2/10 Terrible
Tricia
Traveled with family
Oct 7, 2025
We stayed 2 nights at this hotel. The power went out several times during the course of our stay. We were told they had no control of power outages, but other buildings and restaurants had power and were fully functional. The pool was not working and we did not receive any prior notice so we could make an informed decision. Instead we were told the pool had a leak and it was under repair. There wasn’t even a mention of a discount for the inconvenience. It was false advertising. The hotel is completely run down and dated. There was a bad odor in the corridor and grounds are unkept. Dining accommodations were poor at best. We were served drinks that were supposed to be carbonated, but were flat, then replaced with bottled drinks that were not cold. Dinner services started at 7pm, with no alternatives other than eating outside the hotel. My suggestion to others spending almost $400USD per night, do not go to this hotel or even this island. You’re better off paying $100 with no expectations. On the last day, after speaking to the manager who was so terribly sorry to hear of all the issues has yet to contact me after assuring me he would reach out. I gave them a week before posting a review. Shame on management and staff for poor the service, facilities and lack of respect and decency to be up front about the true state of your so called luxury resort.
Tricia
Stayed 2 nights in Sep 2025


















