Macdonald New Blossoms Hotel, Chester

What a shame that this building has been neglected. This could be so much better. The building, the decor and room is indeed not great and requires some much needed tlc. The hotel is very clean, but what is disappointing is the quality of repairs. The bathroom towel radiator is old, and had some repairs done, but instead of replacing the plastic cover black PVC tape has been used to cover it. Not great. There is black in parts of the sealant around the bath. The bed although huge, was very uncomfortable and far too soft and extremely lumpy. Experienced constant issues with the key card. In the room was a bottle of mineral water. Interestingly it wasn't mineral water but tap water. The hotel had used tap water in the bottle and resealed it with their own custom seal. What a cheek! What was good was the staff, they were all very friendly, helpful and welcoming. Very impressed with them. The breakfasts were also very good. Plenty on offer. Again the staff were attentive to our needs. Although in a good location it's not a place I would be staying at a again unless they bring back to glory it so greatly needs.

I would not understand any circumstances recommend this hotel if you want a peaceful nights sleep!! The club next door is on until 330am.. this does not even matter if your room is on the front.. our room was on the side and all we could hear all night was the banging coming from the club next door.. another crap point to this hotel there were no plug sockets in the actual bedroom.. so not only could I open the window for some air cause of the noise, I couldn't plug the fan in cause all the plugs were in the other room.!! 😡😡

In a great location by the city walls. Car parking opposite in the Grovesnor Centre at discounted rates although you can drop off luggage at the hotel before parking if you want. You step right out into the pedestrianised part of the city and all its amenities. Only a short stroll to the river and many pubs and restaurants. Comfortable room and friendly, helpful staff . Breakfast, though of good quality, was rather chaotic and service slow.

Looking forward to a little luxury which we expected from a Macdonald Hotel but were disappointed. Tiny room looking out on a brick wall with rickety furniture and stained carpets. Fantastic location in the middle of the city, very friendly staff but desperately in need of refurbishment.

My wife and I have just returned from an afternoon tea with prosecco, using a Groupon voucher. It was definitely the best afternoon tea we have ever enjoyed. The finger sandwiches were fresh as a daisy, the scones and cakes delicious. Our wonderful waitress, Holly, kept on asking if we wanted a fresh pot of tea or extra jams for the scones. The icing on the cake was when I told her I gave my wife her engagement ring during dinner at The Blossoms 55 years ago and she immediately offered to take a photograph on her 'phone saying she would forward it via email. Imagine our surprise when she later appeared with the photo beautifully framed and the hotel absolutely refused to accept any payment. We have enjoyed afternoon tea at the London Ritz but this Chester experience topped it. A thousand thanks Francis Denye

Disappointing stay, hotel advertises kind rooms, this however is 2 single rooms pushed together, carpets are dingy and paintwork is dirty. Overall very disappointed having paid a high price for night. Hotel advertises much more than it has to offer, breakfast is so expensive and not worth the price. Noise from nightclub underneath meant no sleep until 4am when it closed.

Well this hotel was a disappointment to us. It's listed as a 4* and I wouldn't say it deserves that rating. I have stayed in far better 4* hotels cheaper than this one We paid £175.00 for a double room with breakfast (2 people) I can't fault the location, it's very central and easy to walk to all main attractions. No car park but you can park in the Grosvenor Shopping Centre 24/7. The hotel will validate your ticket so you get a slightly reduced rate. The hotel itself is an old building, that has obviously been re-furbished at some point. The reception staff are helpful, if not always there straight away. They seem to be in a back area sometimes. I would expect there to be one always visible to guests. The housekeeping standards are not good. The room looked fairly clean but there were oversights. eg; the carpet had not been vacuumed in the corners, only in the middle, there was a coat hanger obviously left by another guest, on the floor behind a chair in the corner. I noticed it straight away. Also there was only a small amount of toilet paper on a used roll in the bathroom. No spares had been left. We had to ask at reception for extra. This is poor to say the least. The shower area in the bathroom looked neglected. eg; seal hanging off around the shower door and obvious signs of mold in the tiles enclosure. We had ordered afternoon tea for ourselves and friends who were also staying in the hotel. To be fair to the hotel, I had to change the time twice as our friends were late arriving, Once seated a waitress promptly brought the tea to dring but we waited half an hour for the food to arrive. The sandwiches were a little dry around the edges. The scones were also a bit dry. The other cakes and mini trifles were good. All in all it didn't really impact on our enjoyment of it. Breakfast was served until 10.30am but there was a queue outside the restaurant at 10 am. People waited to be seated for about 10 minutes. This was due to not enough staff to clear tables and set them up again for other guests. This is inexcusable as the hotel already know in advance how many guests they have and know how many will be taking breakfast. It's also predictable that most guests on a week end will leave it as late as possible to take breakfast. The breakfast is all self service and good quality. The hot breakfast is hot and there is a good choice. There are also all the usual cold items available, cerals, fruit etc. The staff are friendly and helpful in general but the person who appeared to be in charge was not exactly cheerful and welcoming. All in all, even after these observations, I wouldn't say don't stay there. We enjoyed the weekend, but the hotel definitely does deserve 4 stars. One other thing to not; the rooms are very spread out along corridors with stairs that go up and down, around corners etc and it's like a rabbit warren. If you have a disability or are bad on your feet etc. ask for an easily accessible room (if there are any) and the lift is minute!!!!

A simply stunning traditional hotel in the heart of Chester. Me and my boyfriend visited from Brentwood in Essex and had a 5 hour journey in total. When we arrived we were blown away straight away by the beautiful old traditional Roman buildings/towns. When we entered the hotel we were greeted by a lovely receptionist who gave us a simple quick check in. I would highly recommend this hotel to couples or even families/groups of friends staying in Chester, it's very close (10 second walk literally) to the town and the nearest car park (Grosvenor Shopping Centre car park) is very close, 5 min walk and costs £10 per 24 hours and you get a discounted rate at the hotel reception. The hotel breakfast is absolutely delicious, it's a little expensive for what it is as it's basically £20 pp and is buffet style, HOWEVER it's the best full English breakfast I have EVER had!!! We stayed in an Executive King Room and it was amazing. Very traditional yet so clean and fresh and inviting and the bed was ULTRA comfy. It was a huge room plenty of space and then bathroom was nice! All the amenities you would need were included i.e iron, coffee machine/tea making faculties, fresh towels and shower gel.. hairdryer etc. One note for room 217 (the room we had) there was birds of some kind (I assume pigeons) in the room and they were SO noisy I literally had no sleep. Not the hotels fault but something to note if staying in very near future :-). The door on our room also didn't shut unless it was forced shut so beware as we left the room in the morning only to return to find it was still open!! (Our fault we should have checked) but my point is they don't close unless shut like a front door would be. All in all a fantastic hotel and would highly recommend. 5⭐️⭐️⭐️⭐️⭐️!!!

Wow - don't have any high expectations for this 4 star hotel. Customer Service is bad, waiting staff rude, crockery extremely dirty at breakfast, furniture damaged, curtains falling from rails and very basic bathrooms. Also birds nesting in roof space - meaning a nice early wake up call. Not sure what makes this 4* or my room executive! Not recommended at all!!