Penmere Manor Hotel3.0 out of 5.0
Recent guest reviews
Got upgraded to a garden room which was fantastic, large room fully furnished. Food very good and value for money. Areas look a bit dated and could do with modernising, loose the big chairs as it looked like an old peoples home. Could be made to be a very good hotel Loved our break and will go back
I have just returned from Cornwall after a holiday at the Penmore Hotel, Falmouth. The hotel was excellent. My room was obviously recently decorated and comfortable and clean. The food was excellent and the waiting staff in the restaurant were very attentive and efficient. The portions of food provided at meals were very generous and the food was hot and served on hot plates. I would not hesitate to recommend this hotel to anyone.
Nothing really to complain about, though the damp stained blind in the bathroom looked particularly grim at night. The room was okay, a little old, a little cramped, but it was clean enough, and the shower was decent, even if the shower curtain did try to lovingly embrace me during my shower, something that gives me the shudders. The staff couldn't try hard enough at breakfast, and the mushrooms were great, but otherwise breakfast was a bit of a disappointment, not as good quality as it could be. We didn't try the pool, but it looked nice through a window!
Great location and a lovely old building. Friendly front desk and housekeeping staff, quality of breakfast very good, but we were disappointed with the overall value for money. The room decor was in our view outdated and tired. The fitness centre was also outdated but it was a nice surprise to have somewhere to workout. I think the Penmere should take a look at its decor, it wouldn't take much to bring this lovely hotel up to date
I recently stopped for one night at the Penmere Hotel in Falmouth with my parents. We were stopping over night as we had driven from the midlands to visit my uncle and his family who live only a short walk from the hotel. We stayed before about ten years ago and I am very sorry to say it hasn't changed but not in a good way! Let me start with the positives... The staff were all lovely and polite and we really felt sorry for them because the hotel was so dead there were barely any staff being employed. The gardens and outer grounds to the hotel were beautiful and very well maintained so the approach to the hotel was great. We had a meal in the evening in the bar, this was very tired and mismatched with tables and had NO ambiance what so ever although the food was very good we thought that was such as shame as the chef seemed to be good at his job but with only 10 people to cook for was wasted. The food was very overpriced and the meal for three of us ( 1 starter, catch of the day and chips *haddock which they did very well to catch* Gammon and chips, 2 desserts and 2 glasses of wine you get the picture came to £100.00! However... on entering the hotel it became apparent that it was once a thing of splendor and now sad, tired and neglected. The decor is very dated and in desperate need of modernisation. Everything is tired from the faded curtains to the stained carpets. Our rooms were really dreadful. How they maintain three stars I cannot see. There is a distinctive smell of musty old furniture and dust. My room was a double and very basic. I cannot complain about the overall cleanliness it was obvious they had made an effort to keep things clean as best they could when working with rooms well past their best. The seat and carpet were tea stained where long past guests has split their drinks. My headboard was very faded and dated and I wouldn't have been surprised if moths had flown out of the wardrobe when I opened it. My bathroom (although very clean) smelt of damp and had no expel air. It did have a large window however you couldn't open it whilst using the bathing facilities as my window was directly on the main approach to reception. My parents stopped in the Garden room, this really was dreadful. The furniture was tired, faded and miss matched. There were two hideous bright red pleather sofas both were cracking and flaking. This was also supposed to be a family room so two bunk beds folded down from the wall, they were both very dated and patched together, I honestly would have been worried about my children falling out! Again the carpets were faded and stained. The bed so my Mother told me smelt of urine (unfortunately the only other guests we ever saw were a coach party of very elderly people. Due to nature of our trip we didn't use the leisure facilities so cannot comment on these. It is so sad to see what has the potential to be a stunning, special hotel looking so run down and still charging ALOT of money to stop there. I think they need to call The Hotel Inspector ASAP.
Generally enjoyed the stay...Public areas of hotel very clean, with some great original features,with a great history to the building however some attention to detail to rooms is needed. large sash windows although only 1 would open. Lampshades were grubby and light fitting installed with cord hanging out. Bathroom needed a spruce up around toilet as surround was loose. Had to put toiletries and stuff on floor as no where to put them, apart from very small shelf over sink. Shower was pitiful, although there was hot water the force of the shower was not up to scratch, extractor fan did not work. 2 VERY FIRM beds joined together to form large king size, but uncomfortable due to ridge down the middle. Pillows very flat but extras provided on request. WiFi virtually non existent in room. Pool and Jacuzzi ok, but didnt use the gym as weights and equipment rusty as in same room as the pool. Breakfast was very good, with cooked and buffet items, however no two days were the same, something was always different from the day before, it was either something missing on the plate or on the table... ie spoons, milk, butter etc. Some breakfast staff were good, others indifferent even though not very busy. Not much garden area which is a shame for an old house.
So sad to write this review having visited this hotel regularly since the 70's. The once manicured gardens have been overgrown with brambles, the play area fenced off and the outside pool closed for a number of years. The decor is outdated and the hotel lacks identity and atmosphere. The food served at dinner however was excellent - I telephoned to reception to ask what was available for vegetarians beforehand. The receptionist did phone back but unfortunately the room phone did not work so we ate late as a consequence. During the night a man who was not a resident managed to enter the locked hotel which lead to the night manager loudly explaining this to the police as they arrived outside our bedroom. After a scan of the building, loud conversations, creaking stairs and banging doors they left near on 3am. Breakfast was not good - no bowls, teaspoons or dessert spoons ready for use and no soya milk either. On checkout I asked the receptionist the outcome of the night's activities but she had not been briefed and knew nothing of it - the general manager was unaware the police had been and asked me for clarification. I got an apology but I'm afraid we won't be visiting again - the end of an era for us.
The pictures of this hotel from the outside do not reflect what it is like internally. This hotel needs a lot of money to be spent on updating the rooms. My shower cubicle literally came apart whilst I was trying to shower in the morning and I had to try and push it back together. This must have happened several times before. Thankfully I was not paying for my stay here. I would not advise anyone to spend their own money staying here on holiday. There are better hotels available.
Penmere Manor is a friendly hotel with plenty of convenient parking, which is very important when travellin g with my 92 year old friend. It is also a short taxi ride into Falmouth whjch saved a lot of hassle. The room and bathroom were spacious and very clean.The reception, restaurant and bar staff were extremely helpful and accommdating. Dave the barman even remembered what we drank each evening, without being intrusive. We definitely stay there again.
Stayed for two nights, room compact but clean. Shower was not working in bathroom but if it had not been reported previously they would not know about it and bath mat was dirty (actual dirt, not just washed and a stain which could not be removed). These little issues were dealt with immediately. All of the fitness centre needs a refurb and some tlc. We ate in the bar one night, although the fish was advertised as catch of the day, it had very thick batter and looked and tasted as though it might've come out of the freezer? Breakfast, good choice but average taste. All the staff we met were very friendly, lovely gardens. Taxi into Falmouth centre cost £5.
Reviews from Trip Advisor
76% of guests recommend this hotelTotal of 299 reviews