Sandman Hotel Castlegar2.5 out of 5.0
Recent guest reviews
Hotel was clean, atrium and pool were great. The beds were comfortable, room an ok size for 3 people. It's relatively close to the main part of town (short drive/ walk away). I'd recommend this hotel for families/ couples. Good value.
This was a stopover on the way to Pincher Creek, AB. The room was clean and everything seemed to be in place. The beds were comfortable and the from was quiet. It just needed airing out as it was stale air in there.
Last year we were traveling in Aug. and do a lay over in Castlegar. We were greeted in a very friendly manor. Given all my information, we were given senior discount, as we never thought about it . Room was comfy and had a great continental breakfast as we interact with other travelers.
A fairly typical Sandman (except no Denny's - continental breakfast offered instead). The rooms were clean and the beds were very comfortable. The walls are paper thin, however, so you can hear people's conversations, tv, and music. The pool and hot tub atrium is a lovely place to relax and has an 'outdoor' feel to it. The breakfast is extremely mediocre. They offer a large selection of egg-based items, which sounds great, but they are all stored in a fridge for you to microwave so they do not taste good at all. The fitness room is small with very limited machines (1 bike, 1 elliptical, and 1 treadmill) and doesn't have good ventilation, but is better than nothing. Great service and in a convenient location.
The hotel is centrally located and very close to the arenas and places to eat so it's a great place to stay if you're attending a tournament. The lobby was very updated and the hotel presented a modern feel. The pool and atrium area was very nice which gave a place for kids and parents to mingle. The rooms were clean and of average size. The bathroom was a bit dated but clean and the water pressure was amazing, great shower. The beds seem to be on the older side as they are very firm. I think the only real let down was the 'breakfast'. $5.99 for a bowl of cereal, dine toast, or a micowaved omelet, definitely disappointing and not worth it. All in all its good hotel in a convenient location.
Hotel is old and needs updating. Seemed to be a lot of beetles inside this year. I couldn't kill them fast enough!! Terrible breakfast as everything is in a fridge and they want you to microwave it. I had an apple. I will not return.
I stayed the night for work and the staff were very helpful and accommodating to us. They are great ambassadors for the community. I loved the atrium where the pool and the hot tub was it was very relaxing.
The room was not clean and every day it was a surprise as to which supplies you would get. Sometimes you got a bath mat and sometimes you got hot water. There were orange stains on the wall, curtains and the bed cover. The ones on the wall could have been washed off. Definitely needs updating.
We stayed as a family of four for 1 night for a soccer tournament. After reading mixed reviews we were not sure what to expect. We were happy with the hotel and would stay again as choices are limited in Castlegar. Service was friendly, parking was free and wi-fi was included. The room was clean with comfortable beds and a fridge and microwave along with some cutlery which was handy. The kids enjoyed the pool and hot tub and there is an atrium to sit in while you watch them. Close to restaurants to walk to for meals. If you are concerned regarding noise request room facing parking lot rather than overlooking pool/atrium. Pictures on website are accurate other than hotel is a bit more dated now but still nice.
Notes on customer service: Arrived early, with no attempt to accommodate a family with young children. In Castlegar for a youth soccer tournament. Communication and customer service was horrible. Have names but no need to mention. Will never stay again. Other guests were registering around us with early check ins and absolutely NO attempt to accommodate us while we waited for our room. No offer to sit and enjoy the atrium, no offer to prioritize our room in the cleaning order even after multiple inquiries over several hours of waiting and miserable weather outside. Understood that a hotel is under no obligation to accommodate an early check in, yet find this method of operating a business a total disregard for customer service. No understanding of the challenges and dynamics for a family travelling with three young children. It wouldn't have been as difficult to accept if it weren't for the fact that they were checking in people around us and the manager stood idlely by with a smug satisfied look on her face. Rooms: Average to below average second class accommodation. Upon entry to the room overwhelming smell of cheap men's cologne.
- Free WiFi in rooms and public areas
- Free parking
- Indoor pool
- Fitness center
Located 2.1 mi (3.5 km) from Alberni Pacific Railway, Sandman Hotel Castlegar is within a 5-minute drive of Doukhobor Discovery Centre. This 133-room hotel has an indoor pool, free in-room WiFi, and free self parking. Located centrally in Castlegar, it's also near Kootenay Gallery and Selkirk College.
For your convenience, a continental breakfast is available for a fee.
All 133 air-conditioned accommodations feature sitting areas. Guests can expect 27-inch TVs with cable channels, along with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Other standard amenities include microwaves, refrigerators, and coffee makers.
At Sandman Hotel Castlegar, guests enjoy features like an indoor pool, a fitness center, and a spa tub. There's free parking if you drive. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and securing valuables. Additional amenities include free WiFi in public areas, conference space, and a 24-hour business center.
Reviews from Trip Advisor
37% of guests recommend this hotelTotal of 123 reviews