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Na Balam Hotel

3.0 star property
Beach hotel with outdoor pool, near North Beach

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Photo gallery for Na Balam Hotel

Aerial view
Building design
Terrace/patio
Outdoor pool, pool umbrellas
Poolside Suite | In-room safe, individually decorated, individually furnished

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Bar
  • Housekeeping

Explore the area

View in a map
Calle Zazil-ha No. 118, Isla Mujeres, QROO, 77400
  • Place, North Beach
    ‪2 min walk‬
  • Place, Miguel Hidalgo
    ‪5 min walk‬
  • Place, Isla Mujeres Ferry Terminal
    ‪13 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪75 min drive‬

Room options

View all photos for Two Bedroom Suite

Two Bedroom Suite | In-room safe, individually decorated, individually furnished

Two Bedroom Suite

  • 1119 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds

View all photos for Poolside Suite

Poolside Suite | In-room safe, individually decorated, individually furnished

Poolside Suite

8.0 out of 10
Very good
(1 review)
  • 732 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Master Suite with Pool View

Master Suite with Pool View | In-room safe, individually decorated, individually furnished

Master Suite with Pool View

  • 689 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Poolside Room

Poolside Room | In-room safe, individually decorated, individually furnished

Poolside Room

8.8 out of 10
Excellent
(34 reviews)
  • 581 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard with Pool View

In-room safe, individually decorated, individually furnished

Room Standard with Pool View

  • Sleeps 4

About the neighborhood

Isla Mujeres

Located in Centro - Supmza 001, Na Balam Hotel is next to popular attractions like North Beach and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. This 21-room, 3-star hotel welcomes guests with conveniences like a restaurant, a bar/lounge, and an outdoor pool.

What's nearby

  • North Beach - 2 min walk - 0.1 miles
  • Miguel Hidalgo - 5 min walk - 0.3 miles
  • Isla Mujeres Cemetery - 6 min walk - 0.4 miles
  • beach - 8 min walk - 0.5 miles
  • Isla Mujeres Ferry Terminal - 13 min walk - 0.7 miles

Getting around

  • Cancun Intl. Airport (CUN) - 120 min drive

Restaurants

  • ‪Cañabar Beach Club - ‬1 min walk
  • ‪Stingray - ‬5 min walk
  • ‪Buho's - ‬2 min walk
  • ‪Lola Valentina - ‬6 min walk
  • ‪Guru Beach Club & Restaurant - ‬1 min walk

About this property

Na Balam Hotel

Beach hotel with outdoor pool, near North Beach
Guests of Na Balam Hotel enjoy features like an outdoor pool, free WiFi in public areas, and a terrace. For transportation, you can make use of an airport shuttle (available on request) for USD 120 per vehicle roundtrip, as well as an airport shuttle. The front desk has multilingual staff that can help with tours/tickets and securing valuables. Other amenities at this beach hotel include wedding services, a banquet hall, and a garden.
Guests can expect to find 32-inch flat-screen TVs with satellite channels. Ceiling fans, safes, and free toiletries are also standard.
Recreational amenities at the hotel include an outdoor pool.

Children under 16 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Roundtrip airport shuttle (surcharge) from 6:00 AM to 11:30 PM at scheduled times and on request
  • Ferry terminal shuttle (surcharge)

Food and drink

  • A bar/lounge
  • A beach bar
  • A restaurant

Restaurants on site

  • Oceanvs

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • Limited-hour front desk
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Pool umbrellas
  • Terrace

Accessibility

  • No elevator

More

  • 2 floors
  • 7 buildings
  • Banquet hall
  • Smoking not allowed

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Free bottled water

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the ferry terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 7 AM - 11 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Up to 2 kids 12 years old and younger stay free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Breakage deposit: USD 50 per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: USD 120 per vehicle (roundtrip)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is available during limited hours. For convenient arrivals and departures, you can take advantage of the airport shuttle (available during limited hours), which is offered for a fee.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.
  • No rollaway or extra beds are available.

Property is also known as

balam Hotel
Beach Hotel na balam Isla Mujeres
Beach na balam
Beach na balam Isla Mujeres
Hotel Na Balam Beach
Na Balam Beach Isla Mujeres
Na Balam Hotel Hotel
Na Balam Hotel Isla Mujeres
Na Balam Beach Hotel Villas
Na Balam Hotel Hotel Isla Mujeres

Frequently asked questions

Is a free cancellation option available at Na Balam Hotel?

Na Balam Hotel offers free cancellation on some room rates. For additional details, look at the cancellation policy on our site.

How much does it cost to stay at Na Balam Hotel?

As of Feb 5, 2026, prices found for a 1-night stay for 2 adults at Na Balam Hotel on Feb 9, 2026 start from $214.65, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see near Na Balam Hotel?

This hotel is situated in Centro - Supmza 001, just steps from North Beach and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. You'll also find Isla Mujeres Ferry Terminal and Isla Mujeres Cemetery less than a mile away.

Is parking available on site at Na Balam Hotel?

No, there isn't parking available at the hotel.

Does Na Balam Hotel have a casino on the premises?

No, Na Balam Hotel doesn't have a casino.

Will I find an indoor pool at Na Balam Hotel?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Na Balam Hotel a good place to stay for couples?

There are many amenities for couples at this hotel, including a beach bar and an outdoor pool plus some guestrooms feature private plunge pools.

Are there hot tubs at Na Balam Hotel?

No, but some guestrooms at this hotel feature jetted bathtubs.

Does Na Balam Hotel have a restaurant that serves breakfast?

Yes, Na Balam Hotel serves brunch for a surcharge at Oceanvs.

Will Na Balam Hotel allow pets to stay free of charge?

No, pets and service animals aren't allowed at Na Balam Hotel.

Does Na Balam Hotel have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from Na Balam Hotel?

The closest major airport to Na Balam Hotel is Cancun Intl. Airport (CUN), which is 21.8 mi away (120 minutes by car).

Can I book a room with a balcony at Na Balam Hotel?

Yes, some guestrooms at this hotel offer either a balcony or a patio where guests can enjoy beach or garden views.

Does Na Balam Hotel have a wedding venue on site?

If you plan to exchange vows during your trip, consider the wedding services available at Na Balam Hotel.

Na Balam Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 357 out of 842 reviews
Rating 8 - Good. 304 out of 842 reviews
Rating 6 - Okay. 104 out of 842 reviews
Rating 4 - Poor. 50 out of 842 reviews
Rating 2 - Terrible. 27 out of 842 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Adam

Liked: Cleanliness, amenities, property conditions & facilities
Bathroom faucet should be changed/updated. Aside from that, perfect in every way. Clean, friendly staff, and the absolute best location
Stayed 4 nights in Oct 2025

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2025

8/10 Good

Jerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The AC was excellent. Book a room as far as you can away from the street. Loud music and party vibes at noc. Usually quiet by 11 pm. Hot water not hot on two days. Internet signal lost a half of the stations on my last night.
Stayed 7 nights in Oct 2025

6/10 Okay

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
The property is basic. Some rooms are dark and uninviting, others are nice. The hotel photographs look misleadingly great. Read the reviews and note the numerical rating. The shower water pressure was weak and the hot water temperature was room temperature - the two ladies in our group were very uncomfortable with this. Nice to have privileges at the private beach across the street and also at the ridiculously expensive sister hotel there (Jaguar at $550 a nite for peak low season). I got room seevice and the meat was bad and I threw up till 6am. For this, they gave me an upgraded pillow on the beach lounge chair. Honestly! No refund on the meal, not even a complimentary drink. They are very penny pinching, but all nice enough. The air conditioning was good.
Stayed 3 nights in Jul 2025

10/10 Excellent

Adam, Cibolo

Stayed 7 nights in Jun 2025

8/10 Good

Gary

Traveled with family
Liked: Cleanliness, staff & service
Simple, nothing even remotely fancy, across the street from their nice private beach, 4 hotel rooms per structure, barely enough water pressure and hot water for a shower, powerful air conditioning, no lobby, small shaded pool, noisy neighborhood at night at bed time, decent breakfast included, steep steps to 2nd level units are tough for elders, somewhat bohemian. About a 10 - 15 minute walk to the bustling fun town center, 25 minute walk to the water taxis to Cancun.
Stayed 1 night in Jul 2025

6/10 Okay

Gary

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
A bit noisy from people walking by at nite talking and playing music. There is no lobby. Open grounds, small structures with connecting pathways, each has 4 units in them. A block from its own private beach it shares with its much nicer sister hotel across the street.
Stayed 1 night in Jul 2025

10/10 Excellent

Charles

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location, beach club was super nice. Free breakfast!
Stayed 5 nights in May 2025

10/10 Excellent

Eve

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The quietest, most beautiful hotel. It is basic amenities and no restaurant (you go to the Jaguar for the free breakfast) and they are very protective of the towels but the pool area is breathtaking and the included beach club beds are just what you need.
Stayed 4 nights in Jun 2025

4/10 Poor

Brenda

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Hotel has a sister property that guests are allowed to use called La casa del Jaguar. Sebastian who works in this resort was extremely rude to me and my family. He told us we were not allowed to walk through the hotel and had to walk around. He said we each had to have a bracelet on to be allowed through. when our receptionist clearly only gave us one for the whole family. When I came back to the hotel to inquire about this i was indeed told we did the correct thing and didn’t need a bracelet each. Very un pleasant situation. I met with the manager to la casa del Jaguar who assured me we had access to the beach through their hotel and to disregard what he had said. Nonetheless it made for an unpleasant encounter. Hotel claims this is a sister hotel but the whole time you are there you are treated inferior than the guests at this resort. Na Balam hotel staff was very accommodating and understanding. Hotel was always very clean and the rooms were perfect for a family of 5.
Stayed 2 nights in May 2025

10/10 Excellent

Fallon

Stayed 5 nights in May 2025

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel muy bonito y limpio. Unos metros de la playa
Stayed 4 nights in May 2025

6/10 Okay

Jose Mario

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2025

10/10 Excellent

John

Stayed 9 nights in Apr 2025

10/10 Excellent

Travis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotels location, its beauty and most importantly the staff! Fredrico the hotel manager was very accommodating. My mom has sight challenges and he was able to get my mom a room closer to the amenities. Very grateful! Lina at concierge was friendly and very helpful too! Sonny at the bar was always prompt with drinks and food at the beach! Thank you guys! I will definitely miss this hoteland its staff! Will definitely be back! Muchas gracias!
Stayed 3 nights in May 2025

6/10 Okay

Kelly

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort

Front desk gal

One of the ladies at the front desk was not friendly at all. I wouldn't stay there again.
Stayed 3 nights in Apr 2025

4/10 Poor

Ivan

Close to beach
Stayed 7 nights in Apr 2025

6/10 Okay

Brandon

Traveled with group, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Ok here’s the bad to get it over with. ZERO customer service. No hot water for showers for 6 days. Bed pillows are like cement. Room keys are ridiculous…outdated..need to be updated. Property has lots of outdoor lighting all night and the room window curtains are very thin and white so the room stays very light all night. Only two towels per room per day. Small bottles of water (2) that does not taste good - not sealed so not sure where it came from…. But they will sell you a sealed bottle at the desk. No toiletries included. The pool always looked cloudy and the hot tub was only hot for 2 of our 6 days. Now the GOOD … very clean rooms that smelled fresh every time we walked in. Never had this in Mexico before. Hands down - the BEST a beach club access with excellent service. Hats off to Sebastian!! Easy access to bathroom from beach club. The breakfast was repetitive but good. Coffee, juice, eggs toast and little potatoes. It got old and you could also get pancakes. But always room to eat when we wanted. We are early risers so most days we had breakfast around 7:30 am. The hotel was mostly quiet….no noise at night. We lost power once at midnight but a generator kicked on quickly so no big deal. A/C worked perfectly as did the ceiling fan. The location of this hotel is fantastic. We met many friendly guests. If it was not for the lousy guest service at the desk… I won’t go into detail…I would’ve rated this higher. We go for the beach and for this I give *****.
Stayed 6 nights in Apr 2025

4/10 Poor

Julio

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The property is impeccably clean and well-maintained, offering a peaceful and quiet atmosphere. While it lacks some wall décor or additional decorations, it remains a comfortable and pleasant space. However, the complimentary breakfast experience was disappointing. Guests are directed to a neighboring hotel across the street, where the staff, aware that the breakfast is free, offer limited options and an unprofessional, somewhat cold service. Additionally, the wait time was longer compared to regular guests of that hotel. The beach beds were also located at the neighboring hotel, tucked away in a corner, far from the main guest areas. To make matters worse, there were no umbrellas provided to shield from the sun, leaving guests exposed to the elements. This made for a less-than-ideal beach experience.
Stayed 3 nights in Mar 2025

6/10 Okay

Shelley

Traveled with group
Liked: Cleanliness
This will be my second and final time at this hotel. I know the rooms are basic and run down, and that’s why it’s inexpensive. But the room reeked of mothballs so badly, and the small windows don’t have screens on them, so it was impossible to air the room out. Items that stayed in my suitcase the entire trip (this was a two night trip at the end of a longer visit in the region) smelled like mothballs when I came back home too, it was that strong. Then the parting shot was at checkout, when the front desk person deigned to look up from her phone to see what I wanted. I asked nicely if she could call for a taxi. Her response: we don’t do that. We walked away and saw taxi’s down the street. It’s a great location, but i can do better, and you can too.
Stayed 2 nights in Mar 2025

10/10 Excellent

Nicolas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Feb 2025

10/10 Excellent

Cynthia

Stayed 3 nights in Mar 2025

8/10 Good

Judith Ann

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Na Balam was a quiet oasis .
Stayed 5 nights in Mar 2025

10/10 Excellent

Joseph A, Chicago

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We wanted to stay near North Beach on Isla Mujeres. We also couldn't afford places like the Casa Del Jaguar. Na Balam is right across the street from CDJ and it's a sister hotel you walk through it for daily included Breakfast and to access the beach. (at less than half the price it's a steal) You also get a "RED BED" a dedicated space on the beach with queen sized red beds one for each room so you never have to worry about a nice place on the beach, you also get a secure bathroom and you're 10-20 steps away from the water. The hotel looks like you're walking into a jungle oasis, it has a lovely pool and hot tub, we didn't use either as the Caribbean was perfect day in and day out. North beach is famous for good reason, it's walkable 200 yards/meters out and still anywhere from knee/waist or chest deep, so refreshing and kind of perfect ! There are good food option on the beach, whether it be from Casa or any of the beach front restaurants all were solid option IMO. Around the corner you get a nice bakery (get there early for the best selection. a 4.9 rated burger place Pinchos, good burrito place Beach-in Burritos & more. You're also a short walk to the popular Hidalgo street ( & by short I mean 5 mins 11 from ParadICE Gelato the far end of the strip and next to the municipal square. We happened to hit Isla during Carnival it was loaded with street celebrations and we never felt unsafe. Value was good not great for food, and the food was good very good everywhere.
Stayed 7 nights in Mar 2025

10/10 Excellent

Jackson

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little hotel, beach bed access is understated on here. Staff was all incredibly kind, went above and beyond. Noise, like others said, is really the only issue I can think of, however it is thatched roofs, so it is to be expected. Would definitely stay again!
Stayed 7 nights in Feb 2025

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