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Grand Oasis Sens - Adults Only - All Inclusive

3.5 out of 5.0

Recent guest reviews

First the Staff was great super friendly and cheerful. The hotel itself was a major disappointment, it needs alot of work. Our first day when we finally received our keys to our room we had no A\C, TV did not work and the room had an Ant infestation. We call the Grand Plus desk and they stated they would send someone up. The maintenance man arrived and was unable to resolve the issue with the AC and stated we would have to ask for a room change. When I contacted the Grand Plus desk again we were to told they were completely full and would have to wait until tomorrow. Day 2 we had to vacate the room in the morning and take our bags to the Bell Hops outside to hold until we could pick up our keys after 3pm. Once we got into our new room things were great until the AC went out the last couple of days of our stay. luckily it was cool in the evening so we managed to get by. The other issues was the food it was absolutely awful and took more than 30 mins to get your food if not longer. You could tell the workers were understaffed and as frustrated as we were. This hotel pictures are nice, but its not what you actually get.

Did not get the room i purchased until the last 1 1/2 days of my trip, however was told i would receive my money back from orbitz. Most of the hotel staff was friendly, a few didn't do there job, as far as giving us information about our room, the room that we finally did get, the door would not lock. Kept having to go down to the sian ka'an room several days many times through out our stay, which took up valuable vacation time from us. Some other issue's that need attention there at the resort. However still enjoyed our stay.

Front desk service was ok could be better. Room conditions were average could be much more updated. However the resort itself was beautiful. The view was amazing. Staff workers were very hard working friendly people.

bad customer service , in need of an over all renovation !!! rooms are super outdated they are like a blast from the past ... food is kinda blah and drinks are ok i guess !! just didnt like it , i would not be able to say i would return here !!

The food was very bad except on the night restaurants, only stayed two nights and was no pleased with the rooms

Is Very fun n beautiful my vacation was very relaxing lot of drinking the hotel was awesome food is amazing

Toilets in the complex were always broken But the repair people DID try to fix them.

Will never ever stay at this Hotel again. Hotel staff was SLOW!!!

We randomly selected this hotel for our honeymoon mostly because it was adults only and we wanted a fun place. They had daily activities at the pool with entertainers that kept us going all day with all kinds of fun events! When we checked in, Gerardo was so kind and helped us with an easy check in. Thelma on the 9th floor cleaned our room every day with a smile and organized our stuff. Thelma was amazing! Francisco, who helped us with our bags was extremely kind. He actually gave US money for the bus when we didn't have change on us. Of course we repaid him. The buffet was great and changed everyday. Daniel was one of the best servers I have ever had. There was also a cute boy who made our eggs perfect every day! We had soooooooooo much fun!

We searched all adult only resorts. Oasis Sens was our best choice. Our vacation was like a nightmare or a very bad movie. There were so many spring breakers there and they were just aloud to take over the whole place. We were there for 2 weeks there was very little security, even less at night. Between 3 am and 5 am there were bad things happening on all of the floors. Furniture being thrown over balconies, glad being broken in the hallways, screening girls, fighting, boys crying. The buffer had wonderful food, music about 5 times too load which really got the drink kids to be even louder, drunk kids were being rude to the service worker and sleeping at the tables. The bar was over run by kids, way over drunk, the was no help for the bartender, I don' believe it was their job to be babysitters for drunk kids coming to the lobby bar with no shirts on, sleeping at the. peeing on the floor, sitting on all the chairs with wet suits on so that when we came up at night, dressed, we had to sit on wet chairs if we even could get a chair. Drunk kids trying to pick fights with older people. I could go on and on with examples. I would not ever go back there even if it was not spring break. I sure it wasn't the hotel people' falt but the higher ups. They were actually blaming it on the travel agents for over booking. They had 3,4,5 kids in rooms that only had 1 bed. There was no organization and very, very little security

I was there for 4 days/ 3 nights and had to use my US cell roaming service provider for 3 days. Very dissapointing. The room with ocean view I booked was changed to garden view/ lagoon at check in and I had to ask the front fest to honor my request. The barbecue restaurant near the pool is a joke, bland food and grease.

The resort was run down. The staff didn't seem like the guest were Important. The food was so so, and wasn't available enough. You were able to get anything to go and it took forever to get anything. The swim up bar was so separated and small. barely use. Benny the wait staff was excellent. The breakfast and breakfast staff were great!! water and beach were great.

Very nice hotel staff. The hotel itself could use a bit of maintence but if you're gonna be like me and barely be at the resort, it's perfect. The pool was great and food was eh. But overall, great experience. Would recommend.

It is nice place but some worker There are bad worth coustmer. Some stuff u Hanna pay fort. It is normal not for adult it could be for family. I do not like it and some people there told me same thing. There activate not good. More over there are free shows they do not tell u about it u have to ask. They will not tell u

Great staff , great guest I had such a great time

This was our 2nd trip in the Sian Ka’an level. We bought an airline and hotel package as I feel it is a better deal. Check in and out was quick. Room service was quick and the food was good. Our room, 859, in comparison to our first trip in room 298 was less run down. The lower floor room the tile was wearing away and there was more rust in the room. The bed soft and comfortable. The lighting in the room is good. The bathroom lights are dim, there is a light on the makeup mirror. The service was always quick and accommodating. We found that the upgrade was nice if the other bars were busy the VIP bars were always quicker. The breakfast buffet was great, big shout out to the omelet chef excellent service! Don't miss dining at Benazuza or the Black Hole. The Sushi Bar was a nice surprise. Lizette at the Sian Ka’an Beach bar was always cheerful and welcoming. Never felt unsafe in the hotel. Be aware that the beach is public and there are vendors selling illegal drugs which could run you into trouble with police and security. The pool on the lagoon side of the hotel is very laid back - great for relaxing. The exception to this is the foam party. This hotel does allow topless at all the pools. When we were there it was very small amount of ladies partaking. We had a wonderful time, felt it was clean and welcoming, the staff as a whole were nice and attentive. The food was excellent and abundant. The beach was beautiful and you just can’t beat the weather.

Pool Beach perfect Staff friendly Check in was easy

Upon arrival things were smooth. I wish the staff checking us in would advise that our room was right next to their kinky lounge floor where you can hear every bass and beat drop so loud until 2am. Advising us of this would have been nice and we could have requested right at the moment. We have tours booked early in the am so fed wanted to get some rest but couldn't until 2am when the music was over. When we went the next day to request a change of the room, they said they an do it the next day as no rooms were available. They asked us to have our luggage ready and place it upfront and when we return from the tour , we just need to check in for our keys and they would have moved out bags for us. Great, I am excited for that. When we returned from our tour, their guest service agent said we did don't advised them about our tour and they waited for us all day and that no change to the room can be done. So it was too late. I was really really upset that point where I am positive that I had communicated this to their guest services in the morning and this is why he had asked us to have our luggage at the front early morning. Why would have taken our luggage out to begin with?! At this point, They said because we didn't show up hey couldn't move us... Since we had one more night, we figured f it I guess we can bare one more night of it. Then there wa sa thunderstorm and our room was lightly flooded.... Good thing we had enough towels to use. Making reservations seems like no luck.

room nice. needs more staff. waiters by pool. hard to get drink. needs more buffets...fastErin service

This place had all the swingers in full on play. Disgusting. Rude wait staff, no service, the food sucks. Will never go back.

Ave Kukulcan Km 19.5 Hotel Zone Cancun QROO

Grand Oasis Sens - Adults Only - All Inclusive places you in Avenida Kukulkan, within a leisurely stroll of popular sights such as El Rey Ruins and Delfines Beach. This 388-room, 3.5-star resort has 3 outdoor pools along with a full-service spa and 12 restaurants. On the beach, the resort is also close to Maya Cancun Museum and Aquaworld.


Dining

There are ample dining options with 12 onsite restaurants, including Muerdeme Mucho, which specializes in Mexican cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.


Grand Oasis Sens - Adults Only - All Inclusive's 388 rooms are air-conditioned and provide iPod docks, coffee makers, and free bottled water. Guests can expect WiFi and 42-inch flat-screen TVs with cable channels. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries.

Rooms


Property features

Guests of Grand Oasis Sens - Adults Only - All Inclusive have access to a full-service spa, 3 outdoor pools, and a nightclub. You can take advantage of free parking if you drive. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and concierge services. Other amenities at this adults-only resort include a fitness center, 2 spa tubs, and a sauna.

Room options

Grand Plus Room (additional amenities)

Full 2 | King 1 | Sleeps 3

Sian Ka'an Room

King 1 | Sleeps 2

Guest reviews for Grand Oasis Sens - Adults Only - All Inclusive

Everyone (52) Couples (79) Business (1) Students (1) Family (11) Friends (24) Other (14)
2

great staff, but just a bad hotel

Everyone

First the Staff was great super friendly and cheerful. The hotel itself was a major disappointment, it needs alot of work. Our first day when we finally received our keys to our room we had no A\C, TV did not work and the room had an Ant infestation. We call the Grand Plus desk and they stated they would send someone up. The maintenance man arrived and was unable to resolve the issue with the AC and stated we would have to ask for a room change. When I contacted the Grand Plus desk again we were to told they were completely full and would have to wait until tomorrow. Day 2 we had to vacate the room in the morning and take our bags to the Bell Hops outside to hold until we could pick up our keys after 3pm. Once we got into our new room things were great until the AC went out the last couple of days of our stay. luckily it was cool in the evening so we managed to get by. The other issues was the food it was absolutely awful and took more than 30 mins to get your food if not longer. You could tell the workers were understaffed and as frustrated as we were. This hotel pictures are nice, but its not what you actually get.

By , from Texas on May 16, 2017

3
Everyone

Did not get the room i purchased until the last 1 1/2 days of my trip, however was told i would receive my money back from orbitz. Most of the hotel staff was friendly, a few didn't do there job, as far as giving us information about our room, the room that we finally did get, the door would not lock. Kept having to go down to the sian ka'an room several days many times through out our stay, which took up valuable vacation time from us. Some other issue's that need attention there at the resort. However still enjoyed our stay.

By on May 9, 2017

Review comment responded on May 16, 2017

Dear Guest, We do appreciate all of your comments and we are truly sorry that we were not able to meet your expectations. We would like to sincerely apologize for the inconveniences that you faced and let you know that all your comments and opinions are considered in order to improve our service. We reiterate once again our sincere apologies, hopefully you can give us another opportunity to welcome you again expecting to improve your perception of our service. Best regards,

3

nice hotel close to the beach and air port.

Everyone
Me outside our pool hotel The cabanas The lobby beautiful statue

Front desk service was ok could be better. Room conditions were average could be much more updated. However the resort itself was beautiful. The view was amazing. Staff workers were very hard working friendly people.

By , from New York, NY on May 9, 2017

Review comment responded on May 16, 2017

Dear Crystal, We appreciate the time you have taken to give your opinion on your stay with us; it was a pleasure having you as a guest. We are delighted you have received excellent service from our staff we will congratulate them for making your stay a pleasant one. On the other hand, we appreciate your comments on the areas we can improve; we always take into account the comments of our guests in order to exceed their expectations in the future. We look forward to welcome you soon again. Best regards.

2

needs work

Everyone

bad customer service , in need of an over all renovation !!! rooms are super outdated they are like a blast from the past ... food is kinda blah and drinks are ok i guess !! just didnt like it , i would not be able to say i would return here !!

By , from Carmel, IN on May 2, 2017

Review comment responded on May 16, 2017

Dear Jess, Thanks for taking the time to share your experience about your stay at our resort. We appreciate your comments on the areas we can improve; we always take into account the comments of our guests in order to exceed their expectations in the future. We look forward to welcome you again so you can witness the changes we implemented daily Best regards,

2

hotel very old bad maintenance

Everyone

The food was very bad except on the night restaurants, only stayed two nights and was no pleased with the rooms

By , from Houston TX on May 2, 2017

Review comment responded on May 16, 2017

Dear George, We are truly sorry you had an unpleasant experience during your vacations. We appreciate you taking the time to share your comments; this helps us to provide better service in the future. Hopefully you can give us another opportunity to welcome you again so we can enhance your perception of our hotel. Best regards,

4
Everyone

Is Very fun n beautiful my vacation was very relaxing lot of drinking the hotel was awesome food is amazing

By on Apr 27, 2017

Review comment responded on May 11, 2017

Dear Guest, Thank you for taking the time to share your experience about your stay at our resort. We are glad you enjoyed our gastronomic options and the facilities. We truly hope to have the honor of welcoming you back soon so you can continue to enjoy our resort. Kind regards,

4

toilets in the whole complex were always broken

Everyone

Toilets in the complex were always broken But the repair people DID try to fix them.

By , from pa on Apr 19, 2017

Review comment responded on Apr 26, 2017

Dear Guest, We appreciate the time you have taken to give your opinion on your stay with us; it was a pleasure having you as a guest. Regarding your comments about the facilities, we have already talked to the departments involved in order to take actions and give solutions to these inconveniences as your opinions are really important for us. We look forward to welcome you again so you can witness the changes we implemented daily Best regards,

2

terrible staff!!!

Everyone

Will never ever stay at this Hotel again. Hotel staff was SLOW!!!

By on Apr 1, 2017

Review comment responded on Apr 12, 2017

Dear Guest, We are truly sorry you had an unpleasant experience during your vacations. We appreciate you taking the time to share your comments; this helps us to provide better service in the future. Hopefully you can give us another opportunity to welcome you again so we can enhance your perception of our hotel. Best regards,

5

honeymoon trip

Everyone

We randomly selected this hotel for our honeymoon mostly because it was adults only and we wanted a fun place. They had daily activities at the pool with entertainers that kept us going all day with all kinds of fun events! When we checked in, Gerardo was so kind and helped us with an easy check in. Thelma on the 9th floor cleaned our room every day with a smile and organized our stuff. Thelma was amazing! Francisco, who helped us with our bags was extremely kind. He actually gave US money for the bus when we didn't have change on us. Of course we repaid him. The buffet was great and changed everyday. Daniel was one of the best servers I have ever had. There was also a cute boy who made our eggs perfect every day! We had soooooooooo much fun!

By , from Pennsylvania on Mar 28, 2017

Review comment responded on Mar 30, 2017

Dear Justin, Thank you for taking the time to share your experience about your stay at our resort. We are pleased that you had an excellent honeymoon trip. We are glad you enjoyed our activities and the variety of restaurants since we work really hard to make sure they have an amazing time with us. We truly hope to have the honor of welcoming you back soon so you can continue to enjoy our resort. Best regards,

2

nice service staff. not so nice manager staff

Everyone

We searched all adult only resorts. Oasis Sens was our best choice. Our vacation was like a nightmare or a very bad movie. There were so many spring breakers there and they were just aloud to take over the whole place. We were there for 2 weeks there was very little security, even less at night. Between 3 am and 5 am there were bad things happening on all of the floors. Furniture being thrown over balconies, glad being broken in the hallways, screening girls, fighting, boys crying. The buffer had wonderful food, music about 5 times too load which really got the drink kids to be even louder, drunk kids were being rude to the service worker and sleeping at the tables. The bar was over run by kids, way over drunk, the was no help for the bartender, I don' believe it was their job to be babysitters for drunk kids coming to the lobby bar with no shirts on, sleeping at the. peeing on the floor, sitting on all the chairs with wet suits on so that when we came up at night, dressed, we had to sit on wet chairs if we even could get a chair. Drunk kids trying to pick fights with older people. I could go on and on with examples. I would not ever go back there even if it was not spring break. I sure it wasn't the hotel people' falt but the higher ups. They were actually blaming it on the travel agents for over booking. They had 3,4,5 kids in rooms that only had 1 bed. There was no organization and very, very little security

By on Mar 28, 2017

Review comment responded on Mar 30, 2017

Dear Dan, We are truly sorry you had an unpleasant experience during your vacations. We appreciate you taking the time to share your comments; this helps us to provide better service in the future. Hopefully you can give us another opportunity to welcome you again so we can enhance your perception of our hotel. Best regards,