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The Bay Hotel

4.5 out of 5.0

Recent guest reviews

The Bay is in a super location on Camps bay beach. Had read a few reviews about unfriendly staff which we found unfounded in fact the opposite. Clean and tidy with very good breakfast and service ,we had no complaints at all. Thanks to all the staff for a great stay ,special thanks to Belinda on reception for booking our tickets to table mountain and robin island. Would we stay here again ? defiantly .

Fantastic Hotel - excellent views, excellent staff, some quirky decor, nice food, intimate bars, nice rooms. Would thoroughly recommend. The staff even changed a flat tyre on our hire car, without even asking.

We stayed here for 6 nights at the beginning of February for a conference in town. My husband was taken ill on the BA flight over, we presume food poisoning, so he arrived in a poorly state. Kenny, the taxi driver, was very kind and brought us straight to the hotel and even rang ahead to ask if the room was ready for us. The reception staff were very helpful and got us into our room quickly. We had a ground floor room by the pool, which suited us very well, especially with my husband spending most of the weekend in bed! I had meals on my own and the staff in the bistro, the pool and the breakfast room were all so very friendly and helpful. Thank you. The breakfast room was lovely with amazing views and the food varied and tasty. The room was spacious and cleaned well and plenty of water provided. I would say that I was surprised that the towels were changed each day, as we had hung them up thinking they shouldn’t be changed, due to the water shortage. We made sure to use as little water as possible and would happily have done more to help. We were lucky that the pools were operational, however, they were very cold! I didn’t use the spa but the staff always greeted me when I walked by. We would definitely stay here again - perhaps next February when there again. Special thanks to Deon and the other pool staff.

Whilst the hotel is I understand undergoing a much needed upgrade, its position and most of all its staff make this such a wonderful experience. From the greeting provided by James on arrival through to Antony and the team in the breakfast area, Chris and his team around the pool area this remains a must visit hotel. We stayed in the Cabana rooms again and had excellent service from Unati throughout our stay. It was good to see that the pool bar has re-opened which helps with the speed of service.

In remembrance of a stunning weekend we enjoyed in early 2009 we decided to revisit the Bay hotel... we booked the same cabana room we enjoyed previously and all the communication leading up to this was dealt with promptly however my query regarding dual massage at the Mint spa which is on the property took quite a bit of effort which was not necessary... On checking in we were faced with a new employee who was very sweet but not a-fey with the way the front of house operates which was slightly aggravating. Checking is strictly at 2 pm. The service at the Sandy B bar was pleasant except were were able to tell exactly who were the new employees and there were many of them running through the hotel. The irritation again here is that they have sold off vip use of this pool area to the what seems to be the “in crowd” and finding a spot if you are a resident hotel becomes somewhat of a challenge and because the staff are familiar with the “VIP’s” it felt as though we had to take a bit of a back seat. But in saying that the energy and the vibe of the area was extremely engaging. Booking a cabana room offers you a balcony leading to a somewhat private pool and again we were faced with challenge of there not being enough space to accommodate us which seemed quite unfair... all the chairs and sun beds were constantly taken... The buffet breakfast was always something we had liked to boast about and now we have no reason to get excited about the quality as it has dropped phenomenally. The Coffee again used to be superb and now we couldn’t even drink it. I know it sounds like I’m complaining about everything but I really am disappointed 😢 we were so looking forward to this and don’t get me wrong we enjoyed our stay and Staff is friendly but the quality has just dropped so badly... they don’t offer local gins??? Why NOT this place should introduce sunset gin on the deck and do fusions to entice pallets... In saying that the strawberry daiquiris were very nice as well as the mojito that I enjoyed thoroughly... We tried having dinner in the hotel on our last night, it’s called “Bistro”and were quite shocked. It felt like we walked into amateur hour... the seating is cafe style with plastic chairs. The staff were running around like headless chickens and when ordering drinks the staff had no clue on proper decorum of serving... We ordered sushi to start and had to ask twice after they placed the food on the table for plates and chopsticks. The sashimi was average but very nicely presented. The other sushi dish was a prawn dish sorry forgot the name but very tasty and large portions. We ordered the crayfish curry with Pompadoms. This was very nice and I highly recommend it. Just a word of advice try not to handle too the shell fish with your hands as the tumeric in the dish will stain your fingers. Checkout was handled very efficiently.

Hotel has a great location. Right opposite the beach. We Had a lovely room with great access from our room to the pool on the lower ground. Amazing views at breakfast. Some of the staff at front desk can be rude and lack customer service skills. But we had a lovely relaxing stay.

Casual, luxury, indulgent, good natured, fun, professional, Just had a return visit to the Bay Hotel in Camps Bay. If anything it has gotten better! The staff are consistently friendly, helpful and efficient. The facilities are very good. Location is good. What’s not to like.

I have been to Camps Bay a few times and this was my first time staying at The Bay. My husband contacted them to ensure we would be able to check in at mid-day as we were arriving off an overnight long haul flight. We were slightly late arriving due to the crazy immigration line so when we successfully checked in at reception I was very disappointed when arriving at our room it was not ready! The attitude from the (unfriendly) staff member who accompanied us was less then pleasing. He proceeded to take my case and put it in the room with the cleaners and we were told it would be 15mins, when i said would he not be able to check us into a room that was ready if they were not full, he was not willing. On another note, I really am fascinated as to logic (robots?) behind their room rates. As I was in CT for 2nights but only spent one in the Bay due to the excessively crazy rate I was being quoted for the second (3 times the amount of the 1st night) and after I reserved another (lovely!) hotel down the road the room rate quote for the 2nd immediately dropped back down to the original rate I was paying for the 1st night?! I would have being extremely disappointed if I had paid over 1,000 euro for the Bay Hotel!

A great hotel in the centre of Camps Bay fronting the long wide beach. Plenty of choice for restaurants and bars adjacent to the hotel, very safe to walk all along the roadway of Camps bay during day and night. Great breakfasts in the restaurant that overlooks the bay. Great service by everyone. Plenty of lie beds and shade around the pools. Can't fault it, we stayed 4 nights, highly recommended.

Just returned from five nights at this beautiful hotel. On check in, we were told they couldn't find our booking (made through Trailfinders) and then when found it said we had been expected the previous day. No problem, we got an upgrade from Mountain View room to Club Classic - all sorted very quickly and surprisingly, an admission the next day that it was their mistake. Impressed. The hotel has quirky object d'art around, which was interesting. The room was huge and comfortable and the location can not be beaten - opposite the beach, close to the city, in the midst of all the Camps Bay restaurants with the Hop on Hop Off bus outside. But what made it special was the attention to detail all the staff paid to their jobs - James, the reception staff and the restaurant staff are all especially worthy of note. A great stay to end our three weeks in South Africa. Would return to this hotel in a heartbeat.

69 Victoria Road Cape Town Western Cape

Hotel highlights

  • Free cooked-to-order breakfast
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Located in Camps Bay, The Bay Hotel is adjacent to Camps Bay Beach and within a 5-minute walk of Theatre on the Bay. This 78-room, 4.5-star hotel welcomes business and leisure travelers with 4 outdoor pools, a full-service spa, and 2 restaurants. On the beach, it's also near Table Mountain and South African National Gallery.


Dining

Start your day off right with a free cooked-to-order breakfast. This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Order from 24-hour room service to satisfy your hunger without leaving your room, or explore the hotel and get a beverage at the bar/lounge or coffee shop/café.


Rooms

The 78 air-conditioned accommodations feature balconies or patios and afford space to spread out with sitting areas. Guests can expect to find free WiFi and flat-screen TVs with satellite channels. Beds are dressed in Egyptian cotton sheets and bathrooms offer hair dryers and free toiletries. Minibars, coffee makers, and free bottled water are other standard amenities.


Property features

Guests of The Bay Hotel have access to a full-service spa, 4 outdoor pools, and a fitness center. If you drive, self parking is ZAR 100 per day, or you can take advantage of the airport shuttle for ZAR 750 per vehicle one way. The front desk is staffed 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach hotel include outdoor tennis courts, free WiFi in public areas, and conference space.

Room options

Classic Twin Room (King)

King 1 | Twin 2 | Sleeps 2

Premier Twin Room, Balcony (King)

King 1 | Twin 2 | Sleeps 2

Cabana

King 1 | Twin 2 | Sleeps 2

Luxury Twin Room, Balcony (King )

King 1 | Twin 2 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

81% of guests recommend this hotel

Total of 1183 reviews