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Quality Inn & Suites

2.5 out of 5.0

Recent guest reviews

The rooms and bathrooms were clean and well appointed. No carpeting on the floors. Nice lobby and breakfast with a variety of both hot and cold items. Rooms amenities include microwave, mini-fridge, iron & board, coffee pot & hair dryer. The frontage road to the motel is in disrepair, huge pot holes. The railroad tracks are within 100 feet of the motel running along the backside of the property and there is rail crossing. So many train whistles.

Stayed here one night. Arrived after dark, outside of building appeared quaint and clean. Upon entering room room noticed fragrant smell, bed appeared clean. Bathroom was small and dirty. Still had hair from previous guest on floor and on bathtub ( I didn’t let small children take bath). Toilet lid was broken and dirty. Mold/water spots on ceiling in bathroom. I’m not a clean freak by any means, but this room grossed me out. Lobby was clean and free breakfast was nice.

Pros: - We didn't have any problems with our room. It seemed to be pretty clean. - Breakfast was pretty typical and simple, with a few hot items like eggs and sausage, and also cereal, bagels, waffles, etc. Cons: - We arrived after dark and the outside walkways have some pretty large spiders that have taken over. I understand that the property backs up to some woods, but they need to spray or deal with this issue, as I almost couldn't get to our room because of the gigantic spider web spanning across the entire walkway. - The hotel backs up to train tracks - very loud, but it didn't wake us up at night. - I went out for a morning walk around the property and noticed a maintenance man walking around with paint and tools. A few minutes after I got back to my room and was laying on the bed with my son, the guy used his key card, opened the door, looked, then walked back out. I'll give him the benefit of the doubt and say it was an accident, but that was extremely unnerving. If an accident, I'm not sure why he didn't verify with the office that the room was unoccupied.

The rooms are not clean and the staff lied about the price for the AARP rate! I would not stay again! The breakfast area was cover in ants, so all the food was not eatable. There was a washed and dryer but the entire area was cover in mosquitoes! They obviously need bug spray!

When we checked in the lady (I think she was the manager/owner) was polite. In one of our rooms the refrigerator wasn't working. She immediately got it replaced with one that worked. We also had an issue with the door on the other room. It would open without a key card. Again, fixed immediately. Rooms were both clean and smelled nice. Parking lot is very bumpy and has huge holes. Go slowly in order to not damage your car. A/C's in both rooms kept shutting off. Rooms were hot at times. Another issue we had (which I've never had at any other Choice hotel) was: we wanted to play cards in the lobby one evening during our stay (We stayed 3 nights, 2 rooms). We went to the lobby (youngest person in our party was 15 and there were five of us) we asked if we could use the tables and chairs to play cards. We even brought our own drinks, snacks etc. The lady at the front desk said she would have to call and ask if she was allowed to let us. She said she was allowed but only for two hours (until 9:00pm). I was furious! (I'm a gold member and can't even use their lobby?) Will not be back to this particular establishment.

I will not even waste time writing a long review. Just know that we stopped here for an overnight on a road trip, and it's the dirtiest nastiest place I've ever been. It is run down, smells terrible, and I would've been better off sleeping in a dumpster

the beds and sheets were clean and comfortable.really liked the bathrooms and the overall room quality. I enjoyed the sleep that i needed and i will let my other family members know of the good service and i will be back again. thanks

The rooms all have outside entrances, and you need to walk up a couple flights of stairs to get to the second floor. Our room was clean but could use updates. It did have a fridge and micro. Not what I'd except for a Quality Inn. On a positive note the lady at the front desk at check in was very nice. Also, the lady that handled the breakfast area in the morning was very nice. Breakfast was bread, pastry, cereal, juice. Also, sausage and egg patties.

This property is very horrible. When arrived last night I was charged twice for a room. I was charged for a room for last night which I did stay and then I was being charged for a room in April for which I won't be here. Went to the front desk to have them issue a credit back to my card for the other night that I won't be here. The front desk lady by the name of Priti Patel refused to do so and then started yelling at me as well. So being that I used a travel agent for the time in April and the reservation was canceled with them that the hotel just needed to refund the charge to my card. When the travel agent called the hotel the lady at the front desk gave a false name to the travel agent by the name of Tina Smith which does not work there at all. So I will never ever stay here again at all and when asking for a choice property corporate office number they refuse to give that as well and refused to give me a business card for the GM as well for the property. I definitely think twice about staying here. They certainly do not represent the choice logo very well at all.

First I saw a billboard that said room $55. Then when I called, lady on the phone said I can give you that rate with a coupon from the books at the travel plazas. So at 1am sun morning after stopping at 4 different places I finally got the coupon, showed up, and the lady there tells me oh no, I have to charge you weekend rate!! Never again! As far as I'm concerned that's poor management and close enough to false advertisement.

2385 Aubrey Lake Rd Cartersville GA

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Located within a mile (2 km) of Tellus Science Museum, Quality Inn & Suites is within 3 miles (5 km) of Old Car City. This 56-room hotel welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi. It's in central Cartersville and also within a 30-minute drive of Kennesaw State University.


Dining

Free buffet breakfast is served each morning from 6:30 AM to 9:30 AM.


Rooms

All 56 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. Flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Free weekday newspapers, free local calls, and safes are other standard amenities.


Property features

Renovated in 2014, Quality Inn & Suites offers an outdoor pool, free WiFi in public areas, and a business center. If you drive, take advantage of free parking. A multilingual staff is on hand to assist with luggage storage and securing valuables. Additional amenities include a seasonal outdoor pool, coffee/tea in a common area, and free newspapers.

Room options

Standard Double Room, 2 Double Beds, Smoking

Full 2 | Sleeps 4

Standard Double Room, 2 Double Beds, Non Smoking

Full 2 | Sleeps 4

Standard Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Suite, Smoking

King 1 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

50% of guests recommend this hotel

Total of 53 reviews