Unfortunately because of COVID, the hot tub was closed, restaurant closed, breakfast not served, and cookies at night discontinued. And there was no mention of this on their website.
Quiet. We were able to rest well at night. Beds were really comfortable too
Even during COVID the hotel kept the pool open. This was a nice feature.
The hotel was pet friendly. It is not as close to the beach as it appeared.
Great hotel. Wish they had at least breakfast to go like most hotels during COVID
Hotel was very nice and clean. Front desk wasn't friendly during check-in or very helpful with directions to room.
The room smelled fresh and clean. It looked very clean as well.
The elevator smelled wonderful. The rooms were very nice, fresh smelling, and clean. The level of service was fantastic.
Great value! Really nice room and large bathroom. Would definitely recommend.
Very clean really nice place, very friendly staff rooms were nice and comfortable
Great quiet clean place to stay with GREAT SERVICE
The ac wasent working that well besides that it was a great stay
Great staff and pool/hot tub! Breakfast is always good here, and our kids love the cookies and milk each evening!
For the cost of a night here I feel it should be a bit nicer. But that’s opinion.
Next to a train station, noise at all hrs of the night. Family and I were left outside to sleep in the car because room reserved was not available, and they receptionist wasn't able to move us to one of the vacant rooms available. Room had a strong dog odor, both my children have allergies and had runny nose and red eyes thought our stay. Couldn't stay another night.
Carlsbad Premium Outlets is within a mile (2 km) of West Inn & Suites, and other popular sites like Legoland California are within a couple of miles (3 km). This 3.5-star hotel has 86 guestrooms and offers an outdoor pool, a 24-hour fitness center, and free in-room WiFi.
Enjoy a bite to eat at West Steak and Seafood, the hotel's onsite restaurant.
All 86 rooms feature microwaves, refrigerators, and free bottled water. Guests can expect flat-screen TVs with DVD players, along with free WiFi and wired Internet. Pillowtop beds sport Egyptian cotton sheets and down comforters, and bathrooms offer hair dryers. Safes, phones, and ironing boards are other standard amenities.
At West Inn & Suites, guests enjoy features like an outdoor pool, a 24-hour fitness center, and a spa tub. A stay here includes free parking. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free WiFi in public areas, a 24-hour business center, and coffee/tea in a common area.
Unfortunately because of COVID, the hot tub was closed, restaurant closed, breakfast not served, and cookies at night discontinued. And there was no mention of this on their website.
Quiet. We were able to rest well at night. Beds were really comfortable too
Thank you for your feedback regarding your recent stay with us. We are delighted to hear that you were able to rest well. We truly appreciate your business and thank you for choosing West Inn and Suites for your lodging needs in the Carlsbad area. We look forward to your next visit. Hotel Management Team
Even during COVID the hotel kept the pool open. This was a nice feature.
Thank you for your feedback regarding your recent stay with us. We are delighted to hear that you were pleased that our pool was open during your visit. We are hoping to bring back the rest of our amenities as soon as the County lifts up the order. We truly appreciate your business and we look forward to your next visit. Hotel Management Team
The hotel was pet friendly. It is not as close to the beach as it appeared.
Thank you for your feedback regrading your recent stay with us. We appreciate your business and thank you for choosing West Inn & Suites for your lodging needs in the Carlsbad area. Hotel Management Team
Great hotel. Wish they had at least breakfast to go like most hotels during COVID
Thank you for your perfect score. We appreciate your comments about breakfast. We have temporarily waived our amenity fee since we are not able to provide breakfast, cookies and milk at night and shuttle service, We hope to bring back all of these amenities as soon as the County lifts up the order. We truly appreciate your business and thank you for choosing West Inn & Suites for your lodging needs. Hotel Management Team
Hotel was very nice and clean. Front desk wasn't friendly during check-in or very helpful with directions to room.
Thank you for your feedback regarding your recent stay with us. We are sorry to hear that our staff was not friendly nor helpful with directions to your room. We will take the necessary steps to correct this to prevent future occurrence. We apologize for the inconvenience this matter may have caused you. Thank you for choosing West Inn & Suites for your lodging needs in the Carlsbad area. Hotel Management Team
The room smelled fresh and clean. It looked very clean as well.
Thank you for your feedback regarding your recent stay with us. We are happy to know that our room smelled fresh and clean. We truly appreciate your business and we look forward to your next visit. Hotel Management Team
Thank you for your 5 out of 5 star rating. We appreciate your business and we hope to see you again in the near future. General Manager (7/1/20)
The elevator smelled wonderful. The rooms were very nice, fresh smelling, and clean. The level of service was fantastic.
Dear Autumn, Thank you for your review. We appreciate your feedback and I'm very pleased that you enjoyed your stay and service. We hope to see you again soon!
Thank you for giving us a perfect score during your recent stay with us. We truly appreciate your business and thank you for choosing West Inn and Suites for your lodging needs in the Carlsbad area. We look forward to your next visit. Hotel Management Team