Wish the rooms were better sound proofed.... heard many people thumping above us during the night.
The staff could have been much friendlier. They made us feel as if we were an annoyance, although we were just looking for quick travel info!
This was a very poor hotel experience. It started off bad and did not get better. On day one, a few hours after check in, my wife received a call from the woman at the front desk due to a noise complaint. Her tone, as my wife described it, was caustic and rude. Apparently, the clerk didn't understand that babies cry when awaiting a feeding. Why were we not put near the other families?! We usually are. The next day, as I approached the desk for advice on restaurants in the area, I happened to overhear the manager (whose back was facing my direction) talking about me. Apparently he thought the rate I got from Orbitz/Expedia was too low. Does he not set the rates? Isn't there a better place to gossip or discuss workplace policy than in the lobby? In earshot of any customer walking through? It was extremely unprofessional. Later, I needed a toiletry item, so of course I walked to the desk to obtain it. I was met by that same manager. To my disbelief, he at first refused to serve me. He said, "The cleaning people should give that to you. Didn't they come?" I wanted to tell him that he knows their schedule better than me, but I held my tongue. Finally, after him staring at me for a few seconds, he went to retrieve the item. I did not understand his erratic behaviour. The cleaning ladies at the hotel were efficient and friendly, and the breakfast crew fantastic, but I'm afraid that the front desk is turning this establishment from a Best Western Plus to a Best Western Minus
Very clean and comfortable rooms - new facility, friendly staff - good parking, quiet. I would recommend.
Hotel was clean, but in a boring location. Good parking, safe location, but no pool for the kids.
Safe location, access to restaurants & shopping if necessary.
Very clean and comfortable. I enjoyed stay nice breakfast too.
Hotel staff were very friendly and helpful. The hotel itself is pretty mediocre. Kind of weird chemical cleaning supply smell around which I'm not super fond of. The breakfast is pretty basic. It's definitely not the W or 4 Seasons but if you just want an ok place to stay the night, it's not bad.
The hotel is good value for an airport stopover or quiet family vacation.the pool is nice for families and the zoo is just down the street.
We enjoyed our stay at this hotel quite a lot. It was really nice. There was definitely a luxurious sense to this hotel and to the room. We would recommend it.
Staff was friendly and very helpful. I walked into my room and it was beautiful.. I was wishing I stayed longer.
A nice, clean hotel and room which offered good value for the price. Friendly reception. We couldn't get into our first room as the room card key wouldn't work. Our second room was upgraded with a kitchen but the room was beside an outside air conditioner system which was was very noisy. The third room offered was on the quiet backside of the building and proved to be very satisfactory. We wonder why hotel folks don't initially offer their best rooms available of the room type which one has booked. Good restaurants and a large grocery store are across the street from the hotel. Excellent breakfast including fresh blueberries from the Fraser Valley.
Road noise was so bad that we could not sleep. It sounded like the trucks were coming into our room. We will not stay there again. Otherwise the hotel was acceptable.
Best Western Plus Country Meadows Inn is located within a few miles (5 km) of Greater Vancouver Zoo and Campbell's Gold Honey Farm and Meadery. This 77-room hotel has conveniences like free breakfast, an indoor pool, and free in-room WiFi.
Start your day off right with a free continental breakfast, served each morning from 7 AM to 10 AM. Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge.
The 77 rooms have an array of amenities, including iPod docks, microwaves, and coffee makers. 39-inch LED TVs come with cable channels, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Free weekday newspapers, free local calls, and safes are also standard.
At Best Western Plus Country Meadows Inn, guests enjoy features like an indoor pool, a fitness center, and a spa tub. You can take advantage of free parking, along with limo/town car service. The 24-hour front desk has multilingual staff ready to assist with concierge services, luggage storage, and dry cleaning/laundry. Additional amenities include free WiFi in public areas, a meeting room, and a 24-hour business center.
Wish the rooms were better sound proofed.... heard many people thumping above us during the night.
The staff could have been much friendlier. They made us feel as if we were an annoyance, although we were just looking for quick travel info!
Thank you for taking a moment to share your experience. We would like to use this opportunity to sincerely apologize for the experience you had. The issues that you have identified with both our service and our accommodations are unacceptable and fall far below the standard of quality that we expect of ourselves. Your review will provide us with an opportunity to learn from our mistakes. Should your travels bring you back to the area, please allow us the chance to change your perceptions with a superior stay.
Thank you so much for your review! Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.
Thank you so much for your review! Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.
This was a very poor hotel experience. It started off bad and did not get better. On day one, a few hours after check in, my wife received a call from the woman at the front desk due to a noise complaint. Her tone, as my wife described it, was caustic and rude. Apparently, the clerk didn't understand that babies cry when awaiting a feeding. Why were we not put near the other families?! We usually are. The next day, as I approached the desk for advice on restaurants in the area, I happened to overhear the manager (whose back was facing my direction) talking about me. Apparently he thought the rate I got from Orbitz/Expedia was too low. Does he not set the rates? Isn't there a better place to gossip or discuss workplace policy than in the lobby? In earshot of any customer walking through? It was extremely unprofessional. Later, I needed a toiletry item, so of course I walked to the desk to obtain it. I was met by that same manager. To my disbelief, he at first refused to serve me. He said, "The cleaning people should give that to you. Didn't they come?" I wanted to tell him that he knows their schedule better than me, but I held my tongue. Finally, after him staring at me for a few seconds, he went to retrieve the item. I did not understand his erratic behaviour. The cleaning ladies at the hotel were efficient and friendly, and the breakfast crew fantastic, but I'm afraid that the front desk is turning this establishment from a Best Western Plus to a Best Western Minus
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Regarding your comments, after check in our staff had received from multiple guest noise complaints regarding your room. We were unaware what was causing the noise and had followed up by calling your room. Upon making the call, you told us it was your baby crying. We totally understood and passed that information onto those who complained. I am unsure the reality of your comments about either myself or another manager regarding OTA room rates, as neither of us recall an interaction of the sort you are referring to. We do recall being asked for toilet paper and then immediately grabbing it from the housekeeping room for you. Your satisfaction is important to us and we will be using the feedback you have given us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Thank you so much for your review! Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.
Very clean and comfortable rooms - new facility, friendly staff - good parking, quiet. I would recommend.
Thank you so much for your review! Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.
Hotel was clean, but in a boring location. Good parking, safe location, but no pool for the kids.
Safe location, access to restaurants & shopping if necessary.
Very clean and comfortable. I enjoyed stay nice breakfast too.
Thank you so much for your review! Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.