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Nov 15 - Nov 16

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Recent Boutique Hotels Reviews

4/5 Good

"Maybe we caught the hotel on an off weekend…but I don’t think the hotel was worth what we paid. We had a family suite - the space was awesome, definitely a plus! Kids loved the bunk beds. But one of the bathrooms was not in great shape: stains on the shower floor with the drain guard damaged, floor boards separating from the wall, and a patch of drywall that wasn’t properly repaired. Normally I can turn a blind eye to things like this but when we paid $500 a night for this space, I expect it to be perfectly maintained. The pack and play they brought had a piece of plastic sticking up in the middle of the bed. Breakfast was an hour wait for hot food one of the mornings, thankfully they have a cooler with grab and go items. And I think valet was having an off weekend - we often had to wait 30+ minutes for our car, reminding them we were waiting. Beds were somewhat comfortable but not the Hilton standard we’d expect. And half of the channels on the tv gave us a “no signal” error message. Likely would look elsewhere when visiting Richmond in the future. Pros: location is awesome. Staff was friendly. Multiple elevators so waiting wasn’t an issue. There are fun games in the lobby!"

A verified traveler stayed at Graduate by Hilton Richmond

Posted less than an hour ago