ibis Lausanne Centre2.0 out of 5.0
Recent guest reviews
Our luggage locks were found broken (though nothing seemed missing as the luggage had another lock) ... when we returned to the room, from our daytrip. We submitted the broken lock to the staff who promised resolution the next morning. However the next morning upon inquiring, the staff lady at the counter started getting rude and forced us to confront the housekeeping staff saying because we had 'accused' the hotel we should be prepared to confront as a consequence. This left an extremely bad taste. Not wanting to spoil our vacation, we paid and checked out. The manager lady did apologise for her front office staffs behaviour... But the other lady front office staff was extremely threatening and rude and unpleasant to have to face a housekeeping staff who started off very agitated and rude as well. Despite the hotel being nice, we left with extremely unpleasant memories.
Technically I would give this hotel 2.5 stars but that isn't an option. I'll start with the good. Hotel is nice for the most part, the room and bathroom are fine, location isn't a problem and the AC kept me cool enough during extremely hot weather. Front desk was nice and helpful with questions. My low rating comes specifically because of the fact of the design issue with the rooms. There is NO plug outlet in the bathroom (except for a mans shaver, grrrr). There is only ONE plug in the entire room which is located all the way on the opposite side of the bed. NOT in front of a mirror, which is where you want to plug your hair drying and curling iron in while getting ready. I went down to basically try and check right back out but the guy at the front desk found me an extension cord, not the little one that wouldn't even stretch across the bed, but a BIG ROLLED UP construction type of extension cord!! It was hilarious! And it did the trick and I very much appreciated that I could borrow that for 2 days. Otherwise I would have been out of luck!!! Can't imagine any sane person designing a room like that and all the other people that had to OK the design. Beyond me. I wouldn't stay here again because who knows if the construction guys might be needing their cord next time LOL.
OK, you don't expect 5 stars with an IBIS, but.... Fast, friendly service. Internet good. Parking available. Breakfast and rooms basic, but room very clean and tidy. I only wish for real soap and not squeezy bottles! If you want a decent town centre hotel and not pay over the top, this is a really good option....
We spent two nights at the hotel and they had on site parking which is good and the room was clean and the breakfast was overpriced.Upon checkin the person who checked us in very rude,I was on the street with the car and my wife went in and asked where the parking is and he yelled at her that the parking was by the Cooper shop,my wife is not a car person but I found it.Then we asked if they had an electrical adaptor as they are different than France and he pointed to the vending machine smirking that they were 16 Francs,then another desk person looked in a box and found one and gave it to us.At checkout we had the nicest lady that took all of my Francs including the change,what a change from checkin.We stayed May 7-9.There was also dirty bedding outside of our room throughout our stay.
walkable distance from train station.overall satisfactory.staff were friendly and room was neat.main market areas and the cathedral are walkable distance from the hotel and lots of restaurants nearby.
I am really thankful for this hotel because they received us with no reservation late at night when no other hotel wanted to. The person at front office was extremely gentle. The room they offered was nice and spacious enough for three people.
Rooms are quite basic but very clean, comfortable and quiet. Location is very good too, close to the town centre and a short walk to the station. Breakfast is no thrills, but there are several cafes and restaurants in the vicinity. I would recommend.
This hotel is good for business stay or a short stay. The location is good. Not very far from station and tourist spots. Rooms were clean and decent. Room size and look was typical Ibis type. The staffs were cooperative and well behaved. We just stayed for a day and didn't have breakfast included so can not comment on food but whatever snack we tasted it was good but slightly expensive.
It is a nice small hotel in Lausanne. The room and bathroom was clean but a little small. Unfortunately the room we where given had windows that could not be opened and since the only just turn the heater off, the aircon was not on as yet, therefore our room was rather warm to sleep in.
- Room nice, clean and quiet (my room on 5:th floor with windows against garden/backside). - Location of hotel - ~500-1000m from city center and approx same distance to train station. Bus 25 m from hotel (both ways). - Breakfast, OK, but not "big" with many options. - Friendly and nice staff! - Wifi in my room not really "strong".
Reviews from Trip Advisor
81% of guests recommend this hotelTotal of 1139 reviews