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DoubleTree by Hilton Dallas - Richardson

3.5 out of 5.0
Overview Reviews Amenities & Policies
1981 N Central Expy, Richardson, TX
1-844-663-2269
3.9
out of 5
Average Guest Review
See all 36 reviews
Room cleanliness 4.0
Service & staff 4.0
Room comfort 3.5
Hotel condition 3.5

This hotel is most popular for:

  • Business
  • Everyone
  • Family

Recent guest reviews

The toilet kept leaking. After you flush the toilet it kept leaking in the bowl

I have stayed here several times, but this time I was a little disappointed..For one the room was not fully clean in the regard of I almost took a sip out of a used glass the hotel staff left in the room and didn't replace and the pillows or lack thereof was rather uncomfortable.

Nice hotel however, Booked room to have a quiet evening to study. Didn’t get any rest or study time due to being on floor where a bridal party was happening in 3 rooms. Noisy all night!!!! NO REST ☹️

Only the 6th and 7th floors had remodeling construction underway. Upon check-in, we were given a room on the 6th floor which had not been remodel. It was run down, old and in very poor condition, plus the noise level inside the room was horrible. When we asked to be moved, the desk clerk acted very annoyed and put out with us. The room we were moved to on the 4th floor was better, but even the bed skirt was torn and wrinkled.

I expected a good experience at this hotel based upon the brand name and positive experiences at other Doubletree hotels. Check-in went well, although they forgot to give me my cookies. Upon entering my room I saw the toilet full of towels. Not good. Back to front desk to get a different room. The room is supposed to sleep four persons, but the double beds are so small that only one person per bed can sleep comfortably. The hotel is very dated. The pool is small and unattractive. Breakfast was also disappointing. My family will not be back.

Great experience, clean, friendly helpful staff. Rooms were clean. Drinks were good. Close to everything. Not too far from dalllas. Great price. Food places were in the area. Very convenient. Affordable. Worth the money.

Close to the city, rooms are outdated. Room was freezing, however the staff changed rooms for us with no problems. New room temp was fine, but had visible dust and the tub was stained. Basically you pay for what you get.

I stayed at the doubletree hotel 3 times of the 4 visits to texas. I will continue to stay there for my other visits. I would like for them to update their rooms with microwaves and refrigerators to be more convenient

Good breakfast. Courteous staff. Would recommend and stay again in the future.

Very elegant, friendly staff, room was spacious and clean. Definitely would stay here again.

Stayed here during orientation at UTD. Super location to get to campus. Loved all hotel staff we encountered. Our room was clean and neat. The only downside to the hotel that we found was that it only has double beds. Queen size beds would fit in the rooms and would be so much more comfortable.

Expectations were met. Room was clean. Only issue was neighbors with kids which isn't the hotels issue. The walls were very thin and we could hear everything going on next door.

The hotel location was great for my business needs. The rooms are in need of some updating. It just felt old to me but it was very clean and the housekeeping staff did a nice job.

Hotel was good and quiet. There was one problem with the tub not draining properly but it was fixed quickly.

Hotel was clean. Check in staff was not very friendly. All other staff was great

My wife & I brought our 2 kids along with us for a family event in Dallas. We stayed 1 night, and liked the hotel: nice room, clean, the location right there at Central Expressway was very convenient for us, and the breakfast was good. NOTE: breakfast was NOT free, because we booked through or-bitz! (Misspelled intentionally here because the automated web bots wouldn't let me submit this comment if it contained "brand names") Apparently, the hotel does not offer free breakfast to customers who book through or-bitz, although we were only informed of this when we tried to get some food. Too bad for us, and too bad for or-bitz. We had breakfast there anyway because it was convenient, and the food was good, but that was a charge we didn't expect: the reservation was advertised on or-bitz as having a free breakfast included. Other than that, it was a good experience.

The staff was great, great room, great setup for meetings, and a great workout facility.

Check in was seamless and easy. The cookies were delicious as always. The room was big and wide. The only concern was the tiny size of the bathroom, it was only big enough for 1 person at a time to use it. Overall, for the price and location 4*

I was extremely disapointed in my stay. We were provided with a handicap room that did not have a bathtub in the bathroom which made it very difficult with our kids. The staff did help us find a different room, but the room we were given had bugs in the bathroom upon entering and the overall cleaning was poor. This Doubletree was not up to usual standards.

N Central Expy Richardson TX

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Outdoor pool

DoubleTree by Hilton Dallas - Richardson is located within a few miles (5 km) of University of Texas at Dallas and Collin Creek Mall. This 296-room, 3.5-star hotel has an outdoor pool along with free in-room WiFi and free self parking.


Dining

This hotel serves as home to a bar, along with a restaurant that specializes in American cuisine. Satisfy your hunger from the comfort of your room with room service. Start weekends with buffet breakfast, available for a fee from 7:00 AM to 10:30 AM.


Rooms

DoubleTree by Hilton Dallas - Richardson's 296 rooms are air-conditioned and provide sofa beds, microwaves, and refrigerators. Flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Coffee makers, free weekday newspapers, and free local calls are also available.


Property features

Guests of DoubleTree by Hilton Dallas - Richardson have access to an outdoor pool, a fitness center, and free WiFi in public areas. There's free parking and limo/town car service. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include conference space, a 24-hour business center, and express check-in.

Room options

Executive Room, 2 Double Beds, Non Smoking

Full 2 | Sleeps 3
$72* Per night/room Nov 8 - Nov 9

Room, 1 King Bed

King 1 | Sleeps 3

Executive Room, 1 King Bed, Non Smoking

King 1 | Sleeps 4

Two Double Beds, Non-Smoking, Accessible

Full 2 | Sleeps 4

2 double beds

Full 2 | Sleeps 5

Guest reviews for DoubleTree by Hilton Dallas - Richardson

Everyone (10) Couples (3) Business (12) Family (9) Other (2)
5
Families

The toilet kept leaking. After you flush the toilet it kept leaking in the bowl

By on Sep 15, 2019

Review comment responded on Sep 15, 2019

thank you for the comments. we will look and resolve the toilet issue.

4
Everyone

I have stayed here several times, but this time I was a little disappointed..For one the room was not fully clean in the regard of I almost took a sip out of a used glass the hotel staff left in the room and didn't replace and the pillows or lack thereof was rather uncomfortable.

By , from Dallas Texas on Nov 19, 2018

Review comment responded on Nov 19, 2018

We do apologize for your disappointing stay. We will address these issues and hope you will again choose us for your lodging needs.

2
Everyone

Nice hotel however, Booked room to have a quiet evening to study. Didn’t get any rest or study time due to being on floor where a bridal party was happening in 3 rooms. Noisy all night!!!! NO REST ☹️

By , from Texas on Oct 21, 2018

Review comment responded on Oct 25, 2018

Apologies to you for the inconvenience.. We would have been happy to address the issue and or move you . your comfort is very important to us.

4
Everyone

By on Oct 14, 2018

Review comment responded on Oct 17, 2018

Thank you for your great comments

3
Everyone

Only the 6th and 7th floors had remodeling construction underway. Upon check-in, we were given a room on the 6th floor which had not been remodel. It was run down, old and in very poor condition, plus the noise level inside the room was horrible. When we asked to be moved, the desk clerk acted very annoyed and put out with us. The room we were moved to on the 4th floor was better, but even the bed skirt was torn and wrinkled.

By on Mar 27, 2018

Review comment responded on Mar 30, 2018

I apologize for the uncomfortable stay, we are currently under renovation and we hope to be able to welcome you in the near future to make your net stay better.

2

not up to doubletree expectations

Everyone

I expected a good experience at this hotel based upon the brand name and positive experiences at other Doubletree hotels. Check-in went well, although they forgot to give me my cookies. Upon entering my room I saw the toilet full of towels. Not good. Back to front desk to get a different room. The room is supposed to sleep four persons, but the double beds are so small that only one person per bed can sleep comfortably. The hotel is very dated. The pool is small and unattractive. Breakfast was also disappointing. My family will not be back.

By on Oct 2, 2017

Review comment responded on Nov 29, 2017

I'm sorry we did not exceed your expectations. We are in the process of a rejuvenation. We hope you come back for a better experience.

5

very nice hotel

Everyone

Great experience, clean, friendly helpful staff. Rooms were clean. Drinks were good. Close to everything. Not too far from dalllas. Great price. Food places were in the area. Very convenient. Affordable. Worth the money.

By on Apr 4, 2017

3

mediocre hotel.

Everyone

Close to the city, rooms are outdated. Room was freezing, however the staff changed rooms for us with no problems. New room temp was fine, but had visible dust and the tub was stained. Basically you pay for what you get.

By on Mar 23, 2017

4

my doubletree stay

Everyone

I stayed at the doubletree hotel 3 times of the 4 visits to texas. I will continue to stay there for my other visits. I would like for them to update their rooms with microwaves and refrigerators to be more convenient

By , from Missouri on Mar 20, 2017

5

good value. excellent location.

Everyone

Good breakfast. Courteous staff. Would recommend and stay again in the future.

By on Mar 7, 2017

DoubleTree by Hilton Dallas - Richardson

1981 N Central Expy, Richardson, TX 75080
url importing https://www.orbitz.com/Dallas-Hotels-DoubleTree-by-Hilton-Dallas---Richardson.h18234-p2.Hotel-Reviews