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Best Western Chula Vista/Otay Valley Hotel

2.5 star property

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Photo gallery for Best Western Chula Vista/Otay Valley Hotel

Free continental breakfast
Lobby
Fitness facility
Lobby
Desk, laptop workspace, iron/ironing board, free WiFi

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
4450 Main Street, Chula Vista, CA, 91911
  • Place, Kaiser Permanente Otay Mesa Medical Offices
    ‪1 min drive‬
  • Place, North Island Credit Union Amphitheatre
    ‪5 min drive‬
  • Place, San Ysidro Border Crossing
    ‪6 min drive‬
  • Airport, San Diego, CA (SAN-San Diego Intl.)
    ‪25 min drive‬

About the neighborhood

Chula Vista

Located in Otay within 2 miles (3 km) of Kaiser Permanente Otay Mesa Medical Offices, Best Western Chula Vista/Otay Valley Hotel is within a few miles (5 km) of other popular sights such as North Island Credit Union Amphitheatre. This 118-room hotel welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi.

What's nearby

  • Kaiser Permanente Otay Mesa Medical Offices - 1 min drive - 1.0 mile
  • North Island Credit Union Amphitheatre - 5 min drive - 2.6 miles
  • San Ysidro Border Crossing - 6 min drive - 4.4 miles
  • Petco Park - 20 min drive - 15.3 miles
  • San Diego Convention Center - 20 min drive - 15.5 miles

Getting around

  • Iris Avenue Trolley Station - 5 min drive
  • Old Town Transit Center - 19 min drive
  • San Diego Intl. Airport (SAN) - 28 min drive

Restaurants

  • ‪In-N-Out Burger - ‬8 min walk
  • ‪Starbucks - ‬3 min drive
  • ‪McDonald's - ‬3 min drive
  • ‪Jollibee - ‬3 min drive
  • ‪Chick-fil-A - ‬3 min drive

About this property

Best Western Chula Vista/Otay Valley Hotel

At Best Western Chula Vista/Otay Valley Hotel, guests enjoy an outdoor pool, a gym, and free WiFi in public areas. If you plan to drive, free parking is available. The front desk has multilingual staff standing by 24 hours a day to assist with securing valuables and luggage storage. Additional amenities include meeting rooms, a business center, and coffee/tea in a common area.
Guests can expect TVs with cable channels, along with free WiFi and wired Internet. Along with relaxing touches like hydromassage showers and deep soaking tubs, bathrooms offer hair dryers and free toiletries. Other amenities include refrigerators, microwaves, and coffee makers.
Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast
  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Pool gate

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Multilingual staff

Business services

  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Handrails in stairways (36 inches high)
  • Lever door handles
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Vibrating pillow alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 1990
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Early check-in is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4 PM—-11:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • Pool access available from 10:00 AM to 10:00 PM.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Best Western Otay
Best Western Otay Valley Hotel
Best Western Plus Otay
Best Western Plus Otay Valley
Best Western Plus Otay Valley Chula Vista
Best Western Plus Otay Valley Hotel
Best Western Plus Otay Valley Hotel Chula Vista
Otay Valley Best Western
Best Western Vista/Otay Valley Hotel
Best Western Chula Vista/Otay Valley
Best Western Vista/Otay Valley
Holiday Inn Chula Vista
Chula Vista Holiday Inn
Best Western Chula Vista/Otay Valley Hotel Hotel
Best Western Chula Vista/Otay Valley Hotel Chula Vista
Best Western Chula Vista/Otay Valley Hotel Hotel Chula Vista

Frequently asked questions

What's there to see close to Best Western Chula Vista/Otay Valley Hotel?

This hotel is situated in Otay, close to San Ysidro Border Crossing, Las Americas Premium Outlets, and CAS Visa USA. You'll also find North Island Credit Union Amphitheatre and Sesame Place San Diego within a short drive.

How much does it cost to stay at Best Western Chula Vista/Otay Valley Hotel?

As of Mar 31, 2026, prices found for a 1-night stay for 2 adults at Best Western Chula Vista/Otay Valley Hotel on Apr 12, 2026 start from $121, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there parking available at Best Western Chula Vista/Otay Valley Hotel?

Yes, uncovered self parking is offered for free at the hotel. Accessible parking is also available for guests.

Does Best Western Chula Vista/Otay Valley Hotel feature a casino?

No, Best Western Chula Vista/Otay Valley Hotel doesn't have a casino.

Will I find an indoor pool at Best Western Chula Vista/Otay Valley Hotel?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 10:00 AM and 10:00 PM.

Is Best Western Chula Vista/Otay Valley Hotel good for couples?

Couples staying at this hotel will appreciate amenities like a soaking tub and free Internet access as well as an outdoor pool.

Are there hot tubs at Best Western Chula Vista/Otay Valley Hotel?

No, there isn't a spa tub at this hotel.

Does Best Western Chula Vista/Otay Valley Hotel feature a restaurant that includes a breakfast menu?

Best Western Chula Vista/Otay Valley Hotel offers free continental breakfast though there is no restaurant.

Will Best Western Chula Vista/Otay Valley Hotel allow pets to stay free of charge?

No, pets aren't allowed at Best Western Chula Vista/Otay Valley Hotel though service animals are welcome.

Does Best Western Chula Vista/Otay Valley Hotel have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from Best Western Chula Vista/Otay Valley Hotel?

The closest major airport to Best Western Chula Vista/Otay Valley Hotel is Tijuana Intl. Airport (TIJ), which is 12.7 mi away (30 minutes by car). Another top airport is San Diego Intl. Airport (SAN), which is located 17 mi away (28-minute drive).

Can I book a room with a balcony at Best Western Chula Vista/Otay Valley Hotel?

No, you won't find guestrooms with balconies at Best Western Chula Vista/Otay Valley Hotel.

Best Western Chula Vista/Otay Valley Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 784 out of 1675 reviews
Rating 8 - Good. 352 out of 1675 reviews
Rating 6 - Okay. 260 out of 1675 reviews
Rating 4 - Poor. 141 out of 1675 reviews
Rating 2 - Terrible. 138 out of 1675 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Ramon

Stayed 1 night in Feb 2026

10/10 Excellent

Romeo

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2026

10/10 Excellent

Romeo

Liked: Cleanliness, property conditions & facilities
Check in & out was smooth and easy.
Stayed 1 night in Jan 2026

4/10 Poor

Isaias

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Some of the pillow covers had stains on it. The heater wasn’t working right and the sheets were somewhat dirty. We got there after a long flight and we had to stand outside in the cold because you can’t check in inside only through a window. I won’t stay here again.
Stayed 1 night in Dec 2025

10/10 Excellent

Gabriel

Stayed 2 nights in Dec 2025

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was friendly placed was also super clean, and I was allowed to check out late due to a delayed flight. Will definitely book again
Stayed 1 night in Dec 2025

10/10 Excellent

Klerly

Stayed 1 night in Dec 2025

6/10 Okay

Elisa

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The room had several issues. The lamp had no lamp shade. The fabric on a chair had a big stain. Heard the traffic noise from the nearby road. Sheets and towels were clean but the room felt dirty. The carpet and floor did not feel clean. I only stayed there one night but likely will not stay there again.
Stayed 1 night in Dec 2025

10/10 Excellent

Gustavo

Stayed 1 night in Sep 2025

10/10 Excellent

Gustavo

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great relaxing stay
Stayed 2 nights in Dec 2025

8/10 Good

Selene

Stayed 1 night in Dec 2025

8/10 Good

Jesus Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2025

6/10 Okay

Shawn

Stayed 1 night in Dec 2025

10/10 Excellent

Kenia, Las Vegas

Liked: Property conditions & facilities
Disliked: Staff & service
Shower was dirty, upon arrival front desk clerk was ok
Stayed 1 night in Dec 2025

2/10 Terrible

Arturo

When I arrived, they had changed their policies and no longer accepted my bank. They also don’t accept any form of tap, even if the card has your name on it. It has to be a physical card. I ended up losing my stay and didn’t get a refund because they didn’t disclose their new policies before I booked the room.
Stayed 1 night in Dec 2025

10/10 Excellent

Yajaira

Stayed 1 night in Dec 2025

6/10 Okay

Brett

Stayed 1 night in Dec 2025

4/10 Poor

Shawn

Business traveler
Liked: Staff & service
Disliked: Cleanliness
I was here on a school trip. The staff for checking in and any conversations was nice. Felt unsafe, many lights out around the building and parking. No security, people having parties and cutting hair in the walk way. Plumbing didn’t work for flushing. Rooms had bugs and a lot of dust, spider webs.
Stayed 1 night in Dec 2025

10/10 Excellent

Oscar

Stayed 1 night in Dec 2025

10/10 Excellent

Ezekiel

Stayed 1 night in Dec 2025

10/10 Excellent

Joel Q

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was delicious great service
Stayed 1 night in Dec 2025

10/10 Excellent

Yuridiana

Stayed 1 night in Dec 2025

2/10 Terrible

Digoberto

Stayed 2 nights in Dec 2025

4/10 Poor

Kimberly

Stayed 1 night in Dec 2025

6/10 Okay

Pedro

Stayed 2 nights in Dec 2025

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