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Hôtel Le Donjon - Coeur de la Cité Médiévale

4.0 star property
Hotel with a restaurant, steps from Aude Gate

Choose dates to view prices

Photo gallery for Hôtel Le Donjon - Coeur de la Cité Médiévale

Lobby lounge
Lobby
Lobby sitting area
Daily buffet breakfast (EUR 18 per person)
Garden

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service

Explore the area

View in a map
2 Rue du Comte Roger, Carcassonne, Aude, 11000
  • Place, Historic Fortified City of Carcassonne
    ‪1 min walk‬
  • Place, Aude Gate
    ‪2 min walk‬
  • Place, Château Comtal
    ‪3 min walk‬
  • Airport, Carcassonne (CCF-Pays Cathare)
    ‪10 min drive‬

Room options

View all photos for Classic Room

Classic Room | Minibar, in-room safe, individually decorated, desk

Classic Room

9.2 out of 10
Wonderful
(12 reviews)
  • 161 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room

Minibar, in-room safe, individually decorated, desk

Superior Double Room

8.6 out of 10
Excellent
(19 reviews)
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Twin Room

Minibar, in-room safe, individually decorated, desk

Superior Twin Room

9.0 out of 10
Wonderful
(9 reviews)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Triple Room

Minibar, in-room safe, individually decorated, desk

Superior Triple Room

9.4 out of 10
Exceptional
(21 reviews)
  • Sleeps 3
  • 3 Twin Beds OR 1 Double Bed and 1 Twin Bed

View all photos for Family Room

Family Room | Minibar, in-room safe, individually decorated, desk

Family Room

9.2 out of 10
Wonderful
(7 reviews)
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Junior Suite

Minibar, in-room safe, individually decorated, desk

Junior Suite

10.0 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed, 1 Twin Bed and 1 Twin Trundle Bed

About the neighborhood

Carcassonne

Located in City of Carcassonne, Hôtel Le Donjon - Coeur de la Cité Médiévale is next to popular attractions like Aude Gate and School Museum. This 43-room, 4-star hotel welcomes guests with conveniences like a restaurant, a bar/lounge, and free in-room WiFi.

What's nearby

  • Historic Fortified City of Carcassonne - 1 min walk - 0.0 miles
  • Aude Gate - 2 min walk - 0.1 miles
  • Narbonnaise Gate - 2 min walk - 0.1 miles
  • Basilica of St. Nazaire and St. Celse - 2 min walk - 0.1 miles
  • Château Comtal - 3 min walk - 0.2 miles

Getting around

  • Carcassonne Station - 6 min drive
  • Carcassonne (CCF-Pays Cathare) - 17 min drive

Restaurants

  • ‪Bar Restaurant le Sénéchal - ‬1 min walk
  • ‪La Taverne du Chateau - ‬1 min walk
  • ‪Comte Roger - ‬1 min walk
  • ‪La Girouette - ‬1 min walk
  • ‪Le Trouvère - ‬1 min walk

About this property

Hôtel Le Donjon - Coeur de la Cité Médiévale

Hotel with a restaurant, steps from Aude Gate
Hôtel Le Donjon - Coeur de la Cité Médiévale features free WiFi in public areas, meeting rooms, and a business center. Valet parking is offered for EUR 24 per night. Multilingual staff at the 24-hour front desk can assist with tours or tickets, securing valuables, and dry cleaning/laundry. Additional amenities include a meeting room, free newspapers, and laundry facilities.
23-inch TVs are available for entertainment, and guests can stay connected with free WiFi. Minibars, coffee makers, and free local calls are other standard amenities.
The recreational activities listed below are available either on site or nearby; fees may apply.

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9.6 out of 10, Exceptional, 1,000 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Secured, uncovered valet parking on site (EUR 24 per night; includes in/out privileges)
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 18 for adults and EUR 9 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Brasserie Le Donjon

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Outdoors

  • Garden

Accessibility

  • No elevator

More

  • 2 buildings
  • 3 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 23-inch TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Individual decor
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for EUR 15 per pet, per night
  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 12 years old and younger stay free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: EUR 3.08 per person, per night. This tax does not apply to children under 18 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately EUR 18 for adults and EUR 9 for children
  • Uncovered valet parking fee: EUR 24 per night (in/out privileges)
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM—-anytime
  • Check-out: 11:30 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers valet parking (fees apply), along with a car charging station.
Property Registration Number FR39326379401

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • The minimum check-in age for Spring Break is 18 years old.
  • This property accepts credit cards and cash.
  • Onsite safety features include a smoke detector.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Due to national regulations, cash transactions can't exceed EUR 1000 at this property. For additional details, contact the property using the contact information on your booking confirmation.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Best Western Donjon
Best Western Donjon Carcassonne
Best Western Donjon Hotel
Best Western Donjon Hotel Carcassonne
Best Western Carcassonne
Best Western Hotel Carcassonne
Carcassonne Best Western
Best Western Donjon Remparts Hotel Carcassonne
Best Western Donjon Remparts Hotel
Best Western Donjon Remparts Carcassonne
Best Western Donjon Remparts
Best Western Le Donjon Les Remparts

Frequently asked questions

Is a free cancellation option available at Hôtel Le Donjon - Coeur de la Cité Médiévale?

Hôtel Le Donjon - Coeur de la Cité Médiévale provides free cancellation on certain room rates. For additional details, look at the cancellation policy on Orbitz.

What's there to see around Hôtel Le Donjon - Coeur de la Cité Médiévale?

This hotel is situated in City of Carcassonne, just steps from Historic Fortified City of Carcassonne and Aude Gate, and within a short walk of Basilica of St. Nazaire and St. Celse. You'll also find Narbonnaise Gate and Château Comtal less than a mile away.

Is there parking available at Hôtel Le Donjon - Coeur de la Cité Médiévale?

Yes, secured valet parking is offered for EUR 24 per night with in/out privileges. Though parking is limited, electric car charging is also available.

Does Hôtel Le Donjon - Coeur de la Cité Médiévale feature a casino at the property?

No, Hôtel Le Donjon - Coeur de la Cité Médiévale doesn't have a casino.

Is there an indoor pool at Hôtel Le Donjon - Coeur de la Cité Médiévale?

No, there is no indoor pool at this hotel.

Is Hôtel Le Donjon - Coeur de la Cité Médiévale good for couples?

Couples staying at this hotel will appreciate amenities like a minibar as well as a bar and a restaurant.

Does Hôtel Le Donjon - Coeur de la Cité Médiévale have a hot tub?

No, this hotel doesn't have a spa tub.

Does Hôtel Le Donjon - Coeur de la Cité Médiévale feature a restaurant that includes a breakfast menu?

Yes, Hôtel Le Donjon - Coeur de la Cité Médiévale serves buffet breakfast for a surcharge each morning at Brasserie Le Donjon.

Does Hôtel Le Donjon - Coeur de la Cité Médiévale allow pets to stay for free?

Although they can't stay for free, pets are welcome at Hôtel Le Donjon - Coeur de la Cité Médiévale for a fee of EUR 15 per pet, per night.

Does Hôtel Le Donjon - Coeur de la Cité Médiévale have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to Hôtel Le Donjon - Coeur de la Cité Médiévale?

The closest major airport to Hôtel Le Donjon - Coeur de la Cité Médiévale is Carcassonne (CCF-Pays Cathare), which is 5.2 mi away (17 minutes by car). Another top airport is Castres (DCM-Mazamet), which is around 24.3 mi away.

Are there rooms with balconies that I can book at Hôtel Le Donjon - Coeur de la Cité Médiévale?

No, at Hôtel Le Donjon - Coeur de la Cité Médiévale, there aren't any guestrooms that list a balcony.

Hôtel Le Donjon - Coeur de la Cité Médiévale Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 637 out of 1003 reviews
Rating 8 - Good. 254 out of 1003 reviews
Rating 6 - Okay. 74 out of 1003 reviews
Rating 4 - Poor. 25 out of 1003 reviews
Rating 2 - Terrible. 13 out of 1003 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Robin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking “Welcomer/Valet” met us in the parking lot and took our bags to the room for us. The receptionist at the front desk was very helpful and made check in very easy. Our room came with a private garden area that we could sit in to enjoy time outside. The room was a good size for our two night stay and the hotel was located within walking distance to the castle, restaurants, a boulangerie and shopping. We had a wonderful stay and only wish it could have been longer. Breakfast was offered for a cost but we opted not to take it, using the boulangerie down the street for a light breakfast.
Stayed 2 nights in Sep 2025

10/10 Excellent

Sophie

Stayed 3 nights in Sep 2025

4/10 Poor

Bernie

Disliked: Property conditions & facilities, room comfort
Small room in another building
Stayed 2 nights in Sep 2025

6/10 Okay

eric

Hôtel très bien placé mais vieillissant la salle de bain n’était pas nette une baignoire réparée, des joints noirs pas très net. On est loin des 4 étoiles
Stayed 1 night in Sep 2025

10/10 Excellent

Gabriel Alejandro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff at the Restaurant
Stayed 1 night in Sep 2025

10/10 Excellent

kEvin J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely
Stayed 1 night in Aug 2025

10/10 Excellent

Alma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect to stay inside the old city!
Stayed 2 nights in Aug 2025

10/10 Excellent

Sofia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in the middle of the old town so is was perfect for us because we wanted the experience and it didn’t disappoint. I recommend it. If you come by car, reach out to the hotel to get the instructions of where to park since you cant reach the hotel driving. The staff were very friendly and although somewhat dated, the room had the French charm i was expecting. Very nice!
Stayed 1 night in Aug 2025

10/10 Excellent

Hugh, Stittsville

Liked: Cleanliness, staff & service, property conditions & facilities
Great location!
Stayed 2 nights in Aug 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is inside the grounds of the medieval castle. It is absolutely breathtaking and will blow you away. You have to park about 5-10 mins away and walk into the castle grounds to the hotel. Inside the walls is like being transported back to the middle-ages. There are lots of little boutique shops and restaurants. The hotel was very nice and the staff were extremely helpful. The breakfast is also worth checking out. It was great!
Stayed 1 night in Aug 2025

10/10 Excellent

ILEANA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Amit and Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely stunning-the service, the buffet breakfast, the grounds, the rooms. 10/10.
Stayed 1 night in Aug 2025

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel's location in the center of the medieval city is ideal. It's an oasis amid the crowds that visit each day. As you cannot bring your car into the medieval city, the hotel has an efficient system in which you park outside the city and the hotel arranges for your bags to be delivered. The staff is friendly and helpful. We had a great time.
Stayed 2 nights in Aug 2025

10/10 Excellent

Ashley

Stayed 1 night in Aug 2025

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Martin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great I highly recommend.
Stayed 1 night in Aug 2025

10/10 Excellent

mirella

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel exceeded expectations. Perfect location in a fabulous place. Would definitely recommend and return in the future.
Stayed 2 nights in Aug 2025

10/10 Excellent

Yvonne

Stayed 1 night in Aug 2025

10/10 Excellent

Kévin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

fabrice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Samuel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything here was great! A beautiful hotel, in a medieval building, perfectly situated on a quiet street (rare) in the center of historic Carcassonne. Very friendly staff, splendid room with generous amenities and a very well appointed bathroom (L'Occitane en Provence). Overall perfect stay!
Stayed 1 night in Jul 2025

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location in Carcassonne

We loved the location, the attractiveness of the rooms and the air conditioning. The staff were helpful and friendly.
Stayed 2 nights in Jul 2025

10/10 Excellent

Nicholas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful courtyard and excellent location. Very friendly staff and would absolutely stay here again.
Stayed 1 night in Jul 2025

10/10 Excellent

Philip

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

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