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Recent guest reviews

Nabalam is great. Location awesome !!! Very clean. Awesome staff

The staff were wonderful, very helpful, and friendly. The stairs up to our room were wobbly, and steep. The bar staff at Oceanvs were not very friendly.

I have been going to north beach for the past 10 years and have always wanted to stay at NaBalam Hotel and I finally was able and it didn't disappoint me. I will be coming back. My final day in Isla Mujeres there was a storm and NaNalam was very safe. thanks again for a great stay.

Loved property! Everyone was great, will stay there again!

My 11 year old son and I stayed in Na Balam for 5 nights, and we loved the property. It's Zen style design, spacious rooms, very friendly staff, pool area, all under the shade of tall trees, where you can cool yourself even at the hottest time of the day. Best location , with direct access to the Northern Beach, comfortablebeach beds .We definite are coming back. Special thanks to Patricia, who took care of our room always promptly and efficiently on our request.

A joy of a place! People are kind and friendly. The beach is incredible! That’s why we keep coming back.

We love the access to the beach. We were a little disappointed with our room.

My husband and I stayed for 6 nights in a deluxe room with partial ocean views. We expected a renovated beach-hotel room and were very disappointed with what we got. There was hot water for a shower for 1-2 days. Otherwise it was lukewarm at best, and the last morning there was no hot water at all. While the room was very clean, the bathroom had tiles that were chipped, fixtures old and rusty, peeling paint, and stained vanities. I complained, but there was nothing that could be done. The location was amazing and the beach beds with umbrellas were awesome if you got there in time to get one that was available. If we had KNOWN it was going to me much more rustic and worn we would have been prepared. But we felt it was very dishonest to advertise a place that looked renovated and new when, in fact, our room was very old and worn.

Nice hotel right near the best part of the beach. The staff were as nice as can be , so helpful and always smiling. Our rooms were cleaned everyday.

Older hotel , mold in the bathroom , no TV. Will not stay there again.

We arrived and had an easy check-in. The hotel is incredibly authentic and in a great location. Imagine having breakfast on the beach, gazing across the turquoise waters. The restaurant staff is amazing. Breakfast is great, but come back in the evening for dinner or during the day and be served on the beach. Look for Erik, he is the pearl of this establishment. He is courteous, welcoming, and eager to meet your every need. He takes joy while insuring your experience is unforgettable. Book this hotel for a great location and a unique experience.

Na Balam has a long history of providing a hotel experience that I can only describe as Casual Elegance. It is situated on what is probably the most beautiful beach of Isla Mujeres. However, the buildings have become worn out and the rooms at the back (around the pool area) are not only in poor condition, the steps leading to the upper rooms are downright dangerous. The bathroom sinks were purchased (obviously) by someone who thought "Oh! These look cool!". Trouble is, every time you open the faucet even a little bit you become drenched. Worst is the noise from a neighboring club that blasts from 11:00 to 2:00 am. That's not Na Balam's fault, but the thatched roofs don't block out any sound. We requested and were given another room in the front part of the grounds. It was wonderful and very luxurious. The staff at the front desk and the housekeeping crew were very helpful and courteous. However, the restaurant staff leave A LOT to be desired. Not only is the food pretty dreadful, the waitstaff who serve it are surly and reluctant to give you anything at all. As the waiter served us our first (complimentary) breakfast, he warned us that he would be expecting a tip. We had planned on tipping him, of course, but we ended up resenting the heck out of it. So, I would recommend this hotel to a friend, but I would warn him or her to steer clear of the dining room and never order food at the beach!!

Check in went well but unfortunately much room for improvement. Luke warm low water pressure for shower. Bed was very uncomfortable. Remote control had issues where staff took the remote and never replaced stating that they did not have any others. Wife had a nice sweater / jacket that was taken by staff from the room during cleaning. 'American breakfast' that came with room was very disappointing as there were only 4 choices of food and a plate of fruit.

3rd hotel to stay at on North Beach. Great location. Go with Junior Suite or higher. Base rooms are very base.

This hotel is very rustic and small which is why we like it, we have stayed here before. The rooms don't have TV, phone or internet in the rooms, which is very nice to disconnect from all that noise. However there is a bar down the street from this hotel that does stay open late and we did have the occasional noise issue from that bar and the patrons of that bar... The restaurant at Na Balam is very good, the ceviche is excellent! The beach beds are very nice and this hotel is located on the nicest beach on the Island! The staff is all very nice and accommodating. There is food and drink service right on the beach! The rooms are basic however they are clean and the bed was comfortable. This is a Yoga resort so we were extremely disappointed that the Yoga instructor was on vacation the week we came, as Yoga was another big reason we chose this hotel to stay at.

Fun family vacation. Playa Norte is Amazing and only a few steps from rooms. Staff friendly and hotel and beach very safe. Hotel provides free platforms with mattresses/chairs at the beach. Can also rent a bit nicer elevated ones next door for US$15/20 a day. Many places CASH only, so bring some (US or Peso). Got a massage/facial at Spa and that was very nice. Rooms are simple but clean. Dozens of very good restaurants about a 5 min walk away. Free b-fast at hotel included is simple but good. We will definitely be back.

Still a decent place. But compared to 25 years ago, not so great. We have seen all around the hotel build up. Views are almost completely blocked. Outdoor seating is uncomfortable and limited. WiFi and breakfast are so so. Our room was dreary during the day but had a huge bright light fixated on the window all night. Beach still nice. Rooms are nice. But the two new bars on the beach in front of the hotel are likely profitable but ruin the elegance the location. Oh well. Things change your

Calle Zazil Ha No 118 Isla Mujeres QROO

Hotel highlights

  • Steps from Norte Beach
  • Free WiFi in public areas
  • Free parking
  • Onsite dining

Na Balam Beach Hotel & Villas places you next to Norte Beach and within a mile (2 km) of other popular attractions like Garrafon Natural Reef Park. This 3-star hotel has 21 guestrooms and offers conveniences like a restaurant, an outdoor pool, and free self parking.


Dining

Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge.


Rooms

All 21 individually decorated accommodations feature sitting areas. Free bottled water, ceiling fans, and safes are also standard.


Property features

Guests of Na Balam Beach Hotel & Villas enjoy features like an outdoor pool, free WiFi in public areas, and a terrace. You can take advantage of free parking, along with an airport shuttle (available on request) for USD 120 per vehicle roundtrip. The front desk has multilingual staff that can help with tours/tickets and securing valuables. Other amenities at this beach hotel include wedding services, a garden, and a banquet hall.

Room options

Two Bedroom Suite

2 King Beds | Sleeps 4

Deluxe Room

1 King Bed | Sleeps 2

Junior Suite

1 King Bed | Sleeps 2

Poolside Room

2 Double Beds | Sleeps 4

Guest reviews for Na Balam Beach Hotel & Villas

Everyone (16) Couples (33) Business (1) Family (15) Friends (8) Other (1)
5
Family

Nabalam is great. Location awesome !!! Very clean. Awesome staff

By , from NY on Feb 15, 2020

Review comment responded on Feb 20, 2020

Hi Liz, thank you so much for your comment

4
Everyone

By on Dec 9, 2019

Review comment responded on Dec 10, 2019

thank you so much for your comments.

4
Family with small children Family

The staff were wonderful, very helpful, and friendly. The stairs up to our room were wobbly, and steep. The bar staff at Oceanvs were not very friendly.

By on Dec 6, 2019

Review comment responded on Dec 10, 2019

thank you so much for your comments, we´re going to check about the stars you mentioned

5
Everyone

By on Nov 27, 2019

Review comment responded on Nov 30, 2019

Thank you so much

5
Friends

I have been going to north beach for the past 10 years and have always wanted to stay at NaBalam Hotel and I finally was able and it didn't disappoint me. I will be coming back. My final day in Isla Mujeres there was a storm and NaNalam was very safe. thanks again for a great stay.

By on Oct 24, 2019

Review comment responded on Nov 30, 2019

Thank you so much for all your comments we hope we can see you again here

5
Family

Loved property! Everyone was great, will stay there again!

By on Sep 4, 2019

Review comment responded on Sep 9, 2019

thank you so much for stay with us at Na Balam Hotel, and thank you for your comments

5
Family with small children

My 11 year old son and I stayed in Na Balam for 5 nights, and we loved the property. It's Zen style design, spacious rooms, very friendly staff, pool area, all under the shade of tall trees, where you can cool yourself even at the hottest time of the day. Best location , with direct access to the Northern Beach, comfortablebeach beds .We definite are coming back. Special thanks to Patricia, who took care of our room always promptly and efficiently on our request.

By on Aug 25, 2019

Review comment responded on Aug 26, 2019

first of all thank you so much for stay with us at Na Balam hotel, we hope we can see you aroud here again

5
Partner Couples

A joy of a place! People are kind and friendly. The beach is incredible! That’s why we keep coming back.

By on Jul 18, 2019

Review comment responded on Jul 30, 2019

Thank you so much for keep comming to Na Balam Hotel, this is your home away from Home.

5
Everyone

By on Mar 30, 2019

Review comment responded on Apr 9, 2019

We would like to thank you for your visit, and we are pleased that you had good time with us, hopping we can see you again here.

3
Family

We love the access to the beach. We were a little disappointed with our room.

By on Mar 6, 2019

Review comment responded on Apr 9, 2019

Hello thank you so much for your comments, i will like to know wich room your where in, to check exactly what the problem was

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