4/10 Poor
Rachael
Sep 8, 2025
Disliked: Property conditions & facilities
The bedrooms in this hotel are very poor and do not meet the same standards as the rest of the hotel.
Our room had a distinct bad sweaty smell, the ceiling in the bathroom was falling in, the bath panel was cracked in 2 places, the sink was chipped, the floor tiles were cracked in several places, the mirror was broken, stains on the net curtains, bed side lamp and one of the pillowcases. The arms of the sofa were broken and hanging on for dear life! It was so hot in the room, sleeping was difficult. There was also bugs on the ceiling that stayed there for the duration of our stay.
When we arrived, there were dirty dishes from the last guest sat outside our room. These stayed there all day until I complained about it later that evening.
Breakfast was not good. Ordered a full English. The beans were cold and it was obvious the mushroom, tomato and hash brown were not freshly cooked and had be kept warm for some time. It was such a disappointment that we cancelled our dinner reservation at that restaurant in case our dinner was made by the same chefs.
For dinner we ate at The Grill on both nights and the food was excellent as was the service.
We visited the spa twice during our stay and also booked a treatment and that too was a really nice experience too.
From the linen on the beds to the napkins in the restaraunt, had a greasy kind of smell which wasn’t pleasant.
With a bit more attention to detail, this hotel could
Rachael
Stayed 2 nights in Aug 2025
