Hallmark Hotel Llyndir Hall, Chester South

Hallmark seemed to be trying to make improvements eg. the room we had "Cherry" had just been refurbished and decoration completed only the day before. The hotel was busy but attracting low revenue guests from Superbreaks, Travelzoo etc meant the service side was extremely poor as insufficient experienced staff were employed. All I can suggest to Hallmark is that they look carefully at guest comments and put in some mystery guests of their own to put together a plan to make this hotel a welcoming and well run operation. Everything was disjointed with little thought for the flow of traffic through the bar and restaurant. We sat in a small lounge after dinner - as the other lounge had a small function on - dirty glasses were there from when we went through to after we left - there was just no feeling anywhere of any one controlling and overseeing the proceedures. The person running the restaurant was helpful and recommended the lamb. The quality of dinner we had on both nights was good but having to ask for a bread roll was poor then being brought one for two of us and then having to ask for butter sums the service up. Breakfast was also disjointed - waiting for buffet items to be replaced took ages and the thought of someone clearing your starter plates was obviously not part of the service - my partner suggested to one waiter that a tray would make his job easier. In contrast to this hotel we have recently stayed through Travelzoo at Northcote Manor in Burrington and the Tamburlaine in Cambridge both were superb

Checked in and got great service from the start, the room was great to stay in and comfertable. The food was cooked to perfection. The managers, Daniel, Jessica and Ani provided excellent service whenever they could. Over all the whole experience made a great weekend stay.

This hotel is one of the best I have ever stayed in.lovely location,great room, great gym and pool and one of the best breakfasts I have ever had.ideally located for village pubs which serve food and minutes away from Chester, Wrexham and Cheshire oaks.highly recommended​

Superb from arrival to departure, staff, facilities, location all first rate. Can't recommend highly enough. Thank you to all the staff, they are brilliant. Setting is lovely, plenty of green space, rooms, bars and food all highly recommended.

Had an absolutely fantastic couple of days here with family and friends for my niece's wedding. Very picturesque surroundings and a very acceptable venue. Staff were very professional but with a very friendly and approachable manner. Special thanks to Louise and Chloe the wedding co-ordinators. These two lovely ladies went the extra mile. We want to do these couple of days all over again.

This hotel is set in beautiful grounds in the border country of North Wales. We made it the venue for our 44th annual reunion of friends from 1960's London. We found the rooms to be very spacious and generally well appointed except that some towels were missing and we couldn't get the TV to work. The rest of the hotel was clean, tidy and recently decorated. The style of the pictures, mirrors and some of the furniture bordered on the garish. Breakfasts were excellent with a huge range of food to satisfy any and every taste. We were less happy with the dinner which was expensive and had a limited choice. Portion sizes were small and quality variable. Our party was surprised to find that the hotel was offering one free drink if we agreed to forego the morning visit of the cleaner/bed-maker. We did not take this up. We took advantage of special rates arranged through an agency and so felt the tariffs represented fairly good value for money.

The room was excellent, and facilities were very good. The staff, especially the duty Manager(a lady) was superb. The food although it was generally good, especially the breakfast, I did have a poor steak on the first night. It was explained that it was a new meat supplier and i was compensated which was excellent.

Lovely place , fanatastic welcome , lovely staff lovely room , breakfast to die for sat over looking the lawn . Emily on reception was brilliant . 5/5 🙂. Bar staff warm and friendly interesting hotel with lovely gardens and a 10 minute walk to a great pub .

Lovely hotel, grounds and friendly staff. Used Wowcher and for 2 we got a nice room, dinner and breakfast all for £99. Absolute bargain. Meals were all really nice and breakfast had everything to set you up for the day.