Skip to main content
Beginning of main content

Grand Oasis Sens - Adults Only - All Inclusive

3.5 out of 5.0

Recent guest reviews

The Sens was nice but could use some modernization. We were not aware or informed that construction would be going on so that was a major disappointment. Several parts of the resort were closed as a result. Also, HOUSEKEEPING would not clean the room until very late, nearly 5pm which we found to be unreasonable. We spoke to management more than once about it. Even then, the room didn't get a proper cleaning. To be fair, the food service staff were outstanding and the food was amazing. Another issue we had was what this resort considered "all inclusive" compared to our experience with other all inclusives we have stayed in. There were too many exceptions to what WASN'T included, like champagne, some wines, bottled water, certain seafood like crab and lobster. So, overall while our experience wasn't unpleasant, it was definitely not memorable. Very disappointed with this place and would not return or recommend.

First surprise upon check-in that hotel does not have 12 restaurants as it shows on their web page; second the staff attitude when I complained that out of the restaurants that were available about 4, I only had one option for dinner that night, because in one it was at additional charge (at an All-Inclusive) and the other 2 were so restrictive to make reservations that it was impossible, the clerk answered "It is not my problem". They claim to have internet, but they do not specify that is not available in the rooms, if you need to connect you have to go to lobby or public areas, not convenient at all. Drinks quality was poor, regular brands, very few alcohol content, limited and poor entertainment program. To make a restaurant reservation on the second day was a nightmare, someone confirmed by phone but person in charge of reservations had no record, had to go to Front Desk manager to complaint and get it resolved. Not what you want to be doing on your holidays.

Fair, check in employees were unfriendly no really good experience.

We started our trip outside in the lobby being directed to the right to check in. The bell man instructed us to go to the incorrect place to check in. After giving the representative all of our info, the ceiling leaking on our shoulders and having to move over to another computer to check in we get through the entire process after 15 long minutes and are given the wrong wrist bands. I asked the lady at the desk are we to get a color other than blue and she says oh yea you are in Sian Kian room go over there. She doesn't walk us over or provide any other instructions just points. We get to the Sian Kian check in area and tell the person who checked us in about our encounter at the other check in area and he said nothing, no apology nothing. We got all of our details from and were pointed to the elevators, some VIP... I watched them walk other guests around and hand them welcome drinks we got none of that. We go in our room and notice stains on the pillow case and bed spread and call the desk. After about an hour no one had come so we just left to go eat. When we came back the bed spread was changed but the stained(orange brown color, yuck) was still there. We also noticed stains on the sheer curtains on the bed and the windows- gross. The next day 8/24 we took all of the sheets and everything off of the bed because we didn't feel clean. They took our comforter off our bed, they gave us a hard time to restock the mini bar, the ac kept leaking and the tub kept stopping up.

It began with the check in process. The fact they had three staff members handling checkout at 4 p.m. and only 1 at check in made the line that much longer, when check in time is 3 p.m. After an hour plus waiting to speak to someone the room was not available and was directed to go to the VIP check in which was another wait in line procedure. Waiting in the lobby numerous people came down to complain about odors in their room, dust/mold type or poor plumbing. The package I purchased came with internet, which did not work in the room at all. The food choices were not very many and that is if the restaurant was open. There was no available all day buffet either. The drinks were terrible and all tasted the same. When ordering a mojito they brought the beverage and then informed us they do not have any mint? Then why did you say you could make a mojito. An overall terrible experience from the room, the service, the food, the drink. Not worth it.

Great time great staff .the only thing that was missing was to be able to have money exchange was never able to do.meaning dollars. .

The room was beautiful, the staff was the most attentive I have ever encountered. The alcohol was top-shelf and two of the restaurants on the resort would have made my top 5 list, and I come from Philadelphia. My room was immaculate. We had a 55" flatscreen TV, a glass enclosed shower, L'Occatane bath products, a rainfall shower head, robes, mini-fridge, and our room was serviced twice a day. The hotel is a foodie's paradise. If you take advantage of the amenities and activities the resort offers, it is your fault if you are bored. The resort always has an option to keep guests happy. My wife and I took our Smart Car to the sister resort (Grand Oasis) to use their gym every morning. We would often just use their buffet for breakfast as well. We enjoyed the beach and the bali beds that were available on the beach. The beach food and drink service was wonderful. The pools are beautiful. If you don't like this resort, you probably are a difficult person who likely would not enjoy the most expensive resorts in the area. I have stayed at some of the top 5 resorts in Cancun and I like the Sens much more. The Oasis Sens is a perfectly crafted resort for sophisticated adults.

Do not read the negative reviews!! We had such an amazing, fun time here!!!

Rained alot,leaks everywhere in hotel and room window.dos lager only beer.

The front desk staff were not helpful. They didnt care about our discomforts! The AC unit did not work. Our entire 5 days we were hot. The only great thing were the pool activity mc's (gustavo & the girl) & the pool bartender ernesto!!!

I just got back from a girls trip to Cancun. I decided to book here, even though it had bad reviews because it was affordable and all inclusive. After reading so many negative reviews, I was not expecting a very nice place but upon arriving, I was pleasantly surprised. The check in took about an hour but they always take a while at other places, as well. When we got to our room, the AC worked just fine. In fact, we had to turn the AC to low at night because we were cold. I don't know if we got lucky or if some of the other visitors that left negative reviews nit pick at every single little thing. Our rooms were cleaned every day, the staff was so nice and helpful, the pool was nice, and the beach was beautiful. I would recommend making reservations to the nice restaurants because the food is really good, but if you can't get a reservation every day, the buffet had a nice variety of food, as well. This hotel has adult themed parties and activities every day and night. It is a great place to go with friends and have a fun time. I'm not saying that everything was perfect. The rooms are a little dated but if you want a fun atmosphere and an all inclusive on a beautiful beach then this is a good fit. However, if you are picky and like to complain about the little things, then go find yourself a fancy and expensive hotel. Also, I read some complaints about the beach closing early but it is for the safety of the sea turtles that come out at night and for your safety, as well!

We got not the room we were expected to receive only after arguments with the reception and talking to the the manger they were willing to change our room for a new and modern room with ocean view one more thing we didnt have runing water in sink shower and toilets due problem with the water system of the hotel

Upon arriving to the hotel checking in took a very long time around one hour and a half. After we were finally checked in we went upstairs to drop off our luggage and go to dinner. We were away from our room for about an hour when we got back to our room we noticed we had gotten some room service. We immediately checked our wallets because we were planning on going out and wanted to see how much money we had left. We were missing $120 we had to wait over two hours to get hotel staff up to our room for a report. After we filed the report we didn't get any status on it. The facilities were nice but the hotel staff was extremely disappointing.

The staff is not well trained, they dont have good processes and check in is very slow, no one appears to be in charge, no helpful at all. Left sunglasses in the safe, 4 hrs after checkout the hotel couldnt find them, nor were willing to look for them, they just dissapeard. On a positive note, once you are able to get a table in a restaurant, the food is good

Let me start off by saying..... We usually always give the hotel the benefit of the doubt when it comes to the reviews... The first day we got there the doorman was very delightful and always helpful. It was a pretty nice evening other than the air conditioning not cooling..... not cooling anywhere, not just in our room. Our pain started the second day. We came down to make reservations in the VIP Lounge at 7:00 am like we were told we would have to do in order to eat at any of the nicer restaurants. We made our reservation for the first available slot which was 8:30 pm. We get dressed and go to dinner to have our first nice meal at the resort and were told we did not have a reservation and could not be seated, even though there were on two couples seated in the entire restaurant. We went promptly to the VIP lounge to see what had happened and they told us that reservation was actually for the next day. The next day we go to the VIP lounge to make sure the reservation is good for that evening and they tell us that that particular restaurant is closed for July 4th and we could make another reservation for the next day. We upgrade to the Sin Kaan Club room to get extra service and it was terrible. We received less service than people without the upgrade. Another couple two doors down from us did not get the upgrade and just asked for an ocean view room and got a suite. You need to call everyday if you want your minibar restocked. Ice is pretty much non-existent.

There was nothing positive from this resort and I will just say that front Desk is HORRIBLE and the worst part! Never going back to this resort.

Spent much time at counter trying to get things fivefold, as did many others. Kept changing rooms because of problems with sir conditioning, TV not working, etc. Water all over hallways leaking from somewhere.

I've been to Cancun several times. I normally would let little things pass by. I've never written a bad review before but I feel like this is very important for other travelers to know. The service here is horrible! My family and I went to Cancun to celebrate my mom's birthday. These are the negative things about this hotel: 1. I asked if our rooms could be closer together and the front desk personnel's response right away was "No." No reasons given, just straight up NO. I let it pass because I didn't want to start our family vacation on a negative note. 2.Went to the room and the A/C was barely working. They never came to fix it. 3. Fridge was never restocked. Called front desk for more supplies, mainly for more water but no one picked up. We actually called several times throughout our stay and not a single person picked up. Several guests in the resort complained of the same exact same thing. 4. Most of the staff in the bars are not friendly at all. Would not even response when you say "thanks" or "thank you." Simply rude in some instances. 5. Renovations all throughout the resort! Exposed electrical components on the walls. Dripping water on the hallway floors and only covered with beach towels. Our hotel reservation was non refundable. Otherwise, I would have moved to a different hotel on our very first day.

arrived late on a Friday night. Woke up Saturday morning to a leak in the ceiling by the sink. Informed the front desk about it and they told us they would fix it. Had to go back to the front desk 2 more times and complain about it. The air conditioner did not cool the room well. Monday night we fell asleep and woke up around 3 am to use the bathroom and about fell. The ceiling was pouring water from the light above the toilet. The water was running down the wall and the toilet paper was wet. We informed the front desk about it. We were told that maintence would have to check it out, if it was going to take awhile we would change rooms. We had to check back at 10am. They changed out room. We did not have wifi in our room on the 3rd floor and after we went to the 7th floor we did. That was an inconvience also. We had to go to the main lobby for wifi. After we were put into the new room they shut the water off on us without any notice for a couple of hours.

The customer service is lacking, the room we stayed in was horrible. We paid for an ocean view room and we got a room pretty much at basement level our view consisted of a concrete wall with nice shrubs. The hotel would not change our room. They said there was nothing available. WIFI is only available in the lobby. The smoke detector in the hall continuously went off every night for 6 nights. 2 days of our stay we had no water, when we told them about it, the delay time in getting it fixed was over 5hours, We had no air conditioning on the last night we were there. House cleaning wakes you up at approximately 8:30 to 8:45 everyday. The workers start there day with the pounding around 6:30 everyday. It is not a place to go if you want to relax. What I will say is that housekeeping did a great job making sure our room was to the best it could be. My recommendation is do not stay here you will be disappointed. Read the reviews.

Ave Kukulcan Km 19.5 Hotel Zone Cancun QROO

Hotel highlights

  • Walking distance to El Rey Ruins and Delfines Beach
  • Free parking
  • Onsite dining
  • Spa

Grand Oasis Sens - Adults Only - All Inclusive places you in Avenida Kukulkan, within a leisurely stroll of popular sights such as El Rey Ruins and Delfines Beach. This 388-room, 3.5-star resort has 3 outdoor pools along with a full-service spa and 12 restaurants. On the beach, the resort is also close to Maya Cancun Museum and Aquaworld.


Dining

There are ample dining options with 12 onsite restaurants, including Muerdeme Mucho, which specializes in Mexican cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.


Rooms

Grand Oasis Sens - Adults Only - All Inclusive's 388 rooms are air-conditioned and provide iPod docks, minibars, and coffee makers. Guests can expect WiFi and 42-inch flat-screen TVs with cable channels. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Free bottled water and phones are also standard.


Property features

Guests of Grand Oasis Sens - Adults Only - All Inclusive have access to a full-service spa, 3 outdoor pools, and a nightclub. You can take advantage of free parking if you drive. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and concierge services. Other amenities at this adults-only resort include a fitness center, 2 spa tubs, and a sauna.

Room options

Grand Plus Room (additional amenities)

Full 2 | King 1 | Sleeps 3

Sian Ka'an Room

King 1 | Sleeps 2