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Best Western Chula Vista/Otay Valley Hotel

2.5 star property
Hotel with free breakfast, near Kaiser Permanente Otay Mesa Medical Offices

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Photo gallery for Best Western Chula Vista/Otay Valley Hotel

Fitness facility
Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, iron/ironing board, free WiFi
Free continental breakfast
Outdoor pool, pool umbrellas, sun loungers
Business center

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Gym
  • Laundry
  • Air conditioning
  • Parking included

Explore the area

View in a map
4450 Main Street, Chula Vista, CA, 91911
  • Place, Kaiser Permanente Otay Mesa Medical Offices
    ‪1 min drive‬
  • Place, San Ysidro Border Crossing
    ‪4 min drive‬
  • Place, North Island Credit Union Amphitheatre
    ‪5 min drive‬
  • Airport, San Diego, CA (SAN-San Diego Intl.)
    ‪20 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

7.6 out of 10
Good
(90 reviews)
  • 360 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible, Non Smoking

8.4 out of 10
Very good
(6 reviews)
  • 360 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible, Bathtub

7.4 out of 10
Good
(13 reviews)
  • 360 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(109 reviews)
  • 355 sq ft
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Chula Vista

Located in Otay, Best Western Chula Vista/Otay Valley Hotel is within a few miles (5 km) of popular sights such as Kaiser Permanente Otay Mesa Medical Offices and North Island Credit Union Amphitheatre. This 118-room hotel welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi.

What's nearby

  • Kaiser Permanente Otay Mesa Medical Offices - 1 min drive - 1.0 mile
  • Las Americas Premium Outlets - 4 min drive - 4.0 miles
  • San Ysidro Border Crossing - 4 min drive - 4.4 miles
  • North Island Credit Union Amphitheatre - 5 min drive - 2.6 miles
  • San Diego Convention Center - 15 min drive - 15.0 miles

Getting around

  • Iris Avenue Trolley Station - 5 min drive
  • Old Town Transit Center - 19 min drive
  • San Diego Intl. Airport (SAN) - 26 min drive

Restaurants

  • ‪In-N-Out Burger - ‬8 min walk
  • ‪McDonald's - ‬3 min drive
  • ‪Jollibee - ‬3 min drive
  • ‪Chick-fil-A - ‬3 min drive
  • ‪Starbucks - ‬3 min drive

About this property

Best Western Chula Vista/Otay Valley Hotel

Hotel with free breakfast, near Kaiser Permanente Otay Mesa Medical Offices
At Best Western Chula Vista/Otay Valley Hotel, guests enjoy an outdoor pool, a gym, and free WiFi in public areas. If you plan to drive, free parking is available. The front desk has multilingual staff standing by 24 hours a day to assist with luggage storage and securing valuables. Additional amenities include meeting rooms, a business center, and coffee/tea in a common area.
TVs come with cable channels, and free WiFi keeps guests connected. Along with relaxing touches like hydromassage showers and deep soaking tubs, bathrooms offer hair dryers and free toiletries. Other amenities include refrigerators, microwaves, and coffee makers.
Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Comfort Inn Chula Vista San Diego South
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  • Hot Tub
  • Breakfast included
  • Parking included
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The price is $107
Dec 21 - Dec 22
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast
  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Pool gate

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Multilingual staff

Business services

  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Handrails in stairways (36 inches high)
  • Lever door handles
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Vibrating pillow alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 1990
  • Renovated entire property - January 2020
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Early check-in is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4 PM—-11:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Best Western Otay
Best Western Otay Valley Hotel
Best Western Plus Otay
Best Western Plus Otay Valley
Best Western Plus Otay Valley Chula Vista
Best Western Plus Otay Valley Hotel
Best Western Plus Otay Valley Hotel Chula Vista
Otay Valley Best Western
Best Western Vista/Otay Valley Hotel
Best Western Chula Vista/Otay Valley
Best Western Vista/Otay Valley
Holiday Inn Chula Vista
Chula Vista Holiday Inn
Best Western Chula Vista/Otay Valley Hotel Hotel
Best Western Chula Vista/Otay Valley Hotel Chula Vista
Best Western Chula Vista/Otay Valley Hotel Hotel Chula Vista

Frequently asked questions

What's there to see close to Best Western Chula Vista/Otay Valley Hotel?

This hotel is situated in Otay, close to San Ysidro Border Crossing, Las Americas Premium Outlets, and CAS Visa USA. You'll also find North Island Credit Union Amphitheatre and Sesame Place San Diego within a short drive.

Is parking available on site at Best Western Chula Vista/Otay Valley Hotel?

Yes, uncovered self parking is offered for free at the hotel. Accessible parking is also available for guests.

Does Best Western Chula Vista/Otay Valley Hotel feature a casino?

No, Best Western Chula Vista/Otay Valley Hotel doesn't have a casino.

Will I find an indoor pool at Best Western Chula Vista/Otay Valley Hotel?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Best Western Chula Vista/Otay Valley Hotel good for couples?

Couples staying at this hotel will appreciate amenities like a soaking tub as well as an outdoor pool and free breakfast.

Are there hot tubs at Best Western Chula Vista/Otay Valley Hotel?

No, there isn't a spa tub at this hotel.

Does Best Western Chula Vista/Otay Valley Hotel feature a restaurant that includes a breakfast menu?

Best Western Chula Vista/Otay Valley Hotel offers free continental breakfast though there is no restaurant.

Will Best Western Chula Vista/Otay Valley Hotel allow pets to stay free of charge?

No, pets aren't allowed at Best Western Chula Vista/Otay Valley Hotel though service animals are welcome.

Are there connecting rooms at Best Western Chula Vista/Otay Valley Hotel?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from Best Western Chula Vista/Otay Valley Hotel?

The closest major airport to Best Western Chula Vista/Otay Valley Hotel is Tijuana Intl. Airport (TIJ), which is 9.4 mi away (30 minutes by car). Another top airport is San Diego Intl. Airport (SAN), which is located 16.4 mi away (26-minute drive).

Are there rooms with balconies that I can book at Best Western Chula Vista/Otay Valley Hotel?

No, at Best Western Chula Vista/Otay Valley Hotel, there aren't any guestrooms that list a balcony.

Reviews

Best Western Chula Vista/Otay Valley Hotel Reviews

7.8

Good

7.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness
Rating 10 - Excellent. 694 out of 1540 reviews
Rating 8 - Good. 333 out of 1540 reviews
Rating 6 - Okay. 234 out of 1540 reviews
Rating 4 - Poor. 142 out of 1540 reviews
Rating 2 - Terrible. 137 out of 1540 reviews

Reviews

10/10 Excellent

Walter

Traveled with group
Liked: Cleanliness, property conditions & facilities
Clean room, friendly staff
Stayed 1 night in Nov 2025

10/10 Excellent

Benjamin

Stayed 1 night in Oct 2025

8/10 Good

Jesus A.

Liked: Cleanliness
Stayed 1 night in Sep 2025

6/10 Okay

Erin

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
They had the pool shut down, which is the reason I chose this location specific
Stayed 1 night in Sep 2025

8/10 Good

Maria

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Nice person at check in.
Stayed 1 night in Sep 2025

4/10 Poor

Tim

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in took way too long. We were the only ones in line and it took 20 min. They had no AC in the lobby so it was like 85-90 degrees and lobby employees had a fan pointed on themselves. It was that hot. We got to our room and the carpet was stained everywhere. Like there had been a party and everyone dropped wine everywhere. Asked for another room and got one w one big stain on carpet and settled for it since check in kept taking so long. Its right next to freeway so you hear it all night. First morning we left fo sesame place and i asked for housekeeping for new towels and to change our bedding. Got back from a long day to the same room w my dirty towels still there. I called again to please give us new tiwels at least since they said housekeeping left. They said sure. 1 hr later i send my husband to the lobby to get the towels since they never came. He says oh yea room blah blah? Yea he said he was about to take his lunch break so he got sidetracked and forgot about us. This staff doesn't give a crap about you or their jobs. As we leave so crack head w a bat talking to himself walking by all aggressive while i have my 1 and a half your old with me. Never again.
Stayed 2 nights in Sep 2025

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

Gracie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

2/10 Terrible

Cordasia

Liked: Cleanliness
Stayed 2 nights in Sep 2025

10/10 Excellent

Leonardo

Stayed 1 night in Sep 2025

10/10 Excellent

Bsanti

Liked: Amenities
Stayed 1 night in Apr 2025

6/10 Okay

Carlos

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing
Stayed 2 nights in Aug 2025

10/10 Excellent

Jasmine

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, very comfortable beds, gas station right next door! Breakfast was great(amazing coffee). Close to Walmart. Will stay here again when I visit Cali
Stayed 2 nights in Aug 2025

8/10 Good

Gissel

Stayed 1 night in Sep 2025

10/10 Excellent

alicia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family trip

everything was nice and clean the area was good and the desk erson when we checked in was very helpful
Stayed 1 night in Aug 2025

6/10 Okay

WENDY

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Overall good. Just the bathrooms were too strong smelling like Clorox and there was no dining area.
Stayed 1 night in Aug 2025

10/10 Excellent

Thierry, Cancun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property clean. The only complaint I have is the noise, walking upstairs woke me up as well as people leaving for work at 530 am
Stayed 1 night in Sep 2025

10/10 Excellent

Daniel

Stayed 1 night in Aug 2025

4/10 Poor

Rudy

Liked: Staff & service, property conditions & facilities
Good location just some downside errors , someone tried getting into our room as hotel gave someone our room to someone else ! Luckily none of us were getting changed or anything . Key to the door keeped locking every night had to go into lobby to get a new one overall good location just some hiccups..
Stayed 2 nights in Aug 2025

10/10 Excellent

Giselle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice stay! I was sad to find out that the pool was closed, but it’s understandable there was some construction going on.
Stayed 2 nights in Aug 2025

10/10 Excellent

Dave

Liked: Cleanliness, property conditions & facilities
The pl e is great they are doing a lot off up great it looks very clean great job on keeping it clean 👍
Stayed 1 night in Aug 2025

10/10 Excellent

MARTIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Carpet in my room has two major satinado, it looked awfull
Stayed 1 night in Aug 2025

4/10 Poor

Robin

Disliked: Cleanliness
Room
Stayed 2 nights in Aug 2025

8/10 Good

Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

2/10 Terrible

YUDY, Anaheim

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2025

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