- Charges for extra guests may apply and vary depending on the property's policy.
- A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, are required at check-in.
- Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
- The following credit cards are accepted: American Express, Carte Blanche, Diners Club, Discover, JCB International, MasterCard, and Visa.
- Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
InterContinental Suites Hotel Cleveland
4.0 out of 5.0
3.8
out of 5
Average Guest Review
See all 58 reviews
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Recent guest reviews
If I had known the hotel was part of a hospital I would have never stayed here. Deceptive that is not disclosed on the web site. Room Service was horrible both times. Our order was not correct either time and the pre-packed sandwiches were OK, but the $70 breakfast was inedible.
Very friendly staff, great food at the restaurant and a clean, comfortable two room suite.
Inconvenient stay. Paid >$20 for just 30 min of regular channel TV watch. Paid $18 for parking, car key was kept somewhere else, waited for more than 10 min to get the key for leaving. If you booked this hotel accidentally, please read carefully, everything could be charged.
Hotel's primary clientele is staying for access to the Cleveland Clinic but it's also well located if you want to get to downtown and the suburbs too. Facility is new, modern, clean and attractive, if a little Spartan. Staff is its greatest asset, being well trained, courteous, friendly and attentive. Whole not charming, it's an easy placed to stay with good food, large, clean, well-lit rooms and easy access to the area. The main entrance is on Euclid Ave., with easy access to the bus lines, but you'll need a car to get around.
I had very bad experience with this hotel, will not come again!
Vince,our waiter in the hotels restaurant was awesome. Hotel is very clean,staff is very friendly&welcoming & helpful. The bed was super comfortable. Unfortunately we left some clothing behind
If you need to have a quick access to Cleveland clinic, otherwise it's just too expensive
The hotel was located in a part of Cleveland that was central to the venues we planned to visit. The complex and room were immaculate! The staff was very courteous and pleasant with any requests we had.
Very nice stay with nice service, my family had very good time at the hotel. Thank you.
Hotel was clean. Staff was courteous. No major hitches. Food was good. I'm a simple dude and this place was relaxed yet refined.
Had a great relaxing stay .Staff was excellent and very friendly.
My sister and I stayed here for one night this past weekend as there were no hotels downtown with vacancy. Given the rundown neighborhood, abandoned buildings, etc., this place is pretty surprising. Quite modern and up to date, which is a super plus in my book. We were very pleased with the service over all. Had a great breakfast at the restaurant, with great staff. Our suite was very spacious with nice little touches like a steel spherical ice bucket. (Sometimes it's the little things :) ) Major con was the location. I realize it is right near the Cleveland Clinic Campus, but be aware it is a 25 minute cab ride to get downtown.
This place is fine. Close to Case Western for parents.
Our stay was quite comfortable and pleasant. The staff was terrific; we thought the restaurant was outstanding. Our collective rating (n =5): "A."
I had an overall good experience at this hotel. The hotel serves its purpose, which is hosting patients/ visitors to the cleveland clinic. The rooms are spacious and clean. Overall the staff are friendly.
Very nice hotel, staff was friendly and helpful. Bedding is wonderful. The only thing that could be improved upon is the "gift shop"...very limited in selection,
Perfect if you're staying at the clinic. If you use the hotel's car service to get into downtown, they charge 20 bucks.
Excellent service and cant ask for more. Hoyel and room is very clean and plush. Front desk attendant was very helpful and professional. I will go back there in the future without hesitation.
Best hotel when family visit a son or daughter who is a CWR uni. student .
The room was clean and bright when we got there. Staff was awesome! The food was perfect and when there was a small issue it was solved with one call and in about 10 minutes. Will stay again!
Hotel highlights
- Walking distance to Cleveland Clinic
- Free WiFi in rooms and public areas
- Onsite dining
- Fitness center
Located in University Circle within a 5-minute walk of Cleveland Clinic, InterContinental Suites Hotel Cleveland is within a mile (2 km) of other popular attractions like Cleveland Museum of Art. This 4-star hotel has 162 rooms and welcomes guests with a restaurant, free in-room WiFi, and a fitness center. Centrally located in Cleveland, the hotel is also a short walk from Museum of Contemporary Art Cleveland and Ronald McDonald House Cleveland.
Dining
This hotel is home to a restaurant and a bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Start each morning off right with buffet breakfast served for a fee.
Rooms
All 162 air-conditioned rooms provide sofa beds, coffee makers, and safes. TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Phones, ironing boards, and desks are other standard amenities.
Property features
InterContinental Suites Hotel Cleveland features a fitness center, free WiFi in public areas, and a meeting room. Valet parking is offered for USD 18 per day. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a business center, a computer station, and laundry facilities.
Guest reviews for InterContinental Suites Hotel Cleveland
was a weekend getaway birthday and anniversary
Everyone
If I had known the hotel was part of a hospital I would have never stayed here. Deceptive that is not disclosed on the web site. Room Service was horrible both times. Our order was not correct either time and the pre-packed sandwiches were OK, but the $70 breakfast was inedible.
great suites at the cleveland clinic
Everyone
Very friendly staff, great food at the restaurant and a clean, comfortable two room suite.
never go back again
Everyone
Inconvenient stay. Paid >$20 for just 30 min of regular channel TV watch. Paid $18 for parking, car key was kept somewhere else, waited for more than 10 min to get the key for leaving. If you booked this hotel accidentally, please read carefully, everything could be charged.
convenient to cleveland clinic/east and city
Everyone
Hotel's primary clientele is staying for access to the Cleveland Clinic but it's also well located if you want to get to downtown and the suburbs too. Facility is new, modern, clean and attractive, if a little Spartan. Staff is its greatest asset, being well trained, courteous, friendly and attentive. Whole not charming, it's an easy placed to stay with good food, large, clean, well-lit rooms and easy access to the area. The main entrance is on Euclid Ave., with easy access to the bus lines, but you'll need a car to get around.
bad hotel
Everyone
I had very bad experience with this hotel, will not come again!
awesome hotel
Couples
Vince,our waiter in the hotels restaurant was awesome. Hotel is very clean,staff is very friendly&welcoming & helpful. The bed was super comfortable. Unfortunately we left some clothing behind
just ok
BusinessTravelers
If you need to have a quick access to Cleveland clinic, otherwise it's just too expensive
convenient, great service
GetawayWithFriends
The hotel was located in a part of Cleveland that was central to the venues we planned to visit. The complex and room were immaculate! The staff was very courteous and pleasant with any requests we had.
very pleasant stay
Families
Very nice stay with nice service, my family had very good time at the hotel. Thank you.
couple day stay for a wedding
Singles
Hotel was clean. Staff was courteous. No major hitches. Food was good. I'm a simple dude and this place was relaxed yet refined.
