Park Elanza

Wanted to try this property for the first time and the experience was terrible. Firstly the while booking through Agoda, wanted to check if the property allows early check in, but none of the phones were answered and I took a risk and reached the hotel at around 8am, and though rooms were available the front wanted me to pay 2000 extra for a matter of 3 hours. Pathetic front office behavior, no courtesy and very inexperienced manager

This hotel has been Well located in the Main Street Pros Well behaved staff members Clean & tidy ambience Simple but tasty Buffet breakfast Elegant interiors Cons Tight packed cum compact rooms Mini car park

Very bad hospitality.. Very rude staff, Especially F & B MANAGAR Devendran Alias (Dev Deva).. He thinks as if he own the place and tread the guest very Unrespectful. Hotel looks nice inside, but whts is the point when there is no respect for the guest..If u have dignity and self respect kindly avoid this place. NO CAR PARK. ONLY CYCLE AND BIKE PARKING AVAILABLE. ROAD SIDE CAR PARKING ON OWNERS RISK.

Very un professional staff. Too small room. Staff not ready to listen and behaviour is very cheap. Requesting them to stop some work going on at their banquet just above my room at 10:30 pm, but no ears. Unable to sleep. Lack of rest may impact my work for which hotel management will be responsible.

We checked in on 16th of July, we just checked out, staff at the front office lacking of knowledge.... During check in took allot of time as my husband is not Indian and they had no clue what they are suppose to do and process of the check-in after explaining many time that he doesn't require any visa it's a entry stamp only as he is from SAARC country that only has on arrival free visa which they need to take photocopy of the entry stamp and keep as document. Bellboy and the staff at the door was very polite and courteous as well as we met a person during night shift in reception as well polite, we used their bar which is extremely beautiful... I have been to most of the bar in chennai.... But this is one of the beautiful bar. So here it comes the checkout Time, morning around 9 we got a call for check out also they informed at 11 they will send someone to take luggage but nobody came so we called to reception by 11 am and after calling we waited another 10 min. And nobody came so we decided to go down, staff at front office asked us to wait for 2 min. But basically the whole this took bout 30 min. Which we can understand as there is few more checkout guest were also there, So here it comes the main point why I gave 1 star, during the checkout while we were waiting reception staff called my husband and said you have to pay for the towel as it has some stains, that stain was from my hair colour which is easy to remove even without bleach also I informed them that we are checking-in back on 20th we can pay if needed, but the manager at the reception been very rude, I felt humiliated by him, I even told him you should try to wash it, it's a very temporary colour in 1 wash it will go off. But with smile on his face and with his rude tone he still arguing in front of other guests. We are well travellers, I do not write usually any reviews as long as I loved the each thing of that place.... In my few previous reviews I never write anything negative... As every place have minor problems but doesn't have to bring them up. You now u still expect me to come back... Such a shame!!!!!

The 4-star+ hotel is centrally located in Chennai. The reception is elegant, rooms and toilets are clean and sparkling. The pool in the terrace is the attraction point. Staff is cooperative. Breakfast though good should have more varieties.

Worst service ... no space in rooms very costly room and food also very very poor... they charged 4500 for room at direct booking but online booking sites showed less rate only I didn’t understand what is this

A very well located hotel . Neat and clean. Efficiently managed.Excellect customer service.Mr Nelson the front office manager is always approachable and very courteous. The Breakfast also is really excellent. Mr Garfield the Manager food and beverage goes an extra mile to make you dining experience comfortable. I wish them all the success

Dinning at Tepin Chilli was fabulous today. Family had a good experience. New/ nice ambience, warm service and good lunchbuffet. Mr Nicholas and team very courteous Kudos to F&B Mr Devendran and mgmt.