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Holiday Inn Express & Suites Sylva - Western Carolina Area by IHG

2.5 star property

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Photo gallery for Holiday Inn Express & Suites Sylva - Western Carolina Area by IHG

BBQ/picnic area
Exterior
Free daily buffet breakfast
Pool
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym
  • Business services

Explore the area

View in a map
26 Rufus Robinson Road, Sylva, NC, 28779
  • Place, Tuckasegee River
    ‪15 min walk‬
  • Place, Harrahs Cherokee Casino
    ‪22 min drive‬
  • Place, Great Smoky Mountains National Park
    ‪24 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds (Extra Floor Space)

Blackout drapes, iron/ironing board, cribs/infant beds, free WiFi

Standard Room, 2 Queen Beds (Extra Floor Space)

7.4 out of 10
Good
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

Blackout drapes, iron/ironing board, cribs/infant beds, free WiFi

Suite, 2 Queen Beds

9.0 out of 10
Wonderful
(13 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible (Comm, Accessible Tub)

Blackout drapes, iron/ironing board, cribs/infant beds, free WiFi

Suite, 2 Queen Beds, Accessible (Comm, Accessible Tub)

  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Room amenity

Suite, 1 Bedroom

8.4 out of 10
Very good
(5 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Blackout drapes, iron/ironing board, cribs/infant beds, free WiFi

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(13 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communications, Roll-In Shower)

Blackout drapes, iron/ironing board, cribs/infant beds, free WiFi

Standard Room, 1 King Bed, Accessible (Communications, Roll-In Shower)

9.6 out of 10
Exceptional
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Blackout drapes, iron/ironing board, cribs/infant beds, free WiFi

Standard Room, 2 Queen Beds

9.6 out of 10
Exceptional
(36 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Blackout drapes, iron/ironing board, cribs/infant beds, free WiFi

Standard Room

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

About the neighborhood

Sylva

Holiday Inn Express & Suites Sylva - Western Carolina Area by IHG places you 7.3 mi (11.8 km) from Western Carolina University and 8.8 mi (14.1 km) from Sequoyah National Golf Club. This 67-room hotel has free breakfast along with conveniences like free in-room WiFi and free self parking.

What's nearby

  • Tuckasegee River - 15 min walk - 0.8 miles
  • Western Carolina University - 11 min drive - 7.6 miles
  • Great Smoky Mountains Railroad - 20 min drive - 17.5 miles
  • Harrahs Cherokee Casino - 22 min drive - 14.7 miles
  • Great Smoky Mountains National Park - 24 min drive - 20.0 miles

Getting around

  • Asheville Regional Airport (AVL) - 57 min drive

Restaurants

  • ‪McDonald's - ‬7 min drive
  • ‪Jack The Dipper - ‬7 min drive
  • ‪Mabel's Kitchen - ‬3 min drive
  • ‪Waffle House - ‬6 min drive
  • ‪Big Nick’s Bbq - ‬7 min drive

About this property

Holiday Inn Express & Suites Sylva - Western Carolina Area by IHG

Guests of Holiday Inn Express & Suites Sylva - Western Carolina Area by IHG enjoy a gym, free WiFi in public areas, and conference space. Free parking is included with your stay. The front desk is staffed 24/7 to help with luggage storage, and answer any questions about the accommodations. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a computer station.
65-inch Smart TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hydromassage showers, hair dryers, and free toiletries. Other amenities include refrigerators, microwaves, and coffee makers. Housekeeping is available on request.
Recreational amenities at the hotel include a fitness center.

Guests under 18 years old are not allowed in the fitness facility or hot tub.

Similar properties

Property amenity
Best Western Plus River Escape Inn & Suites
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  • Pool
  • Hot tub
  • Breakfast included
  • Parking included
9.0 out of 10, Wonderful, 1,013 reviews
$96 nightly
The price is $109
May 25 - May 26
Total with taxes and fees
Best Western Plus River Escape Inn & Suites

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free extended parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • Coffee and tea in common areas

Things to do

  • Gym

Family friendly

  • Crib (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (on request)

Business services

  • 24-hour business center
  • 388 square feet of conference space
  • Computer station
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • Built in 2003
  • No plastic drinking straws

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Crib (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 65-inch smart TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 1:30 AM
Early check-in subject to availability
Early check-in fee: USD 50
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Sunday:
  • Indoor pool
The following facilities are closed on Friday and Saturday:
  • Indoor pool

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 16 years old and younger stay free when using existing bedding
  • Cribs/infant beds are available for USD 10.00 per stay

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Early check-in fee: USD 50 (subject to availability)
  • Crib (infant bed) fee: USD 10.00 per stay

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
  • Check-in: 4:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers free self parking, along with free RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No alcohol is served at Holiday Inn Express & Suites Sylva - Western Carolina Area by IHG.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Hotel Stes Dillsboro-Western Carolina
Holiday Inn Express Stes Dillsboro-Western Carolina
Holiday Inn Express Sylva Western Carolina Area Hotel
Holiday Inn Express Western Hotel
Holiday Inn Express Sylva Western Carolina Area
Holiday Inn Express Western
Holiday Inn Express Hotel Stes Dillsboro Western Carolina
Holiday Inn Express Suites Sylva Western Carolina Area
Holiday Inn Express Suites Sylva Western Carolina Area by IHG

Frequently asked questions

Are free cancellation options available at Holiday Inn Express & Suites Sylva - Western Carolina Area by IHG?

Holiday Inn Express & Suites Sylva - Western Carolina Area by IHG offers free cancellation on some room rates. To learn more, review the cancellation policy on Orbitz.

How much does it cost to stay at Holiday Inn Express & Suites Sylva - Western Carolina Area by IHG?

As of May 12, 2026, prices found for a 1-night stay for 2 adults at Holiday Inn Express & Suites Sylva - Western Carolina Area by IHG on Jun 7, 2026 start from $116, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do close to Holiday Inn Express & Suites Sylva - Western Carolina Area by IHG?

This hotel is located in Sylva, just steps from Nantahala National Forest. You'll also find Tuckasegee River and Country Side Bowling Lanes within a short drive.

Will I be able to park at Holiday Inn Express & Suites Sylva - Western Carolina Area by IHG?

Yes, extended and self parking are offered for free at the hotel. Free RV/bus/truck parking is also available for guests.

Does Holiday Inn Express & Suites Sylva - Western Carolina Area by IHG have a casino on the premises?

No, Holiday Inn Express & Suites Sylva - Western Carolina Area by IHG doesn't have a casino.

Is there an indoor pool at Holiday Inn Express & Suites Sylva - Western Carolina Area by IHG?

No, there is no indoor pool at this hotel.

Is Holiday Inn Express & Suites Sylva - Western Carolina Area by IHG good for couples?

Couples staying at this hotel will appreciate amenities like a hydromassage showerhead and a smart TV as well as a free daily breakfast.

Does Holiday Inn Express & Suites Sylva - Western Carolina Area by IHG have a hot tub?

No, but this hotel offers jetted bathtubs in some guestrooms.

Does Holiday Inn Express & Suites Sylva - Western Carolina Area by IHG have a restaurant that serves breakfast?

Holiday Inn Express & Suites Sylva - Western Carolina Area by IHG offers free buffet breakfast each morning though there is no restaurant.

Does Holiday Inn Express & Suites Sylva - Western Carolina Area by IHG allow pets to stay free of charge?

No, pets aren't allowed at Holiday Inn Express & Suites Sylva - Western Carolina Area by IHG though service animals are welcome.

Does Holiday Inn Express & Suites Sylva - Western Carolina Area by IHG have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

Can I book a room with a balcony at Holiday Inn Express & Suites Sylva - Western Carolina Area by IHG?

No, you won't find guestrooms with balconies at Holiday Inn Express & Suites Sylva - Western Carolina Area by IHG.

Holiday Inn Express & Suites Sylva - Western Carolina Area by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 590 out of 1000 reviews
Rating 8 - Good. 254 out of 1000 reviews
Rating 6 - Okay. 78 out of 1000 reviews
Rating 4 - Poor. 40 out of 1000 reviews
Rating 2 - Terrible. 38 out of 1000 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Linda

Stayed 1 night in Jan 2026

10/10 Excellent

Ivan

Stayed 1 night in Jan 2026

10/10 Excellent

Donna

Traveled with group
Liked: Cleanliness, staff & service, amenities
The staff was great! From check-in to beyond checkout, they were accommodating, gracious, and friendly. Melinda went went over and above in trying to help me locate a lost item, which was found.
Stayed 2 nights in Jan 2026

6/10 Okay

Pamela

Traveled with family
Liked: Cleanliness
The best thing: Was the check in ladies. They were very polite and helpful. I booked two rooms unfortunately the rooms were on two different floors. I asked if they could move one room to the floor I was on and the ladies made it happen. The so-so thing: the room was clean, the beds and pillows were comfy. The not so good thing: The heat/ac unit in the room was loud and was bowing cool air despite having it set to heat and on 72°. One night it made a thump noise and just stopped. I told onebof the night guys and he said he will let someone know. Another thing was the shower curtain in the slippery tub did not go down far enough which caused the water to soak the bathroom floor. I was also disappointed that there was no hot tub like the website said. That is the reason i booked this hotel. Oh well.
Stayed 4 nights in Jan 2026

8/10 Good

Wade

Stayed 1 night in Jan 2026

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was great! Everything was very clean. Staff was excellent. Bed was comfortable. Only two complaints 1. The hot tub is permanently out of service. (But the pool is nice and warm) 2. The TVs don't have Netflix or YouTube or the capabilities to connect to them, only a few basic cable channels. But the rate is one of the best in the area.
Stayed 2 nights in Jan 2026

6/10 Okay

Adam

Traveled with family
Disliked: Property conditions & facilities
The hot tub pictured was not in working condition and shut down permanently with no warning. Also, the thermostat in the room was set on 55. It took the room 4.5 hours to get to 67 degrees with the staff members knowing we were coming in advance. We had two kids traveling with us who were excited about an indoor pool. The pool room was cold/no heat on the pool room. This was the whole reason we chose this location. If it wasn’t going to cost us a fee, we would have cancelled our reservations when we checked in.
Stayed 1 night in Jan 2026

10/10 Excellent

Justin

Stayed 1 night in Jan 2026

10/10 Excellent

Shekar, GROVELAND

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Swift check-in and clean rooms
Stayed 1 night in Jan 2026

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The entire stay was great. The room was good, service was good, enjoyed the staff interaction and the breakfast was a pleasant surprise. Great nutrition choices. Only negative of the entire stay was the cable television channel capabilities-not adequate.
Stayed 1 night in Jan 2026

8/10 Good

Carrie

Liked: Cleanliness, property conditions & facilities
Yes
Stayed 1 night in Dec 2025

10/10 Excellent

Nachelle

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, friendly staff, and yummy hot breakfast! What more could you ask for?!
Stayed 1 night in Dec 2025

8/10 Good

Paul

Traveled with partner
Liked: Cleanliness
Nice stay, clean room. Update bathrooms to walk-in shower.
Stayed 2 nights in Dec 2025

10/10 Excellent

Erica

Liked: Cleanliness
Stayed 2 nights in Jan 2026

2/10 Terrible

Cynthia

Business traveler, Traveled with partner
Staff.....tried checking in at 2:30 made prior arrangements. Lady at the front desk was not willing to honor the agreement of early check-in because I had broken pipes in my home area of Virginia and had a business meeting in town and needed to take a shower. I am a regular visitor at this hotel. I was so upset I ended up going to a hotel that would except me in time to shower before my meeting. The lady at the desk had no heart and no sympathy not to honor the previous promise I was given. The hotel was not even crowded on that evening. Cynthia Collins
Stayed 1 night in Jan 2026

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the renovations. Rooms comfortable and furniture was very functional.
Stayed 1 night in Dec 2025

8/10 Good

Joel

Liked: Cleanliness, amenities, property conditions & facilities
Breakfast was excellent
Stayed 1 night in Dec 2025

10/10 Excellent

Drew

Stayed 1 night in Dec 2025

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities
The breakfast is always great! We always plan to leave and go through a drive thru but we always end up staying because it’s so good! The cinnamon rolls are so good, my husband and son love them! And there was also a muffin I could eat since I have a dairy and soy allergy! The fresh fruit is always great too! Thank you!
Stayed 1 night in Dec 2025

10/10 Excellent

Sylvia

Traveled with family
Liked: Cleanliness, staff & service, amenities
The staff was very friendly and the room big and comfortable. Also very clean. We came to ride the polar express with 3 children and the room was plenty spacious. Will come again
Stayed 1 night in Dec 2025

10/10 Excellent

John

Stayed 2 nights in Nov 2025

8/10 Good

Jon

Liked: Cleanliness, staff & service, amenities
#205 Room phone did not work & No alarm clock ???
Stayed 1 night in Nov 2025

6/10 Okay

Lindsay

Liked: Cleanliness, amenities
Room was great. Staff would not let us check in at 2:30 even though the hotel looked empty and the staff person was sitting at a table eating (i.e. not busy at all) when we arrived. I understand that is the policy but it would’ve been nice if she could’ve just checked to see if our room was ready. Pool area was freezing and hot tub was broken. The room itself was fine though.
Stayed 1 night in Nov 2025

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Didnt eat breakfast ! Didnt look appetizing
Stayed 3 nights in Nov 2025

10/10 Excellent

Cynthia

Liked: Cleanliness, amenities, property conditions & facilities
Clean, friendly staff Clean lobby
Stayed 1 night in Nov 2025

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