Na Balam Beach Hotel & Villas

The staff were wonderful, very helpful, and friendly. The stairs up to our room were wobbly, and steep. The bar staff at Oceanvs were not very friendly.

I have been going to north beach for the past 10 years and have always wanted to stay at NaBalam Hotel and I finally was able and it didn't disappoint me. I will be coming back. My final day in Isla Mujeres there was a storm and NaNalam was very safe. thanks again for a great stay.

Loved property! Everyone was great, will stay there again!

My 11 year old son and I stayed in Na Balam for 5 nights, and we loved the property. It's Zen style design, spacious rooms, very friendly staff, pool area, all under the shade of tall trees, where you can cool yourself even at the hottest time of the day. Best location , with direct access to the Northern Beach, comfortablebeach beds .We definite are coming back. Special thanks to Patricia, who took care of our room always promptly and efficiently on our request.

A joy of a place! People are kind and friendly. The beach is incredible! That’s why we keep coming back.

We love the access to the beach. We were a little disappointed with our room.

My husband and I stayed for 6 nights in a deluxe room with partial ocean views. We expected a renovated beach-hotel room and were very disappointed with what we got. There was hot water for a shower for 1-2 days. Otherwise it was lukewarm at best, and the last morning there was no hot water at all. While the room was very clean, the bathroom had tiles that were chipped, fixtures old and rusty, peeling paint, and stained vanities. I complained, but there was nothing that could be done. The location was amazing and the beach beds with umbrellas were awesome if you got there in time to get one that was available. If we had KNOWN it was going to me much more rustic and worn we would have been prepared. But we felt it was very dishonest to advertise a place that looked renovated and new when, in fact, our room was very old and worn.

Nice hotel right near the best part of the beach. The staff were as nice as can be , so helpful and always smiling. Our rooms were cleaned everyday.

Older hotel , mold in the bathroom , no TV. Will not stay there again.

We arrived and had an easy check-in. The hotel is incredibly authentic and in a great location. Imagine having breakfast on the beach, gazing across the turquoise waters. The restaurant staff is amazing. Breakfast is great, but come back in the evening for dinner or during the day and be served on the beach. Look for Erik, he is the pearl of this establishment. He is courteous, welcoming, and eager to meet your every need. He takes joy while insuring your experience is unforgettable. Book this hotel for a great location and a unique experience.

Na Balam has a long history of providing a hotel experience that I can only describe as Casual Elegance. It is situated on what is probably the most beautiful beach of Isla Mujeres. However, the buildings have become worn out and the rooms at the back (around the pool area) are not only in poor condition, the steps leading to the upper rooms are downright dangerous. The bathroom sinks were purchased (obviously) by someone who thought "Oh! These look cool!". Trouble is, every time you open the faucet even a little bit you become drenched. Worst is the noise from a neighboring club that blasts from 11:00 to 2:00 am. That's not Na Balam's fault, but the thatched roofs don't block out any sound. We requested and were given another room in the front part of the grounds. It was wonderful and very luxurious. The staff at the front desk and the housekeeping crew were very helpful and courteous. However, the restaurant staff leave A LOT to be desired. Not only is the food pretty dreadful, the waitstaff who serve it are surly and reluctant to give you anything at all. As the waiter served us our first (complimentary) breakfast, he warned us that he would be expecting a tip. We had planned on tipping him, of course, but we ended up resenting the heck out of it. So, I would recommend this hotel to a friend, but I would warn him or her to steer clear of the dining room and never order food at the beach!!

Check in went well but unfortunately much room for improvement. Luke warm low water pressure for shower. Bed was very uncomfortable. Remote control had issues where staff took the remote and never replaced stating that they did not have any others. Wife had a nice sweater / jacket that was taken by staff from the room during cleaning. 'American breakfast' that came with room was very disappointing as there were only 4 choices of food and a plate of fruit.

3rd hotel to stay at on North Beach. Great location. Go with Junior Suite or higher. Base rooms are very base.

This hotel is very rustic and small which is why we like it, we have stayed here before. The rooms don't have TV, phone or internet in the rooms, which is very nice to disconnect from all that noise. However there is a bar down the street from this hotel that does stay open late and we did have the occasional noise issue from that bar and the patrons of that bar... The restaurant at Na Balam is very good, the ceviche is excellent! The beach beds are very nice and this hotel is located on the nicest beach on the Island! The staff is all very nice and accommodating. There is food and drink service right on the beach! The rooms are basic however they are clean and the bed was comfortable. This is a Yoga resort so we were extremely disappointed that the Yoga instructor was on vacation the week we came, as Yoga was another big reason we chose this hotel to stay at.

Fun family vacation. Playa Norte is Amazing and only a few steps from rooms. Staff friendly and hotel and beach very safe. Hotel provides free platforms with mattresses/chairs at the beach. Can also rent a bit nicer elevated ones next door for US$15/20 a day. Many places CASH only, so bring some (US or Peso). Got a massage/facial at Spa and that was very nice. Rooms are simple but clean. Dozens of very good restaurants about a 5 min walk away. Free b-fast at hotel included is simple but good. We will definitely be back.

Still a decent place. But compared to 25 years ago, not so great. We have seen all around the hotel build up. Views are almost completely blocked. Outdoor seating is uncomfortable and limited. WiFi and breakfast are so so. Our room was dreary during the day but had a huge bright light fixated on the window all night. Beach still nice. Rooms are nice. But the two new bars on the beach in front of the hotel are likely profitable but ruin the elegance the location. Oh well. Things change your