Hotel Cartagena Plaza in Cartagena | Hotel Rates & Reviews on Orbitz

Property features

Hotel Cartagena Plaza features a nightclub, an outdoor pool, and a fitness center. You can put free parking to good use if you drive. Multilingual staff at the 24-hour front desk can assist with concierge services, securing valuables, and luggage storage. Other amenities at this beach hotel include free WiFi in public areas, a conference center, and a 24-hour business center.

Room options

Superior Room, 2 Double Beds

Full 2 | Sleeps 4

$114* Per night/room Aug 20 - Aug 21

Executive Room, Executive Level

Full 2 | King 1 | Sleeps 2

Woman Room

Full 2 | King 1 | Sleeps 2

Superior Room, Ocean view

Full 2 | Sleeps 4

Room (Tematic Room)

Full 2 | Sleeps 2

Details about charges, deposits, or other important information: Additional information about polices, regulations, and more:

Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, are required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
The following credit cards are accepted: American Express, Diners Club, Mastercard, and Visa.
Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for foreign visitors). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
Registered guests are the only ones allowed in guestrooms.
No cribs or infant beds are available.
No rollaway or extra beds are available.

3.7

out of 5

Average Guest Review

See all 24 reviews

Room cleanliness 3.5

Service & staff 3.5

Room comfort 3.5

Hotel condition 3.5

This hotel is most popular for:

Recent guest reviews

Excellent customer service from the receptionist to bartenders,bellboys,room service, Food delicious, rooms are clean and big, if you want coffee every day in your room you have to make sure you mentioned to the housekeeper, other than that we love it, also make sure you get the the all including package when reserve, you will enjoy more the bar by the pool and the bartenders are super nice.

Great location , staff Very friendly Except the staff at the breakfast area , they never smiled and looked bothered but other than that great location nice staff

All of the employees are very friendly and Helpful. The hotel is clean and very safe and secure.

Great breakfast, very clean, great restaurant. The staff not so friendly. Bathroom can improve with better products and towels. Great location across the beach.

Angel and hernan the bell hops where awesome very friendly and helpful with tips and suggestions on what to do and where to go! Quick to grab a bag, and always greeted me warmly even while attending Other guest!

We felt safe at all times at the hotel and in El Centro. Many tourists stayed at Hotel Cartagena. Very nice!

I found a blood mark on the pillow case, terrible hotel. Only one elevator was working, i had to down up ad down to the 13th floor 3 times withy 2 babies (7 months and 2 years old)

Nice Hotel, Closed To The Beach, Restaurants And Market Zone.

Not at all what they advertised. It is not a 4 stars hotel. There are 4 elevators for 18 floors and only 2 work, those 2 take for everrrrr. never again.

It was much better that I espected. Great location, friendly stuff. .. Just be careful with street vendors outside of the hotel, they know how messing with currency exchange colombiano pesos with US Dollars. .

Hotel has nothing but outstanding external staff members. They all try so hard for their guest to be happy and joyful. I give them a BIG FIVE STAR. But I am sorry to say that I cannot say the same for their management, nor the hotel itself. And if you do not speak Spanish, do not bother staying here. The hotel ownership is pocketing a lot of money and putting none of it back into the hotel. The hotel has a lot of potential to be a five star, but it is not going to happen with just the hard work of its' employees. Ownership is going to need to spend some of that money fixing rooms. These rooms have nothing pleasant about them. No draws to place your cloths in, a very small flat screen TV on a plain large wall. A bathroom with very old fixtures which may be the original once when the hotel was first built. I can go on and on about the room, but the maid did her job in an outstanding manner. Elevators are extremely warm and take forever to reach whatever location you may be in. There are four elevator doors, but I think that is what they are, doors. When an elevator does finally arrive, you better run because they close very fast. Entertainers were great! They perform slightly at the dinning area, but they really out do themselves at the discotheque. Music was very good for those who love Latin music. Because of a comment a person made concerning a booking going terribly wrong, I decided to call the hotel directly to make sure my booking was for two. I was happy to be confirmed for two, but I was not happy to hear that my All inclusive was not included. Took many calls and a couple of days to get this fixed. At the end it was not worth it. This is the first time I had an All Inclusive which would charge for whatever you consumed from the refrigerator and items they place on top.

Excellent location, good service, good buffet. Helpful staff

This hotel is convienately located. I have stayed here a few times with no complaints. Worth the cost.

It was a positive experience to stay in this Hotel. It was an excellent place in the whole sense. It was a great value for money.

This is a very busy hotel. Breakfast is good but the staff are very strict. We arrived late without booking online and they would not take online bookings that late and proceeded to charge us 2.5 times the price. Then after I had checked out, in the following days, whenever I went to visit my friend who was still there they would not let me in the hotel. Even when I had been a guest the day earlier

In front of the ocean. Too many people in the pool. Small bar & discoteq next to the hotel.

Good service, helpful staff, nice beach front location, close to local attractions.

I have bad experience in this hotel I have to pay another $400 more

Guest reviews for Hotel Cartagena Plaza

Everyone

By a verified traveler on Jul 23, 2019

Review comment Hotel Cartagena Plaza responded on Jul 25, 2019

Estimado Viajero ¡Gracias por preferirnos! Nuestro objetivo es brindar experiencias inolvidables a nuestros huéspedes mientras los hacemos sentir como en casa, así que por favor, déjenos servirle como se merece una vez más cuando regrese a nuestra ciudad. Siempre es un placer.

By a verified traveler on Jun 28, 2019

Review comment Hotel Cartagena Plaza responded on Jul 5, 2019

Estimado Viajero Agradecemos y valoramos el tiempo invertido en regalarnos una valoración de su estancia, nos hace muy felices ver que llenamos sus expectativas y encontró en nuestro servicio una atención de calidad, esperamos volver a tenerle muy pronto con nosotros y crear juntos las mejores experiencias. ¡Feliz día!

Partner Couples

By a verified traveler on Apr 3, 2019

Review comment Customer Service responded on Apr 6, 2019

Dear Traveler, thanks for choosing us! It is our goal to grant unforgettable experiences to our guests. We are happy to know that your stay was excellent, and we would love to have you come back with us and serve you as you deserve. It's always a pleasure, we will be waiting for you with open arms and a big smile. Have a nice day!

Friends

By Nancy, from Oakland ca on Mar 31, 2019

Review comment Jefe de Atención al Cliente responded on Apr 2, 2019

Dear Nancy Thank you for your comments and for a brief description of your stay. For us, your comments are very important for the improvement of our services! We are very happy to know what you did with your stay, a good experience and we would love to have you back with us We will be waiting for you with open arms and a big smile. Happy day!

Family with small children

By a verified traveler on Mar 30, 2019

Review comment Customer Service responded on Mar 31, 2019

Dear Traveler, Thanks for choosing us! Our goal is to provide unforgettable experiences to our guests while making them feel at home, so please, let us serve you as you deserve once again when you return to our city. It's always a pleasure.

By a verified traveler on Mar 7, 2019

Review comment Jefe de Atención al Cliente responded on Apr 1, 2019

Thanks for staying with us. We appreciate your feedback, We will be attentive to your words and personally I will be in charge of supervising the procedures in order to provide the best service.

By Enrique, from New york on Dec 30, 2018

Review comment Oscar responded on Jan 15, 2019

Dear Enrique Thank you for giving us an excellent rating and comment, we are very happy to know what made your stay a good experience and we would love to have you back with us. We will be waiting for you with open arms and a big smile. Happy day!

safe and beautiful

By Roger, from Mississippi on Apr 25, 2018

Review comment Oscar Rodriguez responded on May 2, 2018

Dear Roger, It is a pleasure to know that your experience in the hotel and Cartagena in general was amazing. We hope to see you again very soon in this, your hotel. Sincerely Oscar Rodriguez Customer service coordinator

By luddy, from Fort Benning Ga on Dec 28, 2017

Review comment Aura Liliana Amador responded on Jan 2, 2018

Thanks for your honest opinion. We have sent your comments to the affected personnel. I apologize for this bad experience. It is very disappointing to hear what happened, but we hope you give us another opportunity to show you that we have improved. Please, let me know if you want to deal with the issue personally.

nice hotel

By Orlando , from Germantown, Maryland US. on Sep 18, 2017

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Hotel Cartagena Plaza

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This hotel is most popular for:

Recent guest reviews

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