The airconditioning in the room was not working properly, meaning that despite all curtains being closed and the aircon turned on, the room was still sweltering hot even at 8pm at night. We had booked for 2 nights but given the unbearable heat in the room, we did not stay the second night and instead opted to make the drive back to sydney late at night. When checking out, the reception was VERY understaffed (despite the hotel being near capacity due to summernats) and my husband was waiting over 20minutes to return the room cards as, despite the reception staff seeing a large group push in front of my husband, said they would "just check their IDs first" and were very dismissive when my husband told them that his wife and toddler waiting in the car to leave.