Very disappointing! Room smelled like cigarette smoke, stains in carpet throughout room. Shower head was broken. Purchased late night snacks from pantry only to find the microwave in the room almost caught fire upon use. Breakfast was a disaster, food and service was horrible. Wouldn't recommend or stay here again.
Clean. Good shower. A/C
Pros:The pool was very nice. Juan in the restaurant was great and the breakfast was better than I expected - very good omelettes. Our room was comfortable and clean, and the location - while not very attractive - was convenient to the area. Cons: I get it that this is Texas, but as a national chain I would have expected better Covid protocols, especially during a time when Delta transmissions rates were skyrocketing in this area. It felt very unsafe, and given the hit the tourism industry has taken I'd think they would make more of an effort to make people comfortable. Over 4 days I saw only two staff wearing a mask. Even in the restaurant, employees were unmasked while taking orders and delivering food. The restaurant was crowded in the morning, and only one elevator was working so the elevators were also crowded (we took the stairs). We opted to order our breakfast to go and take it on a tray to our room. There is no discernible recycling or information about recycling at this hotel. When we ordered our food to bring to our room it was served in Styrofoam containers. There was no information about water conservation and our toilet ran if you weren't careful to fix the handle.
Was evacuated twice without reason. I understand the weather conditions in Texas were challenging but twice evaluated without reason is quite unprofessional and inconsiderate for an elderly person. Which is whom I reserved the room for, precisely due to the power outages in Texas. This person needed to have a breathing machine plugged in.
Hotel was very clean. Bed was nice was so comfortable. The water pressure in the shower was amazing. The staff was always friendly. Will definitely stay there again.
Quiet and clean property with great location and friendly staff
Everything was just great. But i suggest do not eat at the restaurant, the breakfast is not worthy. The waitress we had on morning off 18th August was the most unpleasant person yet to serve us, and i stay syt this hotel quite often. Food is definitely on a downward trend.
Everything was fine not as elegant as I expected, one elevator inside was not 100% the floor indicator light as broken
Very pleasant stay at the Hilton in Lewisville, Texas
Beautiful hotel and quiet! We were able to relax and were close to malls great food and etc.
very comfortable, perfect location. wonderfull staff no matter the time of your arrival
Conveniently located. Very clean. Breakfast typical.
Room is clean and nice. We slept well and it is very comfort
Good experience. A little hard to find off the freeway. GPS doesn't work in finding
My boyfriend was coming in from out of town so I thought it would be nice to have a romantic date. I booked us the King room, but on Orbitz couldn't tell which King evolution room it was. The one with the big jacuzzi bathtub in the bathroom or the one that was normal. When I called they informed me that I had the normal one. I asked to upgrade; since I had already prepaid they couldn't just move my room, but for $20 they upgraded me. The room was clean and smelled wonderful. The bathtub was obviously kept up with and disinfected. The commodities were wonderful. The bed was beyond comfortable AND had a adjuster on the mattress to pick the firm or softness. Overall we were both incredibly impressed (and he doesn't like hotels)
I met my sister there for a sister's weekend. We had a fabulous time chilling in and by the pool. The room was clean and the staff were wonderful. I would definately stay here again. It is so close to a great mall and many varities of restuarants. If you want to be in the Dallas area, but not deal with all the Dallas traffic, Lewisville is definately a prime choice!
swim,work out ,rest ,internet contential breakfast would have be nice
Located 0.9 mi (1.4 km) from Music City Mall, Hilton Garden Inn Dallas Lewisville is within a 10-minute drive of Medical Center of Lewisville. This 3-star hotel has 165 guestrooms and offers conveniences like a restaurant, an outdoor pool, and a 24-hour gym.
Enjoy a bite to eat at Garden Grill & Bar, the hotel's onsite restaurant. Satisfy your hunger from the comfort of your room with room service. Start each morning with cooked-to-order breakfast, available for a fee from 7 AM to 10 AM.
All 165 rooms provide microwaves, refrigerators, and coffee makers. 32-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Free weekday newspapers, free local calls, and ironing boards are also available.
At Hilton Garden Inn Dallas Lewisville, guests enjoy an outdoor pool, a 24-hour gym, and free WiFi in public areas. A stay here includes free parking. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include a spa tub, a 24-hour business center, and express check-in.
Very disappointing! Room smelled like cigarette smoke, stains in carpet throughout room. Shower head was broken. Purchased late night snacks from pantry only to find the microwave in the room almost caught fire upon use. Breakfast was a disaster, food and service was horrible. Wouldn't recommend or stay here again.
Clean. Good shower. A/C
Thank you for the excellent review, Jason! It's lovely you had such a pleasant experience at Hilton Garden Inn Dallas Lewisville! We strive to offer top-notch service and comfort for all of our guests. We're happy you appreciated our clean accommodations so much. Our team takes great care to properly refresh all rooms and your praise lets us know we're succeeding! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!
Pros:The pool was very nice. Juan in the restaurant was great and the breakfast was better than I expected - very good omelettes. Our room was comfortable and clean, and the location - while not very attractive - was convenient to the area. Cons: I get it that this is Texas, but as a national chain I would have expected better Covid protocols, especially during a time when Delta transmissions rates were skyrocketing in this area. It felt very unsafe, and given the hit the tourism industry has taken I'd think they would make more of an effort to make people comfortable. Over 4 days I saw only two staff wearing a mask. Even in the restaurant, employees were unmasked while taking orders and delivering food. The restaurant was crowded in the morning, and only one elevator was working so the elevators were also crowded (we took the stairs). We opted to order our breakfast to go and take it on a tray to our room. There is no discernible recycling or information about recycling at this hotel. When we ordered our food to bring to our room it was served in Styrofoam containers. There was no information about water conservation and our toilet ran if you weren't careful to fix the handle.
We appreciate the feedback, Amy. We're happy you had a pleasant stay with us and enjoyed our frienldy staff. However, we're disappointed that your stay with us was less than ideal. We regret that our hotel didn't meet your expectations. We'll address your concerns with our team moving forward. We look forward to hosting you again soon for a more positive experience.
Was evacuated twice without reason. I understand the weather conditions in Texas were challenging but twice evaluated without reason is quite unprofessional and inconsiderate for an elderly person. Which is whom I reserved the room for, precisely due to the power outages in Texas. This person needed to have a breathing machine plugged in.
Thank you for taking time to leave us a review. We hope to see you back again in the future!
Hotel was very clean. Bed was nice was so comfortable. The water pressure in the shower was amazing. The staff was always friendly. Will definitely stay there again.
Thank you for taking time to leave us a review. We hope to see you back again in the future!
Quiet and clean property with great location and friendly staff
Thank you for taking time to leave us a review. We hope to see you back again in the future!
We thank you for your feedback and hope to see you in the future. If you have any questions or concerns regarding your stay, please feel free to contact us directly. Thank you again
We thank you for your feedback and hope to see you in the future. If you have any questions or concerns regarding your stay, please feel free to contact us directly. Thank you again
Everything was just great. But i suggest do not eat at the restaurant, the breakfast is not worthy. The waitress we had on morning off 18th August was the most unpleasant person yet to serve us, and i stay syt this hotel quite often. Food is definitely on a downward trend.
We are sorry to hear you did not have a pleasant experience at our Garden Grille. We hope to have you back again so we can make up for the lack of quality and service you deserve.
Everything was fine not as elegant as I expected, one elevator inside was not 100% the floor indicator light as broken
Thank you for taking the time to leave us a review. We hope to see you back again in the future!
We appreciate the feedback, Angie. It's unfortunate your stay in our hotel didn't exceed your expectations. We regret you weren't entirely satisfied with our furnishings and accommodations. We care deeply about the happiness and satisfaction of our guests so we'll address all of your concerns with our team moving forward. We do hope you give us another opportunity to share a more positive experience with you soon.