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Recent guest reviews

The toilet kept leaking. After you flush the toilet it kept leaking in the bowl

I have stayed here several times, but this time I was a little disappointed..For one the room was not fully clean in the regard of I almost took a sip out of a used glass the hotel staff left in the room and didn't replace and the pillows or lack thereof was rather uncomfortable.

Nice hotel however, Booked room to have a quiet evening to study. Didn’t get any rest or study time due to being on floor where a bridal party was happening in 3 rooms. Noisy all night!!!! NO REST ☹️

Only the 6th and 7th floors had remodeling construction underway. Upon check-in, we were given a room on the 6th floor which had not been remodel. It was run down, old and in very poor condition, plus the noise level inside the room was horrible. When we asked to be moved, the desk clerk acted very annoyed and put out with us. The room we were moved to on the 4th floor was better, but even the bed skirt was torn and wrinkled.

I expected a good experience at this hotel based upon the brand name and positive experiences at other Doubletree hotels. Check-in went well, although they forgot to give me my cookies. Upon entering my room I saw the toilet full of towels. Not good. Back to front desk to get a different room. The room is supposed to sleep four persons, but the double beds are so small that only one person per bed can sleep comfortably. The hotel is very dated. The pool is small and unattractive. Breakfast was also disappointing. My family will not be back.

Great experience, clean, friendly helpful staff. Rooms were clean. Drinks were good. Close to everything. Not too far from dalllas. Great price. Food places were in the area. Very convenient. Affordable. Worth the money.

Close to the city, rooms are outdated. Room was freezing, however the staff changed rooms for us with no problems. New room temp was fine, but had visible dust and the tub was stained. Basically you pay for what you get.

I stayed at the doubletree hotel 3 times of the 4 visits to texas. I will continue to stay there for my other visits. I would like for them to update their rooms with microwaves and refrigerators to be more convenient

Good breakfast. Courteous staff. Would recommend and stay again in the future.

Very elegant, friendly staff, room was spacious and clean. Definitely would stay here again.

N Central Expy Richardson TX

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Outdoor pool

Located within 2 miles (3 km) of University of Texas at Dallas, DoubleTree by Hilton Dallas - Richardson is within 3 miles (5 km) of Collin Creek Mall. This 296-room, 3.5-star hotel has a restaurant, an outdoor pool, and free in-room WiFi.


Dining

This hotel serves as home to a bar, along with a restaurant that specializes in American cuisine. Satisfy your hunger from the comfort of your room with room service.


Rooms

DoubleTree by Hilton Dallas - Richardson's 296 rooms provide sofa beds, microwaves, and refrigerators. Guests can expect to find free WiFi and wired Internet, plus flat-screen TVs with cable channels and pay movies. Bathrooms have hair dryers and free toiletries. Coffee makers, free weekday newspapers, and free local calls are other standard amenities.


Property features

Guests of DoubleTree by Hilton Dallas - Richardson have access to an outdoor pool, a fitness center, and free WiFi in public areas. You can take advantage of free parking, along with limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, dry cleaning/laundry, and concierge services. Additional amenities include express check-in, express check-out, and free newspapers.

Room options

Two Double Beds, Non-Smoking, Accessible

2 Double Beds | Sleeps 4

Room, 1 King Bed

1 King Bed | Sleeps 3

Executive Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 4

Room, Accessible

1 King Bed | Sleeps 3

Guest reviews for DoubleTree by Hilton Dallas - Richardson

Everyone (10) Family (1)
5
Family

The toilet kept leaking. After you flush the toilet it kept leaking in the bowl

By on Sep 15, 2019

Review comment responded on Sep 15, 2019

thank you for the comments. we will look and resolve the toilet issue.

4
Everyone

I have stayed here several times, but this time I was a little disappointed..For one the room was not fully clean in the regard of I almost took a sip out of a used glass the hotel staff left in the room and didn't replace and the pillows or lack thereof was rather uncomfortable.

By , from Dallas Texas on Nov 19, 2018

Review comment responded on Nov 19, 2018

We do apologize for your disappointing stay. We will address these issues and hope you will again choose us for your lodging needs.

2
Everyone

Nice hotel however, Booked room to have a quiet evening to study. Didn’t get any rest or study time due to being on floor where a bridal party was happening in 3 rooms. Noisy all night!!!! NO REST ☹️

By , from Texas on Oct 21, 2018

Review comment responded on Oct 25, 2018

Apologies to you for the inconvenience.. We would have been happy to address the issue and or move you . your comfort is very important to us.

4
Everyone

By on Oct 14, 2018

Review comment responded on Oct 17, 2018

Thank you for your great comments

3
Everyone

Only the 6th and 7th floors had remodeling construction underway. Upon check-in, we were given a room on the 6th floor which had not been remodel. It was run down, old and in very poor condition, plus the noise level inside the room was horrible. When we asked to be moved, the desk clerk acted very annoyed and put out with us. The room we were moved to on the 4th floor was better, but even the bed skirt was torn and wrinkled.

By on Mar 27, 2018

Review comment responded on Mar 30, 2018

I apologize for the uncomfortable stay, we are currently under renovation and we hope to be able to welcome you in the near future to make your net stay better.

2

not up to doubletree expectations

Everyone

I expected a good experience at this hotel based upon the brand name and positive experiences at other Doubletree hotels. Check-in went well, although they forgot to give me my cookies. Upon entering my room I saw the toilet full of towels. Not good. Back to front desk to get a different room. The room is supposed to sleep four persons, but the double beds are so small that only one person per bed can sleep comfortably. The hotel is very dated. The pool is small and unattractive. Breakfast was also disappointing. My family will not be back.

By on Oct 2, 2017

Review comment responded on Nov 29, 2017

I'm sorry we did not exceed your expectations. We are in the process of a rejuvenation. We hope you come back for a better experience.

5

very nice hotel

Everyone

Great experience, clean, friendly helpful staff. Rooms were clean. Drinks were good. Close to everything. Not too far from dalllas. Great price. Food places were in the area. Very convenient. Affordable. Worth the money.

By on Apr 4, 2017

3

mediocre hotel.

Everyone

Close to the city, rooms are outdated. Room was freezing, however the staff changed rooms for us with no problems. New room temp was fine, but had visible dust and the tub was stained. Basically you pay for what you get.

By on Mar 23, 2017

4

my doubletree stay

Everyone

I stayed at the doubletree hotel 3 times of the 4 visits to texas. I will continue to stay there for my other visits. I would like for them to update their rooms with microwaves and refrigerators to be more convenient

By , from Missouri on Mar 20, 2017

5

good value. excellent location.

Everyone

Good breakfast. Courteous staff. Would recommend and stay again in the future.

By on Mar 7, 2017

DoubleTree by Hilton Dallas - Richardson

1981 N Central Expy, Richardson, TX 75080
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