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TownePlace Suites by Marriott Dallas Lewisville

2.5 out of 5.0

Recent guest reviews

I arrived early and the woman at the front Latoya (I believe) was so friendly and was able to check me in early. The room was so inviting and modern. Great bed, comfy & clean bedding. My room had a kitchen as well. They have an outdoor pool that was the perfect temperature. All day free coffee! The complimentary breakfast was very good! Lots of good stuff to choose from both hot and cold.

Had the grandkids for a weekend and decided to stay in a nice area of Lewisville, close to a nice mall and small very nice eating establishments. Nice pool in a like new room, with great staff and awesome breakfast for the girls.

This place is located conveniently next to everything you could want. The mall, restuarants, highways, and entertainment of all kinds are all 2 to 15 minutes away. The staff was friendly and helpful, and gave great recommendations on places to eat and things to do. Didn't get to try out the pool, but it was clean and there were people in it for the whole weekend we were there. Would recommend this place for both the price and the location.

First the good...The rooms are very spacious and comfortable. Everything you will need for a short or longer stay. The hotel is next to the mall and highways to get anywhere in Dallas you may wish to go. Many good restaurants within the area. The bad....we were returning from an overseas trip and very tired and ready to get some rest. I had requested and early check in and extra towels and shampoo for our arrival by the mobile App. Received confirmation by App that all was ready and expecting our arrival. Due to delays at airport, we did not arrive early, but at 3:30 pm and told that our room was not ready. Waited about 15-20 minutes and was able to check in. Of course we had to request again for extras. The day of our check out, we wished to sleep late and had placed the Do Not Disturb sign on the door, but at 10:00 am, housekeeping continued to knock on the door until we were awakened and answered. They just wanted to know if we were checking out this day. Normally we are very happy with Marriott, but the entire staff at this hotel seems to be very detached with interacting with the guest. During our two day stay, we never heard one thank you, welcome, or helpful comment from them. Most were busy texting or talking and would only stare at us until we engaged in the question. I rarely post a negative review, but I really feel the staff at this hotel needs training in customer service. The negative experiences were not isolated and need attention. On a positive note, after posting same review on Marriott website, I received an email from General Manager Mike Testerman apologizing for the experience and inconveniences. I feel that the Marriott Mobile App needs some work to be on the same page with the hotels when checking in and extra request. As for me, I will not stay at this location again. The competition is to great in this business and I hope your experience will be better than ours.

My dad, friend and I stayed here for the NASCAR race. Accommodations were great. New Hotel at the time. 2x bedroom, 1x bathroom. Breakfast was decent. Price was right for us all to stay. I stayed on the Sleeper sofa and it actually was comfortable. I can't say i've ever said that before.

This location was only about a 15 or 20 minute ride from Dallas Fort Worth so it felt very convenient. It is right next to a shopping mall and a few restaurants that are right up the street. Breakfast was decent and clean comfortable rooms with modern furnishings. Friendly staff and available shuttle if you're just going somewhere close by. Besides a swimming pool, there is also a basketball court and a grassy area in the back. Very convenient and good pricing for the days I stayed, I will definitely be back here if I'm in the area again! Chocolate bar and other snack treat bag for Marriott Gold members, too.

I used to like Marriott. But no more. The soccer team booked rooms at TownePlace Suite Dallas Lewisville for the Labor Day tournament earlier this month. Now hurricane Harvey changed everything! In addition, there is gasoline shortage in Dallas,San Antonio.The tournament is no go. When I called in to cancel the room, they insisted to charge me one day's fee according to their policy. They do not care about their customers. They do not care about the hurricane and their impact. They care about their policy and their money. What a shame! If you ever need to cancel your room, double check their policy. Good luck.

Over the past 2 months, my husband and I - and sometimes our college age children - have stayed in this hotel as we have been relocating to Dallas. We have gone in and out so many times, and on our very first visit Tim, the Guest Services Manager (I think that's his position) made sure everything was just as we needed it to be. Each time we arrived after that, we were remembered by Tim and the entire staff and greeted like we were returning home. They have stored belongings for us, helped us move from room to room when needed to accommodate our changing number of family members, and have just made the whole transition to Dallas so much easier and more welcoming. The hotel itself is a top notch example of its brand - fresh, clean, well run, with everything you need to work and live at the fast pace that work loads and transitions require. Well done TownPlace Suites Lewisville and Thank You so much! We all recommend this hotel highly.

The staff there is extremely professional and kind. The rooms were very clean, and the breakfast there is delicious. Fred, McKenzie, and Jaime went above and beyond and really made me feel welcome there. I wouldn't stay anywhere else!

We have been coming to this hotel for last 3 months for various business events and completely love Towneplace! Their greatest asset is "Fred" the shuttle bus driver and how accommodating he is on every one of our trips! The other employees are also friendly and very good at customer service! The continental breakfast in the morning and weekly Happy Hours w/food and spirits is a pleasant change from other hotels! My co-workers and myself highly recommend staying here for pleasure or business! Besides...No one else has a "Fred"! By the way..the other drivers are just as great too! Thank you Mackenzie!

731 E Vista Ridge Mall Dr Lewisville TX

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Located within a leisurely stroll of Vista Ridge Mall, TownePlace Suites by Marriott Dallas Lewisville is within a 10-minute drive of Grapevine Mills Mall. This 118-room hotel welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi. Irving Convention Center and University of Dallas are also within a 20-minute drive.


Dining

Free hot/cold buffet breakfast is included with your stay and awaits you each morning.


Rooms

All 118 air-conditioned rooms feature kitchens with refrigerators, microwaves, stovetops, and dishwashers. Guests can expect LCD TVs with cable channels, along with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Sofa beds, coffee makers, and free local calls are also standard.


Property features

At TownePlace Suites by Marriott Dallas Lewisville, guests enjoy an outdoor pool, a fitness center, and free WiFi in public areas. You can take advantage of free parking, along with a free area shuttle. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and securing valuables. Additional amenities include a 24-hour business center, coffee/tea in a common area, and express check-in.

Room options

Studio, 2 Queen Beds

Queen 2 | Sleeps 4

Suite, 2 Bedrooms

Queen 1 | Full 1 | Sleeps 6

Reviews from Trip Advisor

Trip Advisor aggregated rating

89% of guests recommend this hotel

Total of 166 reviews