This stay was great and would have given max rating, except for the fact that people were not following the rules regarding no photos/video in the pool areas. Too many times I left the adult pool because random people started using cell phones to record and/or take pics. It’s not relaxing when we’re not able to feel a sense of privacy.
Front desk not friendly. Property need maintenance. Carpet stinks. No housekeeping if your stay is less than 3night.
Lovely stay. Complimentary upgrade to the 6th floor of the West Building. Beautiful views of the lake and mountains. Relaxing stay.
It was our second visit, and it was disappointing. We arrived at 4 pm, and checked in at 4-10. Our room was not ready. We waited for an hour, and then received a call that room is ready. I came to front desk and they told it was a mistake and room is not ready yet, apologies and offered a discount ( they never actually applied this discount! Just promised) After another 30 minute wait ( we have two tired kids with us) I came to front desk again, and another girl checked again at it appears our room WAS ready 30 minutes ago!! Ridiculous. And, what a room! Facing adult pool ( loud noise till 11pm), outdated. Probably not a big deal for someone adult, but a big problem for family with small kids. When arrived in the pool at 8 am, there were still bottles and other trash on the side, not sure if anyone is cleaning it at all. Stuff was nice and friendly, but overall impression is they do not communicate well with each other, maid service is understaffed, and they don’t really care to keep their promises.
The hot pool was lovely. Great that masks weren't required in the pools. The room was outdated and the bed was very uncomfortable.No housekeeping because of covid,it was a struggle getting dry bath towels.
Emily at the front desk was awesome. Friendly, helpful and caring. Even though 31 Dec is a difficult time to be in the hospitality role, she rocked it! Great resort. Will return for sure.
Condition of the room was disgusting. Carpets smelled and stained, wall paper bubbling off walls in several areas, very noticeable odour when in room for any length of time, almost a urine smell. Very noisy room as well. We did sleep well because of issues and checked out at about 500am not as planed.
This stay was great and would have given max rating, except for the fact that people were not following the rules regarding no photos/video in the pool areas. Too many times I left the adult pool because random people started using cell phones to record and/or take pics. It’s not relaxing when we’re not able to feel a sense of privacy.
Front desk not friendly. Property need maintenance. Carpet stinks. No housekeeping if your stay is less than 3night.
Sorry you had some challenges while here. We have passed your comments on.
Lovely stay. Complimentary upgrade to the 6th floor of the West Building. Beautiful views of the lake and mountains. Relaxing stay.
Fantastic!! 6th floor views are quite outstanding! Thank you for your feedback, we hope to see you again.
It was our second visit, and it was disappointing. We arrived at 4 pm, and checked in at 4-10. Our room was not ready. We waited for an hour, and then received a call that room is ready. I came to front desk and they told it was a mistake and room is not ready yet, apologies and offered a discount ( they never actually applied this discount! Just promised) After another 30 minute wait ( we have two tired kids with us) I came to front desk again, and another girl checked again at it appears our room WAS ready 30 minutes ago!! Ridiculous. And, what a room! Facing adult pool ( loud noise till 11pm), outdated. Probably not a big deal for someone adult, but a big problem for family with small kids. When arrived in the pool at 8 am, there were still bottles and other trash on the side, not sure if anyone is cleaning it at all. Stuff was nice and friendly, but overall impression is they do not communicate well with each other, maid service is understaffed, and they don’t really care to keep their promises.
The hot pool was lovely. Great that masks weren't required in the pools. The room was outdated and the bed was very uncomfortable.No housekeeping because of covid,it was a struggle getting dry bath towels.
Emily at the front desk was awesome. Friendly, helpful and caring. Even though 31 Dec is a difficult time to be in the hospitality role, she rocked it! Great resort. Will return for sure.
We very much appreciate you taking the time to leave a comment. Our staff are pretty amazing!! We hope to see you again!
Condition of the room was disgusting. Carpets smelled and stained, wall paper bubbling off walls in several areas, very noticeable odour when in room for any length of time, almost a urine smell. Very noisy room as well. We did sleep well because of issues and checked out at about 500am not as planed.
Thank you for bringing this to our attention.Very sorry for the imposition this caused you.Your comments have been forwarded to management. We hope to make improvements in the monitoring of personal devices.