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Country Inn & Suites By Carlson, Chattanooga I-24 West, TN

2.5 out of 5.0

Recent guest reviews

I found that it was all that was promised. I would give it an excellent rating.. Beds were nice. Room was clean. Nice view.. I found it close to things I wanted to see. I would recommend this hotel to anyone who wanted a good place to stay.

WE got to the motel about 15 minutes early and was told room was not quite ready as it was not 3pm. Ok waited outside for about half an hour..We went in and was given our room keys. Motel is in renovation status with several areas blocked off with plastic. Went into our room and opened the fridge and found a leftover food container, gave to maid. Room was ok, but only one remote that worked for two TV's. Breakfast was great both days of our stay. Second day the hot water in the sink was cold for ten minutes of running water, a luke warn shave was ok, as shower had hot water all along. On our return to the room on the second afternoon found bed had covers thrown over sheets and dirty towels gone and trash cans emptied. Coffee stain on bathroom floor still there both days. Either the maid staff is inadequate during remodeling or need training on how to clean,

Suite works well with kids. Breakfast was great. Would recommend.

Friendly staff especially breakfast cook Franki. Very nice, organized

Pleasantly surprised with this hotel. Never stayed at a Country Inn & Suites, but will again. Hotel staff was very personable and friendly. She explained hotel amenities, pool, breakfast, etc. The room was spacious and clean. Hotel located to several resturants.

Our recent stay was great. The room was very spacious. We have three children and with the pullout there were no arguments. Two televisions didn't hurt either. The staff was very friendly and the accommodations were clean. Breakfast satisfied the family, there was something for even my pickiest eater. We will use this hotel in the future.

The Country Inn and Suites satisfied all my expectations of a hotel: a comfy bed.

It was not the cleanest. The couch was horrible. The interior was outdated. We would stay again in a pinch, but I can't recommend anyone to seek this place out. the breakfast was being cleaned up 10 minutes before the stated end time.

Great value hotel. Big room and good breakfast options. The hotel needs some updates but overall the value is great.

Great location right off the interstate and close to Lookout Mountain. No cots available which was a bummer since we travel with 3 kids.

Did have problems with internet connection but over all liked the stay.

I went to Chattanooga for a few days to relax and the hotel was in perfect location for where i wanted to go while there. the room was very clean and kept clean while i was staying there! i will be going back!

It worked great for us. Hotel was very clean and the staff were nice and helpful. No complaints. CW

The staff was awesome took care of us. The rooms where very nice.

desk clerk welcoming, room perfect, breakfast excellent . We just wanted a good nights sleep and we got it.

Arrived at hotel to learn there were no non-smoking rooms available[...]. They insisted there were no other options. Only after I adamently insisted on a non-smoking room or a refund did they offer to put us in a non-smoking suite. They couldn't honor our original reservation, why didn't they offer this option up-front?! It wasn't much of an upgrade, all we received was a slightly larger room with a stained sofa and an extra TV - I can't imagine witholding the room was worth the negetaive experience and feedback. 2 stars for "needs that special something", such as customer service.

We enjoyed the hotel experience vey much. The staff was extremely poloite and helpful. Could not ask for a better breakfast for the price of the hotel. We would definitely stay there again.

checked in went out for the day came back & our keys did'nt work, we found out they changed our room for some unknown reason, she fixed it we got our room back.there were no coffee cups in the room, no glasses, no plastic cups, no pen, no comment card, the room was not well taken car of, there was duc tape on one window frame, the bathroom floor was dirty & smelly, the 2nd day the cleaning lady came around to clean about 7:30 i told her to come back later, we went out came back at 3:00 & the room was not cleaned yet, so we complained & the room was cleaned about an hour later, still no cups left or glasses or pen, we had to go down and ask for some she told us to go to the dining room and get some. $109 a night never again.

This was a good location to see many of the local attractions: Ruby Falls, Rock City, Aquarium, IMAX, Boat Tours. Just off I-24. Right next to Cracker Barrel, and Wal-Mart only about 1/4 mile away. The room had a separate living area, bedroom had a door, 2 tvs. There was a sofa and chair, but they were not comfortable. Also a small dining table and 2 chairs, a microwave and mini fridge.

The room was filthy. The bathroom was filthy. There was still coffee in the pot from the previous client. The lights didn't work. The staff was far from friendly. It sounded like a jackhammer when the room next door turned on the shower. It literally scared us out of bed. It was a thoroughly disappointing and disgusting experience.

Guest reviews for Country Inn & Suites By Carlson

Everyone (5) Business (2) Couples (7) Family (8) Other (1)
5

all that it promised

Families

I found that it was all that was promised. I would give it an excellent rating.. Beds were nice. Room was clean. Nice view.. I found it close to things I wanted to see. I would recommend this hotel to anyone who wanted a good place to stay.

By , from North Carolina on Oct 27, 2017

Review comment responded on Oct 30, 2017

Thank you for your feedback and for taking the time to write about your experience. We are glad that you enjoyed your stay and the amenities we have to offer. We hope to see you again the next time you are in the Chattanooga, Tn area...

3

fall colors tour

Everyone

WE got to the motel about 15 minutes early and was told room was not quite ready as it was not 3pm. Ok waited outside for about half an hour..We went in and was given our room keys. Motel is in renovation status with several areas blocked off with plastic. Went into our room and opened the fridge and found a leftover food container, gave to maid. Room was ok, but only one remote that worked for two TV's. Breakfast was great both days of our stay. Second day the hot water in the sink was cold for ten minutes of running water, a luke warn shave was ok, as shower had hot water all along. On our return to the room on the second afternoon found bed had covers thrown over sheets and dirty towels gone and trash cans emptied. Coffee stain on bathroom floor still there both days. Either the maid staff is inadequate during remodeling or need training on how to clean,

By on Oct 12, 2017

Review comment responded on Oct 14, 2017

Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations. Should you have any concerns during or after your stay, please reach out to any of our employees directly.

5

great for families

Everyone

Suite works well with kids. Breakfast was great. Would recommend.

By on Dec 31, 2016

Review comment responded on Jan 10, 2017

Thank you for your review. We are happy to hear that you enjoyed your stay. We are looking forward to having you stay with us again, on your next trip through Chattanooga TN.

5

nice hotel, spacious rooms, nice pool and workout

Everyone

Friendly staff especially breakfast cook Franki. Very nice, organized

By , from Shelby twp. MI on Dec 26, 2016

Review comment responded on Dec 30, 2016

Thank you for your review and for the staff you mentioned. I will let her know that she was mentioned and the nice comment you shared about her. I hope you come stay with us again on your next trip through Chattanooga.

4

great nights rest.

Everyone

Pleasantly surprised with this hotel. Never stayed at a Country Inn & Suites, but will again. Hotel staff was very personable and friendly. She explained hotel amenities, pool, breakfast, etc. The room was spacious and clean. Hotel located to several resturants.

By , from Harrisburg, PA on Oct 17, 2016

5

great stay

Everyone

Our recent stay was great. The room was very spacious. We have three children and with the pullout there were no arguments. Two televisions didn't hurt either. The staff was very friendly and the accommodations were clean. Breakfast satisfied the family, there was something for even my pickiest eater. We will use this hotel in the future.

By on Jul 22, 2016

5

quality hotel

BusinessTravelers

The Country Inn and Suites satisfied all my expectations of a hotel: a comfy bed.

By on Dec 9, 2015

3

meh... it's ok.

Families

It was not the cleanest. The couch was horrible. The interior was outdated. We would stay again in a pinch, but I can't recommend anyone to seek this place out. the breakfast was being cleaned up 10 minutes before the stated end time.

By on Nov 17, 2015

4

great value

Families

Great value hotel. Big room and good breakfast options. The hotel needs some updates but overall the value is great.

By on Dec 24, 2014

3

great location

Families

Great location right off the interstate and close to Lookout Mountain. No cots available which was a bummer since we travel with 3 kids.

By on Jul 7, 2014