2/10 Terrible
travis j.
Jan 23, 2026
Disliked: Cleanliness
On arrival at the parking garage, we were met with a huge, deep puddle of foul smelling water at the door to the building- it was so big you had no option other than to wade through it. The puddle was there for 2 days. The elevator was broken the whole first day and we had to haul our luggage, skis and gear up 5 flights from the parking garage. Every floor we passed smelled worse than the last- so foul we had to cover our faces. There was a huge pile of hair in one stairwell- as if someone had gotten a haircut there and left it. Our unit was clean but really worn. Paper thin sheets and prison grade towels. But here was the worst part- on the day of checkout, our daughter had a fever and was very sick. I asked the cleaning crew if we could have an extra 30 minutes to let her rest before leaving (so, instead of 10 am, I asked to check out at 10:30 am). The cleaning crew was very nice , they called the management to check, then they said, “Of course, stay another 30 minutes, we can clean another unit first.” But then 3 minutes later an angry, bitter young woman banged on our door. She was extremely rude, and demanded that we leave immediately. She berated us and scolded us incessantly, even when we said we would leave that minute. Her anger was inappropriate given the situation.It was a pathetic power trip and totally out of line, especially given the poor state of the building and how shabby everything was in general.
travis j.
Stayed 4 nights in Jan 2026