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Macdonald New Blossoms Hotel, Chester

4.0 out of 5.0

Recent guest reviews

I had a short stay visit to Chester with family. People friendly, good selection of shops, very good restaurants. Can certainly recommend Carluccios. We had lunch and evening meal here and food was excellent. Staff were so polite and welcoming. Our hotel was so convenient to the shops and getting around the city was easy. Particularly enjoyed the walk around the walls.

If you want to be in the heart of Chester, then this is a well situated hotel Good check-in / out, and well presented hotel. For the price its very good value, and it's worth a visit especially if you are on a quick visit

My colleague booked the hotel at short notice for a business trip - he forgot to ask about car parking which the hotel has none - instead additional £9.00 for overnight parking in nearby multi story. £109.00 for a room that was small hot and noisy the decor was old and the bathroom was not remotely modern. The bar didn't have much choice with no draft beers everything was bottles. The breakfast was extremely poor - no fruit juices in the jars - I asked for refill 3 times and the were filling them as I was leaving - poor choice of food at the al a carte style food table. I saw a member of staff put a sausage that someone had dropped on the floor back in the main tray! I asked for a cup of tea 4 times before some brought one - all staff were teenagers and all liked put out to be asked for the basic things expected in a hotel. When asked on leaving if everything was ok - I said breakfast was a farce and she replied oh dear - no apology or offer to deduct the cost of breakfast or anything - just another person who looked like I had taken a toy away from her! Absolutely the worst expensive hotel I have ever stopping in.

I stayed at this hotel for 5 nights. Nobody mentioned the night club under the hotel which doesn't close until 4am, spewing out its shouting and screaming clientele. The only night I had a half decent sleep was Tuesday when the club was shut. During the week the hotel was visited by coach loads of tourists. Breakfast is advertised to start at 7am and they seemed utterly astonished that a coach load would turn up at 7 for breakfast. One morning there was no food available until 7.20! I missed breakfast on 3 mornings because of this. If you decide to bring a car, because of its city centre location it does not have its own car park but gives concessional prices for the nearby shopping centre car park. The concession is only worthwhile if you park overnight. If you stay in the car park for a couple of hours and get the ticket validated you will be charged for a full nights parking, so be aware. After all this I was looking forward to being asked if I had enjoyed my stay on checkout. Unsurprisingly the receptionist failed to ask this question.

We visited the restaurant one lunchtime on a Travelzoo offer to have a meal from the "Market Menu". We were expecting it to be good as we've had afternoon tea here before and enjoyed it, but this was a completely different experience... We arrived at half past one to find a completely empty restaurant. We were to be the only diners... a worrying sign. The "Market Menu" gave us a choice of four items and we both opted for the sirloin steak. Five minutes later the waitress returned to tell us that there were no sirloins, and offered us rump or rib-eye. We asked for one of each, cooked medium, and then ordered a bottle of Merlot to go with them. And waited. The waitress returned after a while and told us that the only Merlot she could find was already open. Would we like that? We declined, and asked for a bottle of Sangiovese instead. After another wait she returned, apologised again, and told us she was sorry, but she'd had to go down to the cellar to root out our wine. It was nice enough, but extremely cold, so we sat awaiting our steaks and warming the wine by cupping the glasses in our hands. And waited again. I'm not sure what the problem was, but the waitress returned again after about fifteen minutes, apologised for the delay, and brought us a tray of breads and dipping oils, compliments of the chef. This was very nice, and was the reason I've rated the experience as two stars instead of one (that and the novice waitress's whole-hearted attempts so sort everything out for us). So we tucked in to the freebies, and waited some more. When the steaks eventually came, they were accompanied by what appeared to be catering chips and half a raw tomato, nothing else. No sauces were on offer. And to make matters worse the steaks were well done, not medium. We ate some, but when asked if everything was okay, we said no, and told the waitress that the steaks were far too overdone for us. She told us she'd report this to the chef. When she came back she reported that the chef had said that the steaks were medium when they left the kitchen and that the hot plates must have been responsible. He also said that he would pass our comments on to the supplier. Well, nice to know that none of this was his fault... The desserts too were a disappointment - my cheesecake was grainy and bland. The duty manager was apologetic and we weren't charged for our wine, which I appreciate. The staff on-duty were doing their best, but the planning and running of the restaurant needs to be seriously overhauled and the dishes on offer need to be improved. At the moment, I would suggest that they rename the choices on offer as the down-Market Menu.

Visited on a Travel Zoo deal which was bed and breakfast and a bottle of Presecco which was great value for money. This hotel is in a fabulous central location in the beautiful city of Chester where there is loads to do. The staff were all very friendly, the room was lovely and the whole stay was highly enjoyable. Delicious breakfast in a spacious sunny room was a delight. Highly recommended and will be back again soon. Thanks to all at the hotel.

Had a lovely 1 night stay here with my 2 children. The location is excellent, parking is available in a nearby shopping centre which is just a short walk from the hotel. All the staff were very friendly and welcoming, we were checked in quickly and my bags were taken to my room. The room was a little outdated but clean and comfortable, there was no noise as I had requested a room at the back of the hotel. Breakfast was very nice, we were seated immediately and had tea and toast within a few minutes. Our hot food was also served quickly and there was a good choice of cereals, fruit, etc. My son was very impressed that they had Nutella for his toast! Overall a very pleasant stay and I would definitely return.

This hotel is shambolic. The breakfast was terrible. Was forced the wait for an hour and the food was cold and we ordered coffee and and the coffee and toast was not delivered by the incompetent staff. Who were just not bothered about the customers. I complained at reception and they offered my a refund. 10 days later and still not got it despite involving the hotel manager and the chain management. Shambolic is the word I would use to describe this hotel. More like 1 star than 4. I have the hotel a chance to redeem themselves before adding this, but they failed to deliver even a refund for breakfast. Feel robbed!!!!

Me and my boyfriend stayed at this hotel on 31st May for two nights. The hotel is situated in the centre of Chester this is great for getting around town. At first glance the hotel looked nice a bit outdated but clean. Reception were very friendly and check in was very good. The room was smaller than expected and again felt a bit outdated. However it was clean and the bed was very comfy! Breakfast! Well all i can say is it was a complete shambles from start to finish! We arrived and were shown to a table we were asked if we wanted tea/ coffee and toast. About 20 mins later at least our tea and toast arrived which were mixed up orders with the table next to us! We had waited so long we just swapped with them as it was easier than reordering! The toast that arrived was cold and we had to get up and find our own butter as none was offered. The tea arrived with no milk. We asked for this several times before it arrived by this point the tea was cold! We asked if we could order hot food and they looked at us confused. The order never arrived when finally another lady asked us and chased up our order. Finally we had our breakfast. We were in there 1 hour 30 mins! This was most of our morning! Staff were very flustered and didn't know if they were coming or going. It was very disappointing and as one guest said it was like faulty towers! Our second day breakfast was better but still not impressive considering it is £19.95! We would have got better service at a travel lodge. Very disappointing.

We have just had an overnight stay at this hotel. We had room 122, which is around the corner from the hotel entrance and away from the red door club. It faces out onto the busy pedestrianised streets, with great views of olde world Chester. The room was large with a superking bed. It had a couple of armchairs and a table besides the usual desk etc. Compared the other comparable hotels, I would say it was not perfect, but a little above average for cleanliness and maintenance. The noise issue. The room has two large windows that face onto one of Chester's main streets. There is secondary double glazing that was effective at keeping out noise. However, we like to sleep with windows open, so slid open the secondary glazing and opened the windows. We knew that we would hear late night street noise and we did. However, this is no different from stays in Manchester, Liverpool and other busy, central areas and was not terrible. If we had kept the windows closed, we would not have heard anything, so totally our choice. Breakfast. I have read earlier reviews and have to say our experience was fine. We arrived at 8am, just as breakfast service began. We saw the self-serve cold buffet as soon as we walked in. It is just to the left as you enter and it works the same as any buffet. You take a plate and put food on it. No need to explain further. We were shown to a table and offered tea, coffee and toast straight away. My wife ordered porridge. It was freshly prepared and because it didn't arrive immediately, the waitress came over and explained it would be a couple more minutes. Good customer service. I had the full English breakfast. I'm not sure if today was different from yesterday, when someone talked about long wait times. On Saturday morning, the food was laid out buffet style, with serving staff putting food onto your plate. It was served quickly. We ordered extra toast and extra coffee. Both easy to order and quickly delivered. If there had been problems with breakfast, if today is anything to go by, they have been resolved. Overall, a very comfortable and well priced stay at the most central location in Chester.

St John Street Chester England

Hotel highlights

  • Walking distance to Chester Cathedral and Grosvenor Museum
  • Free WiFi in rooms and public areas
  • Onsite dining

Macdonald New Blossoms Hotel, Chester places you next to Chester Cathedral and within a 10-minute stroll of other popular attractions like Grosvenor Museum. This 67-room, 4-star hotel has conveniences like a restaurant, a bar/lounge, and free in-room WiFi. Centrally located in Chester, the hotel is also a short walk from Roman Amphitheatre and Newgate.


Dining

This hotel is home to a restaurant and a bar/lounge. Satisfy your hunger from the comfort of your room with 24-hour room service. For your convenience, a full breakfast is served for a fee weekdays from 7 AM to 9:30 AM.


Rooms

The 67 rooms have an array of amenities, including coffee makers, free bottled water, and safes. 22-inch LCD TVs come with digital channels, and guests can stay connected with free WiFi. Ironing boards, desks, and free toiletries are other standard amenities.


Property features

Macdonald New Blossoms Hotel, Chester features free WiFi in public areas, 3 meeting rooms, and conference space. Self parking is available for GBP 10.00 per night. Staff members are on hand to provide dry cleaning/laundry services and luggage storage. This hotel also has wedding services.

Room options

Classic Twin Room

Twin 2 | Sleeps 2

Classic Single Room

Twin 1 | Sleeps 1

Executive Double Room (King)

King 1 | Sleeps 2

Executive Suite

Full 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

67% of guests recommend this hotel

Total of 1813 reviews