2/10 Terrible
Shay
Nov 21, 2025
Disliked: Cleanliness, staff & service, amenities
To start, we were not given the right room. They blamed Hotels.com for just sending over instructions that say King Bed. We paid for the honeymoon suite with a balcony and jetted tub. They moved us, still no balcony. Their TV requires Internet to function. The Internet didn't work. Finally get in the jetted tub since there isn't TV, no hot water. We complained the next day and we were brushed off with, 'We will look into it'. Issues were never resolved. Then with no TV, we get to hear the people upstairs running around, jumping, and being so noisy. We leave at 9:20am to go get breakfast. Good thing we took our stuff, because we get a notice that says we have checked out. So they went in the room before 11am, which is check out. THEN we get a call. The woman states that housekeeping says we smoked in the room. We didn't. She goes off about how they can't rent the room because it smells like marijuana. I told her that's not my problem and check with the upstairs people that were up all night partying. She tells me there was no one above us and that she's charging my card $200 for a smoking fee. Jokes on her. I locked my card and told her to try it. They weren't getting a goddamn cent from me. Awful place to stay. Crazy person trying to call and extort an extra $200 from us. Stay TF away from this place. The toilet wobbled and slammed the wall every time you stood up. Fixtures were loose. Jetted tub was dirty and the water wasn't hot anyways. Stay elsewhere.
Shay
Stayed 2 nights in Nov 2025
