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Best Western Chula Vista/Otay Valley Hotel

2.5 star property
Hotel with free breakfast, near Kaiser Permanente Otay Mesa Medical Offices

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Photo gallery for Best Western Chula Vista/Otay Valley Hotel

Lobby
Fitness facility
Free continental breakfast
Reception
Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, iron/ironing board, free WiFi

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Gym
  • Laundry
  • Air conditioning
  • Parking included

Explore the area

View in a map
4450 Main Street, Chula Vista, CA, 91911
  • Place, Sharp Chula Vista Medical Center
    ‪4 min drive‬
  • Place, San Ysidro Border Crossing
    ‪4 min drive‬
  • Place, North Island Credit Union Amphitheatre
    ‪5 min drive‬
  • Airport, San Diego, CA (SAN-San Diego Intl.)
    ‪20 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

7.6 out of 10
Good
(89 reviews)
  • 360 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(5 reviews)
  • 360 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible, Bathtub

7.4 out of 10
Good
(13 reviews)
  • 360 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(107 reviews)
  • 355 sq ft
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Chula Vista

Located in Otay, Best Western Chula Vista/Otay Valley Hotel is within a few miles (5 km) of popular sights such as Kaiser Permanente Otay Mesa Medical Offices and North Island Credit Union Amphitheatre. This 118-room hotel welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi.

What's nearby

  • Las Americas Premium Outlets - 4 min drive - 4.2 miles
  • Sesame Place San Diego - 4 min drive - 2.4 miles
  • Sharp Chula Vista Medical Center - 4 min drive - 3.1 miles
  • San Ysidro Border Crossing - 4 min drive - 4.4 miles
  • North Island Credit Union Amphitheatre - 5 min drive - 2.6 miles

Getting around

  • Iris Avenue Trolley Station - 5 min drive
  • Old Town Transit Center - 19 min drive
  • San Diego Intl. Airport (SAN) - 26 min drive

Restaurants

  • ‪In-N-Out Burger - ‬8 min walk
  • ‪McDonald's - ‬3 min drive
  • ‪Chick-fil-A - ‬3 min drive
  • ‪Jollibee - ‬3 min drive
  • ‪Little Sakana - All You Can Eat Sushi - ‬3 min drive

About this property

Best Western Chula Vista/Otay Valley Hotel

Hotel with free breakfast, near Kaiser Permanente Otay Mesa Medical Offices
At Best Western Chula Vista/Otay Valley Hotel, guests enjoy an outdoor pool, a gym, and free WiFi in public areas. If you plan to drive, free parking is available. The front desk has multilingual staff standing by 24 hours a day to assist with luggage storage and securing valuables. Additional amenities include meeting rooms, a business center, and coffee/tea in a common area.
TVs come with cable channels, and free WiFi keeps guests connected. Along with relaxing touches like hydromassage showers and deep soaking tubs, bathrooms offer hair dryers and free toiletries. Other amenities include refrigerators, microwaves, and coffee makers.
Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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  • Parking included
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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast
  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Pool gate

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Multilingual staff

Business services

  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Handrails in stairways (36 inches high)
  • Lever door handles
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Vibrating pillow alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 1990
  • Renovated entire property - January 2020
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Early check-in is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4 PM—-11:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Best Western Otay
Best Western Otay Valley Hotel
Best Western Plus Otay
Best Western Plus Otay Valley
Best Western Plus Otay Valley Chula Vista
Best Western Plus Otay Valley Hotel
Best Western Plus Otay Valley Hotel Chula Vista
Otay Valley Best Western
Best Western Vista/Otay Valley Hotel
Best Western Chula Vista/Otay Valley
Best Western Vista/Otay Valley
Holiday Inn Chula Vista
Chula Vista Holiday Inn
Best Western Chula Vista/Otay Valley Hotel Hotel
Best Western Chula Vista/Otay Valley Hotel Chula Vista
Best Western Chula Vista/Otay Valley Hotel Hotel Chula Vista

Frequently asked questions

What's there to see close to Best Western Chula Vista/Otay Valley Hotel?

This hotel is situated in Otay, close to San Ysidro Border Crossing, North Island Credit Union Amphitheatre, and Las Americas Premium Outlets. You'll also find San Diego Bay and Sesame Place San Diego within a short drive.

Is parking available on site at Best Western Chula Vista/Otay Valley Hotel?

Yes, uncovered self parking is offered for free at the hotel. Accessible parking is also available for guests.

Does Best Western Chula Vista/Otay Valley Hotel feature a casino?

No, Best Western Chula Vista/Otay Valley Hotel doesn't have a casino.

Will I find an indoor pool at Best Western Chula Vista/Otay Valley Hotel?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What will couples enjoy most about a stay at Best Western Chula Vista/Otay Valley Hotel?

Couples staying at this hotel will appreciate amenities like a soaking tub as well as an outdoor pool and free breakfast.

Does Best Western Chula Vista/Otay Valley Hotel have a hot tub?

No, this hotel doesn't have a spa tub.

Does Best Western Chula Vista/Otay Valley Hotel feature a restaurant that includes a breakfast menu?

Best Western Chula Vista/Otay Valley Hotel offers free continental breakfast though there is no restaurant.

Will Best Western Chula Vista/Otay Valley Hotel allow pets to stay free of charge?

No, pets aren't allowed at Best Western Chula Vista/Otay Valley Hotel though service animals are welcome.

Does Best Western Chula Vista/Otay Valley Hotel have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from Best Western Chula Vista/Otay Valley Hotel?

The closest major airport to Best Western Chula Vista/Otay Valley Hotel is Tijuana Intl. Airport (TIJ), which is 9.4 mi away (30 minutes by car). Another top airport is San Diego Intl. Airport (SAN), which is located 16.4 mi away (26-minute drive).

Are there rooms with balconies that I can book at Best Western Chula Vista/Otay Valley Hotel?

No, you won't find guestrooms with balconies at Best Western Chula Vista/Otay Valley Hotel.

Reviews

Best Western Chula Vista/Otay Valley Hotel Reviews

7.8

Good

7.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness
Rating 10 - Excellent. 672 out of 1505 reviews
Rating 8 - Good. 325 out of 1505 reviews
Rating 6 - Okay. 227 out of 1505 reviews
Rating 4 - Poor. 143 out of 1505 reviews
Rating 2 - Terrible. 138 out of 1505 reviews

Reviews

8/10 Good

Maria

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Nice person at check in.
Stayed 1 night in Sep 2025

6/10 Okay

Kevin

Stayed 1 night in Aug 2025

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don’t do it!!

This hotel was disgusting! Under construction, room had foul odor, and plumbing was clogged. Could not stay there. Did not feel safe at all. Breakfast was to be served in a hotel guest room.
Stayed 1 night in Aug 2025

6/10 Okay

John Paul

Traveled with family
Liked: Cleanliness, staff & service, room comfort

Ok for the price

Staff at check in was good. Room just had a strong smell and there seemed to be a lot of people milling about the parking lot.
Stayed 1 night in Aug 2025

6/10 Okay

Greg

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
A/C had an odor, although after a while the smell went away and it didn’t get as cold as we’d like it to, thats a me preference though.
Stayed 1 night in Aug 2025

8/10 Good

Livy

Liked: Cleanliness, staff & service
It looked like motel. Only thing good was breakfast!
Stayed 1 night in Jul 2025

2/10 Terrible

Farzana

Disliked: Cleanliness, property conditions & facilities
Terr
Stayed 1 night in Aug 2025

6/10 Okay

Manuel

Stayed 1 night in Jul 2025

10/10 Excellent

Peggy, Jamaica

Stayed 4 nights in Jul 2025

4/10 Poor

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

4/10 Poor

Ernestine

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disappointed!

WiFi didn’t work in room. Bathroom light broken. Hotel lobby being restored (not disclosed). Breakfast served from one of the hotel rooms. Toaster broken. Had to check in through window. Overall, not good!
Stayed 2 nights in Aug 2025

4/10 Poor

Edwin, Northridge

Traveled with family
Disliked: Staff & service, property conditions & facilities
Breakfast was just okay and the exact same servings each day. Needs variety. Place was very noisy. We had two rooms on the 3rd floor facing the freeway and the noise from the freeway and the adjacent freeway on-ramp was so bad that we had a hard time getting a sleep. The lobby was under construction. The man servicing the breakfast area was doing a great job. Breakfast area had limited sitting and we had to sit by the pool to eat our breakfast on 2 of the 3 days we were there. But the biggest issue was the freeway noise. If you have to stay here, request a room on the east side of the building and lower floors since the freeway is about the same level as the 3rd floor.
Stayed 3 nights in Jul 2025

4/10 Poor

Abigail

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
They should inform customers that the hotel is under remodeling the carpet and the shower were dirty, breakfast is very early it ends at 9 and they served it in one of the rooms
Stayed 1 night in Jul 2025

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

2/10 Terrible

Amandeep

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
The whole property was under construction and the people at the front were not nice or didn’t even acknowledge me when I walked in. The room they gave me had a front door that didn’t shut, there was no hot water and so many fruit flies all around. There was no soap or anything in the room for guests
Stayed 2 nights in Jul 2025

10/10 Excellent

Marco

Stayed 4 nights in Jul 2025

4/10 Poor

Elizabeth

Stayed 1 night in Jul 2025

6/10 Okay

Elizabeth

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff are nice. However, the hotel itself is far from the pictures shown on Expedia site. The lobby is under renovation, ice machines were broken, and breakfast is ok. The building structure is old. If you only need a place to sleep and shower, then it’s good enough.
Stayed 2 nights in Jul 2025

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Place is old and breakfast is not good
Stayed 4 nights in Jul 2025

8/10 Good

stephanie

Stayed 3 nights in Jul 2025

10/10 Excellent

William

Stayed 1 night in Jul 2025

10/10 Excellent

Casandra

Stayed 1 night in Jul 2025

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Other than the construction work everything was great for the weekend stay
Stayed 3 nights in Jul 2025

4/10 Poor

Ernesto

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall it worked out, but the room needed cleaning attention from my point of view, the carpet had stains and the shower tiles haven’t been cleaned properly it was a mold spots on the corners
Stayed 1 night in Jul 2025

2/10 Terrible

Verified traveler

I did not end up staying the night because there were small gnat files in the room. I killed a lot of them and more kept filtering in.
Stayed 1 night in Jul 2025

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