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Hotel La Joya

3.0 star property

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Photo gallery for Hotel La Joya

Outdoor pool
Suite | View from room
Suite, 2 Queen Beds, Garden View (with shared terrace) | In-room safe, desk, free WiFi, bed sheets
Property amenity
Exterior detail

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Carretera al Garrafon, Km. 5, Fracc. Mar Turquesa No. 20, Isla Mujeres, QROO, 77400
  • Place, Garrafon Natural Reef Park
    ‪2 min walk‬
  • Place, Parque de los Suenos
    ‪3 min walk‬
  • Place, West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park
    ‪5 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪92 min drive‬

Room options

View all photos for Suite, 1 King Bed, Terrace, Ocean View

View from room

Suite, 1 King Bed, Terrace, Ocean View

9.4 out of 10
Exceptional
(9 reviews)
  • 269 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 King Bed, Garden View (with shared terrace)

In-room safe, desk, free WiFi, bed sheets

Suite, 1 King Bed, Garden View (with shared terrace)

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 269 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 2 Queen Beds, Garden View (with shared terrace)

In-room safe, desk, free WiFi, bed sheets

Suite, 2 Queen Beds, Garden View (with shared terrace)

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 269 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Room, 1 King Bed, Garden View (with shared terrace)

Room, 1 King Bed, Garden View (with shared terrace) | In-room safe, desk, free WiFi, bed sheets

Room, 1 King Bed, Garden View (with shared terrace)

10.0 out of 10
Exceptional
(8 reviews)
  • Garden view
  • 269 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Queen Beds, Garden View (with shared terrace)

In-room safe, desk, free WiFi, bed sheets

Room, 2 Queen Beds, Garden View (with shared terrace)

9.0 out of 10
Wonderful
(9 reviews)
  • Garden view
  • 269 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Junior Suite, 1 Bedroom, 1 living room, Kitchenette

Junior Suite, 1 Bedroom, 1 living room, Kitchenette | In-room safe, desk, free WiFi, bed sheets

Junior Suite, 1 Bedroom, 1 living room, Kitchenette

10.0 out of 10
Exceptional
(2 reviews)
  • 269 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Suite

Suite | In-room safe, desk, free WiFi, bed sheets

Suite

8.0 out of 10
Very good
(1 review)
  • 269 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Penthouse, 1 Bedroom, Kitchenette

Penthouse, 1 Bedroom, Kitchenette | In-room safe, desk, free WiFi, bed sheets

Penthouse, 1 Bedroom, Kitchenette

  • 258 sq ft
  • Sleeps 4
  • 2 Queen Beds and 1 Twin Sofa Bed
  • Free WiFi

About the neighborhood

Isla Mujeres

Hotel La Joya places you next to West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Garrafon Natural Reef Park. This 14-room, 3-star hotel has a full-service spa along with a private beach and an outdoor pool.

What's nearby

  • Garrafon Natural Reef Park - 2 min walk - 0.1 miles
  • Parque de los Suenos - 3 min walk - 0.2 miles
  • West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park - 5 min walk - 0.3 miles
  • Punta Sur - 13 min walk - 0.7 miles
  • Isla Mujeres Sculpture Garden - 14 min walk - 0.8 miles

Getting around

  • Cancun Intl. Airport (CUN) - 123 min drive

Restaurants

  • ‪Zaza Beach Club - ‬11 min walk
  • ‪Albatros Beach Club - ‬19 min walk
  • ‪The Joint - ‬5 min walk
  • ‪Acantilado Restaurant - ‬12 min walk
  • ‪Icebar - ‬3 min drive

About this property

Hotel La Joya

Guests staying at Hotel La Joya enjoy access to a full-service spa, an outdoor pool, and free WiFi in public areas. You can take advantage of free parking, along with an airport shuttle. The 24-hour front desk has staff standing by to help with luggage storage, securing valuables, and tours or tickets. Other amenities at this beach hotel include a terrace, laundry facilities, and a vending machine.
40-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Furnished balconies, ceiling fans, and hair dryers are also available.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages. The spa is open daily.

Similar properties

View from property
Casa de los Sueños Boutique Hotel
Isla Mujeres
  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
9.2 out of 10, Wonderful, 530 reviews
$173 nightly
The price is $213
Jun 17 - Jun 18
Total with taxes and fees
Casa de los Sueños Boutique Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Las Mañanitas

Things to do

  • Full-service spa
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Direct access to a private beach
  • Garden
  • Terrace

Full-service spa

  • Deep-tissue massages
  • Spa open daily

Accessibility

  • No elevator

More

  • 1 building
  • 3 floors
  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Up to 2 kids 12 years old and younger stay free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 35.19 per person, per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Pool access available from 8:30 AM to 7:30 PM.
  • Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Hotel Joya Isla Mujeres
Joya Hotel
Joya Isla Mujeres
Hotel La Joya Hotel
Hotel La Joya Isla Mujeres
Hotel La Joya Hotel Isla Mujeres

Frequently asked questions

Are free cancellation options available at Hotel La Joya?

Hotel La Joya offers free cancellation on some room rates. If you'd like to learn more, take a look at the cancellation policy on our site.

What is there to do near Hotel La Joya?

This hotel is located in Isla Mujeres, just steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Parque de los Suenos, and within a short walk of Garrafon Natural Reef Park. You'll also find North Beach and Isla Mujeres Ferry Terminal within a short drive.

Is parking available on site at Hotel La Joya?

Yes, self parking is offered for free at the hotel.

Is there a spa at Hotel La Joya?

There is a full-service spa available for guests to enjoy and services include deep-tissue massages.

Does Hotel La Joya feature a casino on the premises?

No, Hotel La Joya doesn't have a casino.

Will I find an indoor pool at Hotel La Joya?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 8:30 AM and 7:30 PM.

Is Hotel La Joya a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including a private beach (direct access), a restaurant, and an outdoor pool.

Are there hot tubs at Hotel La Joya?

No, there isn't a spa tub at this hotel.

Does Hotel La Joya feature a restaurant that includes a breakfast menu?

Yes, Hotel La Joya serves breakfast for a surcharge at Las Mañanitas.

Will Hotel La Joya allow pets to stay for free?

No, pets and service animals aren't allowed at Hotel La Joya.

Are there connecting rooms at Hotel La Joya?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from Hotel La Joya?

The closest major airport to Hotel La Joya is Cancun Intl. Airport (CUN), which is 24.1 mi away (123 minutes by car).

Are there rooms with balconies that I can book at Hotel La Joya?

Yes, every guestroom at Hotel La Joya comes with a furnished balcony and some offer garden views.

Hotel La Joya Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 266 out of 375 reviews
Rating 8 - Good. 74 out of 375 reviews
Rating 6 - Okay. 22 out of 375 reviews
Rating 4 - Poor. 7 out of 375 reviews
Rating 2 - Terrible. 6 out of 375 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Cassia

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel!!
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

David

Very nice boutique hotel, friendly helpful staff. Great views, quiet location on the island.
Stayed 8 nights in Jan 2026
Verified

10/10 Excellent

Cassia

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful pool and view! The staff is very attentive. One of our favorite hotels in Isla!
Sunset
Sunset
Hotel view from the water
Grounds
Stayed 6 nights in Feb 2026
Verified

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is on the low-key southern end of the island. If you want tranquility and views, this is perfect.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Kathy

Liked: Cleanliness, amenities, property conditions & facilities
The staff was very friendly and helpful. A unique hotel with a great pool.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Michael

Oswald, Juan and crew were most accommodating. Excellent views!
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

RICARDO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spotless, the view from our room was incredible, the staff was friendly and attentive. We will definitely be back. Oh and they have complimentary breakfast.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Marissa

Liked: Cleanliness, amenities, property conditions & facilities
The staff were friendly, grounds were taken care of, and I enjoyed the quiet atmosphere.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Richard

Liked: Cleanliness, amenities, property conditions & facilities
Clean room with a nice ocean view,Staff are friendly and helpful. You can go snorkeling in front of the hotel.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Ginger

Liked: Cleanliness, amenities, property conditions & facilities
Room had a great view of the ocean and was tucked away on quite side of island. The property owner was super amazing with holding our luggage til able to check in our next location. Breakfast was delicious and awesome staff service. I would definitely recommend this hotel to anyone visiting the island!
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Secilie

Liked: Cleanliness, staff & service, amenities
Great place! No beach, but access to the sea. You can borrow snorkeling mask etc
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. The breakfast was really good and the staff was very helpful and friendly.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, room comfort
Very peaceful , enjoyed our patio , hammock , food was great and the staff was top notch . Snorkelled and enjoyed the swing
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Felicity

Liked: Cleanliness, amenities, property conditions & facilities
Amazing room and magical location
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Christopher

Liked: Cleanliness, amenities, property conditions & facilities
Just so quaint
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities
Very clean place. Wonderful views and establishment. Pro tip, rent a golf cart from Indios Golf Cart Rental and you get free access to their beach club right down the road with lots of beach chairs. You don’t have the best beach access at the hotel but they do have a fantastic deck with chairs and amazing views of the water.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
I will definitely stay here again!
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice boutique hotel
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service, great rooms and amazing restaurant.
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent view and access to water front, courteous and helpful staff.... Ive already recommended to friends and would go here again!
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Gregg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazingly quiet and comfortable. Down south of the downtown district perfectly situated on the Caribbean side. Staff were amazing.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrific views of the water and sunsets, helpful staff and the convenience of having meals on site
Stayed 21 nights in Feb 2025
Verified

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely and quiet spot with beautiful views of the ocean.
Stayed 4 nights in Jun 2025
Verified

10/10 Excellent

Christine

Liked: Cleanliness, amenities, property conditions & facilities
Paradise! A quaint hotel overlooking the ocean. Clean and very comfortable room. All of the staff are friendly and Alex is an exceptional hostess. At night you can hear the ocean waves- didn’t know that was possible in the Cancun area.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

laura

Liked: Cleanliness, amenities
The view is spectacular and the water is fantastic
Stayed 3 nights in May 2025