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NH The Lord Charles Hotel

4.0 out of 5.0

Recent guest reviews

Overall the stay was amazing, we arrived early and they could get us in our room withing 10minures, it was our anniversary and we got beautiful platters with dessert and cheese and much more, the room was clean, the room service was fast and food oh the food was just divine. will defiantly come back

Rooms were modern, spacious and comfortable. The food in the al a carte restaurant was excellent as was the service. The pool area was a great place to relax with a drink in the afternoon. Breakfast was buffet style with a good range of hot and cold options.

We stayed as usual for a month and can only say that we cannot wait to go back later this year. The hotel ticks all of our boxes - particularly the always helpful staff. Nothing is too much trouble. Rooms are good and clean. Breakfast always good.

We arrived long before the 15h00 book in time, tired and needed a shower and a bed. The reception lady/gent immediately arranged for our bedroom to be cleaned and available. Fresh towels, sheets a clean room and beautiful view....made our weekend, perfect. The dining room views clean and relaxing and food were excellent.... Great place, great personnel...great service will visit again soon!!

Nice relaxing hotel, good food, excellent wine. electricity cut whilst we were on our first night but the chef and staff managed to produce a wonderful meal. all staff very pleasant and helpful. Breakfast area busy and can be noisy at times but very good range of food. Would stay there again

This hotel has well appointed rooms, but they quite far from reception. Make sure you make a booking beforehand for the restaurant. Breakfast was great,with a glass of bubbly on the house. Only gripe had that my bedside light didn't work.

This hotel is always our “base” when we come to Cape Town. Great hotel, not expensive, super friendly staff, always ready to help and 30 mins on a straight road from airport. A great location as a base to travel around Cape Town and also the Stellenbosch wine region. Because of it’s close location to the airport we start and finish our touring visits to the cape at this hotel.

Have stayed here previously and standards have been maintained. Great staff, welcoming and friendly from the driver from the airport to Receptionists, restaurant staff and cleaners. Nothing too much trouble. Rooms are quiet and comfortable. The grounds and gardens well kept and good security. Breakfast is something wonderful to behold, such a good choice. Can’t wait to return!

A flying visit here, part of a large group. Reception team quick and efficient. Room was perfectly fine, clean, and a decent size shower. My only gripe was it was quite dark, and there weren’t enough lights or power sockets. Both pool areas very nice with plenty of loungers. Lovely lunch by the pool and the public areas are smart. All the staff very friendly and helpful.

After having an efficient, informative pleasant booking experience with reservations, I had high expectations for my stay at the lord Charles , sadly it was not to be met. After much confusion with regards to shuttle pick up from the airport I finely arrived at the hotel to be met by chaotic activity at reception. No help was offered to take my bags to my room, my room was not very clean, curtains were falling off the rail and plugs were not working. I asked at reception a few times for this to be looked at but was greeted with much disinterest and no resolutions. (Apparently I had a “good room“ according to reception). Understanding the water issue in Cape Town I never said anything about the cold showers I had to have but after talking to other residents ,that too should NOT have been the case... other issues included safe being far too high in the cupboard to reach and not being able to use the cupboard because latch was too high!!!! (Clearly not a place for the vertically challenged!!). I can not say I would stay there again in a hurry.

Cnr Main Road M9 & Broadway Blvd R44 Cape Town Western Cape

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

NH The Lord Charles Hotel is located within a few miles (5 km) of Cheetah Outreach and Strand Golf Club. This 198-room, 4-star hotel welcomes guests with 2 outdoor pools, free breakfast, and free in-room WiFi. It's near the airport and also close to Helderberg Nature Reserve.


Free buffet breakfast is included with your stay. This hotel is home to a buffet restaurant and a bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room.


The 198 rooms are air-conditioned and have an array of amenities, including minibars, coffee makers, and safes. Flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Beds are dressed in pillow menus and down comforters, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Phones and desks are also standard.

Property features

Guests staying at NH The Lord Charles Hotel enjoy access to 2 outdoor pools, a fitness center, and free WiFi in public areas. You can take advantage of free parking, along with an airport shuttle (available on request) for ZAR 460 per vehicle one way. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this family-friendly hotel include 4 meeting rooms, a conference center, and a 24-hour business center.

Reviews from Trip Advisor

Trip Advisor aggregated rating

70.0% of guests recommend this hotel

Total of 411 reviews