Hotel room is spacious and well designed. The fridge was not working. They ran out of shower caps, but provided laundry bags. Great location. Good food.
Don't get a room across from the elevator. Too noisy.
Rooms were big. Like layout. Friendly staff. Didn't like that the bathroom had hair on the floor and not clean under sink. They remolded, but left the old dirty tubs. Sink didn't drain. Breakfast had not fresh fruit, limited options, no signs regarding food allergens. No recycling on site.
Great staff, very helpful. Nice rooms, lobby, area. I will be back!!
Very disappointed with the cleanliness of the breakfast area. This happened on 12/4. The floors were very sticky, counters had syrup everywhere and stuff just seemed everywhere. We got down to eat by 830am and there were no eggs, no sausage, no yogurt, very little bread and the waffle making area was a huge mess- our kids didn’t even want to eat breakfast there the next morning.
The hotel was clean and in a nice area.
Our initial room assignment was I cleaned from the previous guest and we had to request a different room. Desk clerk seemed unconcerned and the next room we were assigned to had something wrong with the air unit which prevented us from sleeping. Will not stay there again.
Second time here and it will still be my preferred place to stay for my family or guests. Very clean and well maintained throughout the entire property. Good for families.
Nice stay in an area loaded with hotels. Clean, and friendly staff. Unfortunately for me, I filtered my options on Orbitz to be near fair park, and they sent me 20 miles away.
A great place to hang. Due to Covid, cleaning of your room doesn't happen til you ask them. Plan to do house keeping within 24 hours when request os made. They have a frig. Microwave. Hair dryer and iron included.
Nice place. The staff were super friendly and nice. Breakfast a bit slim for a Hampton. And, while the rooms were nice, all the doors had the remainder parts of the stickers that they used during Covid to seal the room. I thought that was odd. It was like they our sticker over sticker without ever cleaning them and then ended up with a big mess after it all ended. But honestly the rest was fine.
The facility was dirty and the floors on the first floor and in the elevators were always sticky. As a facility that caters to business travelers, the fact that the internet was down from Tuesday until the end of the day on Friday was very disappointing. When asked, the front desk could not provide any kind of an update regarding the service. One individual stated it was the outside service while another claimed it was internal. This caused impacts by requiring us to utilize cell phone hot spots to allow connectivity, which definitely impacted productivity based on the service type we had available. On Friday night, we needed assistance regarding a clogged toilet. When I went down to the front desk, the night person indicated he could not gain access to a plunger as they were all locked up in the janitor closet on the 3rd floor. He basically said we would not have a toilet from 10pm until the next morning and made no efforts to figure out a solution. I went back upstairs and figured out a way to unclog the toilet, which I should not have had to do in any way, shape or form.
Excellent clean and spacious room!
I liked everything about the place
Understaffed, and overbooked. Room was not clean.
Everything was excellent, with the exception of the breakfast… Needs some improving please! Thank you for your hospitality!
Great location, friendly staff, and easy access to highways.
This hotel was centrally located in Frisco. Easy to get to area amenities
I’d stay there again. Got to park right next to the door. Remodeled
Hampton Inn & Suites Legacy Park-Frisco places you within a 15-minute stroll of popular sights such as Stonebriar Centre Mall and Dr Pepper Ballpark. This 105-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and free self parking.
Start your day off right with a free buffet breakfast, served each morning from 6:00 AM to 10:00 AM.
Guests can expect LCD TVs with cable channels, along with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are also available.
Renovated in 2018, Hampton Inn & Suites Legacy Park-Frisco offers a gym, free WiFi in public areas, and a business center. If you drive, put free parking to good use. The 24-hour front desk has staff standing by to help with securing valuables and luggage storage. Additional amenities include a seasonal outdoor pool, coffee/tea in a common area, and laundry facilities.
Hotel room is spacious and well designed. The fridge was not working. They ran out of shower caps, but provided laundry bags. Great location. Good food.
Don't get a room across from the elevator. Too noisy.
Rooms were big. Like layout. Friendly staff. Didn't like that the bathroom had hair on the floor and not clean under sink. They remolded, but left the old dirty tubs. Sink didn't drain. Breakfast had not fresh fruit, limited options, no signs regarding food allergens. No recycling on site.
Great staff, very helpful. Nice rooms, lobby, area. I will be back!!
Very disappointed with the cleanliness of the breakfast area. This happened on 12/4. The floors were very sticky, counters had syrup everywhere and stuff just seemed everywhere. We got down to eat by 830am and there were no eggs, no sausage, no yogurt, very little bread and the waffle making area was a huge mess- our kids didn’t even want to eat breakfast there the next morning.
The hotel was clean and in a nice area.
Our initial room assignment was I cleaned from the previous guest and we had to request a different room. Desk clerk seemed unconcerned and the next room we were assigned to had something wrong with the air unit which prevented us from sleeping. Will not stay there again.
It is our expectation that we exceed our own expectations thereby assuring that we exceed those of our guest. We are grateful that you awarded us that opportunity. We are disappointed in our failure to fully capitalize on the opportunity lent to us. We want all of our honors guest to know how much you are appreciated and valued not just as our guests. We apologize for having fallen short of your expectations as we pride ourselves on being uniquely creative and lending our guests, albeit different for each guests a creative experience. As a member of the leadership team, I will be sure that we address all areas associated with your feedback. In this way we will improve our processes and procedures to assure for exceptional stays for all of our guests. We thank you for your invaluable feedback, patronage and look forward to winning back your trust in the future
Second time here and it will still be my preferred place to stay for my family or guests. Very clean and well maintained throughout the entire property. Good for families.
Thank you for taking the time to tell us about your stay. We are glad you enjoyed your stay. We hope to see you again in the future. Please have safe travels with Hilton Family.
Nice stay in an area loaded with hotels. Clean, and friendly staff. Unfortunately for me, I filtered my options on Orbitz to be near fair park, and they sent me 20 miles away.
Thank you for taking the time to tell us about your stay. We are happy to see you enjoyed yourself. We hope to see you again in the future. Please have safe travels with our Hilton Family.
I wanted to take a moment and say thank you for reviewing our hotel. Your business is appreciated. We hope you come back again soon