Excellent customer service from the receptionist to bartenders,bellboys,room service, Food delicious, rooms are clean and big, if you want coffee every day in your room you have to make sure you mentioned to the housekeeper, other than that we love it, also make sure you get the the all including package when reserve, you will enjoy more the bar by the pool and the bartenders are super nice.
Great location , staff Very friendly Except the staff at the breakfast area , they never smiled and looked bothered but other than that great location nice staff
All of the employees are very friendly and Helpful. The hotel is clean and very safe and secure.
Great breakfast, very clean, great restaurant. The staff not so friendly. Bathroom can improve with better products and towels. Great location across the beach.
Angel and hernan the bell hops where awesome very friendly and helpful with tips and suggestions on what to do and where to go! Quick to grab a bag, and always greeted me warmly even while attending Other guest!
We felt safe at all times at the hotel and in El Centro. Many tourists stayed at Hotel Cartagena. Very nice!
I found a blood mark on the pillow case, terrible hotel. Only one elevator was working, i had to down up ad down to the 13th floor 3 times withy 2 babies (7 months and 2 years old)
Nice Hotel, Closed To The Beach, Restaurants And Market Zone.
Not at all what they advertised. It is not a 4 stars hotel. There are 4 elevators for 18 floors and only 2 work, those 2 take for everrrrr. never again.
It was much better that I espected. Great location, friendly stuff. .. Just be careful with street vendors outside of the hotel, they know how messing with currency exchange colombiano pesos with US Dollars. .
Hotel has nothing but outstanding external staff members. They all try so hard for their guest to be happy and joyful. I give them a BIG FIVE STAR. But I am sorry to say that I cannot say the same for their management, nor the hotel itself. And if you do not speak Spanish, do not bother staying here. The hotel ownership is pocketing a lot of money and putting none of it back into the hotel. The hotel has a lot of potential to be a five star, but it is not going to happen with just the hard work of its' employees. Ownership is going to need to spend some of that money fixing rooms. These rooms have nothing pleasant about them. No draws to place your cloths in, a very small flat screen TV on a plain large wall. A bathroom with very old fixtures which may be the original once when the hotel was first built. I can go on and on about the room, but the maid did her job in an outstanding manner. Elevators are extremely warm and take forever to reach whatever location you may be in. There are four elevator doors, but I think that is what they are, doors. When an elevator does finally arrive, you better run because they close very fast. Entertainers were great! They perform slightly at the dinning area, but they really out do themselves at the discotheque. Music was very good for those who love Latin music. Because of a comment a person made concerning a booking going terribly wrong, I decided to call the hotel directly to make sure my booking was for two. I was happy to be confirmed for two, but I was not happy to hear that my All inclusive was not included. Took many calls and a couple of days to get this fixed. At the end it was not worth it. This is the first time I had an All Inclusive which would charge for whatever you consumed from the refrigerator and items they place on top.
Excellent location, good service, good buffet. Helpful staff
This hotel is convienately located. I have stayed here a few times with no complaints. Worth the cost.
It was a positive experience to stay in this Hotel. It was an excellent place in the whole sense. It was a great value for money.
This is a very busy hotel. Breakfast is good but the staff are very strict. We arrived late without booking online and they would not take online bookings that late and proceeded to charge us 2.5 times the price. Then after I had checked out, in the following days, whenever I went to visit my friend who was still there they would not let me in the hotel. Even when I had been a guest the day earlier
In front of the ocean. Too many people in the pool. Small bar & discoteq next to the hotel.
Located in Bocagrande, Hotel Cartagena Plaza is adjacent to Bocagrande Beach and within a 5-minute walk of other popular sights like Rio Cartagena Casino. This 311-room, 4-star hotel has conveniences like an outdoor pool, free in-room WiFi, and a fitness center.
Free buffet breakfast is served each morning from 6:30 AM to 10:00 AM. Enjoy dining at Restaurant Le Place, one of 2 onsite restaurants. Order from 24-hour room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge.
All of Hotel Cartagena Plaza's 311 air-conditioned rooms provide free local calls, safes, and desks. 40-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries.
Hotel Cartagena Plaza features a nightclub, an outdoor pool, and a fitness center. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, luggage storage, and securing valuables. Other amenities at this beach hotel include free WiFi in public areas, a conference center, and a 24-hour business center.
Excellent customer service from the receptionist to bartenders,bellboys,room service, Food delicious, rooms are clean and big, if you want coffee every day in your room you have to make sure you mentioned to the housekeeper, other than that we love it, also make sure you get the the all including package when reserve, you will enjoy more the bar by the pool and the bartenders are super nice.
Dear Traveler, thanks for choosing us! It is our goal to grant unforgettable experiences to our guests. We are happy to know that your stay was excellent, and we would love to have you come back with us and serve you as you deserve. It's always a pleasure, we will be waiting for you with open arms and a big smile. Have a nice day!
Great location , staff Very friendly Except the staff at the breakfast area , they never smiled and looked bothered but other than that great location nice staff
Dear Nancy Thank you for your comments and for a brief description of your stay. For us, your comments are very important for the improvement of our services! We are very happy to know what you did with your stay, a good experience and we would love to have you back with us We will be waiting for you with open arms and a big smile. Happy day!
All of the employees are very friendly and Helpful. The hotel is clean and very safe and secure.
Dear Traveler, Thanks for choosing us! Our goal is to provide unforgettable experiences to our guests while making them feel at home, so please, let us serve you as you deserve once again when you return to our city. It's always a pleasure.
Great breakfast, very clean, great restaurant. The staff not so friendly. Bathroom can improve with better products and towels. Great location across the beach.
Thanks for staying with us. We appreciate your feedback, We will be attentive to your words and personally I will be in charge of supervising the procedures in order to provide the best service.
Angel and hernan the bell hops where awesome very friendly and helpful with tips and suggestions on what to do and where to go! Quick to grab a bag, and always greeted me warmly even while attending Other guest!
Dear Enrique Thank you for giving us an excellent rating and comment, we are very happy to know what made your stay a good experience and we would love to have you back with us. We will be waiting for you with open arms and a big smile. Happy day!
We felt safe at all times at the hotel and in El Centro. Many tourists stayed at Hotel Cartagena. Very nice!
Dear Roger, It is a pleasure to know that your experience in the hotel and Cartagena in general was amazing. We hope to see you again very soon in this, your hotel. Sincerely Oscar Rodriguez Customer service coordinator
Estimado Viajero, En nombre de Hotel Cartagena Plaza, me gustaría agradecerle por tomarse el tiempo para compartir sus valiosos comentarios a través de esta plataforma online. Su opinión es muy importante para nosotros ya que nos esforzamos por crear experiencias auténticas en nuestro Hotel! Después de revisar sus comentarios, le manifestamos nuestras mas sinceras disculpas por no cumplir con la totalidad de sus expectativas. Personalmente supervisare los protocolos de servicio y sea el caso se toman las acciones correctivas del caso. Una vez más, gracias por elegir Hotel Cartagena Plaza, ha sido un placer tenerle con nosotros y reiteremos nuestras disculpas. ¡Siempre es un placer!