City Express Ciudad del Carmen3.0 out of 5.0
Recent guest reviews
We stayed two nights at the City Express hotel in Ciudad del Carmen in the Playa Norte area. The hotel was clean and above average for Mexico. Breakfast was included. The pool was nice as our stay was in May during the hottest time of the year. The hotel is also located across the street from the beach and next to a couple good restaurants.
This is similar to another review on a budget hotel I wrote in Valladolid. Budget means you should expect less but asking for a bathroom that does not have part of the ceiling molded is not asking too much... The positive point of the breakfast was that it was free but I would prefer to pay a bit for something tasteful .. In short if you compare with some budget hotels like Ibis - Holliday Inn Express .. in similar price ranges in Europe this chain has a lot to learn on balancing quality versus price.
The Hotel is located in an area where you have access to so much. There are restaurants, attractions, the beach and public transportation to take you anywhere! The hotel staff was always friendly and professional. Upon my arrival I was given an option to choose my room, I got one at top with an ocean view, it was awesome. The room had a single bed and was "small" but perfect for business. Again this place is a great hotel to stay in and ideally located.
We stayed for one night and we were so pleased with our choice that we stayed again with the chain but in Villahermosa. The place was really clean and quiet considering it was Saturday. Since the check in we were told about a free breakfast at 7am (from Monday to Friday is at 6:30am), we thought it would be just coffee and some bread but we also found fruit, chilaquiles and eggs, all of them really tasty. Bedroom tidy, comfortable, no luxury, just the basic for you to rest. There is no restaurant in the hotel and for room service there are only 2 options, either a seafood restaurant or Dominos Pizza. Unfortunately none of them answered but we found out there are some restaurants right beside the hotel. Pretty fast wifi, also. Would love to come back!
The Hotel Staff was really accomodative, facilities was general perfect hotel was not to big but you feel really relax, The one Good thing is really close to the Beach ( PLAYA ) that you walk,jogging,its reallynice,The food service was good, Hotel Front attendant do their job more than you expected. Excellent Service Keep it up...
i had a nice stay in the hotel city express and i loved it cause it was close to the beach. In the front desk everybody was so nice they where with a nice smile and the breakfast was so good and a nice ubication.
I love this hotel, it has a great location really close to the beach and restaurants!! Vey clean and the workers are very nice. I had an event last month and they did everything posible for it to be perfect!!!
I have seen other reviews and I agree that the staff is not very welcoming, especially in the desk. However, the cleaning staff is very trusted, despite they used to get into the room even when I was asking for privacy, a point to improve. Everything else is just what is expected from an economic chain. Room was clean and big enough. The screen was ok IMO, water was fine and noise isolation is just average. AC was great. Breakfast is good for what is expected, again, from these hotels. Location is awesome, just in front of the beach. WiFi was slow, but it was just ok. One of the lifts needs to improve, it was hard not only for me but for other guests, to use the card reader, and this is a MUST to fix. I was there for 14 days and I have to say it was fine for me.
We arrived at 2:45pm when check-in is supposed to be at 3pm. Usually hotels are accommodating, but the City Express employees behind the desk just kept going about their "work" and avoided eye contact after telling me check in was at 3pm. We stood with our confirmation information in front of the desk until one of the employees begrudgingly took the information and checked us in. Since she didn't hand us a room key we asked and she said they would give us the room at 3pm and went back to cutting out something from a piece of paper. At 3pm we went back up to the desk and the computer wasn't working to give us our keys, so the manager went up with us and let us in. The room was clean, very basic, but the handle on the outside of our door was broken, although it still locked properly. The pool is nice, which is good because the beach across the street is very rocky and covered in broken shells. The price includes an ok continental breakfast, although they have some warm things (beans, eggs with ham, taquitos) that you can purchase for $65MXN (not worth it). All in all, it is very basic and which is fine for the price, although the staff could definitely use some more training.
I stayed here for a business trip. Wi-fi all over without hassles, several options for room service including external local restaurants is good. No mini-bar, neither a refrigerator. Vending machine out of order, awful breakfast. The area is cool, by the beach, should be good for people with more time to enjoy. Poor service in general.
Reviews from Trip Advisor
48% of guests recommend this hotelTotal of 121 reviews