The perfect location.
Incredible staff and service! Great location and in the heart of getsemani.
Excellent staff, good location. Small rooms but cozy.
Other than not having a jacuzzi and some loud guests this js my favorite hotel in Colombia. Great staff. Kelly and Alfonso especially.
Although the hotel amenities, food and location were all great, we arrived to a significant problem that was poorly handled by the staff at reception. We were told that there was a maintenance problem with our room, and as the hotel was fully booked, they needed to send us to another hotel. While the other hotel was only five minutes away, the location was unattractive and definitely resulted in a feeling like we lost one of our three days in Cartagena. The staff offered a meal and a 30-minute massage to make up for the lost night, which was something, but the bigger problem was the way in which they communicated the issue. They left it to the youngest staff person who did not speak any English while the other staff in the reception area looked on and didn’t offer any help with English until our frustration levels were heightened. This was unfortunate for the young staff member and for us. We certainly understand that problems happen and one must be flexible while traveling, but the hotel did not handle this issue well at all upon arrival, although they did do everything they could to make it up, including comping our laundry service. The food is great, the rooftop pool is lovely, and the location can’t be beat. Despite the problem we experienced, I would recommend a stay here and wish the staff all the best with their continued professional development.
The rooftop pool was my favorite thing about Cartagena
Sleek, clean, friendly staff. Small rooms with slow internet.
I stayed at the allure from jan23-Jan28,very good hotel.Staff is nice,place is clean,great location.
Bed was comfortable but no place to unpack for our week stay
This was our second time staying at the Allure Chocolat and it was just as excellent as the first time, maybe even better. Wonderful staff, always friendly and helpful, beautiful rooms scented with aromas of your choice, the pool and bar are top notch and the breakfasts are so good even the local birds want a part of it. Highly recommend this wonderful hotel!
Great hotel within the Walled City but far enough away from the hustle and bustle of the Old City (it’s a short five minute walk away). Very clean, comfortable rooms. Outstanding authentic Colombian breakfast included. Extremely polite and friendly staff whose goal is to make your stay the best possible. Great pool, deck, and bar for your enjoyment. Would absolutely stay at the Allure Chocolat again!
Nice property just steps away from old city. Delicious breakfast with great variety. Rooms are beautiful.
This hotel made my 30th birthday so memorable. Around 15 minutes from the airport to the hotel which was great. The location is amazing - so close to the Old City without dealing with all the traffic and crowds and at the same time right in Getsemani. Its the perfect location to visit both and I was so happy with the hotel. Best customer service from check in, breakfast, room maid, to check out. The hotel is so clean and quiet. Rooftop infinity pool is amazing in the heat (only a few lounge chairs but that didn't bother me as I would rather be in the pool). There is also another level for a rooftop lounge that gives a great view of the city. Breakfast selection is great - and I loved the people who were working the breakfast hour - so friendly and caring. The room is so neat and clean. Loved the garden wall view rather than seeing the city - it made you feel one with nature. The shower is so tall and comes with a rain shower head - so perfect. There is also a mini market to get water, beer, souvenirs, etc to the right of the hotel. You won't be disappointed if you choose this hotel and I say that with absolute confidence.
Close to convention center; good bkfst., rooftop pool.Rooms quite small many w no external view. Horrible acoustics.Staff not bilingual, weak security.
Great staff, friendly and willing to help. Very clean and comfortable public spaces and rooms. Small pool and limited lounge availability ...could be improved. Rooms are very nice .....we stayed in a luxury view room more square meters however we were given city view over very busy street... beware when booking for Fri, Sat and Sunday as the party goes on thru the night in Cartagena...unfortunately the hotel was booked so we could not relocate. Very unfortunate but overall a great place if they could put in sound proof windows.
We loved this hotel, they are a boutique hotel, which is very focused on customer service. we felt very welcome there. the location is just outside of the walled city of Cartagena, in a great neighborhood that is less crowded, called Getsemani. The rooftop pool was great with wonderful views. The only slight negative is that you could hear the cars on a busy street behind the hotel from the room we were in. But the entrance to the hotel is on a quieter street facing the water and across from a convention center, so it probably just depends which way your room faces. we would totally recommend this hotel and stay there again.
Located on the road facing Cartagea’s harbor in the up-and-coming Getsemaní neighborhood, this hotel is conveniently located to access the wonderful Historic Center while maintaining a peaceful ambience. The staff was great, breakfast service wonderful, and the rooftop pool setting delightful. Our only complaint was the quality of the bar drinks at the rooftop bar: weak in alcohol content and lacking authenticity to what the drinks purported to be. Otherwise, we really enjoyed our stay here.
Great hotel, location couldnt have been better, amazing breakfast served daily.
Very comfortable hotel with attentive staff. Good location.
Rooms are a bit small but mod and classy. Staff super friendly and location is really convenient. Cool use of living walls outside rooms that lack views. My room was really quiet except the first night with a raging wedding reception on the roof terrace above my head till 1 am.
Located in Cartagena Walled City, Allure Chocolat by Karisma Hotels & Resorts is within a 5-minute walk of popular attractions such as Santisima Trinidad Church and Ciudad Movil Cultural Center. This 4-star hotel has 72 guestrooms and offers an outdoor pool, free in-room WiFi, and a rooftop terrace.
Enjoy a bite to eat at Red Knife, the hotel's onsite restaurant. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the 2 coffee shops/cafés. For your convenience, a full breakfast is served for a fee each morning from 6:30 AM to 10:30 AM.
All 72 soundproofed accommodations feature a separate bedroom. Guests can expect free WiFi and 42-inch flat-screen TVs with satellite channels. Pillowtop beds grant a restful night's sleep, and bathrooms offer rainfall showers, hair dryers, and free toiletries. IPod docks, refrigerators, and minibars are also standard.
Allure Chocolat by Karisma Hotels & Resorts offers an outdoor pool, a rooftop terrace, and free WiFi in public areas. If you drive, self parking is COP 25000 per day, or you can take advantage of the airport shuttle (available 24 hours) for COP 120000 per vehicle roundtrip. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, dry cleaning/laundry, and securing valuables. Other amenities at this boutique hotel include a meeting room, a 24-hour business center, and a computer station.
The perfect location.
Incredible staff and service! Great location and in the heart of getsemani.
Dear expedia user, Thank you for selecting Allure Chocolat Hotel by Karisma as hosts for your most recent visit. We work hard in creating a truly memorable experience for each and every guest So it brings me great joy to know our team went the extra mile and that they had such a positive impact on your vacation experience.
Excellent staff, good location. Small rooms but cozy.
Dear expedia user, Thank you for such a wonderful review and for sharing your experiences with the Trip advisor community. I’m sure your review will help many with future vacation choices. It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be.
Other than not having a jacuzzi and some loud guests this js my favorite hotel in Colombia. Great staff. Kelly and Alfonso especially.
Dear Dory, Thank you for your review! We look forward to the opportunity to welcome you back very soon!
Although the hotel amenities, food and location were all great, we arrived to a significant problem that was poorly handled by the staff at reception. We were told that there was a maintenance problem with our room, and as the hotel was fully booked, they needed to send us to another hotel. While the other hotel was only five minutes away, the location was unattractive and definitely resulted in a feeling like we lost one of our three days in Cartagena. The staff offered a meal and a 30-minute massage to make up for the lost night, which was something, but the bigger problem was the way in which they communicated the issue. They left it to the youngest staff person who did not speak any English while the other staff in the reception area looked on and didn’t offer any help with English until our frustration levels were heightened. This was unfortunate for the young staff member and for us. We certainly understand that problems happen and one must be flexible while traveling, but the hotel did not handle this issue well at all upon arrival, although they did do everything they could to make it up, including comping our laundry service. The food is great, the rooftop pool is lovely, and the location can’t be beat. Despite the problem we experienced, I would recommend a stay here and wish the staff all the best with their continued professional development.
Dear Thank you very much for taking the time to share your experience, it was an honor to host your recent stay with us. We are disappointed to learn of the challenges you encountered with services extended by members of our teams. We are known to provide our guests with an unmatched level of service however I am very sorry if that was not your experience. We hope to have an opportunity to host you once again in the future, so that we may provide you with the stay you had envisioned. Kind Regards,
The rooftop pool was my favorite thing about Cartagena
Greetings dear. We are pleased to know that you enjoy our spaces, especially our pool. We hope to have you with us again. See you soon!
Sleek, clean, friendly staff. Small rooms with slow internet.
Regards, dear. Thank you for choosing us as your place of accommodation in Cartaganea. We are pleased to know that you had a good experience in our facilities, we regret the inconveniences presented during your stay. We work constantly to offer the best of the best. It will always be welcome. See you soon!
I stayed at the allure from jan23-Jan28,very good hotel.Staff is nice,place is clean,great location.
Bed was comfortable but no place to unpack for our week stay
Thank you for your comments and for sharing your experiences with the community. I’m sure your review will help many with future vacation choices. Please apologize for any area of our services that did not achieve your expectations, we have shared with the necessary departments. Our mission is to make every stay as close to perfection Kind Regards,
This was our second time staying at the Allure Chocolat and it was just as excellent as the first time, maybe even better. Wonderful staff, always friendly and helpful, beautiful rooms scented with aromas of your choice, the pool and bar are top notch and the breakfasts are so good even the local birds want a part of it. Highly recommend this wonderful hotel!
Thank you for such a wonderful review and for sharing your experiences with the community. I’m sure your review will help many with future vacation choices. We are truly very happy to know that one more we have achieved your expectations and very happy to know we have surpass last experience. Our mission is to make every stay as close to perfection
Dear expedia user, Thank you for allowing us to host you during your recent visit and for taking the time to share your words of appreciation.