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Country Inn & Suites By Carlson, Chattanooga I-24 West, TN

2.5 out of 5.0

Recent guest reviews

Suite works well with kids. Breakfast was great. Would recommend.

Friendly staff especially breakfast cook Franki. Very nice, organized

Pleasantly surprised with this hotel. Never stayed at a Country Inn & Suites, but will again. Hotel staff was very personable and friendly. She explained hotel amenities, pool, breakfast, etc. The room was spacious and clean. Hotel located to several resturants.

Our recent stay was great. The room was very spacious. We have three children and with the pullout there were no arguments. Two televisions didn't hurt either. The staff was very friendly and the accommodations were clean. Breakfast satisfied the family, there was something for even my pickiest eater. We will use this hotel in the future.

The Country Inn and Suites satisfied all my expectations of a hotel: a comfy bed.

It was not the cleanest. The couch was horrible. The interior was outdated. We would stay again in a pinch, but I can't recommend anyone to seek this place out. the breakfast was being cleaned up 10 minutes before the stated end time.

Great value hotel. Big room and good breakfast options. The hotel needs some updates but overall the value is great.

Great location right off the interstate and close to Lookout Mountain. No cots available which was a bummer since we travel with 3 kids.

Did have problems with internet connection but over all liked the stay.

I went to Chattanooga for a few days to relax and the hotel was in perfect location for where i wanted to go while there. the room was very clean and kept clean while i was staying there! i will be going back!

It worked great for us. Hotel was very clean and the staff were nice and helpful. No complaints. CW

The staff was awesome took care of us. The rooms where very nice.

desk clerk welcoming, room perfect, breakfast excellent . We just wanted a good nights sleep and we got it.

Arrived at hotel to learn there were no non-smoking rooms available[...]. They insisted there were no other options. Only after I adamently insisted on a non-smoking room or a refund did they offer to put us in a non-smoking suite. They couldn't honor our original reservation, why didn't they offer this option up-front?! It wasn't much of an upgrade, all we received was a slightly larger room with a stained sofa and an extra TV - I can't imagine witholding the room was worth the negetaive experience and feedback. 2 stars for "needs that special something", such as customer service.

We enjoyed the hotel experience vey much. The staff was extremely poloite and helpful. Could not ask for a better breakfast for the price of the hotel. We would definitely stay there again.

checked in went out for the day came back & our keys did'nt work, we found out they changed our room for some unknown reason, she fixed it we got our room back.there were no coffee cups in the room, no glasses, no plastic cups, no pen, no comment card, the room was not well taken car of, there was duc tape on one window frame, the bathroom floor was dirty & smelly, the 2nd day the cleaning lady came around to clean about 7:30 i told her to come back later, we went out came back at 3:00 & the room was not cleaned yet, so we complained & the room was cleaned about an hour later, still no cups left or glasses or pen, we had to go down and ask for some she told us to go to the dining room and get some. $109 a night never again.

This was a good location to see many of the local attractions: Ruby Falls, Rock City, Aquarium, IMAX, Boat Tours. Just off I-24. Right next to Cracker Barrel, and Wal-Mart only about 1/4 mile away. The room had a separate living area, bedroom had a door, 2 tvs. There was a sofa and chair, but they were not comfortable. Also a small dining table and 2 chairs, a microwave and mini fridge.

The room was filthy. The bathroom was filthy. There was still coffee in the pot from the previous client. The lights didn't work. The staff was far from friendly. It sounded like a jackhammer when the room next door turned on the shower. It literally scared us out of bed. It was a thoroughly disappointing and disgusting experience.

very convenient location - easy to find and easy to get from the motel to local attractions. Staff friendly and courteous

We booked a non-smoking room through orbitz and orbitz gave us a smoking room. I was not able to use my AAA or Military discount, because internet 3rd parties had booked all the rooms. The staff treated us poorly, because we used a 3rd party to book the room. We will not use orbitz to book a hotel again.