2/10 Terrible
Katie
Traveled with family
Apr 2, 2025
HORRIBLE/DANGEROUS
This stay was horrifying. I got sick from mold exposure. Seeing my doctor today. My lungs hurt and I couldn’t stop sneezing.
Couldn’t check in until 5p due to my room not being ready after I was told it would be ready early. I wanted 4 hours. I waited 24 hours for clean towels after asking 5 different members of staff. I was told by house keeping that they don’t deliver towels to rooms and there were none available. When I returned to the front desk she told me she would go take care of it then but it was the next day before I could get clean towels which was only because I had to asked for them again.
The room smelled like mildew, the curtains were ripped from the windows, a bubbly ceiling that was filled with water ready to leak, the door was not sealed and let in cigarette smoke from the extended stay neighbor that chain smoked outside my door. They were also talking about having sex with homeless people. I had my teenage daughter with me. The staff was friendly but completely unorganized and non-responsive. I was told that I needed to give a 5 star review before they could give me laundry soap. I ended up washing my beach towels so I could have something to dry off with after my showers.
Katie
Stayed 4 nights in Mar 2025