Standard Room, 2 Double Beds
from $87
Hotel Cartagena Plaza
3.0 out of 5.0
3.4
out of 5
Average Guest Review
See all 16 reviews
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Recent guest reviews
We felt safe at all times at the hotel and in El Centro. Many tourists stayed at Hotel Cartagena. Very nice!
Hotel en zona segura, con la playa cruzando la calle, el staff es super atento.
I found a blood mark on the pillow case, terrible hotel. Only one elevator was working, i had to down up ad down to the 13th floor 3 times withy 2 babies (7 months and 2 years old)
Nice Hotel, Closed To The Beach, Restaurants And Market Zone.
Not at all what they advertised. It is not a 4 stars hotel. There are 4 elevators for 18 floors and only 2 work, those 2 take for everrrrr. never again.
It was much better that I espected. Great location, friendly stuff. .. Just be careful with street vendors outside of the hotel, they know how messing with currency exchange colombiano pesos with US Dollars. .
Hotel has nothing but outstanding external staff members. They all try so hard for their guest to be happy and joyful. I give them a BIG FIVE STAR. But I am sorry to say that I cannot say the same for their management, nor the hotel itself. And if you do not speak Spanish, do not bother staying here. The hotel ownership is pocketing a lot of money and putting none of it back into the hotel. The hotel has a lot of potential to be a five star, but it is not going to happen with just the hard work of its' employees. Ownership is going to need to spend some of that money fixing rooms. These rooms have nothing pleasant about them. No draws to place your cloths in, a very small flat screen TV on a plain large wall. A bathroom with very old fixtures which may be the original once when the hotel was first built. I can go on and on about the room, but the maid did her job in an outstanding manner. Elevators are extremely warm and take forever to reach whatever location you may be in. There are four elevator doors, but I think that is what they are, doors. When an elevator does finally arrive, you better run because they close very fast. Entertainers were great! They perform slightly at the dinning area, but they really out do themselves at the discotheque. Music was very good for those who love Latin music. Because of a comment a person made concerning a booking going terribly wrong, I decided to call the hotel directly to make sure my booking was for two. I was happy to be confirmed for two, but I was not happy to hear that my All inclusive was not included. Took many calls and a couple of days to get this fixed. At the end it was not worth it. This is the first time I had an All Inclusive which would charge for whatever you consumed from the refrigerator and items they place on top.
Excellent location, good service, good buffet. Helpful staff
This hotel is convienately located. I have stayed here a few times with no complaints. Worth the cost.
It was a positive experience to stay in this Hotel. It was an excellent place in the whole sense. It was a great value for money.
This is a very busy hotel. Breakfast is good but the staff are very strict. We arrived late without booking online and they would not take online bookings that late and proceeded to charge us 2.5 times the price. Then after I had checked out, in the following days, whenever I went to visit my friend who was still there they would not let me in the hotel. Even when I had been a guest the day earlier
In front of the ocean. Too many people in the pool. Small bar & discoteq next to the hotel.
Good service, helpful staff, nice beach front location, close to local attractions.
I have bad experience in this hotel I have to pay another $400 more
I went on vacation to Cartagena the hotel is located just in front of the ocean you can enjoy he beach or the pool on top of the hotel with a beautiful view . The room was ok, clean and comfortable , the breakfast is really good .It is an old building needs some improvements . The only complaint was in the web page they said there was a shuttle from the airport but it is not true. I think you have that service only if you buy the all inclusive .
I recommend this hotel and would stay there again. The beach is across the street, it is centrally located and surrounded by a great shopping area (clothes, restaurants, cafes, drugstores, banks/ATMs). The service staff is very cordial, the rooms very clean, and the wifi is pretty stable. The rates include a huge buffet breakfast and the two restaurants in the hotel have good food at reasonable prices.
Hotel highlights
- Free buffet breakfast
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Located in Bocagrande, Hotel Cartagena Plaza is adjacent to Bocagrande Beach and within a 10-minute walk of other popular attractions like Rio Cartagena Casino. This 3-star hotel has 313 guestrooms and offers conveniences like 2 restaurants, an outdoor pool, and free in-room WiFi. On the beach, it's also near Castillo Grande Beach and Hospital Naval de Cartagena.
Dining
Free buffet breakfast is served each morning from 7:30 AM to 9:30 AM. Enjoy dining at Restaurant Le Place, one of 2 onsite restaurants. Order from 24-hour room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge.
Rooms
All 313 recently renovated rooms provide free local calls and desks. Guests can expect free WiFi and 21-inch LCD TVs with cable channels. Rooms also include hair dryers.
Property features
At Hotel Cartagena Plaza, guests enjoy features like a nightclub, an outdoor pool, and free WiFi in public areas. You can put free parking to good use if you drive. Multilingual staff at the 24-hour front desk can assist with concierge services, luggage storage, and securing valuables. Other amenities at this beach hotel include a conference center, a 24-hour business center, and a free kid's club.
Guest reviews for Hotel Cartagena Plaza
safe and beautiful
Everyone
We felt safe at all times at the hotel and in El Centro. Many tourists stayed at Hotel Cartagena. Very nice!
Everyone
I found a blood mark on the pillow case, terrible hotel. Only one elevator was working, i had to down up ad down to the 13th floor 3 times withy 2 babies (7 months and 2 years old)
Review comment
Aura Liliana Amador responded on Jan 2, 2018
Thanks for your honest opinion. We have sent your comments to the affected personnel. I apologize for this bad experience. It is very disappointing to hear what happened, but we hope you give us another opportunity to show you that we have improved. Please, let me know if you want to deal with the issue personally.
nice hotel
Everyone
Nice Hotel, Closed To The Beach, Restaurants And Market Zone.
overrated
Everyone
Not at all what they advertised. It is not a 4 stars hotel. There are 4 elevators for 18 floors and only 2 work, those 2 take for everrrrr. never again.
good hotel
Couples
It was much better that I espected. Great location, friendly stuff. .. Just be careful with street vendors outside of the hotel, they know how messing with currency exchange colombiano pesos with US Dollars. .
short trip amen...
Couples
Hotel has nothing but outstanding external staff members. They all try so hard for their guest to be happy and joyful. I give them a BIG FIVE STAR. But I am sorry to say that I cannot say the same for their management, nor the hotel itself. And if you do not speak Spanish, do not bother staying here. The hotel ownership is pocketing a lot of money and putting none of it back into the hotel. The hotel has a lot of potential to be a five star, but it is not going to happen with just the hard work of its' employees. Ownership is going to need to spend some of that money fixing rooms. These rooms have nothing pleasant about them. No draws to place your cloths in, a very small flat screen TV on a plain large wall. A bathroom with very old fixtures which may be the original once when the hotel was first built. I can go on and on about the room, but the maid did her job in an outstanding manner. Elevators are extremely warm and take forever to reach whatever location you may be in. There are four elevator doors, but I think that is what they are, doors. When an elevator does finally arrive, you better run because they close very fast. Entertainers were great! They perform slightly at the dinning area, but they really out do themselves at the discotheque. Music was very good for those who love Latin music. Because of a comment a person made concerning a booking going terribly wrong, I decided to call the hotel directly to make sure my booking was for two. I was happy to be confirmed for two, but I was not happy to hear that my All inclusive was not included. Took many calls and a couple of days to get this fixed. At the end it was not worth it. This is the first time I had an All Inclusive which would charge for whatever you consumed from the refrigerator and items they place on top.
colombian beach
Couples
Excellent location, good service, good buffet. Helpful staff
business trip
BusinessTravelers
This hotel is convienately located. I have stayed here a few times with no complaints. Worth the cost.
pleasant and relaxing
Couples
It was a positive experience to stay in this Hotel. It was an excellent place in the whole sense. It was a great value for money.
short stay
GetawayWithFriends
This is a very busy hotel. Breakfast is good but the staff are very strict. We arrived late without booking online and they would not take online bookings that late and proceeded to charge us 2.5 times the price. Then after I had checked out, in the following days, whenever I went to visit my friend who was still there they would not let me in the hotel. Even when I had been a guest the day earlier
Dear Roger, It is a pleasure to know that your experience in the hotel and Cartagena in general was amazing. We hope to see you again very soon in this, your hotel. Sincerely Oscar Rodriguez Customer service coordinator