Belmond Mount Nelson Hotel5.0 out of 5.0
Recent guest reviews
The hotel is old and newly renovated, with beautiful grounds, well groomed gardens, a big pool, tennis courts etc. it’s a five star hotel, and the services are three star! We went for dinner and waited so long for someone to show up for our order, we just got up and left, and went to a neighboring Italian restaurant! Another day we went for lunch, they brought the butter with no bread, and when we ordered cappuccinos, the waitress served everyone from over my shoulder(!!!!) instead of going around to serve everyone! It’s a pity, to be in a such a beautiful environment, pay so much money, and not have the correct service!
We had a fabulous stay. The hotel is a great mix of classic history with all of the modern comforts and style. The gardens and grounds are beautiful. The afternoon tea is a must, as is the spa and also tennis lessons with the teacher. A fabulous holiday!
Our week's stay covered a family reunion, Christmas, and a birthday; along with a few trips out and about and the whole thing was handled with polish and aplomb from the welcome drinks, to the very personal service ( several staff seemed to know our name - reception, concierge, bar..how do they do that; the hotel was full; it was very impressive). There are staff everywhere and all were friendly and attentive. The clientele there seems to be the elder generation who have been going for decades, and a younger crowd. The older ones seemed to be a bit more inclined to be rude to both fellow guests and staff alike: we were on the receiving end unfortunately, but the episode was handled superbly by the restaurant staff. Lots of young children, but there are areas which are adult only. All our long-arranged plans via the concierge and restaurant went well, and the hotel was great at emailing and updating. Beautiful rooms; beautiful grounds; great views from the Bowl; a duck family which liked to swim in the pools. Our only minor problem was a city taxi which the hotel organised: the driver was clearly a druggy, a maniac and drove very erratically. Having survived that, we used Uber thereafter: all great. We had 2 rooms: one in the "newer" wing overlooking the main pool, above Oasis restaurant, which had a balcony but was bit smaller; and one enormous room, without a balcony but overlooking the gardens in the main old hotel building. Both were lovely. Hotel is walking distance to city centre, via the peaceful and shady Gardens. Our trip to the winelands via the hotel was super hosted by a well-informed personable guide, Prem. Afternoon tea on the shaded terrace is a must, and counts as a meal at least. Bar and lounge/terrace waiters Sim and Wilson were splendid, as was Wellington the porter. Thank you for a memorable trip.
The rooms were nice and clean, albeit showing some signs of wear. We loved it. Breakfast was amazing every day with a huge assortment of options. Staff was friendly. Guards are positioned around the resort at night for security and we felt very safe and comfortable for the duration of the stay. Walk down the main street and try the little coffee shop on the right with the covered seating area. Very nice and good coffee!
Nestled at the foot of Table Mountain is this beautiful hotel. The staff are fabulous and nothing is too much trouble. Excellent breakfast and afternoon tea is a must. The planet bar for drinks in the evening is lovely and location wise, this hotel can't be faulted. We had a beautiful spacious room with a view of Lion's Head from one window and the hotel gardens from another. A bottle of wine and fruit to welcome us was a lovely touch and we spent a wonderful 10 nights here. We have already recommended the Mount Nelson and will continue to sing it's praises.
Always Fantastic to return to Mount Nelson. It always feels like our Home away from Home. The daily chat with the gardeners who makes the amazing job of looking after this garden year after year is a part of the day during our stay. Excellent staff all over ! The atmosphere, the cleanless - no need to leave the Hotel during the stay - just bee there and relaxe !
During our sightseeing tour on New Year’s Day, we wanted to experience the hotel as we have heard so much about it. So we came to the Oasis restaurant for breakfast. Seeing several hotel staff with different uniforms on, I asked the first employee with name tag (Black and white uniform) if they serve buffet and A La Carte. “Sorry I don’t know” was the reply. I asked a lady in green and brown uniform and was told “ let me get u someone”. Really, no staff working in restaurant knows what is being served? Remove their name tags then. Kylie then finally recognized we were lost and needed guidance so offered us a table and we ordered our drinks and a la carte breakfast. Needless to say, 45 min wen by and we only got coffee and orange juice. Asking several employees where was our breakfast, we were told, you need to ask Margaret. We never met Margaret while we waited the entire hour. No one asked us if we were ok. Every person we asked, didn’t know what to ask. Your employees with the suits on in the restaurants (I assume management) should stop standing around with their arms folded and start looking after your customers. We left with out eating and went to the High Tea Lounge and ordered coffee and breakfast. Again, 35 min later we received our breakfast. For a 5 star hotel, your customer service is pathetic. We thought of looking at your hotel for a wedding destination as we visited many other hotels and vineyards for our big day. Anyhow, your employees with name tags who knows nothing about the services you offer, made our choice easier. We will definitely not recommend your restaurants. I trust you will work on fixing your customer service in your restaurants. It seriously needs work.
Booked accommodation really late in the year and the mount Nelson was the last available 5 star hotel so I was a little worried. Well my high expectations were exceeded. Newly renovation superior room was as big as some suites in other cities. Fabulous breakfast and high tea. Room service was reasonable and above average. Lovely staff. Only suggestion is to revamp the planet restaurant...a little out of place stylistically. Chef and staff still great though.
I love it. Enjoy your time on the terrace with great food serviced with so many different fantastic teas. Cucumber, egg and salmon sandwiches, scones, pastry, cookies... I want to get more! We booked it again:-) Real British style in the sun of Cape Town.
The tea and setting cannot be surpassed. Our waiter was more than kind, knowledgeable, welcoming and professional. The setting is absolutely lovely. You feel as though you are in another century. Really worth a visit to this beautiful historical hotel. The gardens are lovely
- Walking distance to South African National Gallery
- Free hot/cold buffet breakfast
- Free WiFi and wired Internet in rooms and public areas
- Free valet and self parking
Located in City Bowl within a short stroll of Company's Garden, Belmond Mount Nelson Hotel is within a 10-minute drive Table Mountain. This 198-room, 5-star hotel has 2 outdoor pools along with a full-service spa and 4 restaurants.
Free hot/cold buffet breakfast is served each morning from 6:30 AM to 11 AM. There are ample dining options with 4 onsite restaurants, including Planet Restaurant, which specializes in Mediterranean cuisine and serves dinner, and Oasis Bistro with its pool views. Savor a meal from the comfort of your room with 24-hour room service, or make new friends over drinks at the bar/lounge.
Belmond Mount Nelson Hotel's 198 air-conditioned rooms provide iPod docks, minibars, and free newspapers. 42-inch LED TVs come with satellite channels and DVD players, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with Egyptian cotton sheets ensure a restful night. Other standard amenities include free bottled water, safes, and phones.
A local mainstay since 1899, Belmond Mount Nelson Hotel offers a full-service spa, 2 outdoor pools, and a fitness center. Free valet and self parking are available—or if you're not driving, take the airport shuttle (available on request) for ZAR 300 per person one way. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a sauna, outdoor tennis courts, and free WiFi in public areas.
Reviews from Trip Advisor
93% of guests recommend this hotelTotal of 1642 reviews