The bathrooms need updating. Coating on the tub was peeling off
Free breakfast @ drinks
Room was neat and large. One thing, one amenity that would be nice to have in the room is a hair dryer.
We had a great stay
Tub was dirty in bad Service
No blankets or pillows for the pull out bed, when I asked for some, the blankets were damp. The front desk staff were rude.
Loved the friendliness of staff, was clean environment. Disliked the parking situation was very difficult to maneuver luggage and had to pay $10 a day to park. I feel there should be vouchers to park if you stay at their hotel
great location- friendly staff - some services were limited because of COVID- but the property felt old and the room was not as clean as we expected
The room was very spacious and clean! The only thing I didn't like was the room next door, was loud with noise and music until 4:30 in the morning. made it hard for our family to sleep
The inside is outdated
Beautiful hotel, and because of Covid19, I got a real excellent deal.
Could not get the room temperature to warm up to anything above 68 degrees. Shower water never got above Luke warm. Never ever had a bad experience at any Embassy Suites before. We told them about the problems and they checked into it but nothing ever changed. They gave us a little space heater to try to warm up the room a little. Finally I shut the the a/c unit off and we got to 73
We were told it was cook to order breakfast and it’s not. Also the drink selection for “happy hour” is the worst. We stay at embassy for the breakfast and happy hour. Will not be back.
The location is The only positive part about this hotel. The hotel is very old my tub was peeling there's cracks and peeling in the walls. The amenities could not be used because of covid-19.
Staff was excellent. Room and facility was clean. Was disappointed that a breakfast wasn’t better thought out on how to still serve a hot one. I understand keeping the distance at this time but make better provision. Such as leave enough towels for the entire stay instead of having to call each day for them. Will stay again when life is back to normal.
We have stayed at Embassy Suites for years and have always had great experiences. This stay was like staying at lower hotel group. We would not have booked at Embassy Suites if we had know it would have been this poor experience. We will think twice before every booking at Embassy Suites.
Embassy Suites by Hilton Cincinnati RiverCenter places you within a mile (2 km) of popular attractions like Paul Brown Stadium and Heritage Bank Center. This 227-room, 3.5-star hotel welcomes guests with conveniences like an indoor pool, free in-room WiFi, and a gym. It's connected to the convention center in central Covington and also close to Newport Aquarium and Hard Rock Casino Cincinnati.
Free continental breakfast is included with your stay and awaits you each morning from 7:30 AM to 9:30 AM. Sit down for a leisurely bite to eat at the onsite café, or enjoy a drink at the bar/lounge. For a nice break, mingle with other guests at the free daily manager's reception.
All 227 accommodations afford space to spread out with a separate bedroom and living rooms. Guests can expect wired Internet, free WiFi, and 55-inch LCD TVs with satellite channels. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Microwaves, refrigerators, and coffee makers are other standard amenities. Housekeeping is available on request.
At Embassy Suites by Hilton Cincinnati RiverCenter, guests enjoy features like an indoor pool, a gym, and free WiFi in public areas. If you drive, self parking is USD 10.00 per night, and there's also a free area shuttle. The front desk is staffed 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include conference space, a business center, and a computer station.
The bathrooms need updating. Coating on the tub was peeling off
Thank you for taking time to provide valuable feedback regarding your recent stay. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very sorry your were unhappy with the guestroom. We will take your comments under consideration as we continually work to improve our guest experience. We hop you will consider staying with us in the future.
Free breakfast @ drinks
Thank you for the 5 rating and positive comments. We do offer great value with complimentary hot breakfast and evening reception. We hope to see you again soon.
Room was neat and large. One thing, one amenity that would be nice to have in the room is a hair dryer.
Dear Anonymous, Thank you very much for the great feedback. I am so glad to see you enjoyed your stay! We hope to see you back again soon! Safe Travels! Jeff
We had a great stay
Dear Anonymous, Thank you so much for the perfect score. I am so glad to see you enjoyed your stay. We hope to see you back again soon! Safe Travels! Jeff
Tub was dirty in bad Service
Dear Anonymous, Thank you for the feedback from your recent stay. I am sorry to hear it was less than perfect. I have shared your feedback with the team so we cn continue to make improvements. Safe Travels! Jeff
No blankets or pillows for the pull out bed, when I asked for some, the blankets were damp. The front desk staff were rude.
Dear Anonymous, Thank you for the feedback. I am sorry to hear your stay was less than perfect. I am sorry for any rude behavior, there is no excuse for that. I have shared your feedback with the team. Safe Travels! Jeff
Loved the friendliness of staff, was clean environment. Disliked the parking situation was very difficult to maneuver luggage and had to pay $10 a day to park. I feel there should be vouchers to park if you stay at their hotel
Dear Anonymous, Thanks for the great feedback. The garage is owned by the city of Covington and we have no control over the expense unfortunately. I am glad to see you enjoyed your stay. Safe Travels! Jeff
great location- friendly staff - some services were limited because of COVID- but the property felt old and the room was not as clean as we expected
Dear George, Thank you for the feedback. I am sorry the stay was less than expected. We hope to have all of our services open again soon. Safe Travels! Jeff
The room was very spacious and clean! The only thing I didn't like was the room next door, was loud with noise and music until 4:30 in the morning. made it hard for our family to sleep
Dear Anonymous, Thank you for the great feedback. I am sorry to hear about the loud guests in the room next to you. Next time dont hesitate to call the front desk and we will have security address it. Safe Travels! Jeff
Thank you for the 5 rating. We hope you will be returning in the near future.