I stayed in the main hotel, it is a super old building so that it smells very bad. Really humid in the room, I think I got the worst room which is located at the cover of a facility, not sure because it was the cheapest price on Expedia.
The customer service was terrible, a staff hung up the phone twice during the conversation to get some information, gave us totally wrong information. When I got the reception to complain about that, another one looked like he doesn’t care what happened or something happened, he stood up finally when I asked apologising from the staff.
The manger came out of the office with another staff, and listened to our complaints, they looked like they knew the situation and they were the staff who got our phone calls, but served us while pretending not to know. They may be not them, anyway who accepts that kind of customer treatment?
It seems like, because this hotel is the only one for the hot spring, the staff don’t care about the customer service. Even though they’re doing worse, people keep coming.
And also, indoor pool is only for adults but there were many kids, no one controlled and kids dived and screamed.
Just head up, if you’re looking for relaxing and expecting a good customer service, this is not the right one.