Nice comfortable and good helpful staff especially the cleaning staff and the breakfast lady
It was as described. Good value
The front desk staffs are very friendly. Specially Nicole was extremely nice and pleasant.
Everything was great. Service, location, safe and clean
We've stayed here before and like it for many reasons (per the previous questions answers), but I would love to see a carpet refresh especially on the elevators and secondarily in the hallways on the floors. It was fine in the room :)
I was glad to see the return of the hot breakfast. So many great options. Also the speed to repair/replace my TV made me feel valued and special as a guest. The room was clean and very nice. No complaints at all. This is my place. I will be returning soon. The staff is very friendly.
Nothing
When we arrived at the hotel the parking lot and the hotel were virtually empty. Nobody in sight. We went to the check in desk and asked the receptionist (Nicole) if our room was ready and could we check in. She stated that the room was ready but check in was a 3pm and anything before that was subject to a fee. I asked how much so Nicole looked up a quotation and quoted $100 to check in 1-2 hours early. That is just appalling to me. If this is what the Hampton Chain and Hilton Hotels are now doing, I will not stay there again.
Property was clean, safe, quiet, and very comfortable
Very friendly and helpful staff. Great location.
Great location, right by the freeway. Staff was friendly. Only downside was no hot tub.
Close to family and close to highway. No trouble accessing
It was affordable and very clean. Would recommend.
Cleanest hotel I’ve stayed in. Excellent customer service. Convenient location.
Small room. Very crowded. I was charged twice while I was there. Was only suppose to have $50 accidental fee but was charged $84
My only regret is I didn’t discover Hampton Inn sooner. Our room was beautiful with a large comfortable sofa as well as a desk with chair and ottoman. Lots of places to sit is important to me. This exceeded all. Two sinks! A pantry for food, not just a refrigerator! This is the best hotel ever with the most amenities. The staff was friendly and helpful. The coffee was great...two different kinds. I could go on. This stay was a solid A plus.
Within a short walk of Kenwood Towne Centre, Hampton Inn & Suites Cincinnati / Kenwood is within a mile (2 km) of Mercy Health - The Jewish Hospital. This 118-room hotel welcomes guests with conveniences like free breakfast, an indoor pool, and a 24-hour gym.
Free continental breakfast is included with your stay and awaits you each morning from 6 AM to 10 AM. Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge.
All 118 heated rooms provide microwaves, refrigerators, and coffee makers. 40-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Free weekday newspapers, free local calls, and laptop-compatible safes are also standard.
Built in 2015, the brand new Hampton Inn & Suites Cincinnati / Kenwood offers an indoor pool, a 24-hour gym, and free WiFi in public areas. A stay here includes free parking. Front-desk staff can answer questions 24/7, and assist with concierge services, securing valuables, and dry cleaning/laundry. Additional amenities include a 24-hour business center, coffee/tea in a common area, and express check-in.
Nice comfortable and good helpful staff especially the cleaning staff and the breakfast lady
It was as described. Good value
The front desk staffs are very friendly. Specially Nicole was extremely nice and pleasant.
Everything was great. Service, location, safe and clean
We've stayed here before and like it for many reasons (per the previous questions answers), but I would love to see a carpet refresh especially on the elevators and secondarily in the hallways on the floors. It was fine in the room :)
I was glad to see the return of the hot breakfast. So many great options. Also the speed to repair/replace my TV made me feel valued and special as a guest. The room was clean and very nice. No complaints at all. This is my place. I will be returning soon. The staff is very friendly.
Thanks!
Nothing
We are sorry for not meeting your expectations. Please leave a comment next time so we know how we need improve. We do read them and try to improve.
When we arrived at the hotel the parking lot and the hotel were virtually empty. Nobody in sight. We went to the check in desk and asked the receptionist (Nicole) if our room was ready and could we check in. She stated that the room was ready but check in was a 3pm and anything before that was subject to a fee. I asked how much so Nicole looked up a quotation and quoted $100 to check in 1-2 hours early. That is just appalling to me. If this is what the Hampton Chain and Hilton Hotels are now doing, I will not stay there again.
We would like to apologies for the mis-informaton you received. This could have been handled much better on our end and we are currently addressing with the staff involved with your encounter. We do not have an early check-in fee. We would love another chance to earn your business back in the future.
Property was clean, safe, quiet, and very comfortable
Thanks!
Thanks!