Brookside3.0 out of 5.0
Recent guest reviews
We booked the Brookside at the last minute and wanted somewhere enabling us to walk into Chester. The hotel appears a little dated and needs a little spruce up but the staff were very welcoming and helpful. The breakfast was excellent and service very good. We had a small double room at the front which was on the main road and was very noisy due to traffic and had to have the window open all night as it was very warm so didn't really sleep very well. The Hotel wasn't busy and we were staying two nights - so why we couldn't have had a quieter room, I don't understand. However, this hotel is well worth staying at. Very clean and comfortable.
Great hotel. stayed for a week good access to city centre, fantastic staff and great food in the restaurant. Very comfortable room good overall experience would defiantly recommend this hotel for short or longer stay. plenty to do in Chester easy access by foot and good bus service, with Chester Zoo just 10 minuets away.
Now I have discovered this hotel, I will always come here when visiting relatives in the area. It is in an excellent position for exploring the city but not in a noisy part. Attractive bar area with four alcoves, each comfortably furnished. Nice dining room, good ambience, excellent food. Friendly, pleasant helpful staff.
We booked a last minute break in Chester and wanted somewhere just out of town but able to walk into Chester and this hotel did the job. The hotel was a little old fashioned for us and needed a little TLC but the staff were very welcoming and helpful, we only had breakfast in the hotel and that was lovely, no complaints there, well presented and hot, very nice. We had a room at the front which was on the main road and was very noisy due to traffic and had to have the window open all night as very warm so didn't really sleep very well.
We stayed for one night on way to Wales. The staff were helpful and friendly, the hotel is clean but dated upstairs. Downstairs was nice, there is a bar and restaurant. The room was tiny ( we were advised on booking small double ) and dated yet clean. Bed comfortable. Easy walk in to the city centre. Breakfast was good. A few more staff would be helpful as one person did most of the work excluding breakfast time.
Excellent location and friendly staff but the 'elegant double' lacked elegance and they seemed stretched at breakfast. It's a shame - there is real potential here but more attention to detail is required, by the management, more than the staff, I would say. Had a lovely meal on the first evening and a good breakfast but... I would stay again but not enthusiastically which, as I say, is a real shame - it could be perfect with just a little more effort.
This charming hotel is about a 10 minute walk from the centre of town. The staff are friendly and efficient. The room is spacious tidy and clean. But i found the mattress very lumpy on one side which left me with a slightly stiff back. The decor is very investing with lots of intriguing nick nacks dotted throughout. Very enjoyable place to stay
Stayed with my husband for a weekend break, the room was excellent warm, quiet and very clean, plenty of refreshments, we booked BB the breakfast you could have cooked or something of your own choice which there was plenty of. We had a meal in the restaurant and the food was first class, the staff was very attentive and made the weekend very enjoyable there was nothing that the staff couldn't do which in our case they made the hotel, all in all first class stay with a little extra special touch thank you.......
We stayed here for a little weekend break, very friendly staff and the reception area looked nice and relaxing, but when we got to our room, we stayed in the four poster bedroom we were very disappointed! It is nothing special, it's a very small room with the bath/shower in the same room, only separated with a curtain. There is a separate toilet. The shower curtain needed changing due to discolouration. Also I have never heard such a noisy shower! The extractor fan in the toilet is also very loud in the middle of the night. When your neighbours flush their toilet it is also very loud. The landing floorboards are very noisy too, I know it's a old building, but being woken up by the noise is not what we wanted! The breakfast was good, nice and hot and very good friendly service. We did not think it was worth the money we paid.
Just returned from a weekend stay in Chester. Stayed at the Brookside. Fantastic everything was excellent. Room small double was brilliant. Breakfast was outstanding staff great. Location from Wirral great. Just a great place.
Reviews from Trip Advisor
80% of guests recommend this hotelTotal of 415 reviews