Hôtel Le Donjon - Coeur de la Cité Médiévale

4.0 star property

Choose dates to view prices

Photo gallery for Hôtel Le Donjon - Coeur de la Cité Médiévale

Front of property
Daily buffet breakfast for a fee
Minibar, in-room safe, individually decorated, desk
Lobby
Daily buffet breakfast for a fee

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
2 Rue du Comte Roger, Carcassonne, Aude, 11000
  • Place, Historic Fortified City of Carcassonne
    ‪1 min walk‬
  • Place, Narbonnaise Gate
    ‪2 min walk‬
  • Place, Château Comtal
    ‪3 min walk‬
  • Airport, Carcassonne (CCF-Pays Cathare)
    ‪13 min drive‬

Room options

Classic Room

9.4 out of 10
Exceptional
(13 reviews)
  • 161 sq ft
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

Superior Double Room

8.8 out of 10
Excellent
(25 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

Superior Twin Room

9.0 out of 10
Wonderful
(10 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

Superior Triple Room

9.2 out of 10
Wonderful
(24 reviews)
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds OR 1 Double Bed and 1 Twin Bed
  • Free WiFi

Family Room

9.4 out of 10
Exceptional
(8 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free WiFi

Junior Suite

10.0 out of 10
Exceptional
(6 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed, 1 Twin Bed and 1 Twin Trundle Bed
  • Free WiFi

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About the neighborhood

Carcassonne

Located in City of Carcassonne, Hôtel Le Donjon - Coeur de la Cité Médiévale is next to popular attractions like Aude Gate and School Museum. This 43-room, 4-star hotel welcomes guests with conveniences like a restaurant, a bar/lounge, and free in-room WiFi.

What's nearby

  • Historic Fortified City of Carcassonne - 1 min walk - 0.0 miles
  • Aude Gate - 2 min walk - 0.1 miles
  • Narbonnaise Gate - 2 min walk - 0.1 miles
  • Theatre Jean Deschamps - 3 min walk - 0.2 miles
  • Château Comtal - 3 min walk - 0.2 miles

Getting around

  • Carcassonne Station - 6 min drive
  • Carcassonne (CCF-Pays Cathare) - 17 min drive

Restaurants

  • ‪Le Marcou - ‬1 min walk
  • ‪La Taverne du Chateau - ‬1 min walk
  • ‪Comte Roger - ‬1 min walk
  • ‪Restaurant Adelaïde - ‬2 min walk
  • ‪Le Patio de la Cite - ‬3 min walk

About this property

Hôtel Le Donjon - Coeur de la Cité Médiévale

Hôtel Le Donjon - Coeur de la Cité Médiévale features free WiFi in public areas, meeting rooms, and a business center. Valet parking is offered for EUR 24 per night. Multilingual staff at the 24-hour front desk can assist with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include a meeting room, free newspapers, and laundry facilities.
23-inch TVs are available for entertainment, and guests can stay connected with free WiFi. Minibars, coffee makers, and free local calls are other standard amenities.
The recreational activities listed below are available either on site or nearby; fees may apply.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Secured, uncovered valet parking on site (EUR 24 per night; includes in/out privileges)
  • Limited onsite valet parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 18 for adults and EUR 9 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Brasserie Le Donjon

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Outdoors

  • Garden

Accessibility

  • No elevator

More

  • 2 buildings
  • 3 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 23-inch TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Individual decor
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for EUR 15 per pet, per night
  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 12 years old and younger stay free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: EUR 3.08 per person, per night. This tax does not apply to children under 18 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately EUR 18 for adults and EUR 9 for children
  • Uncovered valet parking fee: EUR 24 per night (in/out privileges)
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM—-anytime
  • Check-out: 11:30 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers valet parking (fees apply), along with a car charging station.
Property Registration Number FR39326379401

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • The minimum check-in age for Spring Break is 18 years old.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher and a smoke detector.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Due to national regulations, cash transactions can't exceed EUR 1000 at this property. For additional details, contact the property using the contact information on your booking confirmation.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Best Western Donjon
Best Western Donjon Carcassonne
Best Western Donjon Hotel
Best Western Donjon Hotel Carcassonne
Best Western Carcassonne
Best Western Hotel Carcassonne
Carcassonne Best Western
Best Western Donjon Remparts Hotel Carcassonne
Best Western Donjon Remparts Hotel
Best Western Donjon Remparts Carcassonne
Best Western Donjon Remparts
Best Western Le Donjon Les Remparts

Frequently asked questions

Is a free cancellation option available at Hôtel Le Donjon - Coeur de la Cité Médiévale?

Hôtel Le Donjon - Coeur de la Cité Médiévale provides free cancellation on certain room rates. For additional details, look at the cancellation policy on Orbitz.

How much does it cost to stay at Hôtel Le Donjon - Coeur de la Cité Médiévale?

As of Jun 7, 2026, prices found for a 1-night stay for 2 adults at Hôtel Le Donjon - Coeur de la Cité Médiévale on Jul 7, 2026 start from $170, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see around Hôtel Le Donjon - Coeur de la Cité Médiévale?

This hotel is situated in City of Carcassonne, just steps from Historic Fortified City of Carcassonne and Aude Gate, and within a short walk of Narbonnaise Gate. You'll also find Château Comtal and Theatre Jean Deschamps less than a mile away.

Will I be able to park at Hôtel Le Donjon - Coeur de la Cité Médiévale?

Yes, secured valet parking is offered for EUR 24 per night with in/out privileges. Though parking is limited parking, an electric car charging station is also available.

Does Hôtel Le Donjon - Coeur de la Cité Médiévale feature a casino at the property?

No, Hôtel Le Donjon - Coeur de la Cité Médiévale doesn't have a casino.

Is there an indoor pool at Hôtel Le Donjon - Coeur de la Cité Médiévale?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at Hôtel Le Donjon - Coeur de la Cité Médiévale?

Couples staying at this hotel will appreciate amenities like a minibar as well as a restaurant and a bar/lounge.

Are there hot tubs at Hôtel Le Donjon - Coeur de la Cité Médiévale?

No, this hotel doesn't have a spa tub.

Does Hôtel Le Donjon - Coeur de la Cité Médiévale feature a restaurant that includes a breakfast menu?

Yes, Hôtel Le Donjon - Coeur de la Cité Médiévale serves buffet breakfast for a surcharge each morning at Brasserie Le Donjon.

Does Hôtel Le Donjon - Coeur de la Cité Médiévale allow pets to stay for free?

Although they can't stay for free, pets are welcome at Hôtel Le Donjon - Coeur de la Cité Médiévale for a fee of EUR 15 per pet, per night.

Are there connecting rooms at Hôtel Le Donjon - Coeur de la Cité Médiévale?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to Hôtel Le Donjon - Coeur de la Cité Médiévale?

The closest major airport to Hôtel Le Donjon - Coeur de la Cité Médiévale is Carcassonne (CCF-Pays Cathare), which is 5.2 mi away (17 minutes by car). Another top airport is Castres (DCM-Mazamet), which is around 24.3 mi away.

Can I book a room with a balcony at Hôtel Le Donjon - Coeur de la Cité Médiévale?

No, there aren't any guestrooms at Hôtel Le Donjon - Coeur de la Cité Médiévale that offer a balcony.

Hôtel Le Donjon - Coeur de la Cité Médiévale Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 652 out of 1002 reviews
Rating 8 - Good. 246 out of 1002 reviews
Rating 6 - Okay. 71 out of 1002 reviews
Rating 4 - Poor. 25 out of 1002 reviews
Rating 2 - Terrible. 8 out of 1002 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Hans Joerg

Liked: Cleanliness, staff & service, property conditions & facilities
Great location.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Harriet

Liked: Cleanliness, amenities
Great hotel fabulous location. We loved our stay
Stayed 1 night in Sep 2025
Verified

8/10 Good

Axel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place, suite and excellent service
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Marc-Antoine

Liked: Cleanliness, staff & service, property conditions & facilities
Emplacement excellent !
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities
Beautiful hotel in a fantastic location. Friendly staff, great breakfast. We will be back.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent Hotel.. the staff is very nice and helpful. Great options for food around the hotel
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, amenities
5 stars all around.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Alma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect to stay inside the old city!
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Samantha

Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel in the perfect location.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Hugh

Liked: Cleanliness, staff & service, property conditions & facilities
Great location!
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful courtyard and excellent location. Very friendly staff and would absolutely stay here again.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful location in the fortress walls! I loved staying at this hotel, staff friendly and breakfast was delicious!
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service
despite being the middle of winter, the staff were attentive and the location was lovely, very Christmassy. Room was great.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities
An absolutely magical stay. The location is incredible, like something out of a fairy tale. Staff were warm, friendly, polite and welcoming. Room was spacious and clean. Breakfasts were excellent. I went in winter so the old city was quiet at night, but there were still a couple of great restaurants open, and walking the citadel after dark with nobody around is a breathtaking experience. Can't wait to return!
Stayed 5 nights in Jan 2026
Verified

8/10 Good

Dale

Liked: Cleanliness, staff & service
Good location
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Gabriel Alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff at the Restaurant
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

robin

Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel near Barcelona cathedral. Great staff. Nice bar. Walkable.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Rosalind

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely garden, delicious breakfast and very helpful staff
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a wonderful location to escape from everything for a few days!
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique hotel in the old cute-quaint, comfortable-enjoyed our stay
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the inside the walls stay here. Views from the windows were so picturesque!
Stayed 2 nights in Sep 2025
Verified

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities
Really comfortable room in the heart of the old city
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Matthew

Liked: Cleanliness, amenities
Amazing location
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Nerelyn Lavell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful and friendly check in. Exceptional air conditioning, which is so rare in Europe. Great hotel, would absolutely stay here again.
Stayed 1 night in Oct 2025