2/10 Terrible
Ashley M.
Jul 15, 2025
Disliked: Cleanliness
Not Ideal for Families
We checked in at 4:00 PM after driving around the neighborhood and quickly realized the area wasn’t what we had expected. In hindsight, we should have researched the location more thoroughly. Several houses on the street were visibly run down, and previous reviews warning to “stay away from the park at night” didn’t provide much peace of mind especially with a child.Inside, the floors were visibly dirty, and we found leftover items like hair ties from previous guests, dirt, and rocks. The hot tub was unusable, with cloudy water, dirt at the bottom, and chlorine tablets just tossed in. The top half of the staircase also lacked a handrail, which is typically required for safety when four or more steps are present.At that point, it became clear there wasn’t going to be a resolution that would allow us to stay. We checked out by 5:15 PM and booked a hotel. We reached out to the host after check out and were offered a baby gate as a solution for the stairs and were told the hot tub is cleaned weekly. When we followed up, the host relayed that their cleaners said the home was clean. Perhaps we simply have different expectations when it comes to cleanliness and safety, but again, the home was not a fit for us.We did request a partial refund, but the host responded that it would result in a loss for their family without any acknowledgment of the time, cost, and stress this experience caused ours.We wouldn’t recommend this rental for families with children.
Ashley M.
Stayed 6 nights in Jul 2025