International au Lac Historic Lakeside Hotel - Lugano3.5 out of 5.0
Recent guest reviews
We stayed at International au Lac while attending a conference in Lugano. The hotel is located just off the main street by the lake. It was about 15 minute drive from the train station. I used the bus throughout the conference. The bus stop is nearby. The hotel is very charmingly historic. The room was adequate, though air conditioning was not very effective. The breakfast service was fantastic. The location is very good. There are a lot of shops and restaurants nearby. The view from the hotel bar balcony was spectacular.
Old world hotel which personally I found charming. Right by the lake and not far from restaurants. You can take a bus or taxi from the station or the funicular if you don't mind walking a bit. We booked a room with "landmark view" but the view was only of the Louis Vitton store across the alleyway. If the non-view rooms are otherwise the same then it totally wasn't worth the extra money. Find out if your room will actually have a view before booking. Room was a generous size for Switzerland and had a modern bathroom. I left my clothes on an upholstered chair the first night and was itching and scratching the next day. I have visible bite marks on me. Breakfast was well serviced and had a good selection, certainly by Swiss standards.
The location of the hotel could not be better, right by the lake and in the heart of the town. Excellent breakfast selection with dedicated table of gluten free food. Bedroom very comfortable. Spacious hotel with lovely views and small attractive garden with swimming pool. Would definitely like to return.
Due to a generally high occupancy of 4 and 5* properties, we opted for Hotel International Au Lac. Was wondering why a 3* had such rather 4 Star rates, but this experience was simply outstanding!! Located 100 yards from the lift to the train station, footsteps from the lake and literally across from the biggest Louis Vuitton Store, which pretty much says it all. Yes the regular bar, restaurant, spa service is missing from these bigger brands, but this property has simply made our trip! I think the images speak for themselves!
Every hotel experience is great until there are changes in the reservation. I believe the ability of the hotel to accomodate those changes swiftly really shows their hospitality. I did a lot of search on internet and booked this hotel based on antiquity and location. Well, due to unavoidable circumstances, I had to reduce my stay from a week to 2 nights! The hotel website is awful when it comes to handling those changes. After two attempts, the website reserved another room for 2 days instead of reducing the stay on the current reservation! The hotel penalized me for one day (because the earlier reservation for a week need to canceled) and the two days which I wanted to stay were charged at 25% higher rate! When I checked-in the hotel staff was absolutely rude and not ready to listen-- "what is your next question"? is what they asked me at the end of my very polite explaination. Overall, the hotel is good. It is old, dingy but it has a character. The carpets need changed. The breakfast room is grand. For views, pricing, polite service and location- I will try Eden instead.
A wonderful old world hotel, vey classic .A bit expensive but worth the price. Great staff. They had a group with a special dinner and we were included , which was very nice of the staff, since I didn't feel like searching for a restaurant. The dinner was delicious. We stayed in room 216 which had a partial view of the lake and a small balcony. I would definitely recommend this hotel
Do remember to take the tram located @ basement of the train station down to the city and walk towards Chiesa Santa Maria degli Angioli. its located beside it and LV store right infront of this hotel. It served daily buffet breakfast with good spread, room is of two single bedded and very simple decoration, toilet is kinda of small but served well. For stay in Lugano's hotel, tourist is entitled to free transport around the city, so remember to ask from the receptionist upon check-in.
We stayed here during a RIck Steve's tour of Switzerland. This is a lovely hotel. Our room was beautiful and the AC worked great. The location is one of the best in Lugano. There is shopping and many restaurants within walking distance as well as the boat cruise dock. It has a great ambience and the staff was wonderful. We enjoyed having drinks in the bar at happy hour and late at night. The breakfast was very good.
We felt like we had stepped back in time when staying to Hotel International au Lac. The staff are well groomed and very attentive. Our room was a decent size and bathroom had been modernised. We enjoyed our nightly drinks in the bar & the breakfast buffet was substantial with same changes each day. The hotel is well-located on the edge of the Old Town.
I wish more of these grand old hotels were around. Large comfortable rooms. Good showers, good breakfast, lots of amenities, garden and pool in the back terrace, good breakfast -- all in an excellent location. The shower was very nice. Comfortable beds and best pillows so far on our trip through Switzerland.
Reviews from Trip Advisor
82% of guests recommend this hotelTotal of 483 reviews