Fairfield Inn & Suites by Marriott Charlotte Matthews2.5 out of 5.0
Recent guest reviews
We came to the hotel for a 5 night stay. The staff and management were very friendly and accommodating. The bathrooms were CLEAN! The rooms were spacious! The linens were fresh! No complaints. Great stay!!
Stayed here over Thanksgiving weekend while visiting family. The rooms were large and clean. The desk staff were courteous. The breakfast buffet was adequate, and was kept replenished until breakfast ended. I will definitely stay here again the next time I'm in town.
I took my college prep group of high school students on a college tour of NC and stayed at Fairfield Inn & Suites Charlotte Matthews. Our hotel stay was great! The front desk attendants were wonderful from April 10-12, 2017 especially Orlando. He was an absolute pleasure to work with and gave us a great group rate. We were allowed to have game night in the lobby on Tuesday night since the conference was being utilized. He also took the liberty of making sure every student room received a 5:45 am wake up call without any staff prompting him on our last morning at the hotel. Orlando was very accommodating and went out of his way to make sure we had a great stay.The rooms were clean as well as the beds were comfortable. I enjoyed the King Suite and it was very spacious! The continental breakfast had several options and our high school students really enjoyed the food. Being a former employee of Marriott Hotels for 10 years, I still love the properties and was happy to return this year. I recommend this hotel not only for personal stays, but for groups as well.
My family and I came to Charlotte and stayed here. The staff Nikki and Orlando was soo courteous were also very helpful. The room was very clean. I would stay here again!! Nicely decorated. Wonderful accommodations!!
Every year around this time I normally come to Charlotte to visit my daughter. I have always stayed here. I checked in after a long road trip from CHICAGO and was very tired, then ORLANDO "like the city" gave me and my sisters a burst of energy. He was EVERYTHING!!!! When we made it to our room we discovered certain things, ORLANDO solved our issue and made our stay very pleasant. We felt as though he went over & beyond to make our stay comfortable. Orlando is very professional, attentive, caring and overall a wonderful person that takes pride in his job!!! He is a great ASSET to this company, if it wasn't for him I would've checked out. Thanks a bunch ORLANDO "like the city".
We received excellent service. Orlando was so helpful and friendly. We could tell he really loves his job. The continental breakfast was one of the best we've ever had. The room, pool and lobby were very well kept. We will definitely go back. :)
First time to Charlotte, very friendly staff, made us feel welcome to the area. Orlando at the front desk answered all of our questions and then some. Room made us feel like we were at home. VERY comfortable. VERY clean. Did not have to scrub down room like we usually do. Will definitely stay again, even if that puts us 30 minutes away from where we were wanting to go the next day. It was just worth it.
I had a wonderful stay at the Fairfield Inn and Suites. The room was fabulously clean and decorative. The bed was so comfortable with fresh crisp bedding. The front desk staff courtesy was awesome. Special thanks to Orlando and Aiesha for accommodating my stay request in the most efficient way. I called online to make reservations and an error occurred during the process that listed two rooms under my name. I explained the mistake with Orlando and he quickly resolved my issue so I wouldn't be double charged for one room one night stay. The continental breakfast was delicious especially the veggie sausage. For any items that were out the attendant kindly took your request and quickly replenished missing buffet items. Always greeted with smiles and polite responses from all hotel workers. I will make sure to always stay with Fairfield hotels on my next vacation!
I stayed at this Fairfield Inn for a few days visiting family. First, the location was good proximity to a variety of restaurants. The location is walking distance to Chili's and Buffalo Wild Wing. Within a short 3-5 min drive there are many other restaurants like Outback, Showmars, Genghis Grill (we enjoyed that place), Ruby Tuesday, Red Lobster, Long Horn Steakhouse, Texas Steakhouse, iHop, etc. Second, the rooms. The rooms were as expected. Definitely better than a Ramada or Best Western. The room was clean and a good size space. The view is either the front parking lot on the front side or the Best Western on the back side. Third, the staff. The front desk person during the day seemed so flustered and confused. I assume she is the manager since I heard her mention she was the manager to a guest while I was leaving the lobby but hey people lie. I figure she may be new. If so she needs more training. The two front desk agents at night were very helpful and friendly. The tall guy Orlando definitely will put a smile on your face and make you laugh. The short young lady I believe her name was Neema or Needra (sorry if I got it wrong but it's similar to that), was very attentive to the guest. One evening while I was in the lobby printing out directions this young lady was very pleasant with a rude guest. Although she is small she definitely can hold her own and did not let that guy get the best of her. She stayed professional the entire time. When the other agent Orlando came back from getting guest some extra sheets the rude guy changed his tune. Seeing what these agents go thru at night versus the laid back day crew is an eye opener. During the day you have many people including house keeping. At night there is no housekeeping so the front desk have to be housekeeping, front desk, reservations and management. Smh they should make Orlando or Neema a front desk manager. They definitely keep the guest in a good mood.
I stayed here before in March and my has the value gone down. 2 girls from last time werent there and that was the main reason for my return. Nicky was atleast there breakfast could be better too. might reurn
Reviews from Trip Advisor
91% of guests recommend this hotelTotal of 400 reviews