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Marukoma Onsen Ryokan

3.0 star property
Boardwalk/promenade ryokan with a 24-hour front desk and a restaurant

Choose dates to view prices

Photo gallery for Marukoma Onsen Ryokan

Sundeck
Reception
Hot springs
Lobby
Breakfast and lunch served, Japanese cuisine

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Room service
  • Breakfast available
  • 24/7 front desk
  • Air conditioning
  • Housekeeping
  • Free WiFi

Explore the area

Map
Shikotsuko Poropinai 7, Chitose, Hokkaido, 066-0287
  • Shikotsuko Onsen
    ‪3 min walk‬
  • Lake Shikotsu
    ‪7 min walk‬
  • Shikotsu-Toya National Park
    ‪13 min drive‬
  • Sapporo (CTS-New Chitose)
    ‪57 min drive‬

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Room options

View all photos for Japanese Style Room, Lake side, Non Smoking

1 bedroom, minibar, in-room safe, bed sheets

Japanese Style Room, Lake side, Non Smoking

  • 194 sq ft
  • Lake view
  • Sleeps 4
  • 2 Twin Beds OR 2 Twin Futons

Japanese Style Room, Lake side, Irori Kaiseki, Non Smoking

  • Sleeps 4
  • 2 Twin Beds OR 2 Twin Futons

About the neighborhood

Chitose

Marukoma Onsen Ryokan places you 25.9 mi (41.7 km) from Sapporo Dome and 26.4 mi (42.4 km) from Odori Park. This 55-room, 3-star ryokan welcomes guests with in-room amenities like refrigerators, minibars, and LCD TVs.

What's nearby

  • Shikotsuko Onsen - 3 min walk - 0.2 miles
  • Lake Shikotsu - 7 min walk - 0.4 miles
  • Shikotsu-Toya National Park - 13 min drive - 5.7 miles
  • Shikotsu Visitor Center - 21 min drive - 8.4 miles
  • Takino Suzuran Hillside Park - 57 min drive - 21.9 miles

Getting around

  • Tomakomai Station - 41 min drive
  • New Chitose Intl. Airport (CTS) - 46 min drive

Restaurants

  • ‪支笏湖観光センター - ‬4 min drive
  • ‪Lake Side Kitchen トントン - ‬18 min drive
  • ‪レイクサイドVILLA翠明閣 - ‬17 min drive
  • ‪ペンネンノルデ - ‬18 min drive
  • ‪Healthy Buffet AMAM - ‬17 min drive

About this property

Marukoma Onsen Ryokan

Boardwalk/promenade ryokan with a 24-hour front desk and a restaurant
At Marukoma Onsen Ryokan, guests have access to karaoke, free WiFi in public areas, and meeting rooms. The front desk is staffed 24 hours a day to help with securing valuables and concierge services. Other amenities at this hot springs ryokan include an arcade/game room, a terrace, and a water dispenser.
For entertainment, guests can enjoy LCD TVs. Bathrooms have free toiletries, slippers, and bidets. Refrigerators, minibars, and safes are also available.
The recreational activities listed below are available either on site or nearby; fees may apply.
Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. The ryokan bathing area is open from 5:00 AM to 11:00 PM. There are hot springs on site.

Languages

English, Japanese

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Jun 24 - Jun 25
All taxes and fees included in total
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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:00 AM for a fee: JPY 1,650 per person
  • A restaurant
  • Kaiseki meal
  • Snack bar/deli

Restaurants on site

  • Komakusa

Things to do

  • Arcade/game room
  • Hot springs
  • Karaoke
  • Shopping

Family friendly

  • Arcade/game room
  • In-room refrigerator
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Turndown service

Business services

  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • On a lake
  • On the boardwalk/promenade
  • Terrace

Spa

  • Hot springs
  • Public bath open from 5:00 AM - 11:00 PM
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • Elevator

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer (on request)
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Heating
  • Safe
  • Tatami (woven mat) flooring

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 7:30 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
This property offers pickup service from Shikotsukohan Bus Terminal only.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 3 years old and younger stay free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately JPY 1650 per person

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the public bathing facility
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM—-7:30 PM
  • Check-out: 10 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • Guests must contact this property in advance to reserve access to the public bathing facility.
  • This property accepts credit cards and cash.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for private bath/onsen. Contact the ryokan at the phone number listed on your booking confirmation.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Property is also known as

Marukoma Onsen Ryokan Chitose
Marukoma Onsen Chitose
Marukoma Onsen
Marukoma Onsen Ryokan Ryokan
Marukoma Onsen Ryokan Chitose
Marukoma Onsen Ryokan Ryokan Chitose

Frequently asked questions

Are free cancellation options available at Marukoma Onsen Ryokan?

Marukoma Onsen Ryokan provides free cancellation on certain room rates. For more details, review the cancellation policy on our site.

How much does it cost to stay at Marukoma Onsen Ryokan?

As of Jun 20, 2025, prices found for a 1-night stay for 2 adults at Marukoma Onsen Ryokan on Jun 30, 2025 start from $287.42, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see within easy reach of Marukoma Onsen Ryokan?

This ryokan in Chitose is within a 10-minute walk of Lake Shikotsu and Shikotsuko Onsen. Shikotsu-Toya National Park is also within a driving distance of 4.8 mi.

Is parking available on site at Marukoma Onsen Ryokan?

No, this ryokan doesn't offer parking.

Does Marukoma Onsen Ryokan have a casino?

No, Marukoma Onsen Ryokan doesn't have a casino.

Will I find an indoor pool at Marukoma Onsen Ryokan?

No, there is no indoor pool at this ryokan.

What will couples enjoy most about a stay at Marukoma Onsen Ryokan?

Amenities that appeal to couples at this lakeside ryokan include a minibar and a turndown service in each accommodation with some featuring lake views.

Does Marukoma Onsen Ryokan have a hot tub?

No, but guests can enjoy on-site hot springs at this ryokan.

Does Marukoma Onsen Ryokan have a restaurant with a breakfast menu?

Yes, Marukoma Onsen Ryokan serves buffet breakfast for a surcharge each morning at Komakusa.

Does Marukoma Onsen Ryokan allow pets to stay free of charge?

No, pets aren't allowed at Marukoma Onsen Ryokan though service animals are welcome.

Does Marukoma Onsen Ryokan have connecting rooms?

No, this ryokan doesn't feature connecting guestrooms.

What is the closest airport to Marukoma Onsen Ryokan?

The closest major airport to Marukoma Onsen Ryokan is New Chitose Intl. Airport (CTS), which is 25.7 mi away (46 minutes by car). Another top airport is Sapporo Okadama Airport (OKD), which is around 23.1 mi away.

Can I book a room with a balcony at Marukoma Onsen Ryokan?

No, there aren't any accommodations with balconies at Marukoma Onsen Ryokan.

Marukoma Onsen Ryokan Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 128 out of 260 reviews
Rating 8 - Good. 104 out of 260 reviews
Rating 6 - Okay. 21 out of 260 reviews
Rating 4 - Poor. 6 out of 260 reviews
Rating 2 - Terrible. 1 out of 260 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Katherine F

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Secluded onsen on Lake Shikotsu with very helpful staff. Delicious breakfast buffet and also had the set dinner feast with traditional and seasonal food. Enjoyed room with gorgeous view of lake- watched the sunrise over snowy slopes while in outdoor bath. Spectacular!
Stayed 1 night in Feb 2025

8/10 Good

??

Stayed 1 night in Sep 2024

8/10 Good

YU TSUI PORTIA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Kar Wai

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean and spacious bedroom with beautiful lake view. Very impressed with the dinner with lots of varieties and it tasted delicious.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful time at the onsen last week. Room came with dinner and buffet breakfast, was quite taken aback when the room didn't come with a shower but we managed by booking a private onsen at night, also it was winter so it wasn't much of an issue. Staff were very helpful, we had a wonderful time and good view of Lake Shikotsu from our room
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Onsen was great! So was the service staff including the reception and the waitresses at the restaurants. Had a tatami room which was very comfortable. Dinner was kaiseki, and therefore, really sumptuous. Breakfast was alright and can be better in terms of quality and spread. All in all, we had a good experience!
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Very cramp room, service staff for dinner are excellent comparing to the breakfast restaurant service staff excellent dinners very authentic Japanese dishes, as compared to Sapporo spreads
Stayed 6 nights in Nov 2019

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort

Perfect place in fall!

A most beautiful view from outside onsen to the lake and the mountain. Colorfull scenery, very impressive indeed. There very some unknown black ”beetles” (?) on the room cieling which dropped to my face, neck and arm when I was asleep. Not a nice wakeup call! I could not sleep after 2:30am that night! The dinner was served in our room. We do not like so much eating in our bedroom.
Stayed 1 night in Oct 2019

10/10 Excellent

Campbell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An authentic vintage Onsen hotel that can bring you calm, comfy, and zen style of life!
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

8/10 Good

V, HONG KONG SAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed in a Non~smoking facing lake room which was newly renovated. Dinner added Japanese style grilled fish set ( indoor table BBQ) to our Kaiseki dinner was good experience. Onsens were good and traditional, esp. natural onsen by the lake which required walking 61 stairs each way。 A nice stay for enjoying the hotel only as there were no other shops or convenient stores around.
Stayed 1 night in Jan 2019

10/10 Excellent

HO MAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent food and hot spring facilities. Our family enjoyed so much on the hot spring and the dinner served. The breakfast was local but with vast variety, enjoyed the breakfast time with many dishes to choose to go with rice or congee. The hostel also provided good connection service to the main streets and overall it is a good place for relaxation and family gathering.
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

LUK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

nice traditional hostel

Nice traditional hostel. onsen is good. dinner is acceptable. breakfadt is very good. As the location is remote, don't expect any 7-eleven is surrounded. Last remind: no air conditioner in room.
Stayed 1 night in Aug 2018

10/10 Excellent

Paige, Victoria bc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AMAZING HOTEL!! We stayed here for our last night in japan and could not have been happier. The location is absolutely breathtaking and the facilities are superb. The rooms were very comfortable and authentic. We also really enjoyed the Japanese style dinner in the comfort of our room.
Stayed 1 night in Jul 2018

6/10 Okay

Serena

Disliked: Property conditions & facilities

Three stars: Looks better on photos than real life

The rooms are quite old and has a funny smell. The open air outdoor onsen is muggy and the wooden walkway is dark and creepy. Photos and reality are a huge difference. Dinner is just so-so. Not great. The only saving grace of this hotel is the lake view
Stayed 1 night in May 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
At the heart of Lake Shikotsu, beautiful ryokan and an amazing sunrise and sunset.
Stayed 1 night in May 2018

10/10 Excellent

Julie , Kent UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quiet isolated hotel for lakeside peace

This was a beautiful peaceful place to watch the sunrise over the lake. Excellent Japanese ryokan style evening meal- nowhere else nearby to eat! We stayed at end of April, still snow on mountain peaks and some walking trails still closed. Visitors centre further round lake well worth visiting for info.
Stayed 1 night in Apr 2018

8/10 Good

Pearl, Thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Ryokan

Nice view of Lake Shikotsu and mountain from the hotel. Isolated
Stayed 1 night in Apr 2018

6/10 Okay

HOK CHEUNG JOE

Liked: Cleanliness, staff & service
Food could be better

10/10 Excellent

SHU KEUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The temperature of outdoor onsen is cold as the water level is too low this year.(around 300~400mm).
Stayed 1 night in Jan 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quaint Ryokan near the Lake

A more traditional ryokan but onsen was great. I genuinely enjoyed the waters there and the peaceful stay there. Would highly recommend. The view to Marukoma was also one-of-a-kind.
Stayed 1 night in Jan 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

8/10 Good

Peck Wan

Liked: Staff & service
Apart from the great Onsen in a beautiful scenery setting, the room is dated and food is average.
Stayed 2 nights in Dec 2017