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SureStay Hotel by Best Western Castlegar

2.5 star property
Hotel with free breakfast, near Kootenay Gallery

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Photo gallery for SureStay Hotel by Best Western Castlegar

Exterior
Premium bedding, Select Comfort beds, laptop workspace, blackout drapes
Lobby
Suite, 2 Queen Beds, Non Smoking, Kitchenette | Premium bedding, Select Comfort beds, laptop workspace, blackout drapes
Room amenity

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • 24/7 front desk
  • Breakfast included
  • Laundry

Explore the area

Map
1810 8th Avenue, Castlegar, BC, V1N2Y2
  • Kootenay Gallery
    ‪2 min drive‬
  • Doukhobor Discovery Centre
    ‪2 min drive‬
  • Castlegar Golf Club
    ‪7 min drive‬
  • Castlegar, BC (YCG)
    ‪2 min drive‬

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Room options

View all photos for Suite, 1 King Bed, Non Smoking, Kitchenette

Premium bedding, Select Comfort beds, laptop workspace, blackout drapes

Suite, 1 King Bed, Non Smoking, Kitchenette

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Premium bedding, Select Comfort beds, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Refrigerator & Microwave, Ground Floor (Shower Only)

Premium bedding, Select Comfort beds, laptop workspace, blackout drapes

Standard Room, 1 Queen Bed, Refrigerator & Microwave, Ground Floor (Shower Only)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, Kitchenette

Premium bedding, Select Comfort beds, laptop workspace, blackout drapes

Suite, 2 Queen Beds, Non Smoking, Kitchenette

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette

Premium bedding, Select Comfort beds, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Premium bedding, Select Comfort beds, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Premium bedding, Select Comfort beds, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Economy Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Shower Only)

Premium bedding, Select Comfort beds, laptop workspace, blackout drapes

Economy Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Shower Only)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Pet Friendly)

Premium bedding, Select Comfort beds, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Pet Friendly)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking (Pet Friendly)

Premium bedding, Select Comfort beds, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking (Pet Friendly)

  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Castlegar

Kootenay Gallery is within a mile (2 km) of SureStay Hotel by Best Western Castlegar, and other popular sites like Doukhobor Discovery Centre are within a couple of miles (3 km). This 58-room hotel has free breakfast along with conveniences like free in-room WiFi and free self parking.

What's nearby

  • Kootenay Gallery - 2 min drive - 1.1 miles
  • Doukhobor Discovery Centre - 2 min drive - 1.3 miles
  • CPR Station Museum - 4 min drive - 2.1 miles
  • Castlegar Golf Club - 7 min drive - 3.5 miles
  • Selkirk College - 8 min drive - 2.8 miles

Getting around

  • Castlegar, BC (YCG) - 4 min drive

Restaurants

  • ‪Cartwright's Pub - ‬11 min walk
  • ‪Subway - ‬3 min drive
  • ‪A&W Restaurant - ‬7 min walk
  • ‪Cuisine of India - ‬2 min drive
  • ‪Lion's Head Pub - ‬6 min drive

About this property

SureStay Hotel by Best Western Castlegar

Hotel with free breakfast, near Kootenay Gallery
Guests of SureStay Hotel by Best Western Castlegar enjoy access to free WiFi in public areas, meeting rooms, and a conference center. Free parking is included with your stay. The front desk is staffed 24 hours a day to help with luggage storage and tours/tickets. Other amenities at this hot springs hotel include a business center, coffee/tea in a common area, and a computer station.
30-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Select Comfort beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are also standard.
The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

English, Hindi

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Free continental breakfast available daily 6:00 AM to 9:00 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • The Grand Buddha Bistro

Things to do

  • Library
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (2,497 square feet of space)
  • Meeting rooms

Outdoors

  • Barbecue grill
  • In the mountains
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • No elevator

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Built in 1981
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 30-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Paper towels
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Free local calls
  • Free long-distance calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age: 19

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • This property welcomes pets for CAD 20 per pet (varies based on length of stay), plus a deposit of CAD 100 per stay
  • Dogs only
  • 2 total (80 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Up to 3 kids 15 years old and younger stay free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: CAD 200 per stay
  • Breakage deposit: CAD 200 per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet deposit: CAD 100 per stay
  • Pet fee: CAD 20 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
  • Check-in: 3:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 19
The front desk is open 24 hours a day. Driving? This property offers free self parking, along with free RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.

Property is also known as

Fireside Castlegar
Fireside Inn Hotel Castlegar
Surestay By Best Castlegar
Fireside Inn Hotel Conference Centre
SureStay Hotel by Best Western Castlegar Hotel
SureStay Hotel by Best Western Castlegar Castlegar
SureStay Hotel by Best Western Castlegar Hotel Castlegar

Frequently asked questions

What's there to see around SureStay Hotel by Best Western Castlegar?

This hotel is located in Castlegar within a short 5-minute walk of Columbia River. You'll also find Kootenay River and Castlegar Golf Club within a short drive.

Is there parking available at SureStay Hotel by Best Western Castlegar?

Yes, self parking is offered for free at the hotel. Free RV/bus/truck parking is also available for guests.

Does SureStay Hotel by Best Western Castlegar include a casino on the premises?

No, SureStay Hotel by Best Western Castlegar doesn't have a casino.

Is there an indoor pool at SureStay Hotel by Best Western Castlegar?

No, there is no indoor pool at this hotel.

Is SureStay Hotel by Best Western Castlegar good for couples?

Couples staying at this hotel will appreciate amenities like a comfy mattress as well as a bar and a restaurant.

Does SureStay Hotel by Best Western Castlegar have a hot tub?

No, there isn't a spa tub at this hotel.

Does SureStay Hotel by Best Western Castlegar have a restaurant that serves breakfast?

Yes, SureStay Hotel by Best Western Castlegar serves free continental breakfast at The Grand Buddha Bistro each morning.

Does SureStay Hotel by Best Western Castlegar allow pets to stay for free?

Although they can't stay for free, dogs are welcome at SureStay Hotel by Best Western Castlegar for a fee of CAD 20 per pet, per day. A deposit of CAD 100 per stay is collected.

Are there connecting rooms at SureStay Hotel by Best Western Castlegar?

No, there aren't connecting guestrooms at this hotel.

What is the closest airport to SureStay Hotel by Best Western Castlegar?

The closest major airport to SureStay Hotel by Best Western Castlegar is Castlegar, BC (YCG), which is within a mile. Another top airport is Trail, BC (YZZ-Trail Regional), which is located 23.3 mi away (32-minute drive).

Are there rooms with balconies at SureStay Hotel by Best Western Castlegar?

No, there aren't any guestrooms with balconies at SureStay Hotel by Best Western Castlegar.

Does SureStay Hotel by Best Western Castlegar offer wedding services?

There are wedding services available at SureStay Hotel by Best Western Castlegar if that's in your vacation plans.

SureStay Hotel by Best Western Castlegar Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 258 out of 817 reviews
Rating 8 - Good. 358 out of 817 reviews
Rating 6 - Okay. 129 out of 817 reviews
Rating 4 - Poor. 47 out of 817 reviews
Rating 2 - Terrible. 25 out of 817 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Gary

Stayed 1 night in Feb 2025

8/10 Good

Johanne

Stayed 20 nights in Feb 2025

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

8/10 Good

Steve

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though they were renovating they were super accommodating well done !
Stayed 2 nights in Jan 2025

4/10 Poor

David

Liked: Cleanliness
Disliked: Room comfort
Stayed 2 nights in Dec 2024

8/10 Good

Lisa

Liked: Cleanliness, staff & service
Very helpful staff. Traffic noise. Lighting was poor
Stayed 1 night in Dec 2024

8/10 Good

Nikhil

Stayed 1 night in Sep 2024

6/10 Okay

Gordon

Disliked: Staff & service, property conditions & facilities, room comfort
The bed seemed to have better days. My back was sore after a night on it… not usual for me. I thought the mattress springs were shot. As for service I went to the desk to find an ice machine rang the service desk bell waited five minutes and no one showed. Never did find ice machine. Entrance to upstairs dirty and carpets in hall way needed cleaning or replacing. Travel thru Castlegar at least once a year! At this point I will be looking for other accommodation! Staff were pleasant though!
Stayed 1 night in Nov 2024

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Greg

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2024

6/10 Okay

Erin

Traveled with family and small children, Business traveler
Disliked: Cleanliness, property conditions & facilities
This is a very basic hotel, it was clean enough for one night, but the bathroom was not clean when we arrived to our room, with dried urine drips on the toilet seat, hairs on the floor in the bathroom and the room smelled badly of smoke. The beds were comfortable, and the shower was hot, but as mentioned in other reviews the heater fan is so loud that it made it difficult to get a good nights sleep…. I regret not bringing earplugs. Overall it is a basic, clean enough budget hotel.
Stayed 1 night in Nov 2024

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Castlegar Hotel

A good solid hotel choice in Castlegar, nothing fancy but clean and has everything you need. Breakfast is pretty basic.
Stayed 2 nights in Oct 2024

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

8/10 Good

Agustin

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice.
Stayed 1 night in Oct 2024

10/10 Excellent

Pilar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was quiet, could use a facelift but was very clean and the staff were very friendly. I would definitely go back for a stay.
Stayed 1 night in Oct 2024

8/10 Good

Rick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel - enjoyed our stay
Stayed 2 nights in Oct 2024

6/10 Okay

Nicole

Traveled with partner
The ice bucket leaked overnight all over the dresser. There was only one facecloth. The clock alarm went off at around 1 am and I could not easily turn it off…. Could not fall back asleep.
Stayed 1 night in Sep 2024

8/10 Good

Jane

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Overall good but the shower needs some fixing. It's so old and looks dirty because of it, can help but think it's dirty. I had to put plastic bags on my feet because I couldn't get over how dirty the shower looks.
Stayed 1 night in Sep 2024

8/10 Good

Kyla

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a good stay when I'm going through town
Stayed 1 night in Sep 2024

10/10 Excellent

Breanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Signe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is anice property very convenient to the highway. Staff are very helpful. Breakfast was good with waffles, fruit, yogurts and toast. Coffee was very good. The property is two stories without an elevator so request main floor if you have mobility issues. Would stay here again
Stayed 1 night in Sep 2024

6/10 Okay

Larry

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities
My Top Sheets of both of my Queen Beds were dirty and frayed. The Breakfast Lady in the morning did not change the overflowing garbage can in the breakfast area. Nor did she clean the waffle maker or tables that desperately needed it.
Stayed 3 nights in Sep 2024

6/10 Okay

Melvin E

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the hotel was fine, it was the other guests who were noisy late at night that ruined the experience.
Stayed 1 night in Sep 2024

10/10 Excellent

Clark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and the bed was comfortable. Check in staff were very friendly and helpful. Lots of dining options very close by. Would stay here again.
Stayed 2 nights in Sep 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stopover

Room was clean and the bed was comfortable. Unfortunately we were on the lower floor of a two story building and could hear the people walking about above us. Our toilet didnt flush very well and I alerted the front desk when we checked out. Breakfast was OK,
Stayed 1 night in Sep 2024