2/10 Terrible
Luke J.
29 jun. 2023
No le gustó: Limpieza
Disappointed. Not as described. Ignored requests.
One of the reasons we chose this property was due to the advertising of the fenced in back yard that shows a picture of a fire pit with chairs and a bit of a Mountain View. However, upon our arrival we found that the backyard was completely unkept. Weeds & grass were waist high and thick throughout the back yard. We immediately texted the property manager (Renjoy), who did have someone sent out that evening. The yard was cleared by around noon the next day, but we had already lost that first day of use, & did not feel safe going back there with our young children knowing venomous snakes are known to be in the area & the yard had so recently been unkept. We requested a price adjustment for it not being as advertised, the first request was ignored, the second time I asked on the day we left she said she would be back with me shortly & never did. The 3rd request was ignored completely. At this point I’ve contacted VRBO directly. They told me it will be up to the property manager.
The coffee maker didn’t work, we let them know & they instacarted a new one.
The thermostat is located in the upstairs unit that is rented separately so you have to contact management anytime you want it changed (not convenient especially at night).
Because it is located in the basement, the noise above is very loud. There was a nice couple staying above us (long term renters) who had toddlers & it seems the king bedroom is below the living area.
Would not recommend. Disappointed in VRBO too.
Luke J.
Se hospedó 3 noches en junio de 2023