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Recent guest reviews

Loved property! Everyone was great, will stay there again!

My 11 year old son and I stayed in Na Balam for 5 nights, and we loved the property. It's Zen style design, spacious rooms, very friendly staff, pool area, all under the shade of tall trees, where you can cool yourself even at the hottest time of the day. Best location , with direct access to the Northern Beach, comfortablebeach beds .We definite are coming back. Special thanks to Patricia, who took care of our room always promptly and efficiently on our request.

A joy of a place! People are kind and friendly. The beach is incredible! That’s why we keep coming back.

We love the access to the beach. We were a little disappointed with our room.

My husband and I stayed for 6 nights in a deluxe room with partial ocean views. We expected a renovated beach-hotel room and were very disappointed with what we got. There was hot water for a shower for 1-2 days. Otherwise it was lukewarm at best, and the last morning there was no hot water at all. While the room was very clean, the bathroom had tiles that were chipped, fixtures old and rusty, peeling paint, and stained vanities. I complained, but there was nothing that could be done. The location was amazing and the beach beds with umbrellas were awesome if you got there in time to get one that was available. If we had KNOWN it was going to me much more rustic and worn we would have been prepared. But we felt it was very dishonest to advertise a place that looked renovated and new when, in fact, our room was very old and worn.

Nice hotel right near the best part of the beach. The staff were as nice as can be , so helpful and always smiling. Our rooms were cleaned everyday.

Older hotel , mold in the bathroom , no TV. Will not stay there again.

We arrived and had an easy check-in. The hotel is incredibly authentic and in a great location. Imagine having breakfast on the beach, gazing across the turquoise waters. The restaurant staff is amazing. Breakfast is great, but come back in the evening for dinner or during the day and be served on the beach. Look for Erik, he is the pearl of this establishment. He is courteous, welcoming, and eager to meet your every need. He takes joy while insuring your experience is unforgettable. Book this hotel for a great location and a unique experience.

Na Balam has a long history of providing a hotel experience that I can only describe as Casual Elegance. It is situated on what is probably the most beautiful beach of Isla Mujeres. However, the buildings have become worn out and the rooms at the back (around the pool area) are not only in poor condition, the steps leading to the upper rooms are downright dangerous. The bathroom sinks were purchased (obviously) by someone who thought "Oh! These look cool!". Trouble is, every time you open the faucet even a little bit you become drenched. Worst is the noise from a neighboring club that blasts from 11:00 to 2:00 am. That's not Na Balam's fault, but the thatched roofs don't block out any sound. We requested and were given another room in the front part of the grounds. It was wonderful and very luxurious. The staff at the front desk and the housekeeping crew were very helpful and courteous. However, the restaurant staff leave A LOT to be desired. Not only is the food pretty dreadful, the waitstaff who serve it are surly and reluctant to give you anything at all. As the waiter served us our first (complimentary) breakfast, he warned us that he would be expecting a tip. We had planned on tipping him, of course, but we ended up resenting the heck out of it. So, I would recommend this hotel to a friend, but I would warn him or her to steer clear of the dining room and never order food at the beach!!

Check in went well but unfortunately much room for improvement. Luke warm low water pressure for shower. Bed was very uncomfortable. Remote control had issues where staff took the remote and never replaced stating that they did not have any others. Wife had a nice sweater / jacket that was taken by staff from the room during cleaning. 'American breakfast' that came with room was very disappointing as there were only 4 choices of food and a plate of fruit.

3rd hotel to stay at on North Beach. Great location. Go with Junior Suite or higher. Base rooms are very base.

This hotel is very rustic and small which is why we like it, we have stayed here before. The rooms don't have TV, phone or internet in the rooms, which is very nice to disconnect from all that noise. However there is a bar down the street from this hotel that does stay open late and we did have the occasional noise issue from that bar and the patrons of that bar... The restaurant at Na Balam is very good, the ceviche is excellent! The beach beds are very nice and this hotel is located on the nicest beach on the Island! The staff is all very nice and accommodating. There is food and drink service right on the beach! The rooms are basic however they are clean and the bed was comfortable. This is a Yoga resort so we were extremely disappointed that the Yoga instructor was on vacation the week we came, as Yoga was another big reason we chose this hotel to stay at.

Fun family vacation. Playa Norte is Amazing and only a few steps from rooms. Staff friendly and hotel and beach very safe. Hotel provides free platforms with mattresses/chairs at the beach. Can also rent a bit nicer elevated ones next door for US$15/20 a day. Many places CASH only, so bring some (US or Peso). Got a massage/facial at Spa and that was very nice. Rooms are simple but clean. Dozens of very good restaurants about a 5 min walk away. Free b-fast at hotel included is simple but good. We will definitely be back.

Still a decent place. But compared to 25 years ago, not so great. We have seen all around the hotel build up. Views are almost completely blocked. Outdoor seating is uncomfortable and limited. WiFi and breakfast are so so. Our room was dreary during the day but had a huge bright light fixated on the window all night. Beach still nice. Rooms are nice. But the two new bars on the beach in front of the hotel are likely profitable but ruin the elegance the location. Oh well. Things change your

Hotel is nice and in a great location. Don't expect to spend too much time around the pool as it's not set up as a place where you would want to spend much time. Nice, but its secluded in the trees and the pool is on the smaller side. They were shutting it down for a couple weeks at the end of our stay for maintenance so it may be getting an overhaul. Where this hotel shines is in it's amazing staff. Everyone is beyond friendly and did everything they could to make our stay as enjoyable as possible. Even so much as keeping our sons sandals that he forgot by the pool. Since he had an extra pair we didn't realise for two days that he had left them there (we had switched hotels) We went back to the Na Balam on the off chance they were still there. Staff had them waiting in a bag at the front desk ... not even knowing if we would return. When we showed up everyone was happy to look around for them as they had forgotten where they had been placed. The lady at the front desk was joking with our kids and was a pleasure to see in the morning. Our room was large and comfortable. We were on the lower floor by the pool and there was a sofa in the room as well as a patio area with another built in sofa, where we would sit at night when the kids were asleep.

The hotel is very good option, good facilities, clean, friendly staff, good food...placed in one of the best areas of the island with an incredible beach; very good option; not similar to the Cancun experience, but we enjoyed it a lot better

My boyfriend and I decided to come here because it looked the most relaxed and comfortable out of all the resorts on playa Norte and it definitely was. It was laid back, serene, and most of all pure paradise. I would definitely come back here. The staff was very friendly too.

Unfortunately there weren't other amenities with this hotel - i.e. Snorkel gear, paddle boards, etc. However there are two restaurants and happy hour is when to buy drinks. You will find cheaper dining options in town. It was clean and there is a spa located on site. I would suggest getting a massage at the beginning of the vacation before you become too burned. :)

This was my third trip to Na Balam in the past 15 months. (I'm a little bit addicted to Isla Mujeres! :) ) My most recent trip was a girl's trip just for fun right before Christmas and Isla Mujeres did not disappoint! Check in at Na Balam was better than the last time (dealt with a very rude staff member whom I didn't see on this trip). Staff was very pleasant and welcoming. But, once again, their was an issue with my reservation (EVERY time I've been there, there has been some sort of mixup). I am recovering from a knee replacement surgery a few months ago and had requested a ground floor room on the beach side. When we checked in, they had us assigned to an upstairs room and had no ground floor rooms available until the next day. So, up to the second floor it was! Those steps!!! :( Ugh. It was hard on my knee, but one day didn't kill me. The next day, we moved to a ground floor room with no problems. We had to request refrigerators in each of the rooms. Every other hotel I've stayed at in Isla has refrigerators...I wish Na Balam would make the investment to have a fridge in each room. In such a warm climate, it is almost a necessity! The rooms we stayed in were clean and neat as usual. The lighting seems dimmer than usual. There were only 2 small ceiling lights in the main room (one by the patio door and one in the bathroom) that were the small halogen style. They didn't put out very much light (especially in the bathroom) and I had a real problem getting my contacts lenses in and out each day! The shower area was newly tiled in the room we stayed in and very clean. We always had good water pressure and a hot water supply. Housekeeping did an excellent job of keeping the room clean and sand free! My friend and I spent LOTS of time on the beach! The beach in front of Na Balam is amazing, clean and awesome. the best stretch on all of North Beach in my opinion! Na Balam is constructing a new bar/kitchen on the beach, so there was some construction noise going on while we were there...but such is the cost of improvements. I'm excited to go back and see their progress!!! I believe Na Balam is under new ownership in recent years and it looks as though they are making lots of improvements. I hope they continue to improve their reservation and check in processes to make sure guests get the rooms they've requested and paid for. I also hope they invest in refrigerators for each room so that you don't have to request one every time you stay there. All in all, we had a great time. I would recommend Na Balam to the traveler who wants to enjoy all the luxury of staying on the beach on a much smaller budget. I hope to return soon!!!

Calle Zazil Ha No 118 Isla Mujeres QROO

Hotel highlights

  • Steps from Norte Beach
  • Free WiFi in public areas
  • Free parking
  • Onsite dining

Na Balam Beach Hotel & Villas places you next to Norte Beach and within a mile (2 km) of other popular attractions like Garrafon Natural Reef Park. This 21-room, 3-star hotel has a restaurant, an outdoor pool, and free self parking.


Dining

Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant.


Rooms

All 21 individually decorated accommodations feature sitting areas. Ceiling fans and safes are other standard amenities.


Property features

Guests of Na Balam Beach Hotel & Villas enjoy features like an outdoor pool, free WiFi in public areas, and a terrace. There's free parking, and an airport shuttle (available on request) for USD 120 per vehicle roundtrip. The front desk has multilingual staff that can help with tours/tickets and securing valuables. Other amenities at this beach hotel include wedding services, a banquet hall, and a garden.

Room options

Deluxe Room

King 1 | Sleeps 2

Two Bedroom Suite

King 2 | Sleeps 4

Junior Studio Suite

King 1 | Sleeps 2

Guest reviews for Na Balam Beach Hotel & Villas

Everyone (14) Couples (33) Business (1) Family (13) Friends (8) Other (1)
5
Families

Loved property! Everyone was great, will stay there again!

By on Sep 4, 2019

Review comment responded on Sep 9, 2019

thank you so much for stay with us at Na Balam Hotel, and thank you for your comments

5
Family with small children

My 11 year old son and I stayed in Na Balam for 5 nights, and we loved the property. It's Zen style design, spacious rooms, very friendly staff, pool area, all under the shade of tall trees, where you can cool yourself even at the hottest time of the day. Best location , with direct access to the Northern Beach, comfortablebeach beds .We definite are coming back. Special thanks to Patricia, who took care of our room always promptly and efficiently on our request.

By on Aug 25, 2019

Review comment responded on Aug 26, 2019

first of all thank you so much for stay with us at Na Balam hotel, we hope we can see you aroud here again

5
Partner Couples

A joy of a place! People are kind and friendly. The beach is incredible! That’s why we keep coming back.

By on Jul 18, 2019

Review comment responded on Jul 30, 2019

Thank you so much for keep comming to Na Balam Hotel, this is your home away from Home.

5
Everyone

By on Mar 30, 2019

Review comment responded on Apr 9, 2019

We would like to thank you for your visit, and we are pleased that you had good time with us, hopping we can see you again here.

3
Families

We love the access to the beach. We were a little disappointed with our room.

By on Mar 6, 2019

Review comment responded on Apr 9, 2019

Hello thank you so much for your comments, i will like to know wich room your where in, to check exactly what the problem was

2
Partner Couples

My husband and I stayed for 6 nights in a deluxe room with partial ocean views. We expected a renovated beach-hotel room and were very disappointed with what we got. There was hot water for a shower for 1-2 days. Otherwise it was lukewarm at best, and the last morning there was no hot water at all. While the room was very clean, the bathroom had tiles that were chipped, fixtures old and rusty, peeling paint, and stained vanities. I complained, but there was nothing that could be done. The location was amazing and the beach beds with umbrellas were awesome if you got there in time to get one that was available. If we had KNOWN it was going to me much more rustic and worn we would have been prepared. But we felt it was very dishonest to advertise a place that looked renovated and new when, in fact, our room was very old and worn.

By on Feb 9, 2019

4
Everyone

Nice hotel right near the best part of the beach. The staff were as nice as can be , so helpful and always smiling. Our rooms were cleaned everyday.

By on Feb 4, 2019

2
Everyone

Older hotel , mold in the bathroom , no TV. Will not stay there again.

By , from Dallas on Jul 23, 2018

5

great location with excellent restaurant staff

Everyone

We arrived and had an easy check-in. The hotel is incredibly authentic and in a great location. Imagine having breakfast on the beach, gazing across the turquoise waters. The restaurant staff is amazing. Breakfast is great, but come back in the evening for dinner or during the day and be served on the beach. Look for Erik, he is the pearl of this establishment. He is courteous, welcoming, and eager to meet your every need. He takes joy while insuring your experience is unforgettable. Book this hotel for a great location and a unique experience.

By , from TN, USA on Mar 25, 2018

4

aging hotel on a beautiful spot

Everyone

Na Balam has a long history of providing a hotel experience that I can only describe as Casual Elegance. It is situated on what is probably the most beautiful beach of Isla Mujeres. However, the buildings have become worn out and the rooms at the back (around the pool area) are not only in poor condition, the steps leading to the upper rooms are downright dangerous. The bathroom sinks were purchased (obviously) by someone who thought "Oh! These look cool!". Trouble is, every time you open the faucet even a little bit you become drenched. Worst is the noise from a neighboring club that blasts from 11:00 to 2:00 am. That's not Na Balam's fault, but the thatched roofs don't block out any sound. We requested and were given another room in the front part of the grounds. It was wonderful and very luxurious. The staff at the front desk and the housekeeping crew were very helpful and courteous. However, the restaurant staff leave A LOT to be desired. Not only is the food pretty dreadful, the waitstaff who serve it are surly and reluctant to give you anything at all. As the waiter served us our first (complimentary) breakfast, he warned us that he would be expecting a tip. We had planned on tipping him, of course, but we ended up resenting the heck out of it. So, I would recommend this hotel to a friend, but I would warn him or her to steer clear of the dining room and never order food at the beach!!

By , from Milwaukee, WI on Jan 19, 2018

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