Na Balam Hotel

Beach hotel with outdoor pool, near North Beach

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Where to?

Dates

July 2025

August 2025

Poolside Room | 1 bedroom, in-room safe, individually decorated, individually furnished

Overview
Rooms
Location
Policies

Very good

Popular amenities

Bar
Housekeeping
Air conditioning
Free WiFi
Restaurant

Explore the area

Calle Zazil-ha No. 118, Isla Mujeres, QROO, 77400

North Beach
‪2 min walk‬
Isla Mujeres Ferry Terminal
‪13 min walk‬
Dolphin Discovery
‪8 min drive‬
Cancun, Quintana Roo (CUN-Cancun Intl.)
‪70 min drive‬

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Room options

Poolside Suite

Very good

732 sq ft
Sleeps 6
2 Double Beds and 1 King Bed

Poolside Room

Excellent

581 sq ft
Sleeps 4
2 Double Beds

Two Bedroom Suite

1119 sq ft
Sleeps 5
2 King Beds

1 bedroom, in-room safe, individually decorated, individually furnished

Room Standard With Pool View

Sleeps 4
2 Full Bed(s)

About the neighborhood

Isla Mujeres

Located in Centro - Supmza 001, Na Balam Hotel is next to popular attractions like North Beach and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. This 21-room, 3-star hotel welcomes guests with conveniences like a restaurant, a bar/lounge, and an outdoor pool.

What's nearby

North Beach - 2 min walk - 0.1 miles
Miguel Hidalgo - 6 min walk - 0.4 miles
Isla Mujeres Cemetery - 6 min walk - 0.4 miles
Isla Mujeres Ferry Terminal - 13 min walk - 0.7 miles
Dolphin Discovery - 8 min drive - 4.0 miles

Getting around

Cancun Intl. Airport (CUN) - 120 min drive

Restaurants

‪Lima y Coco - ‬2 min walk
‪Stingray - ‬5 min walk
‪Mayan Beach Club Restaurant & Tequileria - ‬10 min walk
‪Tarzan - ‬7 min walk
‪Guru Beach Club & Restaurant - ‬1 min walk

About this property

Na Balam Hotel

Beach hotel with outdoor pool, near North Beach

Guests of Na Balam Hotel enjoy features like an outdoor pool, free WiFi in public areas, and a terrace. For transportation, you can make use of an airport shuttle (available on request) for USD 120 per vehicle roundtrip, as well as an airport shuttle. The front desk has multilingual staff that can help with securing valuables and tours/tickets. Other amenities at this beach hotel include a banquet hall, a garden, and wedding services.

Guests can expect to find 32-inch flat-screen TVs with satellite channels. Ceiling fans, safes, and free toiletries are also standard.

Recreational amenities at the hotel include an outdoor pool.

Children under 16 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

English, Spanish

Similar properties

Pool
All inclusive
Spa
Parking included

$169 nightly

Jul 20 - Jul 21

Total includes taxes and fees

Property amenities

Internet

Available in some public areas: Free WiFi

Parking and transportation

No onsite parking available
Roundtrip airport shuttle (surcharge) from 6:00 AM to 11:30 PM at scheduled times and on request
Ferry terminal shuttle (surcharge)

Food and drink

A bar/lounge
A beach bar
A restaurant

Restaurants on site

Oceanvs

Things to do

Outdoor pool

Family friendly

Outdoor pool

Conveniences

Limited-hour front desk
Safe at front desk

Guest services

Housekeeping (daily)
Multilingual staff
Tour and ticket assistance
Wedding services

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
Pool umbrellas
Terrace

Accessibility

No elevator

2 floors
7 buildings
Banquet hall
Smoking not allowed

Room amenities

Bathroom

Free toiletries
Hair dryer (on request)
Shower
Towels provided

Entertainment

32-inch flat-screen TV with satellite channels

Food and drink

Free bottled water

Access via exterior corridors
Air conditioning (climate-controlled)
Ceiling fan
Individual decor
Individual furnishings
Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11 PM

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the ferry terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation

The front desk is open daily from 7 AM - 11 PM

Front desk staffed during limited hours

This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

This property doesn't allow pets or service animals

Children and extra beds

Up to 2 kids 12 years old and younger stay free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

Breakage deposit: USD 50 per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Airport shuttle fee: USD 120 per vehicle (roundtrip)
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Check-in: 3 PM
Check-out: noon
Minimum check-in age: 18

The front desk is available during limited hours. For convenient arrivals and departures, you can take advantage of the airport shuttle (available during limited hours), which is offered for a fee.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
No parking is available onsite.
This property accepts credit cards. Cash is not accepted.

Additional information about polices, regulations, and more:

Registered guests are the only ones allowed in guestrooms.
There are no elevators.
No rollaway or extra beds are available.

Property is also known as

balam Hotel

Beach Hotel na balam Isla Mujeres

Beach na balam

Beach na balam Isla Mujeres

Hotel Na Balam Beach

Na Balam Beach Isla Mujeres

Na Balam Hotel Hotel

Na Balam Hotel Isla Mujeres

Na Balam Beach Hotel Villas

Na Balam Hotel Hotel Isla Mujeres

Frequently asked questions

Is a free cancellation option available at Na Balam Hotel?

Na Balam Hotel offers free cancellation on some room rates. For additional details, look at the cancellation policy on our site.

How much does it cost to stay at Na Balam Hotel?

As of Jul 15, 2025, prices found for a 1-night stay for 2 adults at Na Balam Hotel on Jul 16, 2025 start from $184.95, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see near Na Balam Hotel?

This hotel is situated in Centro - Supmza 001, just steps from North Beach and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. You'll also find Isla Mujeres Ferry Terminal and Isla Mujeres Cemetery less than a mile away.

Will I be able to park at Na Balam Hotel?

No, there isn't parking available at the hotel.

Does Na Balam Hotel have a casino on the premises?

No, Na Balam Hotel doesn't have a casino.

Will I find an indoor pool at Na Balam Hotel?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What will couples enjoy most about a stay at Na Balam Hotel?

There are many amenities for couples at this hotel, including a beach bar and an outdoor pool plus some guestrooms feature private plunge pools.

Are there hot tubs at Na Balam Hotel?

No, but some guestrooms at this hotel feature jetted bathtubs.

Does Na Balam Hotel have a restaurant that serves breakfast?

Yes, Na Balam Hotel serves brunch for a surcharge at Oceanvs.

Will Na Balam Hotel allow pets to stay free of charge?

No, pets and service animals aren't allowed at Na Balam Hotel.

Does Na Balam Hotel have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from Na Balam Hotel?

The closest major airport to Na Balam Hotel is Cancun Intl. Airport (CUN), which is 21.8 mi away (120 minutes by car).

Are there rooms with balconies that I can book at Na Balam Hotel?

No, at Na Balam Hotel, there aren't any guestrooms that list a balcony.

Does Na Balam Hotel have a wedding venue on site?

If you plan to exchange vows during your trip, consider the wedding services available at Na Balam Hotel.

Na Balam Hotel Reviews

8.2

Very Good

8.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

10/10 Excellent

Angela

May 12, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Hotel muy bonito y limpio. Unos metros de la playa

Stayed 4 nights in May 2025

4/10 Poor

Ivan

Apr 15, 2025

Close to beach

Stayed 7 nights in Apr 2025

6/10 Okay

Brandon

Traveled with group, Traveled with family

Apr 12, 2025

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service, amenities

Ok here’s the bad to get it over with. ZERO customer service. No hot water for showers for 6 days. Bed pillows are like cement. Room keys are ridiculous…outdated..need to be updated. Property has lots of outdoor lighting all night and the room window curtains are very thin and white so the room stays very light all night. Only two towels per room per day. Small bottles of water (2) that does not taste good - not sealed so not sure where it came from…. But they will sell you a sealed bottle at the desk. No toiletries included. The pool always looked cloudy and the hot tub was only hot for 2 of our 6 days. Now the GOOD … very clean rooms that smelled fresh every time we walked in. Never had this in Mexico before. Hands down - the BEST a beach club access with excellent service. Hats off to Sebastian!! Easy access to bathroom from beach club. The breakfast was repetitive but good. Coffee, juice, eggs toast and little potatoes. It got old and you could also get pancakes. But always room to eat when we wanted. We are early risers so most days we had breakfast around 7:30 am. The hotel was mostly quiet….no noise at night. We lost power once at midnight but a generator kicked on quickly so no big deal. A/C worked perfectly as did the ceiling fan. The location of this hotel is fantastic. We met many friendly guests. If it was not for the lousy guest service at the desk… I won’t go into detail…I would’ve rated this higher. We go for the beach and for this I give *****.

Stayed 6 nights in Apr 2025

4/10 Poor

Julio

Traveled with family and small children

Apr 4, 2025

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service, amenities

The property is impeccably clean and well-maintained, offering a peaceful and quiet atmosphere. While it lacks some wall décor or additional decorations, it remains a comfortable and pleasant space. However, the complimentary breakfast experience was disappointing. Guests are directed to a neighboring hotel across the street, where the staff, aware that the breakfast is free, offer limited options and an unprofessional, somewhat cold service. Additionally, the wait time was longer compared to regular guests of that hotel. The beach beds were also located at the neighboring hotel, tucked away in a corner, far from the main guest areas. To make matters worse, there were no umbrellas provided to shield from the sun, leaving guests exposed to the elements. This made for a less-than-ideal beach experience.

Stayed 3 nights in Mar 2025

6/10 Okay

Shelley

Traveled with group

Mar 30, 2025

Liked: Cleanliness

This will be my second and final time at this hotel. I know the rooms are basic and run down, and that’s why it’s inexpensive. But the room reeked of mothballs so badly, and the small windows don’t have screens on them, so it was impossible to air the room out. Items that stayed in my suitcase the entire trip (this was a two night trip at the end of a longer visit in the region) smelled like mothballs when I came back home too, it was that strong. Then the parting shot was at checkout, when the front desk person deigned to look up from her phone to see what I wanted. I asked nicely if she could call for a taxi. Her response: we don’t do that. We walked away and saw taxi’s down the street. It’s a great location, but i can do better, and you can too.

Stayed 2 nights in Mar 2025

10/10 Excellent

Nicolas

Traveled with family

Mar 23, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 8 nights in Feb 2025

10/10 Excellent

Cynthia

Mar 11, 2025

Stayed 3 nights in Mar 2025

8/10 Good

Judith Ann

Traveled with partner

Mar 11, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Na Balam was a quiet oasis .

Stayed 5 nights in Mar 2025

10/10 Excellent

Joseph A, Chicago

Traveled with partner

Mar 10, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We wanted to stay near North Beach on Isla Mujeres. We also couldn't afford places like the Casa Del Jaguar. Na Balam is right across the street from CDJ and it's a sister hotel you walk through it for daily included Breakfast and to access the beach. (at less than half the price it's a steal) You also get a "RED BED" a dedicated space on the beach with queen sized red beds one for each room so you never have to worry about a nice place on the beach, you also get a secure bathroom and you're 10-20 steps away from the water. The hotel looks like you're walking into a jungle oasis, it has a lovely pool and hot tub, we didn't use either as the Caribbean was perfect day in and day out. North beach is famous for good reason, it's walkable 200 yards/meters out and still anywhere from knee/waist or chest deep, so refreshing and kind of perfect ! There are good food option on the beach, whether it be from Casa or any of the beach front restaurants all were solid option IMO. Around the corner you get a nice bakery (get there early for the best selection. a 4.9 rated burger place Pinchos, good burrito place Beach-in Burritos & more. You're also a short walk to the popular Hidalgo street ( & by short I mean 5 mins 11 from ParadICE Gelato the far end of the strip and next to the municipal square. We happened to hit Isla during Carnival it was loaded with street celebrations and we never felt unsafe. Value was good not great for food, and the food was good very good everywhere.

Stayed 7 nights in Mar 2025

10/10 Excellent

Jackson

Traveled with partner

Mar 7, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great little hotel, beach bed access is understated on here. Staff was all incredibly kind, went above and beyond. Noise, like others said, is really the only issue I can think of, however it is thatched roofs, so it is to be expected. Would definitely stay again!

Stayed 7 nights in Feb 2025

8/10 Good

Sydney

Traveled with family

Feb 28, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice pool & jacuzzi! Property was a bit more quiet than others in the area.

Stayed 1 night in Feb 2025

10/10 Excellent

Shelly Jo

Feb 27, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 6 nights in Feb 2025

10/10 Excellent

Craig

Traveled with partner

Feb 24, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We had a fun, relaxing time. Easy access to beach. Pool was great. Relaxing

Stayed 2 nights in Feb 2025

10/10 Excellent

Biana

Feb 9, 2025

Stayed 4 nights in Feb 2025

10/10 Excellent

Renee

Feb 5, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This place is beautiful, quiet and has my kind of vibe. If you're looking for a larger resort/condo accommodation you won't like Na Balam. It's more laid back here. They have ten rooms with balconies facing a small pool and hot tub, a good sized shower with a mini fridge, yoga three times a day, and beach access across the street at Playa Norte. The restaurant was a bit pricey but fantastic. The staff is lovely and I was really pleased with our stay.

Stayed 6 nights in Jan 2025

6/10 Okay

Verified traveler

Traveled with family

Feb 4, 2025

Liked: Staff & service

Disliked: Property conditions & facilities, room comfort

Room for improvement

Pros: Location - steps away from Playa Norte Hotel grounds are shady - nice escape from the sun Cute cat on site Friendly & helpful staff Walkable to many restaurants and shops Decent AC Cons: Uncomfortable beds Dark rooms Very low water pressure No hot water - eked out one lukewarm shower in 3 days Very loud late at night on weekends due to parties at the MIA. Property has a lot potential, but the benefits of the location did not outweigh the annoyances/uncomfortable accommodations.

Stayed 3 nights in Feb 2025

4/10 Poor

Karen

Traveled with family

Jan 27, 2025

Liked: Staff & service

Disliked: Amenities, property conditions & facilities

We had stayed in the past 3 yrs but apparently they switched and updated half the property and used the old rundown side for guests who didn’t know better.towels were shabby, rooms had torn curtains and looked rundown,

Stayed 3 nights in Jan 2025

8/10 Good

Daniel, Fort Collins

Traveled with partner

Jan 25, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great location. Comfortable room and laid back, friendly staff. Plumbing facilities were somewhat unreliable, though, and getting water pressure and hot water were a real challenge. Flushing toilet paper on the entire island is not allowed, making for a “different and unique” experience altogether. Other than that, it was great. The grounds are tropical and garden-like, and the rooms were very clean. It has a beautiful yoga studio for those interested, and we slept great. Very comfortable beds. 😊. We would go back. Bring washcloths.

Stayed 5 nights in Jan 2025

8/10 Good

Rick

Jan 15, 2025

Proximity to the beautiful beach and town. Staff was very friendly and helpful.

Stayed 3 nights in Jan 2025

6/10 Okay

Ankh

Jan 3, 2025

Stayed 2 nights in Dec 2024

2/10 Terrible

Verified traveler

Traveled with family

Jan 2, 2025

Disliked: Staff & service, property conditions & facilities, room comfort

Bait and Switch a CON

Shocking unpleasant surprise on arrival did not get this hotel but a horrible across the street suite.cost a lot of money supposedly offering a kitchen but no microwave, oven No grab bars in very slippery shower and by the way I had a very bad fall the first day due to odd small step at master bdrm door

Stayed 6 nights in Dec 2024

10/10 Excellent

HEIDI

Jan 1, 2025

Stayed 5 nights in Dec 2024

10/10 Excellent

Valerie J

Traveled with family

Dec 27, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great little hotel

Great little hotel. A few steps from the beach. Included breakfast was a limited menu but adequate. Staff were friendly & helpful. Very enjoyable stay.

Stayed 7 nights in Dec 2024