Best Western Clermont

Nice hotel location is great right off the freeway plenty of restaurants to choose from

Nice motel for the price. Free breakfast ends a bit too early for those of us that move slowly in the a.m

We felt slightly ripped off for what we paid. Things that I could generally look past were annoyances given what we paid. We booked a queen and were given a double. The room seemed okay on the surface, but there were dead bugs, stains, etc. Again, things I can look past if it wasn't $200+ per night. It basically felt like a run down motel that had been given a mediocre face-lift. We were very underwhelmed in terms of value.

Everything very nice and quiet I like everything very comfortable bed I will book next time I travel

Location was good, near freeway and staff was friendly. Unfortunately, no service after first night. Had to request tissue paper and clean towels upon our return to the room at 9 pm. BTW, This is not a hotel, it’s a motel. Outdoor entrance to rooms, one ice maker near office, and did not have the requested handicap accessible room. We should have canceled our stay but we’ll get over not getting a shower until our next hotel in Louisville, Holiday Inn Express had exactly what we needed.

The place looked as if had just been renovated. I wasn’t expecting much, I very pleasantly surprised. Bed was comfortable, but the bedding could have been better, glad I had brought my own pillow.

The motel is clean and the staff were wonderful. The free breakfast was better than most of this kind. It is near the 275 expressway and very close to many restaurants and shopping. My minor quibble is that the air conditioning was so strong that our choice was only very cold or turning it off. We mostly kept it off, which worked out fine. But if you are traveling through or need to be in the area, this is a good choice.

At check-in, Theresa was friendly, professional and very helpful. Best hotel employee I have encountered, anywhere, ever. Malfunctioning fridge was addressed quickly with a new unit in less than 25 minutes - appeeciated as I had food to chill.

I showed up and found they put me in a smoking room. They only had smoking left so I asked to cancel and confirmed I would get a refund. over a week later and they charged my CC and refuse to refund my money! The guy in line in front of me got charged for an extra night and was fighting with them about that charge, they refused to refund his money as well. This hotel is running a scam, so watch out!

It is amazing what you get at this hotel for the price that you pay. I paid $135 for everything and the hotel was more than sub-par. First, I booked through Orbitz. I was coming in town and the other part of my party arrived first and was refused the otion to check in to the room and shower. I spoke with the front desk person over the phone, explained that I had booked the reservation and tried to work out ANY way that the other person in my party could check in without me since I would not physically be in town until late and my credit card was the one that the reservation was under. We offered to text a picture of my ID, to give them the booking number, the credit card number that the booking was under, anything to confirm the booking in order to let my party get in to the room. The hotel did not even TRY to help. Just kept saying "no." Absolutely horrible customer service and no interest in actually being helpful or productive. Secondly, (and because of the situation above) we did not actually phsically get in to the room until very late. I did not realize that the booking was for a smoking room (IT IS ABSOLUTELY AWFUL. YOU CANNOT EVEN BREATHE.) and so I attempted to change the booking (I PAID $135!!!) the woman chuckled when I called and told me they were full and I could not change. Once again, didn't ask questions, didn't apologize, didn't even attempt to help, just said no. TERRIBLE CUSTOMER SERVICE AT THIS HOTEL. Do not book.

This was our second stay. We returned because we were very happy with this bargain hotel last year. This time we stayed three nights and our son stayed one. The staff was helpful in getting our son's room next to ours. However our "non-smoking room" reaked of stale smoke. We made the mistake of accepting it anyway because of the location, and the staff supplied us with Febreze. Our son arrived the next day and his was the same. Our advice is to check out the room before accepting it. We are now laundering everything that was in our luggage.

We arrived around mid-night and found an attendant ready to help register. We did have trouble finding the room, because the numbers were difficult to see in the dark. We suggest larger numbers in a contrasting color. The rest of our stay was very comfortable.

very nice hotel very clean and the staff were very accomidating.

Had to body slam our door to get it open or shut. But the bed was soft as a cloud and it was overall an amazing hotel. People were so friendly

The staff were very helpful. The room smelled from being smoked in although it was a non - smoking room. They brought a can of spray right away that took away the odor. The location was perfect for where we needed to be for my 50 class reunion. Breakfast was better than some we have had at "breakfast included" motels. The staff was always cleaning the grounds to maintain the apperance.

We arrived to the hotel at 3:45 pm...opened our room door and it reeked of cigarette smoke. We called the front desk and asked for a new room, they refused to change our room. The second problem was we were assigned a handicapped room that only had a small shower with a fixed bench. It was impossible for us to shower together. The staff was rude and not willing to accommodate us.