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Aohom Santuario Hotel & Spa

3.5 star property
Hotel with a full-service spa, in the vicinity of Galerias Cuernavaca Mall

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Photo gallery for Aohom Santuario Hotel & Spa

Front of property
Front of property
Reception
Outdoor dining
Family Quadruple Room | 1 bedroom, premium bedding, down comforters, pillowtop beds

Popular amenities

  • Bar
  • 24/7 front desk
  • Air conditioning
  • Pool
  • Breakfast available
  • Pet friendly

Explore the area

Map
Palma Real #15, Fraccionamiento La Palma, Jiutepec, MOR, 62550
  • Galerias Cuernavaca Mall
    ‪7 min drive‬
  • Tabachines Golf Club
    ‪10 min drive‬
  • Cuernavaca Cathedral
    ‪11 min drive‬

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Room options

View all photos for Junior Room, 1 King Bed, Hot Tub, Pool View

Junior Room, 1 King Bed, Hot Tub, Pool View | 1 bedroom, premium bedding, down comforters, pillowtop beds

Junior Room, 1 King Bed, Hot Tub, Pool View

  • Sleeps 2
  • 1 King Bed

View all photos for Family Quadruple Room

Family Quadruple Room | 1 bedroom, premium bedding, down comforters, pillowtop beds

Family Quadruple Room

  • Sleeps 4
  • 1 Queen Bed, 1 Twin Bed and 1 Large Twin Sofa Bed

View all photos for Comfort Double Room

Comfort Double Room | 1 bedroom, premium bedding, down comforters, pillowtop beds

Comfort Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room

Superior Double Room | 1 bedroom, premium bedding, down comforters, pillowtop beds

Superior Double Room

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room | 1 bedroom, premium bedding, down comforters, pillowtop beds

Deluxe Room

  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Classic Triple Room

Classic Triple Room | 1 bedroom, premium bedding, down comforters, pillowtop beds

Classic Triple Room

  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Grand Triple Room

Grand Triple Room | 1 bedroom, premium bedding, down comforters, pillowtop beds

Grand Triple Room

  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

About the neighborhood

Jiutepec

Located in Tlalhuapan, Aohom Santuario Hotel & Spa is within a 10-minute drive of popular attractions such as Galerias Cuernavaca Mall and Teopanzolco Archaeological Zone. This 28-room, 3.5-star hotel has a restaurant, a full-service spa, and an outdoor pool.

What's nearby

  • Forum Cuernavaca - 6 min drive - 2.6 miles
  • Galerias Cuernavaca Mall - 7 min drive - 3.1 miles
  • Teopanzolco Archaeological Zone - 9 min drive - 4.9 miles
  • Tabachines Golf Club - 10 min drive - 3.3 miles
  • Cuernavaca Cathedral - 11 min drive - 5.8 miles

Getting around

  • Benito Juarez International Airport (MEX) - 101 min drive

Restaurants

  • ‪Starbucks - ‬6 min walk
  • ‪Tacos "La Fiesta - ‬10 min walk
  • ‪Los Bisquets Bisquets Obregon - ‬7 min walk
  • ‪McDonald's - ‬5 min walk
  • ‪Chamoyadas y Frappes "Luba - ‬15 min walk

About this property

Aohom Santuario Hotel & Spa

Hotel with a full-service spa, in the vicinity of Galerias Cuernavaca Mall
Guests staying at Aohom Santuario Hotel & Spa enjoy access to a full-service spa, an outdoor pool, and a sauna. You can take advantage of free parking if you drive. The front desk is staffed 24/7 to help with tours or tickets, luggage storage, and securing valuables. Other amenities at this spa hotel include a rooftop terrace, free WiFi in public areas, and meeting rooms.
32-inch flat-screen TVs come with satellite channels and Netflix, and guests can stay connected with free WiFi. Bathrooms offer free toiletries and slippers, and pillowtop beds with premium bedding and down comforters ensure a restful night. Ceiling fans are also standard.
Recreational amenities at the hotel include an outdoor pool and a sauna.
The onsite spa has 3 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 15 years old are not allowed in the spa.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Weekday continental breakfast available 7:00 AM to 10:00 AM for a fee: MXN 180 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Full-service spa
  • Outdoor pool
  • Sauna
  • Steam room

Conveniences

  • 24-hour front desk
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 1,076 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Low-height electrical outlets in bathroom
  • No elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible path of travel

More

  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Free bottled water

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Individual furnishings
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 1:30 PM; Check-in end time: 8:00 PM
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 1:30 PM
Late check-out subject to availability
Express check-out available

Special check-in instructions

The front desk is open Monday - Sunday (10:00 AM - 8:00 PM)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • This property welcomes pets for MXN 650 per pet, per stay
  • Dogs only
  • Pets may not be left unsupervised
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation

Children and extra beds

  • This property doesn't allow children 14 and younger (only guests older than 14 are allowed)

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for continental breakfast: approximately MXN 180 per person
  • Pet fee: MXN 650 per pet, per stay

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
  • Check-in: 1:30 PM
  • Check-out: 1:30 PM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts cash.
  • Onsite safety features include a fire extinguisher, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Pool access available from 9:00 AM to 8:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
  • There are no elevators.

Property is also known as

Aohom Santuario Hotel Cuernavaca
Aohom Santuario Hotel
Aohom Santuario Cuernavaca
Aohom Santuario
Aohom Santuario Hotel Spa
Aohom Santuario Hotel Spa
Aohom Santuario & Spa Jiutepec
Aohom Santuario Hotel & Spa Hotel
Aohom Santuario Hotel & Spa Jiutepec
Aohom Santuario Hotel & Spa Hotel Jiutepec

Frequently asked questions

Is a free cancellation option available at Aohom Santuario Hotel & Spa?

Aohom Santuario Hotel & Spa provides free cancellation on select room rates. For additional details, review the cancellation policy on Orbitz.

What's there to see close to Aohom Santuario Hotel & Spa?

This hotel is situated in Tlalhuapan, close to Forum Cuernavaca, Galerias Cuernavaca Mall, and AVERANDA. You'll also find El Tepozteco National Park and Balneario La Cascada within a short drive.

Is parking available on site at Aohom Santuario Hotel & Spa?

Yes, self parking is offered for free at the hotel.

Is there a spa available at Aohom Santuario Hotel & Spa?

There is a full-service spa available for guests to enjoy and services include deep-tissue massages, hot stone massages, couples treatments, and detox wraps.

Does Aohom Santuario Hotel & Spa feature a casino?

No, Aohom Santuario Hotel & Spa doesn't have a casino.

Is there an indoor pool at Aohom Santuario Hotel & Spa?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 9:00 AM and 8:00 PM.

What will couples enjoy most about a stay at Aohom Santuario Hotel & Spa?

There are many amenities for couples at this hotel, including in-room massages as well as an outdoor pool and a poolside bar.

Does Aohom Santuario Hotel & Spa have a hot tub?

Yes, guests can enjoy a spa tub at this hotel.

Does Aohom Santuario Hotel & Spa have a restaurant with a breakfast menu?

Yes, Aohom Santuario Hotel & Spa serves continental breakfast on weekday mornings for a surcharge from its restaurant.

Does Aohom Santuario Hotel & Spa allow pets to stay for free?

Although they can't stay for free, dogs are welcome at Aohom Santuario Hotel & Spa for a fee of MXN 650 per pet, per stay.

Are there connecting rooms at Aohom Santuario Hotel & Spa?

No, this hotel doesn't feature connecting guestrooms.

Are there rooms with balconies at Aohom Santuario Hotel & Spa?

No, there aren't any guestrooms with balconies at Aohom Santuario Hotel & Spa.

Aohom Santuario Hotel & Spa Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 25 out of 69 reviews
Rating 8 - Good. 33 out of 69 reviews
Rating 6 - Okay. 4 out of 69 reviews
Rating 4 - Poor. 6 out of 69 reviews
Rating 2 - Terrible. 1 out of 69 reviews

8.8/10

Cleanliness

9.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

JESUS GONZALEZ

Stayed 1 night in Oct 2022

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

El personal es fenomenal

Quiero agradecer al gerente Oscar, a la licenciada, a la senorita de la recepcion, a Lupita, a Norma y a todos que me brindaron un servicio excelente durante mi estadia. Me trataron como una huesped de estrella y siempre me saludaban con una sonrisa. Me hicieron sentir en casa. El hotel esta ubicado en una zona segura y la alberca es muy bonita. Gracias por todo!
Stayed 1 night in Feb 2022

8/10 Good

Claudia

Liked: Cleanliness, staff & service, room comfort

A comfortable space with great service

My stay was very pleasant. The bed was comfortable, the grounds are clean and well-kept, and the food was very tasty. The best thing is the incredibly friendly and efficient staff, who are there to take care of your every need with a smile. My massage and facial were great. That said, I think the space could use some love, such as fresh paint, flowering plants (it's Cuernavaca after all!), and warm decor - local crafts instead of the Marilyn Monroe supermarket poster, for instance. A bit more attention to detail would make it even more comfortable.
Stayed 2 nights in Nov 2021

8/10 Good

Sandra

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service. Nice food
Stayed 2 nights in Nov 2021

8/10 Good

Hugo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good customer service.

Very good customer service. The hotel sent directions and contacted me to ask for arrival time.
Stayed 1 night in Jan 2021

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Visiting family in Cuernavaca

The hotel is in a gated community which makes the hotel feel very safe and relatively quiet despite being near a busy road and Walmart. The name is a phonetic ‘OM’ in Spanish. The hotel has lots of massage services and plays relaxing music and runs a gently fountain most of the day.
Stayed 2 nights in Jul 2019

10/10 Excellent

oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best service

Great and safe staying. Everybody provided excellent services and no waiting to check out or check in which gave the hotel a plus. Highly recommended.
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveler

Stayed 1 night in Mar 2019

8/10 Good

Luis

Liked: Cleanliness, staff & service
.
Stayed 2 nights in Nov 2023

4/10 Poor

MARIA GUADALUPE

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No es nada bonito, cómo que se quedaron a la mitad de la construcción. Solo fui a dormir y si sirvió para eso
Stayed 1 night in Aug 2023

8/10 Good

Masato

Liked: Cleanliness, staff & service
Thank you for your kind support. It is a good hotel.
Stayed 4 nights in Jul 2023

10/10 Excellent

Carmen Y.

Stayed 2 nights in Jul 2023

10/10 Excellent

Luis Enrique

Stayed 1 night in Jun 2023

4/10 Poor

ALEJANDRA ESTHER

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
La verdad el hotel parecía motel, no se desquita lo que cobran, literal más de 800 por noche es un robo. Solo tienen televisión abierta con 4 canales, no tiene teléfono, los acabados viejos y feos, las bases de las camas espantosas, el baño incómodo, y amanecimos con 2 cucarachas chicas en el cuarto. El personal muuuy amable y la comida rica pero para pagar casi 1600 pesos esperábamos algo mejor, hay moteles mucho mejores.
Stayed 1 night in Jun 2023

6/10 Okay

Alicia Jiames

Traveled with family
Liked: Staff & service
muy cara para las características de la habitación
Stayed 1 night in Jun 2023

10/10 Excellent

José Luis

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Felicidades!!! Excelente servicio.
Stayed 2 nights in Jun 2023

10/10 Excellent

Maria de las Mercedes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente atención y servicio

La atención y el servicio de SPA fueron inmejorables. El lugar es muy sencillo. La comida sabrosa y los precios muy accesibles.
Stayed 1 night in May 2023

8/10 Good

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Luis Enrique

Stayed 1 night in Apr 2023

4/10 Poor

veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 1 night in Apr 2023

4/10 Poor

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
No sirvió el aire acondicionado, y nos estábamos asando.
Stayed 1 night in Apr 2023

10/10 Excellent

Tania

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las instalaciones La buena vibra La tranquilidad que se respira Que está muy cuidado
Stayed 2 nights in Mar 2023

8/10 Good

Julio

Liked: Cleanliness, staff & service, property conditions & facilities
Satisfecho con el servicio
Stayed 1 night in Mar 2023

8/10 Good

Ines

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
La alberca estaba con regular mantenimiento y el sauna estaba frio. Dentro de la habitación hace falta una silla, un espejo y toallas chicas.
Stayed 2 nights in Mar 2023

8/10 Good

Juan Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buena opción de hospedaje

Es un hotel viejo, pero buena seguridad, atención y limpieza
Stayed 1 night in Mar 2023