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Hacienda Real del Carmen

3.5 star property
Colonial hotel with airport shuttle service and a fitness center

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Photo gallery for Hacienda Real del Carmen

Front of property
Luxury Suite, Multiple Beds, Non Smoking | 1 bedroom, in-room safe, individually furnished, desk
Executive Suite, 1 King Bed, Non Smoking, Pool View | Terrace/patio
Restaurant
Reception

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Free airport shuttle
  • Room service
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
Calle 31 No. 106 Col. Benito Juárez, Ciudad del Carmen, CAM, 24180
  • El Zacatal Bridge
    ‪2 min drive‬
  • Our Lady of Carmen Church
    ‪3 min drive‬
  • Norte Beach
    ‪4 min drive‬
  • Ciudad Del Carmen, Campeche (CME-Ciudad del Carmen Intl.)
    ‪20 min walk‬

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Room options

View all photos for Standard Room, 1 King Bed, Accessible, Pool View

Standard Room, 1 King Bed, Accessible, Pool View | Bathroom | Shower, free toiletries, hair dryer, towels

Standard Room, 1 King Bed, Accessible, Pool View

  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, 2 Queen Beds

Double Room, 2 Queen Beds | 1 bedroom, in-room safe, individually furnished, desk

Double Room, 2 Queen Beds

  • 355 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite, 1 King Bed, Non Smoking, Pool View

Executive Suite, 1 King Bed, Non Smoking, Pool View | Pool | Outdoor pool, open 9:00 AM to 9:00 PM, sun loungers

Executive Suite, 1 King Bed, Non Smoking, Pool View

  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Suite, Multiple Beds, Non Smoking

Luxury Suite, Multiple Beds, Non Smoking | 1 bedroom, in-room safe, individually furnished, desk

Luxury Suite, Multiple Beds, Non Smoking

  • Sleeps 4
  • 2 King Beds

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About the neighborhood

Ciudad del Carmen

Within a short walk of Resurgimiento Stadium, Hacienda Real del Carmen is within a mile (2 km) of Plaza Zentralia Shopping Center. This 106-room, 3.5-star hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and free self parking.

What's nearby

  • Church of Our Lady of Fatima - 18 min walk - 1.0 mile
  • El Zacatal Bridge - 2 min drive - 1.6 miles
  • Our Lady of Carmen Church - 3 min drive - 1.6 miles
  • Zaragoza Park - 3 min drive - 1.6 miles
  • Norte Beach - 4 min drive - 2.3 miles

Getting around

  • Ciudad Del Carmen, Campeche (CME-Ciudad del Carmen Intl.) - 3 min drive

Restaurants

  • ‪Tortilleria Real Reloj - ‬8 min walk
  • ‪Mr. Pampas - Cd. del Carmen - ‬7 min walk
  • ‪Restaurante Taqueria el Vaquero - ‬6 min walk
  • ‪Carnitas Vikingos - ‬9 min walk
  • ‪Church's Texas Chicken C. del Carmen - ‬4 min walk

About this property

Hacienda Real del Carmen

Colonial hotel with airport shuttle service and a fitness center
Hacienda Real del Carmen features an outdoor pool, a children's pool, and a gym. You can take advantage of free parking, along with a free airport shuttle (available on request). The front desk is staffed 24/7 to help with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include free WiFi in public areas, a business center, and laundry facilities.
Guests can enjoy flat-screen TVs and stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Free local calls, safes, and ironing boards are also standard.
An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

Languages

English, Spanish

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  • Pool
  • Breakfast included
  • Free airport shuttle
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Total includes taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free roundtrip airport shuttle from 7:00 AM to 3:00 PM on request
  • Free self parking on site

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Children's pool
  • Gym
  • Outdoor pool

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business center

Outdoors

  • Garden
  • Pool loungers

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 4 buildings
  • Banquet hall
  • Colonial architecture
  • Renovated entire property - January 2019
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • 24-hour room service
  • Free bottled water

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1:00 PM
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 1:00 PM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for MXN 472.0 per day

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Rollaway bed fee: MXN 472.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
  • Check-in: 3:00 PM
  • Check-out: 1:00 PM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the free airport shuttle (available during limited hours). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Pool access available from 9:00 AM to 9:00 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Hacienda Real Carmen Hotel Ciudad del Carmen
Hacienda Real Carmen Ciudad del Carmen
Hacienda Real Carmen Ciudad l
Hacienda Real del Carmen Hotel
Hacienda Real del Carmen Ciudad del Carmen
Hacienda Real del Carmen Hotel Ciudad del Carmen

Frequently asked questions

Is free cancellation available at Hacienda Real del Carmen?

Hacienda Real del Carmen offers free cancellation on some room rates. For specific requirements, take a look at the cancellation policy on Orbitz.

What is there to do around Hacienda Real del Carmen?

This hotel is located in Ciudad del Carmen, a short 8-minute walk from Resurgimiento Stadium and also 18 minutes on foot from Plaza Zentralia Shopping Center. You'll also find Church of Our Lady of Fatima and Our Lady of Carmen Church within a short drive.

Is there parking available at Hacienda Real del Carmen?

Yes, self parking is offered for free at the hotel.

Does Hacienda Real del Carmen include a casino on the premises?

No, Hacienda Real del Carmen doesn't have a casino.

Will I find an indoor pool at Hacienda Real del Carmen?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 9:00 AM and 9:00 PM.

What will couples enjoy most about a stay at Hacienda Real del Carmen?

There are many amenities for couples at this hotel, including in-room massages as well as an outdoor pool and a bar.

Are there hot tubs at Hacienda Real del Carmen?

No, there isn't a spa tub at this hotel.

Does Hacienda Real del Carmen have a restaurant with a breakfast menu?

No, Hacienda Real del Carmen doesn't have a restaurant that serves breakfast.

Will Hacienda Real del Carmen allow pets to stay free of charge?

No, pets aren't allowed at Hacienda Real del Carmen though service animals are welcome.

Does Hacienda Real del Carmen have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

What is the closest airport to Hacienda Real del Carmen?

The closest major airport to Hacienda Real del Carmen is Ciudad Del Carmen, Campeche (CME-Ciudad del Carmen Intl.), which is within a mile.

Are there rooms with balconies that I can book at Hacienda Real del Carmen?

No, there aren't any guestrooms with balconies at Hacienda Real del Carmen.

Hacienda Real del Carmen Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 43 out of 90 reviews
Rating 8 - Good. 25 out of 90 reviews
Rating 6 - Okay. 10 out of 90 reviews
Rating 4 - Poor. 9 out of 90 reviews
Rating 2 - Terrible. 3 out of 90 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kashif

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, very convenient,
Stayed 3 nights in May 2023

8/10 Good

Dianna

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 14 nights in Mar 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Large clean rooms. Nice courtyard.

Very clean hotel with friendly staff. Early checkin allowed when possible. Pickup from airport went smoothly. A little bit of charm and character above the normal run-of-the-mill place. Large rooms.
Stayed 1 night in Feb 2023

8/10 Good

Corinne

10/10 Excellent

terence, Blaine

4/10 Poor

Antoine

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Internet is unreliable Tv for early 2000s Restaurante is terrible Staff meh
Stayed 1 night in Jun 2022

8/10 Good

Christopher

Liked: Property conditions & facilities
Stayed 1 night in Jul 2024

4/10 Poor

jesus alberto

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No hay lugar para estacionar vehículo
Stayed 1 night in Jul 2024

2/10 Terrible

Jorge

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Se equivocaron en la reserva y no ha ia cupo

Al llegar me dijeron que se equivocaron en la reserva y la tenían para otro día. El hotel estaba lleno por lo que no pude quedarme ahí. Los de front desk me dieron recomendaciones de otros hoteles
Stayed 1 night in Jul 2024

6/10 Okay

Brenda Nicole

Traveled with family and small children, Traveled with partner
Liked: Cleanliness
Me gustó la decoración
Stayed 1 night in Mar 2024

10/10 Excellent

ysied

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Mar 2024

8/10 Good

Edgar

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Agradable y buena ubicación
Stayed 1 night in Mar 2024

6/10 Okay

tamaulipas

Liked: Property conditions & facilities
deje una lista de las deficiencias durante mi estadía
Stayed 2 nights in Mar 2024

4/10 Poor

Mayra

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
las instalaciones estan bonitas, el hotel muy limpio, pero cuentan con escaso personal, no tienen valet parkin, las 2 mañanas que estuvimos nos despertaron 8 am para mover nuestro vehiculo.
Stayed 3 nights in Mar 2024

6/10 Okay

Roberto

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Sin agua caliente, tina tapada
Stayed 1 night in Oct 2023

4/10 Poor

Magali

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

PEDRO

Liked: Cleanliness, staff & service, property conditions & facilities
Bonito lugar y en general buenos alimentos
Stayed 5 nights in Jun 2023

4/10 Poor

Mario

Business traveler
Disliked: Staff & service
No me quedé Por política dicen que no está la reservación y cobran en el chek in Así ni respetan el precio y se pierden los beneficios con hoteles.com Deben ver eso
Stayed 2 nights in Feb 2023

4/10 Poor

Mireya

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Malo

Stayed 1 night in Dec 2022

8/10 Good

MIGUEL ANGEL LORANCA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien en cuanto sus servicios, lo único seria calefacción para la alberca.

8/10 Good

José Emilio

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
S/c

10/10 Excellent

Jose osvaldo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar para estar en familia y descansar.
Stayed 1 night in Dec 2022

10/10 Excellent

erick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo súper excelente

8/10 Good

Moisés

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusto su arquirectura y hambientacion. No me gusto la falta de insonorizado en las habitaciones

2/10 Terrible

Beatrice

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Leider haben wir für eine Suite mit Poolblick bezahlt und erhalten haben wir ein DZ zur Strasse. Trotz Reklamation haben wir kein anderes Zimmer erhalten.
Stayed 1 night in Dec 2022