The furniture was pretty old. We had trouble with the drawer. Parts of it would not move. Another problem was the shower- the pressure was so weak that I called maintenance. The person, who came to help with the problem explained that it is done intentionally to save money. It was very disappointing. I had to take twice as much time to take shower as I normally would.
Lovely hotel. Friendly helpful staff.
Good location, property, and friendly team. Would stay here again.
nice location in the CWRU campus and close to University Hospital
Excellent location when visiting CWRU. The customer service was great!
Loved my stay it was beautiful and staff was great
Great location right next to university hospitals and Case Western Reserve University. Friendly staff, clean hotel, offers free shuttle service within 2 miles which is a great option. Several good dining options within walking distance.
Easy access to University Hospital. Very clean & staff was nice. Restaurant food was very tasty. Only thing missing was a microwave in the room and breakfast should be included for the cost 😉
The bed sheets and linen were not changed. We found several public hairs between bed sheets. All of pillow covers smelled and dirty. Most of table tops were not dusted. My family felt itchy and very unpleasant after staying this bedroom.
It’s ridiculous that this part of the survey is required, and what’s more there’s a minimum number and f characters.
It’s ok - not sure if it’s great Staff is very friendly
Location was convenient for access to UH Cleveland. Valet parking service was prompt and very friendly. One woman on night shift was extremely helpful. On the negative side, housekeeping was absolutely horrible. Room was not cleaned, dirty glasses were left and no clean ones to replace, left melted ice in bucket, no cleaning of room what so ever, did not replace towels or washclothes. Worst I have ever experienced, especially at a hotel room at this price. Food service was horrendous as well. Aside from the very limited options, we waited to hours for a cold salad and an unetible order of french fries. Very bad food for an exorbitant price. There was no room service, nor microwave in the room as was listed on the amenities list in the hotel room information. Only someone who needed to be really close to UH Cleveland should ever stay in this place.
Great location. I attended a concert at nearby Severance Halll. I plan on walking around the Case Western Reserve campus today. Good places to eat nearby. Hotel shuttle is very convenient.
The shuttle bus was a nice touch. Staff was very friendly and helpful. The restaurant could've been better but there was restaurants in the area
Great hotel close to hospital and university. Nice spacious rooms, good food
Located in University Circle, Courtyard by Marriott Cleveland University Circle is a leisurely stroll from popular sights such as Cleveland Museum of Art and Cleveland Museum of Natural History. This 3-star hotel has 153 guestrooms and offers conveniences like a restaurant, free in-room WiFi, and a gym.
Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. For your convenience, a cooked-to-order breakfast is served for a fee weekends from 7:00 AM to 10:30 AM.
Guests can expect free WiFi and 32-inch flat-screen TVs with satellite channels. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Other amenities include refrigerators, microwaves, and coffee makers. Weekly housekeeping is available.
At Courtyard by Marriott Cleveland University Circle, guests have access to a gym, free WiFi in public areas, and a business center. Valet parking is available for USD 21.00 per night. The 24-hour front desk has staff standing by to help with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include a microwave in a common area, free newspapers, and a terrace.
The furniture was pretty old. We had trouble with the drawer. Parts of it would not move. Another problem was the shower- the pressure was so weak that I called maintenance. The person, who came to help with the problem explained that it is done intentionally to save money. It was very disappointing. I had to take twice as much time to take shower as I normally would.
Lovely hotel. Friendly helpful staff.
Dear Anonymous, I'm glad that our service and accommodations helped make for a nice trip. All compliments are appreciated but it’s especially kind of you to recognize the staff who do a great job taking care of all our guests. Should your travels bring you back to the area I hope we are your first choice for lodging. Best, Daniel Trejbal General Manager
Good location, property, and friendly team. Would stay here again.
Dear Anonymous, Our staff makes sincere hospitality their priority; I’m glad you enjoyed our friendly associates and location. Reflections like yours allow us to monitor our guest experience. Thank you for your time in reviewing your stay, and we hope to host you again soon. Best, Daniel Trejbal General Manager
nice location in the CWRU campus and close to University Hospital
Dear Anonymous, We are delighted you took the time to share your kind review; we value your comments. It’s wonderful to know your stay was pleasant. I’m glad you enjoyed our great location. Thank you for staying with us and we look forward to seeing you again. Best, Daniel Trejbal General Manager
Dear Susana, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. We appreciate your choosing us and hope to host you again. Best, Daniel Trejbal General Manager
Dear Anonymous, We're happy to hear from you! It's great to know that you enjoyed your stay. Please plan to visit us again the next time you travel to the area. Best, Daniel Trejbal General Manager
Excellent location when visiting CWRU. The customer service was great!
Dear Nora, Thank you for taking the time to share your review. We’re pleased to hear our friendly staff and convenient location made for an enjoyable stay. There is no better compliment than a return visit, so we hope to see you soon. Best, Daniel Trejbal General Manager
Dear Anonymous, It was our pleasure hosting you and we look forward to a return visit. Thank you for choosing us. Best, Daniel Trejbal General Manager
Loved my stay it was beautiful and staff was great
Dear Anonymous, We’re happy to hear from you and glad to know you enjoyed your stay. I’m pleased you found our hotel and service pleasant. We appreciate you choosing our hotel while visiting. Thank you for your kind feedback and we look forward to hosting you again. Best, Daniel Trejbal General Manager
Dear Viktoriya, Thank you for choosing us, but I’m sorry that we did not provide a more positive experience. We appreciate the feedback and hope to have the opportunity to leave you with a more favorable impression on a return visit. Sincerely, Daniel Trejbal General Manager