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Hotel La Joya

Property class: 3

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Photo gallery for Hotel La Joya

A pool with a depth marker, palm trees, and a view of the sea.
A balcony with a view of the sea, a thatched roof, and purple flowers.
A wooden deck with lounge chairs and an umbrella overlooking a body of water at sunset.
A hotel room with a bed, a desk with a computer, a wardrobe, and a balcony with a view of the beach.
A resort with multiple buildings, a swimming pool, and thatched-roof structures.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
Carretera al Garrafon, Km. 5, Fracc. Mar Turquesa No. 20, Isla Mujeres, QROO, 77400
  • Place, Garrafon Natural Reef Park
    ā€Ŗ2 min walkā€¬
  • Place, Parque de los Suenos
    ā€Ŗ3 min walkā€¬
  • Place, West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park
    ā€Ŗ6 min walkā€¬

Room options

View all photos for Suite, 1 King Bed, Terrace, Ocean View

A wooden deck with two rocking chairs and a thatched roof overhead.

Suite, 1 King Bed, Terrace, Ocean View

9.4 out of 10
Exceptional
(10 reviews)
  • 269 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Garden View (with shared terrace)

A bedroom with a bed, a TV, a dresser, and a balcony with chairs.

Suite, 1 King Bed, Garden View (with shared terrace)

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 269 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Garden View (with shared terrace)

A wooden outdoor seating area with a thatched roof, a pool, and palm trees in the background.

Suite, 2 Queen Beds, Garden View (with shared terrace)

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 269 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Garden View (with shared terrace)

A hotel room with a bed, two chairs, a glass-top table, a ceiling fan, a nightstand, a lamp, a flower vase, and a picture on the wall.

Room, 1 King Bed, Garden View (with shared terrace)

10.0 out of 10
Exceptional
(8 reviews)
  • Garden view
  • 269 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Garden View (with shared terrace)

A hotel room with two beds, a desk, a chair, and a TV.

Room, 2 Queen Beds, Garden View (with shared terrace)

9.0 out of 10
Wonderful
(9 reviews)
  • Garden view
  • 269 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 Bedroom, 1 living room, Kitchenette

A compact living space with a kitchenette, a glass-top coffee table, a cushioned sofa, and a chair.

Junior Suite, 1 Bedroom, 1 living room, Kitchenette

10.0 out of 10
Exceptional
(3 reviews)
  • 269 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite

A bedroom with two beds, wooden floors, a brick wall, and a small desk with a vase of flowers.

Suite

9.0 out of 10
Wonderful
(2 reviews)
  • 269 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Penthouse, 1 Bedroom, Kitchenette

A terrace with a table and chairs overlooking a body of water at sunset.

Penthouse, 1 Bedroom, Kitchenette

  • 258 sq ft
  • Sleeps 4
  • 2 Queen Beds and 1 Twin Sofa Bed

About the neighborhood

Isla Mujeres

Hotel La Joya places you next to West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Garrafon Natural Reef Park. This 14-room, 3-star hotel has a full-service spa along with a private beach and an outdoor pool.

What's nearby

  • Garrafon Natural Reef Park - 2 min walk - 0.1 miles
  • Parque de los Suenos - 3 min walk - 0.2 miles
  • West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park - 6 min walk - 0.4 miles
  • Punta Sur - 14 min walk - 0.8 miles
  • Isla Mujeres Sculpture Garden - 16 min walk - 0.9 miles

Getting around

  • Cancun Intl. Airport (CUN) - 123 min drive

Restaurants

  • ā€ŖIcebar - ā€¬3 min drive
  • ā€ŖThe Joint - ā€¬5 min walk
  • ā€ŖKin HĆ” Isla Mujeres - ā€¬6 min walk
  • ā€ŖRancho Capricho - ā€¬3 min walk
  • ā€ŖUlan Eatery - ā€¬4 min walk

About this property

Hotel La Joya

Guests staying at Hotel La Joya enjoy access to a full-service spa, an outdoor pool, and free WiFi in public areas. You can take advantage of free parking, along with an airport shuttle. The 24-hour front desk has staff standing by to help with securing valuables, luggage storage, and tours or tickets. Other amenities at this beach hotel include a terrace, laundry facilities, and a vending machine.
40-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Furnished balconies, ceiling fans, and hair dryers are also available.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Las MaƱanitas

Things to do

  • Full-service spa
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Direct access to a private beach
  • Garden
  • Terrace

Full-service spa

  • Deep-tissue massages
  • Spa open daily

Accessibility

  • No elevator

More

  • 1 building
  • 3 floors
  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Up to 2 kids 12 years old and younger stay free when using existing bedding

Property payment types

MastercardVisa

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 35.19 per person, per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Pool access available from 8:30 AM to 7:30 PM.
  • Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Hotel Joya Isla Mujeres
Joya Hotel
Joya Isla Mujeres
Hotel La Joya Hotel
Hotel La Joya Isla Mujeres
Hotel La Joya Hotel Isla Mujeres

Frequently asked questions

Are free cancellation options available at Hotel La Joya?

Hotel La Joya offers free cancellation on some room rates. If you'd like to learn more, take a look at the cancellation policy on our site.

How much does it cost to stay at Hotel La Joya?

As of Sep 23, 2026, prices found for a 1-night stay for 2 adults at Hotel La Joya on Sep 24, 2026 start from $153, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do near Hotel La Joya?

This hotel is located in Isla Mujeres, just steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Garrafon Natural Reef Park, and within a short walk of Parque de los Suenos. You'll also find Isla Mujeres Ferry Terminal and North Beach within a short drive.

Is there a spa at Hotel La Joya?

There is a full-service spa available for guests to enjoy and services include deep-tissue massages.

Does Hotel La Joya feature a casino on the premises?

No, Hotel La Joya doesn't have a casino.

Will I find an indoor pool at Hotel La Joya?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 8:30 AM and 7:30 PM.

Does Hotel La Joya feature a restaurant that includes a breakfast menu?

Yes, Hotel La Joya serves breakfast for a surcharge at Las MaƱanitas.

Will Hotel La Joya allow pets to stay for free?

No, pets and service animals aren't allowed at Hotel La Joya.

How close is the airport from Hotel La Joya?

The closest major airport to Hotel La Joya is Cancun Intl. Airport (CUN), which is 24.1 mi away (123 minutes by car).

Hotel La Joya Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 271 out of 382 reviews
Rating 8 - Good. 76 out of 382 reviews
Rating 6 - Okay. 22 out of 382 reviews
Rating 4 - Poor. 7 out of 382 reviews
Rating 2 - Terrible. 6 out of 382 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

XUE BIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice friendly staff, amazing location.
Stayed 5 nights in Mar 2026
Verified review

8/10 Good

lorenzo

Liked: Staff & service
We ve enjoyed our stay, nice traditional Mexican style hotel with a breathtaking view and a very nice pool area on a cliff by the ocean. Only drawback was the poor wifi connection in the room
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Cassia

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel!!
Stayed 4 nights in Oct 2025
Verified review

10/10 Excellent

Merranda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Hotel La Joya was fabulous. The staff were generous and helpful, our breakfast was fresh and delicious, our room was peaceful and beautiful. Everything was great - my only regret is not booking this stay for longer!
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Patricia Sue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was absolutely amazing and took great care of us during our stay. The views were beautiful
Stayed 6 nights in Mar 2026
Verified review

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing view!!
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 recommend
Stayed 3 nights in Apr 2026
Verified review

2/10 Terrible

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a quaint, clean and comfortable hotel. The balcony overlooked the water so there was an excellent view. The staff was friendly and helpful. The location was perfect as we were walking distance from the rugged Punta Sur and two beach clubs where you could snorkel near the reef in the beautiful water, as well as a couple of restaurants and the cutest coffee shop.
Stayed 6 nights in Apr 2026
Verified review

10/10 Excellent

David

Very nice boutique hotel, friendly helpful staff. Great views, quiet location on the island.
Stayed 8 nights in Jan 2026
Verified review

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, amazing room with a very colorful Mexican rustic vibe. The only downside is that it doesnā€™t have a beach. Itā€™s just rocks and not very accessible.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Nis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from this hotel is absolutely amazing (we lived in the penthouse). The guys running the hotel were some of the nicest hosts ever. Would come again.
Stayed 6 nights in Mar 2026
Verified review

8/10 Good

Alison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kitchen was great!
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Gregg

Liked: Cleanliness, staff & service, property conditions & facilities
Been here more than once. That should say enoughā€¦. Cheers
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Kathy

Liked: Cleanliness, amenities, property conditions & facilities
The staff was very friendly and helpful. A unique hotel with a great pool.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Cassia

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful pool and view! The staff is very attentive. One of our favorite hotels in Isla!
Sunset
Sunset
Hotel view from the water
Grounds
Stayed 6 nights in Feb 2026
Verified review

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is on the low-key southern end of the island. If you want tranquility and views, this is perfect.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. The breakfast was really good and the staff was very helpful and friendly.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Michael

Oswald, Juan and crew were most accommodating. Excellent views!
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Marissa

Liked: Cleanliness, amenities, property conditions & facilities
The staff were friendly, grounds were taken care of, and I enjoyed the quiet atmosphere.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

RICARDO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spotless, the view from our room was incredible, the staff was friendly and attentive. We will definitely be back. Oh and they have complimentary breakfast.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Richard

Liked: Cleanliness, amenities, property conditions & facilities
Clean room with a nice ocean view,Staff are friendly and helpful. You can go snorkeling in front of the hotel.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
I will definitely stay here again!
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was tidy and larger than we expected. We stayed in the Penthouse. Incredible view.
Stayed 10 nights in Mar 2026
Verified review

10/10 Excellent

Felicity

Liked: Cleanliness, amenities, property conditions & facilities
Amazing room and magical location
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Ginger

Liked: Cleanliness, amenities, property conditions & facilities
Room had a great view of the ocean and was tucked away on quite side of island. The property owner was super amazing with holding our luggage til able to check in our next location. Breakfast was delicious and awesome staff service. I would definitely recommend this hotel to anyone visiting the island!
Stayed 1 night in Oct 2025

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