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Park Plaza Cardiff

4.0 out of 5.0

Recent guest reviews

This is the noisiest hotel I’ve ever had the unfortunate pleasure to stay in. If you do stay pray you aren’t in room 111 I’m writing this review at 11.53 with what sounds like a personal DJ in the room with me. The reception provided earplugs (not a good sign when they keep them) and I can still hear the music quite clearly with them in. The bed is actually vibrating with the bass of the music. I’m very disappointed a hotel like this has such a big internal noise issue!!

Stayed here for business. First impression friendly helpful staff, second impression the same and nothing changed throughout. Accessible room narrow but nice quality furnishings. Wet room well laid out but sink too low and toilet too high. Shower temperature set so low it was like showering in the North Sea and made us liable to hypothermia. And water spread everywhere.....but still quite good! Breakfast excellent and evening meal in main restaurant very good quality food and open kitchen which we sat near. Very amusing angry head chef dealing with newbie trainees.....really enjoyed it!! Would recommend.

Very clean room, very comfortable and spacious room Very nice bar Friendly staff Definitely recommend this hotel if you staying in Cardiff, most hotels are very busy and noisy but this one was quiet and comfortable

Visited on a Sunday, check in was pleasant and quick, was offered an upgrade due to Club Carlson status. The room was facing the funfair in the square, but the noise was not intrusive and didn't continue late. Enormous bed, clean room and bathroom, all very good. Breakfast choices were fresh and excellent : I like that the hot choices were on the kitchen counter side rather than in the main restaurant, with the chef making sure the dishes were hot and fresh.

Lovely, efficient staff to kick it all off, and in a quieter part of Cardiff if you want that sort of thing - could hear a bit of liveliness until about midnight, then nothing. Room was nice, but nothing amazing, bed OK, but shower and bath very good. We didn't try any of the grub or the bar, but both looked nice.

My sister & I chose this overnight stay as part of an annual Christmas shopping trip. The swimming pool was a bit cold and evening restaurant staff could have been a bit more attentive. That said this deal is good value for money and we had a great time.

I was invited to the Christmas shopping evening at the Laguna Spa. Mulled wine, mince pies and two taster treatments. Plus 10% of any purchase, all for the bargain price of £5! To be donated to Cancer research Wales!! What a wonderful evening! Plenty of mulled wine, free raffle and a goodie bag with Spa products and vouchers. A lovely scalp massage followed by a hand and arm massage. No hard sell to purchase anything although I did get a few bargains. All staff were friendly and chatty. My friends and I felt completely relaxed and somewhat spoilt for two hours! I really hope they do the same next year. Later we dined in the downstairs bar, using one of the vouchers from our goodie bag we had money deducted from our bill. The food was delicious and good value for money. The staff were courteous and welcoming. Again another relaxed experience. Will definitely dine again!

Comfortable hotel with all amentities staffed by friendly, helpful people. Rooms are spacious, super comfortable, quiet and clean. The facilities are excellent and staff attentive and keen to provide any help required. All in all a great place to stay.

Very nice place with a super-helpful staff! We always have a lot of questions, and goofy issues come up. They were great--we got everything we needed. The lobby area is truly inviting, for business, families and just hanging out. Go ahead and include the breakfast--they're very nice there, too! If you want a view, ask in advance...we were on the inside, which, on a rainy day is pretty dreary. That was the only downer, but not really important at all, given what a lovely city Cardiff is!

We stayed here for three nights post wedding for a few days away. Lovely hotel, clean n tidy. The lobby area was lovely with open fires. Even better as cold outside! Staff were spot on and very helpful. Even helped with printing documents. The beds are large and plenty of hot water. Mini bar too. Slight Road noise from North side of building. Close to town and gardens. Unfortunately no parking, but there is an ncp opposite. Would return for such a good stay. There is a spa onsite with pool and steam. The gym is also very well equipped!!

Grey friars Road Cardiff Wales

Hotel highlights

  • Walking distance to Cardiff University and National Museum Wales
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Park Plaza Cardiff places you within a 10-minute stroll of popular attractions such as Cardiff University and National Museum Wales. This 4-star hotel has 129 guestrooms and offers conveniences like a restaurant, a full-service spa, and an indoor pool. It's in central Cardiff and also a short walk from Cardiff Castle and Principality Stadium.


Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service. For your convenience, breakfast is served for a fee each morning.


All 129 air-conditioned rooms feature minibars, coffee makers, and laptop-compatible safes. TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Phones, ironing boards, and desks are other standard amenities.

Property features

Park Plaza Cardiff features a full-service spa, an indoor pool, and a health club. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this spa hotel include a spa tub, a steam room, and free WiFi in public areas.

Room options

Executive Room

King 1 | Sleeps 3

Superior Room (City Hall Facing)

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

88% of guests recommend this hotel

Total of 2390 reviews