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Stayed for 14 nights. Probably the best hotel to stay in Chennai. Hotel is palatial, and restaurants are excellent. Special thanks to Kalathi of the Concierge staff, who helped arrange a city tour for us, and to Sridhar of the Travel Desk.
First of all Hotel is like a palace. Im just in awe. All the staff were friendly especially i like to mention Shalom & Habeeb for such an amazing staff. Will recommend this beautiful hotel to all my friends. Will surely come back to stay.
I have heard about extraordinary service, but I have never experienced this type of service until I stayed at ITC grand chola.the time I have checked-in greeted by Sachin and other staffs at the lobby, housekeeping till the restaurant and the list just goes on and on... however the most outstanding was habeed from the concierge team, I mentioned him that I have a interest to see some traditional places in Chennai and he was recommended some historical temples & dance school to visit - the places was amazing which I was looking for. Impressive service all around, everything was made with such attention to detail. I would highly recommended ITC hotels to my colleagues.
ITC Grand Chola is a real gem! The view from the outside is not particularly inviting, but on stepping through the main doors, you are immediately struck by the beautiful, marbled reception area. There i met Sachin in the reception he was so well experienced staff and very much passionate and the Lobby area is Light and airy, and very spacious - very welcoming. The staff throughout the hotel were very professional, friendly and extremely helpful. The breakfasts were amazing, a wonderful selection, and again, the young staff were very efficient and helpful in making the breakfast times fun and enjoyable. The location of the hotel is great - right in the middle of most attractions, which are within walking distance. The room we had was very spacious and well equipped with all essentials. I have no hesitation in recommending this hotel to visitors to Chennai. In the Pan Asian restaurant I had wonderful meal Manoj the Bartender is amazing person gave the best service which I haven't seen in any other hotels or restaurants before in my life The Mojito was the best one which he made for us, still mouth is watery just while remembering about it. Thank you ITC Grand Chola for making our stay so special.
I stayed at ITC for a week and during check in, the process was smooth and I was particularly thankful to Ms. Susma who gave me an introduction to the hotel and explained to me some of the facilities and restaurant. She was truly outstanding! The hotel is impressive and with very nice Indian architecture design. However, during checkout, I noticed there were many concierge standing at the Main Entrance and none came to help me with the luggage. In fact, it was the Uber Taxi driver who helped to load my luggage. I am very shock at such poor concierge service from a Luxury hotel like ITC.
Big hotel, Opulent lobbies and common areas, great choice in food outlets with good quality dining. But the food is exorbitant, rooms are small (though fairly well equipped as you would expect in any 5 star property). It seems like the hotel is geared as a wedding destination or large conference set up....does not come across as a luxury getaway...very unlike the other ITC hotels, it lacks the warmth, personal touch or the concern that has often made other ITC hotels stand out in the past for me. I also had a number of small but very irritating experiences...wrong room number at check in, wrong order from room service, problems in billing....just to name a few. No real urgency to fix them either. So overall, acceptable hardware but below average software...not a big fan of this hotel on my first stay.
Was meant to stay for a few days but extended my stay for another week. The staff are amazing, especially, shalom, Murali, Ageet and Jaja from the reception who were extremely helpful. Enjoyed the food from all the restaurants and a big thank you to Sweta, Sabina and Diana for the good service. Definitely be back soon.
Excellent rooms. Great range of restaurants in the hotel. Stayed here for 3 nights. Very good service by housekeeping housekeeping, would like to thank Praveen and Mahadevan for their service. They host a traditional dance on the grand staircase every weekday. Excellent ambience and beautiful interiors.
Stayed for 2 weeks, it was a wonderful magical experience. Excellent rooms and service. Very pleasant staff. Enjoyed food in all restaurants all has its own uniqueness. Sharanya made the stay even more memorable, had a biggggg surprise on my last night stay with gifts and Cake waiting in my room, I was so thrilled with the hospitality by Sharanya and Siri.
I was very pleased with the staff and the service i received. The concierge Habeeb was extremely helpful with helping set a few activities for my stay. Property itself was perfect I would definitely recommend my card members as well as family and friends. Thank you for making us feel so special and welcomed. We will be back.
Located in Guindy, ITC Grand Chola, a Luxury Collection Hotel, Chennai is within a few miles (5 km) of popular sights such as Old Mahabalipuram Road and Chennai Trade Centre. This 600-room, 5-star hotel has 5 outdoor pools along with a full-service spa and 10 restaurants.
Free buffet breakfast is included with your stay and awaits you each morning from 6:30 AM to 10:30 AM. Relish the Indian cuisine at Avartana, one of 10 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.
All of ITC Grand Chola, a Luxury Collection Hotel, Chennai's 600 rooms are air-conditioned and have an array of amenities, including minibars, coffee makers, and free newspapers. Guests can expect WiFi and LED TVs with satellite channels. Along with relaxing touches like rainfall showers and deep soaking tubs, bathrooms offer hair dryers and free toiletries. Other amenities include free bottled water, laptop-compatible safes, and phones.
Guests of ITC Grand Chola, a Luxury Collection Hotel, Chennai have access to a full-service spa, 5 outdoor pools, and a children's pool. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for INR 3108 per vehicle roundtrip. The 24-hour front desk has multilingual staff ready to assist with luggage storage, dry cleaning/laundry, and concierge services. Other amenities at this luxury hotel include a 24-hour health club, a sauna, and WiFi in public areas.