Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive

5.0 star property

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Photo gallery for Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive

Exterior
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Preferred Club Master Suite Ocean Front Plunge Pool | Premium bedding, pillowtop beds, minibar, in-room safe
Preferred Club Governor Suite Ocean Front Plunge Pool | Bathroom | Shower, eco-friendly toiletries, hair dryer, towels
Preferred Club Junior Suite Swim Out King | Premium bedding, pillowtop beds, minibar, in-room safe

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Breakfast included
  • All inclusive
  • Spa
  • Pet friendly
  • Parking included

Explore the area

View in a map
Ave Kukulcan Km 19.5 Hotel Zone, Cancun, QROO, 77500
  • Place, Iberostar Cancun Golf Course
    ‪5 min walk‬
  • Place, El Rey Ruins
    ‪10 min walk‬
  • Place, Delfines Beach
    ‪11 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪19 min drive‬

Room options

Tropical View Balcony Double

  • Garden view
  • 415 sq ft
  • Sleeps 3
  • 2 Double Beds

Tropical View Balcony King

  • Garden view
  • 377 sq ft
  • Sleeps 2
  • 1 King Bed

Deluxe Ocean View Balcony Double

  • Sea view
  • 415 sq ft
  • Sleeps 3
  • 2 Double Beds

Deluxe Ocean View King

  • Ocean view
  • 409 sq ft
  • Sleeps 2
  • 1 King Bed

Deluxe Lagoon View Balcony Double

  • Lake view
  • 409 sq ft
  • Sleeps 3
  • 2 Double Beds

Deluxe Lagoon View Balcony King

  • Lake view
  • 398 sq ft
  • Sleeps 2
  • 1 King Bed

Deluxe Lagoon View King

  • Lake view
  • 398 sq ft
  • Sleeps 2
  • 1 King Bed

Preferred Club Governor Suite Ocean Front Plunge Pool

  • Ocean view
  • 1776 sq ft
  • Sleeps 2
  • 1 King Bed

Preferred Club Ocean Front Plunge Pool Terrace King

  • Ocean view
  • 484 sq ft
  • Sleeps 2
  • 1 King Bed

Preferred Club Junior Suite Swim Out King

  • Ocean view
  • 686 sq ft
  • Sleeps 2
  • 1 King Bed

Preferred Club Ocean Front Terrace King

  • Ocean view
  • 484 sq ft
  • Sleeps 2
  • 1 King Bed

Preferred Club Premium Ocean Front Plunge Pool Terrace King

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 947 sq ft
  • Sleeps 2
  • 1 King Bed

Penthouse Suite

  • Ocean view
  • 4704 sq ft
  • Sleeps 7
  • 1 King Bed and 2 Double Beds

Preferred Club Junior Suite Ocean Front Double

  • Ocean view
  • 667 sq ft
  • Sleeps 3
  • 2 Double Beds

Preferred Club Junior Suite Ocean Front King

  • Ocean view
  • 686 sq ft
  • Sleeps 2
  • 1 King Bed

Preferred Club Master Suite Ocean Front Plunge Pool

  • Ocean view
  • 1066 sq ft
  • Sleeps 2
  • 1 King Bed

Preferred Club Lagoon View Plunge Pool Terrace King

  • Lake view
  • 484 sq ft
  • Sleeps 2
  • 1 King Bed

Preferred Club Premium Ocean Front Terrace King

  • Ocean view
  • 872 sq ft
  • Sleeps 2
  • 1 King Bed

Presidential Suite

  • Ocean view
  • 3337 sq ft
  • Sleeps 2
  • 1 King Bed

Presidential Suite Two Bedroom

  • Sea view
  • 3358 sq ft
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

Deluxe Ocean View Balcony King

  • Ocean view
  • 415 sq ft
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Cancun

Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive places you in Zona Hotelera, within a leisurely stroll of popular sights such as Delfines Beach and Iberostar Cancun Golf Course. This 487-room, 5-star property has 6 outdoor pools along with a winery and 6 restaurants.

What's nearby

  • Nichupté Lagoon - 3 min walk - 0.2 miles
  • Iberostar Cancun Golf Course - 5 min walk - 0.3 miles
  • El Rey Ruins - 10 min walk - 0.5 miles
  • El Rey Ruins Trailhead - 10 min walk - 0.5 miles
  • Delfines Beach - 11 min walk - 0.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 13 min drive

Restaurants

  • ‪Ennea Beach Club - ‬11 min walk
  • ‪Royal Solaris Cancun - ‬6 min walk
  • ‪Zai - ‬3 min walk
  • ‪Azvl - ‬12 min walk
  • ‪Marco Polo Restaurante - ‬5 min walk

About this property

Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive

Guests of Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive have access to a winery, 6 outdoor pools, and a nightclub. Free parking is included with your stay. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and tours/tickets. Other amenities at this adults-only property include a 24-hour gym, free WiFi in public areas, and meeting rooms.
Guests can expect free WiFi and 42-inch flat-screen TVs with cable channels. Pillowtop beds sport premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Minibars, espresso makers, and laptop-compatible safes are also available. Housekeeping is available on request.
6 outdoor swimming pools are on site along with a 24-hour health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 6 restaurants
  • 7 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Blue Water Grill
  • Bordeaux
  • El Patio
  • Himitsu
  • Olio Terrace & Restaurant

Things to do

  • 24-hour health club
  • 6 outdoor pools
  • 9-hole adjacent golf course
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Games
  • Nightclub
  • Optional golf privileges
  • Outdoor pool (guest access)
  • Shopping
  • Table tennis
  • Wine tasting room
  • Wine tours
  • Winery

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Spa

  • Aromatherapy
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Reflexology
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator (51 inch wide door)
  • Front entrance ramp
  • Pool access ramp on site
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 16 floors
  • 2 buildings
  • Art Deco architecture
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1995
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Renovated guestrooms - October 2025
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Meal delivery service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
During spring break, this property requires that guests younger than age 25 must be accompanied by a legal guardian or parent.

Renovations and closures

The property will be renovating from November 15 2025 to March 30 2026 (completion date subject to change). The following areas are affected:
  • Bar/lounge
  • Spa

Guests will have access to the following alternate facilities during the renovation:

  • Recreational facilities

During renovations, the property will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 65 per pet (varies based on length of stay)
  • 1 total (22 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: USD 65 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations need to made in advance for golf tee times, massage services, and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Oasis Sens Adults
Oasis Sens Adults Only
Oasis Sens Adults Only All Inclusive
Oasis Sens Adults Only All Inclusive Cancun
Oasis Sens Adults Only Cancun
Oasis Sens All Inclusive
Grand Oasis Sens Adults All Inclusive Cancun
Grand Oasis Sens Adults All Inclusive All-inclusive property
Grand Oasis Sens Adults Cancun
Grand Oasis Sens Adults
Grand Oasis Sens Adults Only All Inclusive
Oasis Sens Adults Only Inclus
The Sens Cancun All Inclusive
Oasis Sens Inclusive Inclusive
Grand Oasis Sens Adults Only All Inclusive
Grand Oasis Sens - Adults Only All Inclusive Cancun
Grand Sens Cancun by Oasis Adults Only All Inclusive

Frequently asked questions

Will I find all-inclusive rates at Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive?

Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive is an all-inclusive resort and rates come with all meals and onsite activities. Activities include volleyball, water fitness classes, and dance classes.

How much does it cost to stay at Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive?

As of Feb 26, 2026, prices found for a 1-night stay for 2 adults at Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive on Mar 8, 2026 start from 443.39, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is a free cancellation option available at Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive?

Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive provides free cancellation on certain room rates. For more details, review the cancellation policy on our site.

What's there to do within easy reach of Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive?

This property is situated in Zona Hotelera within a short 12-minute walk of Delfines Beach and also 8 minutes on foot from Iberostar Cancun Golf Course. You'll also find La Isla Shopping Mall and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park within a short drive.

Is there parking available at Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive?

Yes, self parking is offered for free at the all-inclusive property. Accessible parking is also available for guests.

Is a spa located at Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive?

Spa services at the property include hot stone massages, deep-tissue massages, aromatherapy, and reflexology.

Does Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive feature a casino?

No, Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive doesn't have a casino.

Is there an indoor pool at Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive?

No, this property doesn't have an indoor pool; however, there are 6 outdoor pools. Guests have pool access between 8:00 AM and 8:00 PM.

Is Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive good for couples?

This adults-only all-inclusive property offers many amenities for couples such as 6 outdoor pools and a poolside bar with some guestrooms featuring private pools.

Does Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive have a hot tub?

No, but this all-inclusive property offers jetted bathtubs in some guestrooms.

Does Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive have a restaurant that serves breakfast?

Yes, Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive has 6 restaurants, and serves free buffet breakfast each morning.

Does Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive allow pets to stay for free?

Although they can't stay for free, pets are welcome at Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive for a fee of USD 65 per pet, per night.

Does Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive have connecting rooms?

No, this all-inclusive property doesn't feature connecting guestrooms.

How close is the airport from Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive?

The closest major airport to Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive is Cancun Intl. Airport (CUN), which is 8.4 mi away (13 minutes by car).

Can I book a room with a balcony at Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive?

Yes, some guestrooms at this all-inclusive property offer a furnished balcony where guests can enjoy ocean or garden views.

Does Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive host weddings?

There are wedding services available at Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive if that's in your vacation plans.

Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 19 out of 39 reviews
Rating 8 - Good. 6 out of 39 reviews
Rating 6 - Okay. 6 out of 39 reviews
Rating 4 - Poor. 4 out of 39 reviews
Rating 2 - Terrible. 4 out of 39 reviews

8.8/10

Cleanliness

10/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Wolf

Liked: Cleanliness, amenities, property conditions & facilities
Everything
Stayed 3 nights in Feb 2026

10/10 Excellent

Scott

The resort was first class, I have d
Stayed 4 nights in Feb 2026

10/10 Excellent

Tammy Elaine

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This resort was amazing from check-in to check-out! Sleek, sophisticated with attention to every detail. Our room was immaculate. The food was beautifully presented and tasted wonderful. And the staff catered to us non-stop! We would highly recommend this wonderful resort.
Stayed 6 nights in Feb 2026

6/10 Okay

ATIYA

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The food was mediocre. Room service wasn’t available online you have to call guest service to order. The long presentation to buy into there company was annoying. Drinks were not good either.
Stayed 3 nights in Feb 2026

6/10 Okay

Avery

Traveled with partner
Liked: Cleanliness
It was a good atmosphere, people there were great. However, the thing that put this at a 3 is because I’m pretty sure I broke my foot coming out of the bathroom at the preferred club pool. The drop off there is so dangerous. I’m waiting for my x ray results to come back to see if it’s broke or not. It’s so bruised and I’m in a boot now. It really sucks.. :(
Stayed 5 nights in Feb 2026

10/10 Excellent

Wynn

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very much so everyone and everything was great
Stayed 6 nights in Feb 2026

2/10 Terrible

Troy G

Traveled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
From the time that we got to the resort check-in seem to be rushed we didn't get our coupons until the 4th day. we weren't showing where anything was on the resort When we checked into our first room it was in a service hallway right beside where they load the trays to take bar stocking stuff up and room service up and it was very noisy there was also a strong sewage smell on that floor When I asked to change rooms at first I was given a hard time and told while you know you have a really nice view I said I don't care about the view it smells like sewage I do not want to stay in that room and it's very noisy. On on the 4th night of the stay I ended up getting a food poisoning from the French restaurant which completely destroyed my evening and took away the following days activities from me. When we went to the buffet my partner cut into a piece of chicken and it was completely raw in the middle The food by far was subpar there was only one really good restaurant on the resort which was the Mediterranean one The service was very different between premium members and just regular guests our last day before we checked out we went to the buffet and we ate around 3:30 4:00 my partner had a salad and a pork chop we got home at around 3:30 in the morning she's got very ill and had to be rushed to the hospital where they diagnosed it as severe food poisoning. There was lots of other cases of food poisoning at the resort visually the resort is beautiful.
Stayed 7 nights in Feb 2026

10/10 Excellent

sam

Liked: Cleanliness, amenities, property conditions & facilities
Great food great beach great staff
Stayed 4 nights in Feb 2026

4/10 Poor

Chad A

Traveled with partner
Disliked: Amenities
Getting a spot for dinner is hard they don’t sit every table in restaurants I guess there isn’t enough staff or cooks. There is not enough space for people to sit around pools. They told us when we book the spa is open but it’s not they just have a hotel room with beds to do massages. Spa will not be open for months
Stayed 5 nights in Feb 2026

10/10 Excellent

Kyan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We loved it here! The food, drinks the rooms everything was lovely. Everyone was so nice. We will for sure visit again.
Stayed 2 nights in Jan 2026

10/10 Excellent

Stacy, Omaha

Stayed 6 nights in Jan 2026

8/10 Good

Thomas Michael, Lakeland

Stayed 5 nights in Dec 2025

4/10 Poor

EUN HEE

Stayed 6 nights in Jan 2026

8/10 Good

Genevieve

Stayed 10 nights in Jan 2026

6/10 Okay

Joseph

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The hotel is perfectly located on the beach but they are still ramping operations. Staff were nice but slow and seemingly unprepared. Will likely not go back anytime soon
Stayed 2 nights in Jan 2026

4/10 Poor

Hongyi

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
After staying for five days, I encountered numerous issues and had a poor experience!! First, the resort’s soundproofing is practically nonexistent!!! On the first night, live music from Desire Bar played until 1 AM (this happens every night). Since my room was nearby, the constant booming made it impossible to rest. I had to change rooms THREE TIMES and didn’t settle in UNTIL AFTER 2 AM. Even in the new room, I could clearly hear people walking in the hallway and music from neighbouring rooms—all of which severely affected my sleep. Second, the resort’’s timeshare presentations were extremely pushy!! Starting from check-in, we were repeatedly urged to attend. Every morning at 9:15, we received calls from a staff member named Victor, and flyers were slipped under our door daily. This aggressive promotion completely ruined our vacation mood and experience! Lastly, the hotel elevators were constantly malfunctioning. Sometimes they wouldn’t respond after pressing the buttons, other times they would go up when we pressed down or vice versa. Everyone using the elevators was confused, and I overheard several groups complaining about the same issue. Regarding dining: The buffet restaurant had very limited options, and leftovers from breakfast often appeared at lunch. The service was inconsistent—on one occasion, no one attended to us throughout the entire meal. Overall, this was the worst hotel experience I’ve had in my three visits to Cancun, and I will definitely not return!
Stayed 5 nights in Jan 2026

10/10 Excellent

Stewart

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We lived the staff!! Such a great time. So much fun and the food was great!
Stayed 5 nights in Jan 2026

8/10 Good

Joshua

Liked: Cleanliness, amenities, property conditions & facilities
it was a great stay
Stayed 7 nights in Jan 2026

8/10 Good

Valeriya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little misleading- it’s a grand RE-OPENING. It’s a remodel, not a brand new resort, like we thought. Restaurants at this resort were really good, but the Coco Cafe had Walmart-style desserts only. Since the remodel is still going on you would think the price would be less, since you have to hear all the noise and construction. And since there’s no spa yet, the massage was done in one of the regular rooms but we still paid full price for it. Sadly the poolside loungers didn’t have cushions so they are hard to lay on for more than 15 min. Would be great to have that. Oh and drinks are all super watered down and are not top shelf, even if you request it. Only the restaurants had good authentic drinks. All the staff were incredibly nice, not one bad experience. We had a great time overall.
Stayed 7 nights in Jan 2026

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall could not be more impressed! Room, staff, food was excellent. Highly recommend!
Stayed 5 nights in Jan 2026

10/10 Excellent

CATHERINE NOLLEY

Delicious hotel restaurants and variety. Luxury bed linens and the view was breathtaking.
Stayed 4 nights in Dec 2025

10/10 Excellent

Kathryn

Liked: Cleanliness, property conditions & facilities
Awesome spot! Would 100% to back again.
Stayed 1 night in Jan 2026

10/10 Excellent

Mabel

Stayed 2 nights in Dec 2025

2/10 Terrible

Laura

Traveled with partner
Disliked: Amenities
Service was awful, false representation of the resort. Will be requesting compensation after multiple attempts to fix the concerns
Stayed 7 nights in Dec 2025

10/10 Excellent

Gurman

Stayed 1 night in Dec 2025