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Recent guest reviews

Unfortunately because of COVID, the hot tub was closed, restaurant closed, breakfast not served, and cookies at night discontinued. And there was no mention of this on their website.

Quiet. We were able to rest well at night. Beds were really comfortable too

Even during COVID the hotel kept the pool open. This was a nice feature.

The hotel was pet friendly. It is not as close to the beach as it appeared.

Great hotel. Wish they had at least breakfast to go like most hotels during COVID

Hotel was very nice and clean. Front desk wasn't friendly during check-in or very helpful with directions to room.

The room smelled fresh and clean. It looked very clean as well.

The elevator smelled wonderful. The rooms were very nice, fresh smelling, and clean. The level of service was fantastic.

Great value! Really nice room and large bathroom. Would definitely recommend.

Very clean really nice place, very friendly staff rooms were nice and comfortable

Great quiet clean place to stay with GREAT SERVICE

The ac wasent working that well besides that it was a great stay

Great staff and pool/hot tub! Breakfast is always good here, and our kids love the cookies and milk each evening!

For the cost of a night here I feel it should be a bit nicer. But that’s opinion.

Next to a train station, noise at all hrs of the night. Family and I were left outside to sleep in the car because room reserved was not available, and they receptionist wasn't able to move us to one of the vacant rooms available. Room had a strong dog odor, both my children have allergies and had runny nose and red eyes thought our stay. Couldn't stay another night.

Avenida Encinas Carlsbad CA

Hotel highlights

  • Close to Carlsbad Premium Outlets
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Carlsbad Premium Outlets is within a mile (2 km) of West Inn & Suites, and other popular sites like Legoland California are within a couple of miles (3 km). This 3.5-star hotel has 86 guestrooms and offers an outdoor pool, a 24-hour fitness center, and free in-room WiFi.


Dining

Enjoy a bite to eat at West Steak and Seafood, the hotel's onsite restaurant.


Rooms

All 86 rooms feature microwaves, refrigerators, and free bottled water. Guests can expect flat-screen TVs with DVD players, along with free WiFi and wired Internet. Pillowtop beds sport Egyptian cotton sheets and down comforters, and bathrooms offer hair dryers. Safes, phones, and ironing boards are other standard amenities.


Property features

At West Inn & Suites, guests enjoy features like an outdoor pool, a 24-hour fitness center, and a spa tub. A stay here includes free parking. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free WiFi in public areas, a 24-hour business center, and coffee/tea in a common area.

Room options

Classic Room, 1 King Bed

1 King Bed | Sleeps 2

Grand Room, 2 King Beds

2 King Beds | Sleeps 4

Signature Room, 1 King Bed

1 King Bed | Sleeps 2

Premiere King Suite

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Guest reviews for West Inn & Suites

Everyone (16) Couples (20) Business (2) Family (37) Friends (1)
2
Family

Unfortunately because of COVID, the hot tub was closed, restaurant closed, breakfast not served, and cookies at night discontinued. And there was no mention of this on their website.

By on Jun 2, 2021

5
Everyone

By on Dec 2, 2020

Review comment responded on Dec 8, 2020

Thank you for giving us a perfect score during your recent stay with us. We truly appreciate your business and thank you for choosing West Inn and Suites for your lodging needs in the Carlsbad area. We look forward to your next visit. Hotel Management Team

4
Family

Quiet. We were able to rest well at night. Beds were really comfortable too

By on Oct 25, 2020

Review comment responded on Oct 29, 2020

Thank you for your feedback regarding your recent stay with us. We are delighted to hear that you were able to rest well. We truly appreciate your business and thank you for choosing West Inn and Suites for your lodging needs in the Carlsbad area. We look forward to your next visit. Hotel Management Team

4
Family Family

Even during COVID the hotel kept the pool open. This was a nice feature.

By on Sep 14, 2020

Review comment responded on Sep 16, 2020

Thank you for your feedback regarding your recent stay with us. We are delighted to hear that you were pleased that our pool was open during your visit. We are hoping to bring back the rest of our amenities as soon as the County lifts up the order. We truly appreciate your business and we look forward to your next visit. Hotel Management Team

4
Family

The hotel was pet friendly. It is not as close to the beach as it appeared.

By on Sep 7, 2020

Review comment responded on Sep 9, 2020

Thank you for your feedback regrading your recent stay with us. We appreciate your business and thank you for choosing West Inn & Suites for your lodging needs in the Carlsbad area. Hotel Management Team

5
Family Family

Great hotel. Wish they had at least breakfast to go like most hotels during COVID

By , from arizona on Aug 14, 2020

Review comment responded on Aug 16, 2020

Thank you for your perfect score. We appreciate your comments about breakfast. We have temporarily waived our amenity fee since we are not able to provide breakfast, cookies and milk at night and shuttle service, We hope to bring back all of these amenities as soon as the County lifts up the order. We truly appreciate your business and thank you for choosing West Inn & Suites for your lodging needs. Hotel Management Team

4
Family

Hotel was very nice and clean. Front desk wasn't friendly during check-in or very helpful with directions to room.

By , from WA on Aug 4, 2020

Review comment responded on Aug 6, 2020

Thank you for your feedback regarding your recent stay with us. We are sorry to hear that our staff was not friendly nor helpful with directions to your room. We will take the necessary steps to correct this to prevent future occurrence. We apologize for the inconvenience this matter may have caused you. Thank you for choosing West Inn & Suites for your lodging needs in the Carlsbad area. Hotel Management Team

4
Friends

The room smelled fresh and clean. It looked very clean as well.

By , from Phoenix, Az on Jul 29, 2020

Review comment responded on Jul 31, 2020

Thank you for your feedback regarding your recent stay with us. We are happy to know that our room smelled fresh and clean. We truly appreciate your business and we look forward to your next visit. Hotel Management Team

5
Everyone

By on Jun 29, 2020

Review comment responded on Jul 2, 2020

Thank you for your 5 out of 5 star rating. We appreciate your business and we hope to see you again in the near future. General Manager (7/1/20)

5
Family

The elevator smelled wonderful. The rooms were very nice, fresh smelling, and clean. The level of service was fantastic.

By , from Palm Springs on Mar 8, 2020

Review comment responded on Mar 8, 2020

Dear Autumn, Thank you for your review. We appreciate your feedback and I'm very pleased that you enjoyed your stay and service. We hope to see you again soon!

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